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Business Profile

Property Management

Sentry Management, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Sentry Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sentry Management, Inc. has 46 locations, listed below.

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    Customer Review Ratings

    3.34

    Average of 169 Customer Reviews

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    Review Details

    • Rich L

      Date: 11/14/2024

      Working with PM ******* ******** has been a pleasure.Her attention to detail and professionalism has been 5Star Thank You

      Sentry Management, Inc.

      Date: 11/25/2024

      We appreciate your kind words and could not agree more about our Sentry team. Thank you for taking the time to share your feedback and 5-star rating!

    • Jim P

      Date: 11/04/2024

      Fast to respond to home owners questions, Portal is easy to use

      Sentry Management, Inc.

      Date: 11/14/2024

      Thank you for your 5-star rating! We are always pleased to know our homeowners are receiving stellar service.

    • Tony A

      Date: 11/02/2024

      This office manages our HOA, and repeatedly attempts to overcharge tenants for fraudulent debts. The latest incident occurred this week, when tenants received bills for late fees and interest charges on HOA payments which were delayed by mail delivery on account of Hurricane ******. Fortunately, our local ********** intervened and deleted these fraudulent charges, but rest assured Sentry will try it again. As our condo building is largely populated by seniors, they are in flagrant violation of Florida statutes protecting seniors from predatory financial schemes.

      Sentry Management, Inc.

      Date: 11/14/2024

      We appreciate feedback but disheartened at your less than positive perception of Sentry Management. It may help to better understand our role in your community. We are privileged to assist the Board of Directors in the day-to-day administrative functions of managing a community. We do not charge homeowners anything, All assessment fees and any late fees are paid to the association and are dictated by the governing documents. We have no authority to make any changes to the fee schedule without Board approval. We are happy that this was resolved satisfactorily and hope that some clarification of our role is helpful.

    • Shirley O

      Date: 10/21/2024

      Ive only had a few interactions with Sentry year to date, The interactions I have had however, have been positive and efficient. I submitted a couple of Modification Requests for my condo this YTD and both were quickly processed through Sentry and passed on to our Board for follow up and approval. Our current Property Manager H, is courteous and efficient. We are satisfied overall.

      Sentry Management, Inc.

      Date: 11/02/2024

      It is always wonderful to hear that a customer is pleased with the level of service and professionalism provided by our team members. Thank you for taking the time to leave such kind words about our team. We look forward to earning that 5th star!

    • Jisi Z

      Date: 10/16/2024

      We live in the ****** of *********. We want to express our thanks to our HOA manager ****** for her dedication to her work and her care for our home owners. Whenever we sent an email with an issue of our home, she always responded and arranged service people in a timely manner. She is the best!

      Sentry Management, Inc.

      Date: 10/26/2024

      Excellent customer service is our expectation. It is wonderful to hear that a customer is pleased with the level of professionalism our teams provide. Thank you for taking the time to share your feedback and for leaving the 5-star rating!

    • Valeta L

      Date: 10/14/2024

      Here at ************************ we have not always been pleased with Sentry Management. When they took over Your Peace Of Mind Management it was a big under taking. And we tried to be patient but getting our priorities met was a challenge. We went through too many community managers before we were assigned our present manager.Her name is ****** ****. We have had very positive results since she signed on as our community manager.We have good communication with her and she understands our goals and has been working hard on getting those goals met. Our board is looking forward to a long relationship with Hannah.Sincerely, ****** ******, Hay Creek ******* Board President

      Sentry Management, Inc.

      Date: 10/26/2024

      It is always wonderful to hear that a customer is pleased with the level of service and professionalism provided by our team members. We appreciate your feedback and look forward to continuing to earn that 5th star!

    • Bri Q

      Date: 10/06/2024

      Charged unexplained late fees and assessments from HOA with no explanation. Followed up with company multiple times with no response. When we did get a response, and had follow up questions, the employee had an automatic out of office that stated "I receive a high volume of email requests daily, and I am diligently working to respond to all emails as quickly as possible. Note: sending multiple emails regarding the same matter will only dely my response."We ended up paying the billed fees still with questions because they continued to add late fees....even though they would go months with no response to our questions (even when we followed up each month).Horrible customer service. We are actively looking to move because of our experience with the ****

      Sentry Management, Inc.

      Date: 10/22/2024

      We appreciate feedback and thank you for taking the time to share your experience with us. We would like to discuss the matter further. We invite you to provide your contact information and communitys name in an email to ******************************************** so that someone from our Customer Experience Team may reach out to you.

    • Rita W

      Date: 10/01/2024

      Sentry has been our property management company for 2 years. They have never come out here to meet us. Slow to respond or handle concerns. Poor communicators when there is a change we should be made aware of. Doesnt feel like a partnership. Feels like they are taking our monthly HOAs fees and not properly taking care of our property or concerns in our neighborhood. Very frustrating. Hard to work with.

      Sentry Management, Inc.

      Date: 10/18/2024

      We appreciate feedback and thank you for taking the time to share your experience with us. We would like to discuss the matter further. We invite you to provide your contact information and community’s name in an email to [email protected], so that someone from our Customer Experience Team may reach out to you.

    • Linda N

      Date: 09/16/2024

      Little to no communication. Community manager lies to cover their lack of communication.

      Sentry Management, Inc.

      Date: 09/29/2024

      We apologize for the less than positive experience. We appreciate the opportunity to improve service whenever possible and would like to gain a better understanding of the described incident. If you would like to speak with someone from our Customer Experience Team, please email ******************************************* with your contact information and we will reach out to you.

    • Donald R

      Date: 09/09/2024

      ******* ******** had been an amazing manager, its only been a little over a month and we can already tell the difference between this manager and our last. She has worked diligently to ensure that our vendors are doing what they are contracted to do, as well a managed our accounts and found an over $5000 missed payment to our association that our last manager missed. We as a board are thankful for her!

      Sentry Management, Inc.

      Date: 09/29/2024

      Excellent customer service is an expectation. Thank you for the 5-stars and feedback on your experience with our team at Sentry!

    Sentry Management, Inc. is BBB Accredited.

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