Business Profile
Property Management
Sentry Management, Inc.Headquarters
Reviews
This profile includes reviews for Sentry Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
3.34/5 stars
Average of 169 Customer Reviews
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Review fromChris E
Date: 04/02/2025
5 starsI have had the pleasure of working alongside Sentry management for over 18 years. I have witnessed in action their excellent management team get to work along with great property managers who always put the community first. Sentry also has the structure the knowledge and the resources to handle any situations that may come up.Review fromMarcy E
Date: 04/01/2025
1 starI have had multiple issues with Sentry Management. Unfortunately, since this organization is a homeowners management organization, they have protections that a single homeowner can get resolved. There is nothing a homeowner can do about issues. Sentry Management send me late notices for my homeowners monthly fees. I am NOT late. have spent countless hours getting ************ stating that I have submitted my monthly HOA fee on time. Sentry Management want me to sign up for direct deposit, which I will never do. Hence, the amount of ti e is ridiculous. This organization is horrible.Sentry Management, Inc.
Date: 04/14/2025
We appreciate the feedback and have reviewed both the account and the communication outlining the steps to resolve. We are hopeful that you will follow the process provided so that this matter can be resolved quickly.Oftentimes homeowners are confused about the role Sentry Management has in their community. We are not the **** but instead assist the *** with the day to day administrative tasks associated with managing a community. We are tasked with following state statutes and association governing documents. We have no authority, and rely on the association's Board for any action. In our role, we manage the association's financial accounts, and are diligent about following best practices and have checks and balances in place to ensure accuracy. Regarding direct deposit, we do not have a preference on how assessment payments are made. We have found that many homeowners are happier with direct deposit, and we may suggest it based on a homeowner's challenges with other forms of payments, but we accept 6 easy ways to pay.We hope this information is helpful.Review fromL. M.
Date: 03/05/2025
1 starI have been extremely disappointed with my experience with Sentry Management company. The level of communication is abysmal, and I have had nothing but frustration trying to get basic concerns addressed. There have been multiple instances where I've reached out via email and phone calls, yet I've received little to no response. I have submitted numerous complaints about ongoing issues at the property, many of which are major problems, but they have yet to be addressed. From simple maintenance issues to more significant concerns affecting the safety and livability of the property, nothing seems to get fixed. It's incredibly frustrating to feel completely ignored when you're paying for professional management. Overall, my experience with Sentry Management has been nothing short of frustrating. They fail to communicate, fail to fix anything, and fail to follow up. I would not recommend their services to anyone.Sentry Management, Inc.
Date: 04/04/2025
We are disheartened to hear your perception of Sentry management. We do appreciate feedback and value the information shared.Oftentimes homeowner are not aware of our role in their association. The board is the governing body for your association. Sentry is honored to be the designated association management company. In general, the board makes decisions as a fiduciary on behalf of Homeowners. This means that they're entrusted with making the decisions that affect the values of the properties in the community. One of the board's primary responsibilities is to protect, preserve, and enhance the value of the physical property governed by the community association. Other responsibilities that fall under a board's purview include providing direction to the management company and its employees, policies, options, and all adherence to the bylaws. The board of directors are a representation of both associations and homeowner interests. Sentry acts as an agent of the HOA/condo corporation carrying out tasks such as paying bills, handling contractor work, and following through with everything your association desires to have done. The management company is an outside vendor contracted by the ****************************. The board and the management company are two separate entities. Sentry Management works at the board's direction to assist the day-to-day operations of the association.We welcome the opportunity to discuss further and invite you to email ******************************************* with contact information so that a Customer Experience team member may reach out.L. M.
Date: 04/11/2025
I have a deep concern and growing frustration regarding the lack of consistent enforcement of our community's rules and bylaws. The apparent disregard for these guidelines is not only diminishing the quality and appearance of our shared spaces, but it is also compromising the safety, well-being, and peace of mind of the residents who live in the community and contribute financially to maintain a respectable standard of living. It is disheartening to witness the grounds become increasingly neglected and trashed, with little to no accountability. As a paying resident, I expect- along with many others- that there be active oversight, enforcement, and upkeep that align with the standards our community was built upon. We urge Sentry Management to take immediate and meaningful steps to address these issues, reinforce the existing rules, and ensure the safety, cleanliness, and overall livability of our neighborhood. Our collective investment in this community deserves better attention and protection. I look forward to seeing prompt action taken and a response to this complaint.Review fromDONNA H
Date: 02/03/2025
1 starSentury Management has harrassed me as a senior on a fixed income making frivolous charges and fines of $657. for one small palm tree!!! I love palm trees that's why I moved to ******* their making me dislike them how dare they!!!This is absolutely absurd they also came on my property and took my son's car off my lot 2x demanding payment to the tow truck company!! How can We put an end to this management *** to stop taking our hard working monies! this is highway robbery non-stop with no end! I never heard of such nonsense I moved from ******** to ******* to semi-retire and enjoy palm trees My home is kept up to par It's stealing money without a weapon or gun either one It's a disgrace!!!! They should be working to make the community safe and better not taking from home owners they get enough in HOA fees!!!!Sentry Management, Inc.
Date: 03/07/2025
We are sorry to hear of this perception of Sentry Management. Oftentimes homeowners do not understand the roll Sentry has in their community. We are honored to be the association management company hired by the Board. We have no authority to make decisions for the association, and are tasked with assisting the Board in their day-to-day administrative tasks association with managing the association. The governing documents should outline the violation policy and the fees associated with that policy. Sentry has no decision making authority in association matters.Review fromM. J.
Date: 01/22/2025
1 starI have waiting since July 2024 for repairs Sentry Management said they would fix. I have emails from at least 4 different people over the course of time saying they would get this handled and nothing has happened. I would give less than 0 stars if I could. They need to fix what they said they would fix.Sentry Management, Inc.
Date: 02/20/2025
We appreciate feedback and thank you for taking the time to share your experience with us. We would like to review the matter further, but do not have enough information to do so. We invite you to provide your contact information and communitys name in an email to ******************************************** so that someone from our Customer Experience Team may reach out to you.M. J.
Date: 02/24/2025
I emailed Sentry multiple times about the issues and was told things would be fixed. You had enough information to take action. It is now FEB 2025 and since nothing was resolved since JULY 2024 there is nothing more that Sentry can do. I have a new HOA management company and they seem to be happy to resolve the issue that Sentry could not take the time to do.Review fromRyan F
Date: 01/02/2025
1 starI would give 0 stars if I could. I have tried to reach out to them a dozen times to try to get assistance with getting access to my furnace door because the heating was broken and they were never able to help while the temperatures were dipping below freezing. They either don't answer the phone, disconnect you when transferring a call, or just claim they will get back to you and never return the call. I tried contacting them for over a week to remedy the situation and they were absolutely the worst to deal with.This is the worst property management company I have ever dealt with.Sentry Management, Inc.
Date: 01/27/2025
Thank you for your feedback. We take concerns like yours very seriously and strive to provide the best service possible. After reviewing your account, we were unable to find any record of calls made to our ************** team regarding this matter. We would like to better understand your experience and address your concerns. Please reach out to us at ******************************************* so we can assist you further.Review fromFrank H
Date: 12/13/2024
5 starsSentry recently took over managing our community. Thank goodness. Our CAM ******* ********** is awesome and will get us on the right track. ******* is professional, caring, knows what needs to be done and gets it done. The systems at Sentry are key and the people make the difference. I hope ******* and Sentry are here for a long time. ***** the division president knows how to make things happen. I am thankful for this company BIG TIME!Sentry Management, Inc.
Date: 12/21/2024
Thank you so much for taking the time to leave this stellar review and 5-star rating. We really appreciating knowing our teams are doing all they can to nurture communities we are all proud to call home!Review fromBruce J
Date: 12/10/2024
5 starsI have been working with ****, he has been exceptionally professional and efficient in helping me deal with my local HOA. He has helped navigating what could be a very difficult situation and assisted me by providing all the necessary information to ensure a proper outcome.Sentry Management, Inc.
Date: 12/14/2024
It is always a pleasure to hear from homeowners who are happy with the level of care and professionalism provided by the Sentry Management team. We greatly appreciate the five-star rating and hope to continue providing you and your community with the exceptional service you deserve!Review fromCraig M
Date: 12/06/2024
5 starsHave been on Board for 3 years, last 2 as Chair, Sentry has been excellent to work with, attentive and proactive, and our LCAM, ****** ******, has been at all times accessible, professional and outstanding, it has been a great pleasure to work with Sentry, and in particular with ******.Sentry Management, Inc.
Date: 12/13/2024
Thank you for your feedback, and the 5-star rating! We love to hear that homeowners are pleased with the service provided by their Sentry Management Team.Review fromIsaiah P
Date: 12/03/2024
5 starsI am a Landscaping account manager for Grasshoppers Lawn maintenance, and I have the pleasure to work with many different property managers from Sentry. They are always very responsive and professional. It is always a pleasure to work with Sentry.Thank you
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