Complaints

This profile includes complaints for Sentry Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sentry Management, Inc.

  2180 W State Road 434 Ste 5000 Longwood, FL 32779-5042

  
• 

  Sentry Management Inc

  7421 Mexico Rd STE 101 Saint Peters, MO 63376-1371

  
• 

  Sentry Management

  3 Lear Jet Ln Suite 202 Latham, NY 12110-2314

  
• 

  Sentry Management Naples

  1415 Panther Lane Suite 138 Naples, FL 34109

  
• 

  Sentry Management

  4401 Leeds Ave Suite 120 North Charleston, SC 29405-7554

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ********, as disclosed by this company, is the community manager. I am trying to coordinate a time where both owners can be present for ongoing rodent issue since I have been advised by the president of the *** not to contact my neighbor/ nor the owners. Although these tickets have been escalated and I have not received a response regarding the manner. It is affecting the peace and enjoyment of my property and affecting my health

  Business Response

  Date: 10/17/2025

  We understand the frustration this matter is causing.

  Unfortunately we are not in a position to assist. This matter does not fall under the service agreement we have with the Association and we cannot take any action.

  Our role in the complainant's community is very limited. We are serving the community by assisting with their accounting needs only. Further, we work at the direction of the ****************** who have given clear instructions to forward all service items to them for review and action.

  We have provided this complaint information to the ***************** as directed.

• Initial Complaint

  Date:10/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been over a year our community pool is closed. We have been paying the dues every 3 months, and we cannot even use the pool which is part of the fess and community. Every time I ask Sentry Management all they give is excuses and no explanation why is taking over a year to complete the repairs for the pool, I feel like they are robbing me and also violating my rights. This management company is incompetent and the worst. I am demanding a credit back on my dues for the portion of the pool and also maintenance on the pool and slide which has been closed for over a year.

  Business Response

  Date: 10/02/2025

  We understand the frustration this situation causes the community.

  In reviewing the matter we found that the homeowners have been kept informed and up to date on the progress of the construction project.

  All homeowners have been made aware that the pool is closed due to construction being done on the **************** and liability concerns. The remedial construction project officially began in February 2025, and is nearing completion.

  It may help to clarify our role in the community. We are not the **** We are not property management. We are hired by an association's board of directors to assist them with the day to day administrative functions of managing their community. We work at the association board's direction, and have no decision making authority in association matters. Ultimately, all association matters are handled at the association board's discretion. We also do not receive payment from any homeowners. Assessment payments are made directly to the association. We have no authority over the association's funds, nor should we. Therefore we are unable to provide resolution in the way of a refund, but will provide the information to the association board for review. 

  We will continue to keep all homeowners updated on the progress.

   

   

   

• Initial Complaint

  Date:09/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently in the process of selling my townhouse which has a HOA managed by Sentry Management. They are charging $225.00 plus fees to obtain a resale letter, which is required for the title to close. Other property management companies do not charge anything or if they do it is a small nominal amount. I cannot close unless I pay this fee so it is almost blackmail and not allowing me to sell a property I own. This is complete price gorging on top of the fact this management company does hardly anything besides send out compliance issues and fines.

  Business Response

  Date: 10/02/2025

  It may help to clarify our role in the community. We are not the "Association". We are also not property management. We are hired to assist an association board of directors with their day to day administrative functions of managing their community. We work at the direction of the board of directors and collectively we adhere to the association governing documents, including the compliance policy.

  In ********, the resale disclosure statute is known as the Property Condition Disclosure Act (Real Property Law *******), which requires sellers of residential property to provide buyers with a Property Condition Disclosure Statement (PCDS) before a contract of sale is signed. This form outlines known property defects, though a revised version with updated information became effective in July 2025. Sellers can also provide a Disclosure Statement (PCDS) to the buyer, waiving the disclosure form and its implications but are still obligated to disclose known material defects. 

  All charges related to the sale of property within the association are the responsibility of the owner, and are not a part of the management agreement between Sentry Management and the association board of directors. Resale disclosure fees are common practice, The work was performed and delivered, so no refund is due.

  Customer Answer

  Date: 10/03/2025

   
  Complaint: 23928539
  
  I am rejecting this response because: this business at the price and the timeline for receiving the resale letter not the association.  The price and timeline for receiving the document is what the complaint refers to.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 10/10/2025

  We have read the complaint and see no mention of any issues with the timeline. 
  We do understand that you are unhappy with the cost, and are disappointed that this complaint is the result of that.

  We charge a fair and lawful price for the service provided. We plan to take no further action in this matter.

  Customer Answer

  Date: 10/13/2025

   
  Complaint: 23928539
  
  I am rejecting this response because: the request was placed on 9/24/2025 for the document.  On the same date Sentry advised the document would be ready on 10/8/2025.  This is 15 days after the request, which is absurd.  It is 10/13/2025 and the document still has not been received.  $225 is not fair or reasonable.  Other companies either do not charge or charge $50 for the document according to my attorneys who deal exclusively in real estate closings and deal with other management companies.  They have indicated Sentry is by far the worst company to deal with in regards to closing and obtaining documents. 
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 10/13/2025

   
  Complaint: 23928539
  
  I am rejecting this response because: the request was placed on 9/24/2025 for the document.  On the same date Sentry advised the document would be ready on 10/8/2025.  This is 15 days after the request, which is absurd.  It is 10/13/2025 and the document still has not been received.  $225 is not fair or reasonable.  Other companies either do not charge or charge $50 for the document according to my attorneys who deal exclusively in real estate closings and deal with other management companies.  They have indicated Sentry is by far the worst company to deal with in regards to closing and obtaining documents. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out multiple times to the *** and sentry management about the key fob system not working. I have been locked outside of my house in freezing weather conditions, I got fines for keeping a rock between the door to let my dog outside for 5 minutes. And when I sent an email to them about this law Under Missouris Uniform Condominium Act (RSMo 448.3-107), the Association is responsible for the maintenance, repair, and replacement of common elements, which includes shared access systems and entrance doors. It is not reasonable to penalize an owner for a temporary workaround made necessary by an Association-maintained system that is not functioning.They decided to deactivate the elevator next to my unit that I use everyday. Ive never felt so unwelcome in my own home. I bought this condo and they sent me 800 dollars in fines without a warning and blocked off access that I use everyday for me and my dog. I believe the *** president *** is behind this as well. We need a new key fob system to access the doors. Its 20 years old and constantly fails. They are more worried about buying new couches, pool table, tvs and fixing the pool before my own safety. Ive complained about this multiple times with no response..

  Business Response

  Date: 09/16/2025

  We understand the frustration this situation brings and are disheartened that we are unable to assist with resolution.

  As the complainant may already understand, we work at the direction of the Board of Directors as we serve associations. We have no authority over anything association related. Our role for associations includes providing guidance to the ******************* as they work hard to make the best decisions for all homeowners.

  In this instance, while we are sympathetic to the challenges faced, we are unable to resolve. The ***************** is managing the entry system on their own. 

  The violation/fine process is also directed by the Board, and is supported by the association's governing documents.

  We have shared this complaint information with the ***************** for review.

• Initial Complaint

  Date:09/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother lives in a condo subdivision that is managed by Sentry Management. They NEVER get her lawn care done. She has been trying to reach out for months now with NO resolution. No one will even contact her or I back. I have also now tried reaching out to them to get ANYONE to call me. No luck. My mother is very disabled and can not do her lawn care on her own. THAT IS WHY SHE PAYS THE **** TO HAVE THEM DO IT. I ended up having to send my husband over to trim back ALL of the bushes on her property. We should not have to do that. My husband left the cut bushes and tree limbs on the property thinking the lawn care team would pick it up next time they were there. ****. They worked around it and left it all there for us to take care of. I HAVE RECEIVED ZERO CONTACT FROM SENTRY MANAGEMENT. My mom has been trying to fight them for a long time and no one cares. The lady that manages her subdivision is named ****. She just brushes my mom off and anyone else who tries to bring up this problem. All I want is someone to contact me and a resolution to this. There is a contract regarding lawn care that should be done. They have completely gone against the contract and I want answers!

  Business Response

  Date: 09/25/2025

  We understand the frustration this matter caused and are pleased that the issue has been resolved. We look forward to continuing to work with the complainant to ensure their Mother is able to obtain the service needed.
  

  Customer Answer

  Date: 09/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As the management of our HOA, the homeowners have requested a meeting to provide all financials and to discuss important, emegent issues amongst our community. Upon receipt of request we were notified that we must provided signatures of 15% of the community in good standing an they would comply. Within moments of the receiving of ur signatres, we were met with an email telling homeowners to pay their dues. No other acknowledgement of out request for a meeting. This company is suposed to be running congruent with s, but instead are collecting money and not assisting the homeowners at all.I followed the email orginally sent by *** and Mrs. *********

  Business Response

  Date: 09/16/2025

  We understand the frustration and think that clarification of our role in the community may be helpful.

  We are not the **** nor are we Property Management. We are hired to assist *****************s with the day-to-day administrative functions of managing their communities. The ***************** of Directors are the decision makers for the community and they are tasked with making the best decisions for all homeowners. In this instance, we have responded and provided information in the way we have been instructed by the *****************. 

  We are aware of communication from the Association's legal counsel referencing an upcoming special meeting, and understand that the entire community, has received specific information on that meeting.

  We hope this is a first step on the path to resolution.

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After multiple attempts, Sentry and their attorney, ******************* P.A. are no longer replying. After reviewing my calls, emails, and the *********************** that were provided to me, I have made multiple attempts to contact Sentry Management regarding the issue with access to my account. This includes call logs, email correspondence, and outreach efforts to your attorney as well. My records date back to January, and they clearly show that I was actively trying to address this matter and make payments. Based on this documented history, I should never have been sent to the attorney for lien processing.Additionally, at the time you initially intended to place a lien on my account, the outstanding balance was only $807.31. This seems to be a very low amount to escalate to court when there were ongoing efforts to resolve the issue. As of 7-7-2025, I submitted an additional payment of $2,500.00 in good faith to bring the balance current and paid in full. THE **** governing documents DO NOT ALLOW THEM TO CHARGE ME HOW THEY HAVE: Attorneys fees - despite no lien being filed, Interest charges - not referenced in the covenants, Monitoring fees - not referenced in the covenants, Correspondence/email fees - not referenced in the covenants, Communications with the management company- not referenced in the covenants, Charges related to *. ******* - not referenced in the covenants, but noted in the attorney fees, Review/analysis of matter status- not referenced in the covenants Under the Iowa Code and the *** covenants, all fees assessed to homeowners must be both reasonable and explicitly defined in the governing documents. In the absence of a filed lien and without clear language supporting these charges, I respectfully request a detailed explanation and itemized justification for each of the charges applied to my account. I expect not only an apology, but a reversal of all said fees. I have more uploads; however, they are too large to attach.

  Business Response

  Date: 09/26/2025

  When reviewing initially, we uncovered a gap in communication. We understand the frustration this caused and are confident that with the line of communication established we will be able provide the complainant with exceptional service.
  

  Once communication was established, the complainant was provided the information requested. We are hopeful that this matter has been resolved and the complainant is satisfied.

  Customer Answer

  Date: 10/07/2025

  
  I am writing to request that the complaint be reopened. I never
  received anything from the company nor any communication about the
  process.

  Business Response

  Date: 10/16/2025

  Our records show that communication was established by the Division President on October 7th, indicating that the matter was being reviewed internally. On October 10th, the amount of $1,304.27 was removed from the ledger card. On October 13th, the complainant was informed that the interest would be removed from the ledger card as well. We hope that these actions will resolve this matter satisfactorily. 

  Customer Answer

  Date: 10/21/2025

   
  Complaint: 23815339
  
  I am rejecting this response because they have not remedied the  illegally charges of attorney fees, phone calls, emails and monitoring fees that per our contract does not stipulate they are allowed to do so. 
  
  Sincerely,
  
  ********** *****

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Landlord (***** *******) is trying to charge me over my deposit an additional $550 for repairs that he A:*** charged the previous tenants for, and never did the repairs with the money he kept. Neither previous tenant or I got our deposit back, and we both received an additional bill for random repairs - pls see uploaded document.

  Business Response

  Date: 08/30/2025

  We are sorry to hear about the challenges this tenant faces. Unfortunately, they have confused the company names. We have no affiliation with Sentry Asset Management and are unable to assist.

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business provides management for the property owners association for my property. There has been a water intrusion into my property from another property. Sentry Management was not responding to maintenance needs in a timely fashion, which is a part of the services they are required to provide to our property. They have repeatedly ignored communications or waited inappropriate amounts of time to repond. They will not provide needed written materials or contact information. Their delay in addressing the maintenance issue has caused further damage to my unit. I have communicated with the head of their office to no avail. There is an ongoing maintenance issue in my unit that they continue to ignore while claiming that it is resolved.

  Business Response

  Date: 08/24/2025

  We understand these types of issues can be frustrating.
  
  After reviewing this matter, we found that both the *** and Sentry Management mitigated the issue to the extent we were able, within our roles. We communicated with the owner of the leaking unit requesting resolution. The leak has since been repaired.

  All homeowners are responsible for repairs inside their units. This information can be found in the association's governing documents. The *** bears no responsibility for repairs in this matter, and the complainant was advised to file a claim with their homeowner's insurance as a possible starting point.

  We hope that clarifying roles in the community will help. Sentry Management is not a property management company. We are an association management company and are privileged to assist and work at the direction of the association's board of directors. The board is comprised of volunteers - homeowners - who work hard to make the best decisions for all homeowners in the community. These decisions are made based on the association's governing documents. 

• Initial Complaint

  Date:08/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in contact with Sentry Management since April 15, 2025, regarding trees that have fallen on my property. They have yet to remove the trees that they are financially responsible for moving

  Business Response

  Date: 08/15/2025

  We have reviewed the matter and understand the complainant's concern.

  Sentry Management is not the **** but instead is hired by the association board to assist them with the day to day administrative functions of managing their community. Sentry has no financial responsibility in this matter.

  The association is responsible for maintaining the area, and is aware of the situation. They have been actively reviewing possible solutions, which includes reviewing the financial status and projections in order to determine when the project can be scheduled.

  We will be certain to inform the complainant when there is any movement on this.