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Business Profile

Property Management

Sentry Management, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Sentry Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sentry Management, Inc. has 46 locations, listed below.

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    Customer Complaints Summary

    • 204 total complaints in the last 3 years.
    • 82 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/28/22 I called the number provided for Sentry Management and found out I had a credit balance on my HOA fees. I asked the company to keep 1 month of fees and refund the rest of the money. My ledger balance showed a check refund was done 12/2/22. I still have not received any check. When I call the company back, each representative has told me something different. One stated it must be delayed by the post office, another stated they could email their boss because they don't have any phone number access to them just email access, and I've been told I would get a call back from a supervisor. Nothing has happened and each time I call in, I have to explain the story all over again. Not to mention the numerous times I've been hung up on after sitting on hold 20 plus minutes. Sentry Management is keeping money that is not theirs. I want my $2,605 that is owed.

      Business Response

      Date: 12/30/2022

      In our review we have found that several Sentry specialists have communicated with this homeowner regarding this matter. It is our desire to resolve this quickly and we are working with the Board to accomplish that. We are confident that with the oversight from the local team, this adjustment will be made as soon as possible and communicated to the homeowner.

      Ms. ****** now has contact information for several team members who all consider it a privilege to serve our communities, and will be happy to assist if there are any additional questions or concerns.

      Customer Answer

      Date: 01/11/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)

      The several team members I was in contact with were unable to provide the correct answer with each phone call, hence the numerous phone calls. I was given a new response each time I called. After daily calls, the last response was a check would be written the first week of January, here I sit with no refund. I'm not any closer to getting my refund that I'm owed. I've done nothing wrong, but still can't get my money issued to me. This has been going on since November 28, 2022. It appears the contact phone numbers they provided me were not helpful, so I'm not sure how the company feels so confident in resolving the issue.

      Business Response

      Date: 02/14/2023

      While we understand that there was communication with the homeowner explaining the delay, we are very happy that this homeowner has received her payment and look forward to continuing to serve her and the entire community.

    • Initial Complaint

      Date:12/02/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***************** this HOA has hired is harassing us intentionally , and this HOA does not return our repeated voicemails whatsoever . This management company /HOA has very poor concern for ** residents. Lack of interaction with ** , etc. Very poor management in the ********* ******* office , our HOA location.

      Business Response

      Date: 12/04/2022

      We are sorry to hear that you are having less than positive experiences with your **** Because Sentry Management is not the **** we would very much like to have someone from our Customer Experience Team reach out to you to gain a better understanding of the lack of communication and how our team can assist in improving the responsiveness from either our team or the ****
      Your HOA ***** of ********* hired Sentry to assist them as they work hard to make the best decisions for all of the homeowners at Aldea Reserve.
      Your feedback is valuable and we look forward to speaking with you soon.

    Sentry Management, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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