Reviews

This profile includes reviews for Sentry Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sentry Management, Inc. has 46 locations, listed below.

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  Sentry Management, Inc.

  2180 W State Road 434 Ste 5000 Longwood, FL 32779-5042

  
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  Sentry Management, Inc.

  8425 Keystone Crossing STE 108 Indianapolis, IN 46240-4322

  
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  Sentry Management, Inc.

  2200 Defense Hwy STE 405 Crofton, MD 21114-2929

  
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  Sentry Management, Inc.

  7770 Jefferson St NE Suite 102 Albuquerque, NM 87109-4368

  
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  Sentry Management

  3 Lear Jet Ln Suite 202 Latham, NY 12110-2314

  

Review Details

• Review fromLinda H

  Date: 05/07/2024

  5 stars
  Very friendly staff and reasonable return response within 24 hours

  Sentry Management, Inc.

  Date: 05/17/2024

  Thank you for taking a moment to leave a 5-star rating and feedback about your experience working with Sentry. We appreciate knowing our teams are providing great service!

• Review fromTracey O

  Date: 05/03/2024

  5 stars
  He achieves customer service excellence by anticipating and responding to customer requirements. *** continues to impress everyone with his professional skills, his ability to work successfully under the most difficult of conditions, and to interact effectively with people of varied backgrouds and areas of expertise. When presented with challenges, *** constantly strives to make a positive change for Ventura by providing solutions to Ventura residents and working with vendors. *** is invaluable.

  Sentry Management, Inc.

  Date: 05/15/2024

  Thank you so much for taking the time to share your experience! We appreciate the 5-star rating and knowing our teams are providing exceptional service.

• Review fromStacy B

  Date: 05/02/2024

  1 star
  Poor lawn care and untreated areas of the property. Whoever in *** that manages Coralbell Ln of ********* buildings 8-10 does respond to concerns. The grass is knee deep high and has not been cut since March. Meanwhile, the surrounding buildings that have "front view" get full maintenance. There's trash build-up all over the ground that has also gotten out of control. Whoever they do hire always just leaf blows it behind other things to cover it out. There's no upkeeping to **** trimming and wild weeds that need to be pulled. The floors of the units are completely yellow due to pollen building up that could use power washing including under the steps. HOA has been contacted twice specifically due to the lawn care so that tenants can at least SEE where they are walking and no one has provided any updates.

  Sentry Management, Inc.

  Date: 05/16/2024

  We are disappointed that you have this less than positive perception of Sentry Management, formerly CSI. As you may be aware, the landscaping vendor disappeared and the transition to a new vendor is not a fast one, due to the bid process and Board contract approval. All work orders are being addressed, and updates have been provided.Oftentimes homeowners are not aware of the role Sentry plays in their community. We work at the direction of the Board, who are a group of volunteers, working hard to make the best decisions for the property owners. We assist them with the day to day administrative duties associated with managing their community, and help ensure the governing documents are adhered to. We will share your concerns as we finalize the process of securing the new landscape vendor.

• Review fromJoanne H

  Date: 04/26/2024

  5 stars
  Representative was very efficient and helpful. Resolved my issue and contacted me promptly as promised. Very thorough and understood my issue.

  Sentry Management, Inc.

  Date: 05/11/2024

  Thank you so much for sharing your feedback. We appreciate knowing our team members are providing exceptional experiences!

• Review fromSuzanne H.

  Date: 04/17/2024

  3 stars
  Our association has been served by Sentry, the ******* company, now in ****, for over a year. There are many good practices in place and appear to be very conscious of legal issues that can arise with ************** However, we had mediocre service from our past property manager for a year. We had issues with the company getting payment coupons to owners on time 2 years in a row. i wrote a letter to the president of the company but received no response from him. There was about 4 months, while the company was trying to get us a new assigned manager. During that time we got temporary help from a good manager, but she already had a full load of her own. She was certainly helpful, but we did not have the full service we were paying for during that time. Within the last 2 months we got a newly assigned manager. She has been working diligently to serve & assist us and has been a pleasure to work with. I am hopeful that this is going to be a great service relationship.

  Sentry Management, Inc.

  Date: 05/11/2024

  Thank you for taking the time to share your experience. We look forward to earning the remaining 2 stars! We are unable to review the matters mentioned without more information. We invite you to email your name, address and community name to ******************************************** so that a member of the Customer Experience team can look at the history of the community. We would also appreciate the opportunity to gain a better understanding of your experiences, and would be happy to reach out to you to discuss further. Our goal is to have happy homeowners in communities we are all proud to call home.

• Review fromFran R

  Date: 04/08/2024

  5 stars
  Sentry including ****** did an excellent job of assisting our co owner with an urgent issue of water intrusion. The resident is very happy with the results.

• Review fromJoanna V

  Date: 04/08/2024

  1 star
  Sentry Management is the worst Management Company. They do not respond to emails and texts. Our community looks like the ghetto. Our bulk area is always overflowing in spite of calls and texts. Our condominium sign has fallen off. We have broken blinds, patios used for storage, The outside of some buildings have large amounts of green algae. Our fences are falling down. Our bylaws are not being followed. The residents no longer get notified when our management company is holding meetings so we cannot speak to anyone about these issues. We do not get copies of the minutes of these meetings. These are some of the compaints and this has been going on for years. This management company is fairly new but nothing has changed,. They have had enough time to rectify these issues.

  Sentry Management, Inc.

  Date: 05/11/2024

  We are disappointed to read that your perception of Sentry Management is less than positive. Oftentimes our role in communities is not fully understood. We would like the opportunity do gain an understanding of your specific community's situation and welcome an email from you, including your name, address and community name, sent to ******************************************** Once the Customer Experience team receives contact information we will be happy to reach out to you.

• Review fromElizabeth W

  Date: 04/03/2024

  5 stars
  As an ********* member in the community referred to below - I disagree completely with the review. The timely closing was facilitated by our Mgmt Mgr! We find Sentry to be accessible, knowledgable and efficient.

  Sentry Management, Inc.

  Date: 05/11/2024

  Thank you so much for taking the time to share your experience. We understand that not all homeowners have the same perception of Sentry. It is our privilege to provide exceptional customer service to every homeowner in the communities we are honored to serve. We appreciate you taking the time to let us know we are doing a great job.

• Review fromTony Z

  Date: 04/03/2024

  1 star
  Sentry Management does not respond to repeated attempts to discuss my billing questions. Incredible!

  Sentry Management, Inc.

  Date: 05/11/2024

  We apologize for any less than positive experiences you have had. There are instances where we are unable to discuss some aspects of a homeowner's account details. Without more information, we cannot determine if this is the case. We would like the opportunity to assist if we can. Please consider emailing ******************************************** with your contact information and address, so that a Customer Experience team member may review your account and contact you.

• Review fromHeikwan C

  Date: 03/29/2024

  1 star
  This company relies on fraudulent fines. They send HOA fee change notifications after the initial due date, followed by late notifications delayed by two weeks from the printed date on the letter. Their imposition of recursive fines makes it impossible to catch up, and they compound fines on top of existing ones. Avoid any association with this company!

  Sentry Management, Inc.

  Date: 05/11/2024

  It is not uncommon for homeowners to lack an understanding of our role in their community. Sentry Management does not impose fines. Each Association's governing documents dictate the assessments, delinquency process and fines associated with late payments, violations, etc. ********* of Directors determine when increases take effect as well as, in most cases, when homeowners are notified. Without more identifying information we are unable to review this homeowner's account in our system. We invite this homeowner to email their contact information and community name to ******************************************** so that a member of the Customer Experience Team may reach out. It is our privilege to serve our communities and we would be happy to discuss any challenges, in the hopes of providing clarity and/or resolution.