Reviews
This profile includes reviews for The Drain Team's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 109 Customer Reviews
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Review fromVictor G
Date: 03/13/2025
5 starsVictor G
Date: 03/13/2025
*****, **** and ****** did a fantastic job rerouting and replacing two lines and the sewer line on our property. They were very mindful of the existing infrastructure and completed the job on time as promised. Very professional and courteous. The Drain Team is highly recommended!
The Drain Team
Date: 03/17/2025
Thank you for sharing your experience with us ******! We appreciate you and your kind words about our staff. ****** ******* and ******* take pride in their quality of work and genuinely enjoy resolving plumbing problems for our customers. We're open 24/7 if you need us in the future!Review fromDeena M
Date: 02/19/2025
5 starsDeena M
Date: 02/19/2025
Came in and easily completed a repair that another company had claimed couldn't be done, trying to convince me I needed to completely replace my toilet for a price higher than the Drain Team charged to finish the job - and said higher price wouldn't have even included the price of said new toilet!The Drain Team
Date: 02/21/2025
It looks like you made the correct choice Cat! We're happy to hear that your problem was resolved, and you were able to save some money in the process. We are grateful for your business and for taking the time to leave us a positive review!Review fromSandra W
Date: 02/04/2025
5 starsSandra W
Date: 02/04/2025
The drain team sent **** late Sunday to take care of a back up in my sewer system. He took care of everything in a timely manner. I have used the Drain Team before and if I need a plumbing needs in the future, I will definitely call them againThe Drain Team
Date: 02/07/2025
Happy to hear that **** was able to get your sewer drain flowing again ******! We appreciate the 5-star review and your repeat business over the past few years. We look forward to assisting you in the future with any plumbing or drainage needs you may have!Review fromRober D
Date: 01/29/2025
5 starsRober D
Date: 01/29/2025
I am so fortunate that I contacted The Drain Team and want to thank ******* Home Inspection in ************* for recommending them to me. I had a cast iron plumbing pipe that had an issue. I called the office and ****** was fantastic in setting up a very quick appointment for ****** to come out and review the ********************** was awesome, very detailed in his research and explained what he saw as issues while he was showing me on a live video feed he was conducting. He gave me his quote on the spot for two different ways to fix the issue.I called in and spoke with ****** to share that I wanted to have them do the work. I then drove a check up to her in her office so we could get the permit moving along quickly. By the time I got home, someone from The Drain Team had already been to my house to spray paint locations where utility and communications lines were located. ****** or ********* (both were so professional and prompt!) called me back around 4:30 that same day with the permit number and stating they would be there Monday morning (It was Friday). ****** and ***** arrived at 8AM and got right to work. (****** called to tell me they were on their way). They were amazingly communicative, thorough and skilled, as they replaced a very large sewer pipe that was 4.5 ft under ground! They were fantastic and great guys who take a lot of pride in their work. They also viewed and cleaned the pipes under my house and thankfully told (and showed me) that they were in very good shape!I can't say enough about The Drain Team !! They are the Gold Standard in my opinion.The Drain Team
Date: 01/30/2025
Thank you so much for an amazing 5-star review, ******! It is a pleasure to have you as a new client and for allowing us to replace your exterior sewer drain. We appreciate you taking the time to recognize ******* ****** ******, and ********* for their contributions to your project! The Drain Team is always open 24 hours a day, 7 days a week to assist with any plumbing issues or emergencies that may arise in the future!Review fromSuzanne G
Date: 01/13/2025
5 starsSuzanne G
Date: 01/13/2025
Great service, professional and courteous. Garbage disposal needed repair which was done in a timely manner.The Drain Team
Date: 01/16/2025
Excellent! Thank you for sharing your experience with us *******. Very happy to hear that your garbage disposal is working again! We appreciate your business!Review fromAllan M
Date: 01/02/2025
5 starsAllan M
Date: 01/02/2025
Courteous, professional, and timely service of kitchen plumbing, including garbage disposal installation. *********** 392 performed the work superbly. The Drain Team upholds a high standard of service, and I can always count on them. Highly recommended.The Drain Team
Date: 01/06/2025
We sincerely appreciate your business over the past 2 decades Mr. ******* Thank you for recognizing ***** and our team with a 5-star review. The Drain Team is ready to assist with any needed plumbing or drain repairs 24 hours a day, 7 days a week!Review fromAgnes T
Date: 01/01/2025
5 starsAgnes T
Date: 01/01/2025
I had a water leak from 2 pipes under the bathtub, Christopher #392 fixed the leaks, done an
excellent job, cleaned up and gave me a discount , I am very satisfied with his serviceThe Drain Team
Date: 01/03/2025
Thank you for recognizing *********** with a 5-star rating *****! We are happy to have you as a new customer and look forward to assisting with any plumbing needs you may have in the future. We appreciate your business!Review fromDavidCorral
Date: 12/30/2024
5 starsDavidCorral
Date: 12/30/2024
Christopher, SERP #392, was outstanding. I called The Drain Team on a Saturday night and relayed a message through their afterhours team regarding a leak from my tub that was seeping into my kitchen, and they promptly called me back on Sunday morning and got a leak detector out the same day. The leak detector was stellar and quickly identified the leak and submitted the findings to The Drain Team. The next day, they sent out Christopher, SERP #392, who walked me through how he was going to approach the issue given there was kitchen cabinetry and drywall in the way of the access point to the tub plumbing. He was extremely thorough and was careful to go about fixing the issue in the least damaging way possible. He successfully repaired the issue without having to remove the cabinetry as was originally feared, and he put everything back together, leaving the work area in better shape than when he arrived. I'm extremely grateful to him and to The Drain Team for their quality professionalism and workmanship and will undoubtedly give them a call again should any other plumbing issues come up.The Drain Team
Date: 01/02/2025
Thank you for the amazing feedback, David! We are thrilled to hear that your kitchen cabinets were able to be saved, and the tub drain leak has been repaired. Chris is an amazing member of our team, and he will be celebrating 10 years of service with The Drain Team in a few months. We appreciate all of the kind words and look forward to assisting with any future plumbing needs you may encounter. Happy new year!Review fromJudy R
Date: 11/16/2024
5 starsJudy R
Date: 11/16/2024
The Drain Team / ****** did a great job clearing the blockage in my drainpipe. Every step was clearly explained to include the need for potential future clean-outs. The price and time to finish the work was reasonable.The Drain Team
Date: 11/18/2024
We truly appreciate your business and the 5-star feedback ****! ****** is an excellent technician and it's great to hear that everything worked out well. The Drain Team is always open 24/7 if you find yourself in need of a plumbing or drainage repair. Thank you!Review fromBatbara H
Date: 10/30/2024
5 starsBatbara H
Date: 10/30/2024
The Dream Team did a great job for me. The office staff and technicians (*********** **** and *** ****) did very well. The technicians came to the job with all materials needed and got the work done in a timely manner.I would highly recommend them to others in the future.The Drain Team
Date: 10/31/2024
We truly appreciate your business! Thank you for recommending us to future clients and for taking the time to share your experience with our business. Please do not hesitate to contact us in the future if you find yourself in need of a plumber!
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