Reviews
This profile includes reviews for The Drain Team's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 102 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRonald H
Date: 12/11/2025
5 starsI had a situation needing to have a toilet removed and sealed off per the city,not an easy job. the tech. named REMOVED, he showed up on time introduced himself,mentioned he had done work for me before,I showed him the job he got all the info and gave me the quote, which was accurate, went to work,any way he was a professional pleasant and kept me informed on what he was doing,any way I was very satisfied,great job!
The Drain Team
Date: 12/15/2025
Thank you for the 5-star review! We’re glad Jason took great care of you and handled a tricky city-required job with professionalism and clear communication. We appreciate your trust and are happy the work met your expectations. We’re always here when you need us!Review fromShaun K
Date: 11/14/2025
5 starsStarting from the way-back machine, The Drain Team expertly installed a water softener in our home 17 years ago...well, the device died LATE afternoon of a Thursday...and the dispatcher was able to send out REMOVEDthe following day (REMOVEDeven worked with me that Thursday evening viva Mobile Phone to ensure I could shut-off the broken softener and still rcv water for the home). REMOVEDarrived promptly that next day and replaced the water softener in an expedient, courteous, and professional manner. REMOVEDIS A KEEPER! We were HAPPY with The Drain Team 17 years ago...AND WE'RE STILL HAPPY!!! A Huge Thank You to The Drain Team.The Drain Team
Date: 11/17/2025
REMOVED, thank you for sharing such a thoughtful review and for trusting The Drain Team for nearly two decades! We’re honored to have earned your confidence back then and grateful to still be your go-to today. Joey’s dedication, professionalism, and care truly embody the service we strive to deliver, and we’ll be sure to share your kind words with him. Your loyalty and recommendation mean the world to us. We look forward to continuing to serve you with the same reliability and commitment for many years to come!Review fromBarbara B
Date: 11/12/2025
5 starsREMOVED392 Had new water heater installed. A little more expense but well with the money because work is always done properly, efficiently, and in reasonable time frame. Drain Team is my go to plumber.The Drain Team
Date: 11/14/2025
Thank you, REMOVED, for trusting Drain Team with your new water heater installation. Were glad to hear you found the investment worthwhile and that our team delivered the quality, efficiency, and timeliness you expect. Knowing were your go-to plumber means a lot, and we look forward to serving you whenever you need us.Review fromCarolyn H
Date: 10/15/2025
5 starsREMOVEDmade an appointment and responded in a positive and reassuring manner. My technician/plumber was very informative and worked quickly to repair my toilet. Thank you for your for your efficiency and kindness.*. REMOVEDThe Drain Team
Date: 10/16/2025
Thank you so much for your thoughtful review! We're thrilled to hear that REMOVEDprovided a reassuring and positive experience while scheduling your appointment, and that REMOVEDdelivered efficient, informative service during your repair. Your kind words mean a lot to our team and were always here to make things smooth and stress-free. Thanks again for choosing us!Review fromErika B
Date: 09/26/2025
5 starsCalled on a Sunday; REMOVEDanswered the phone, heard my problem. Monday afternoon REMOVEDshowed up and solved the problem. This has got to be the most dependable plumber I have met....thank you guys!!The Drain Team
Date: 09/29/2025
Thanks so much for the review, REMOVED. Were glad REMOVEDwas able to respond quickly and that REMOVEDgot everything resolved without delay. Dependability is what we aim for, and it means a lot to hear that from you. We appreciate you choosing The Drain Team and well be here anytime you need us again.Review fromAngela C & Natalie S.
Date: 09/04/2025
5 starsThe Drain Team - REMOVED#REMOVEDOn Time! REMOVED! REMOVEDmade sure I understood what was done/fixed.Less than 1 hour!!! We have used the Drain Team before and will use them again when and if necessary.Thank you again REMOVEDfor your work!! It is appreciated!! 10++++++The REMOVEDGirls!!!!The Drain Team
Date: 09/05/2025
Dear REMOVEDand the REMOVEDGirls,
Wow, thank you so much for the incredible 10++++++ review! Were thrilled to hear that REMOVED#REMOVEDdelivered the kind of service we pride ourselves on: punctual, professional, and crystal-clear communication. Its always our goal to make sure every customer feels informed and confident about the work being done, and were so glad REMOVEDhit the REMOVEDWe truly appreciate your continued trust in The Drain Team. Repeat customers like you are the heart of our business, and it means the world to know weve earned your loyalty. Well be here whenever you need us ready to jump in and get things flowing smoothly again.
Thanks again for the kind words and support. Sending our warmest regards to the whole REMOVEDcrew!With gratitude, The Drain Team
Review fromMike V
Date: 07/17/2025
5 starsREMOVED(#REMOVED) was fantastic, skillful, courteous, timely, and punctual. He fixed our underground water leak coming from the main. He cleaned up and closed out like he was never there. No mess, very clean and a job very well done. Thank you Drain Team and REMOVED!The Drain Team
Date: 07/21/2025
You are welcome, REMOVED! It's great to hear that REMOVEDrepaired your underground waterline and restored the yard to normal! Your feedback is greatly appreciated!Review fromBruce C
Date: 07/16/2025
5 starsOur condo association is now using Drain Team exclusively. Very experienced very professional, and the pride in their work shows.The Drain Team
Date: 07/17/2025
Thank you so much, REMOVED! We are grateful to have you and your community as customers! Our team will work diligently to provide high-quality plumbing services.Review fromMelody M
Date: 07/11/2025
5 starsREMOVEDand REMOVEDof the Drain Team have done work for me personally and for the entire complex where my condo is, in REMOVED. They show up promptly; do a great job; and are beyond helpful in determining the best approach to projects. They recently did a top-notch job in relocating our community shower, something that required cutting cement for the new plumbing conduits, and they repaired the concrete when they were done. They do quality work for a decent price, I wouldn't hesitate to recommend them for any plumbing job!The Drain Team
Date: 07/14/2025
Thank you so much, REMOVED! We appreciate the positive feedback and also for recognizing our crew with a 5-star review! I'm happy to hear that the project turned out well and is worthy of your recommendation to future customers!Review fromShirley B
Date: 06/30/2025
5 starsREMOVEDwas awesome!!!!!! Came out immediately and fixed my water at a reasonable rateThe Drain Team
Date: 07/01/2025
Thank you, REMOVED! We appreciate you taking the time to write REMOVEDa 5-star review of the service that he provided. Our team is here for you 24 hours a day if you need a plumber!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.