Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined a FASTER WAY TO FAT loss challenge with a coach I have worked with before. It was a 6 wk program that started August 28,2023. I absoutley hated the new app they were using and had multiple conversations with my coach about this. I had no desire to continue on after the 6 wk program. I was still inside of my 6 wk program when I received an email stating I was billed $79 for a VIP membership. Within 5 minutes I emailed customer service saying I did NOT want that membership and wanted to be reimbursed. I also sent multiple messages to the coach. They make it difficult to cancel - it is not something accessible through the app at all which is crazy because the app is the thing they direct you to for the entire 6 wk training??! ! I was told they wouldn't reimburse me because I didn't request cancellation 14 days prior to the billing date - how can you request cancellation for something while you are still doing the 6 week challenge trial to see if it is something that works for you? I responded to them within 5 minutes! I'm not using the program and need to be reimbursed! Their business practices are predatory and their structure is very MLM. Initially I was okay with the experience but after this debacle I am very disappointed and do not recommend them. They prey on women and try to lock them into something and make it difficult to get out. SO disappointing. I have gone through every avenue I know to request reimbursement because this was clearly a bait and switch and predatory.

  Business Response

  Date: 11/07/2023

  At the time of enrollment, on the registration page, we clearly communicate in three separate areas that FASTer Way is a digital product with a monthly subscription charge at $99, on sale for $79. The 14-day cancellation policy is also on the sales page for clients to review prior to checking out. In order for a payment to be processed, the client has to agree to the Terms and Conditions. 

  
  Attached, I am including screenshots of the three areas on the sales page and the Terms and Conditions. ***************************************************

  
  ****** signed up for the 6-week program on 8/13 and rolled into the *** subscription on 10/8. She submitted a request to cancel on10/8, the same day that she was billed and automatically enrolled in ***. Because she did not request to cancel within 14 days (she requested in 0 days), per the policy, she was charged $79. 

  
  An exception has been made, and a refund was processed for $79. Please allow up to 7 business days for this to credit back into your account. 
  

  
  

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20651871
  
  I am rejecting this response because: the company tries to broadcast that they care about their people and state satisfaction guarantee however do not follow that. I tried to canceling before the 6 weeks weeks started however company continued to state 14 days and will not accept anything less. Company tried to offer another round instead of just refunding the $79 for ***. I am only asking for the money for the *** instead of the entire program even though I did not like the program. 
  
  Sincerely,
  
  ***********************ard was charged $79 for their "VIP membership" I immediately tried to get my money back but of course hit back with oh the policy and 14 days required. They state they have a money back satisfaction guarantee but that is proving to be a lie in my opinion- you have to jump through impossible hoops to get that. Initially I was hopeful with this program based on the things the coach was saying but after everything I am not satisfied with this program and I do not recommend them.

  Business Response

  Date: 10/09/2023

  At the time of enrollment, on the registration page, we clearly communicate in three separate areas that FASTer Way is a digital product with a monthly subscription charge at $99, on sale for $79. The 14-day cancellation policy is also on the sales page for clients to review prior to checking out. In order for a payment to be processed, the client has to agree to the Terms and Conditions. 

  
  Attached, I am including screenshots of the three areas on the sales page and the Terms and Conditions. ***************************************************
  **************** signed up for the 6-week program on 7/25 and rolled into the *** subscription on 9/9. She submitted a request to cancel on 8/20, the same day that she automatically enrolled in ***. Because she did not request to cancel within 14 days (she requested in 0 days), per the policy, she was charged $79. Her subscription is set to cancel on October 10th and no further charges are pending on her account. 
  

  
  

  Business Response

  Date: 10/11/2023

  *****, a refund has been processed for $79. Please allow up to 7 business days for this to credit into your account. 

  We wish you all the best on *********************. 

   

  Customer Answer

  Date: 10/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $199 product from Faster Way to Fat Loss on July 28, 2023. I called the very next day and asked to have my product canceled and refund issued. I was told by the employee that I was in their 36 hour refund window. She said my refund would be issued immediately and show within a week. It is not September, I have not gotten my refund. I was charged $79 for a continuation product. I have tried contacting the company by e-mail and phone this week. They did not respond via email or answer their phone during their posted business hours.Thank you for your help.

  Business Response

  Date: 09/20/2023

  Dear **************, 

  Our sincerest apology for this delay, your request for a refund was within the 48 hour timeframe and unfortunately, our system inadvertently closed the your ticket.

  I just reviewed your account and I do see that a refund request was processed for $278 on September 14th. I've included a screenshot for your review. 

  We hope this matter is now resolved. 

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10 I paid this company $199.00 for a 6 week trial. I participated as best I could but in general I did not feel that this program worked for me and my schedule. I followed along but I didn't want to continue. I did not agree to a continuing subscription, my understanding was at the start that I was only signing up for a 6 week program. There was also mention of free trial and VIP membership. I did not know that I opted in for a membership and that I couldn't cancel after 2 weeks PRIOR to being charged. This is very scammy business practice.I contacted the program making sure I wouldn't be charged after getting multiple emails saying "Welcome to VIP" and "we cant wait for you to start VIP." I also could not easily login to see how to cancel this program.I then was charged 79.00.I requested a refund the same day as being charged and have not used this product at all. I was denied. I keep being told that I needed to cancel 2 weeks before.I want others to know so they don't also get scammed.

  Business Response

  Date: 09/29/2023

  At the time of enrollment, on the registration page, we clearly communicate in three separate areas that FASTer Way is a digital product with a monthly subscription charge at $99, on sale for $79. The 14-day cancellation policy is also on the sales page for clients to review prior to checking out. In order for a payment to be processed, the client has to agree to the Terms and Conditions. 

  
  Attached, I am including screenshots of the three areas on the sales page and the Terms and Conditions. ***************************************************

  
  **************** signed up for the 6-week program on 7/10 and rolled into the *** subscription on 8/20. She submitted a request to cancel on 8/20, the same day that she automatically enrolled in ***. Because she did not request to cancel within 14 days (she requested in 0 days), per the policy, she was charged $79. 
  

  
  

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************** I no longer want. When I signed up for the program, having coaches and the founder preach about their god was not part of the program. I have no interest in hearing about religion when I exercise and have no interest in listening to the coaches talk about it when I seek motivation from them on social media. I paid for an exercise service. I will not pay to hear about their god.

  Business Response

  Date: 07/14/2023

  Dear Ms. ******,

  Your request to stop payment from processing on 7/11 was denied because it was two days before your scheduled bill date of 7/13. We do ask for 14-days in advance of your next billing date to allow for our billing department to stop your payment, as such the payment did process on 7/13. 

  I can confirm that your VIP membership is set to cancel on 8/13, and a refund of $79 will credit back into your account within 7 business day. 

   

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined a FASTER WAY TO FAT loss challenge with a coach I have followed on ************ for 4 years on May 31, 2023. It was a very impersonal program, all post seemed to be canned and copy-pasted into the *************** and there was minimal interaction from the coach. I realized after a few weeks that after the trial I did not want to stay on as a VIP member. I notified my coach via Text on July 6, and she did not respond. I then recieved an email that my credit card was charged $79 for their "VIP membership" I immediately reached out and they denied my request to cancel the charges. They make it difficult to cancel - it is not something accessible through the app, you have to contact them via email and they send you a form. AND they expect you to request cancellation 14 days prior to the billing date - how can you request cancellation for something while you are still doing the 6 week challenge trial to see if it is something that works for you? Their business practices are predatory and their structure is very MLM. Initially I was okay with the experience but after this debacle I am very dissapointed and do not recommend them. They prey on women and try to lock them into something and make it difficult to get out.

  Business Response

  Date: 07/24/2023

  Hello *****,

  
  Weve reviewed your request for a refund for the $79 VIP membership charge, and see that youve disputed the charge with your credit card company,  the $79 was refunded back to you. No further action is needed from FASTer Way. 

  
  Wishing you all the best. 
  

  
  

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a continuous client of Faster Way to Fat Loss since December of 2018. On Feb 14, 2023, I requested that my membership be cancelled (I have met and sustained my health and fitness goals) and followed the proper protocols as outlined on their website. That same day I received an email notice from ***** that stated your request has been completed and no further action is required. I assumed from that statement that my membership was indeed canceled and I would no longer be billed. My husband just asked if I was still using the ***** subscription and I told him no it was canceled back in February. Apparently I have continued to be billed monthly. Last week I forwarded this request again and have heard no response. I have been a loyal customer for over 4 1/2 years, referring many friends and family, it is unfortunate that they took advantage of my membership in this way.

  Business Response

  Date: 07/05/2023

  Our deepest apologies for not responding to this email in a timely fashion. A refund has been processed for you in the amount of $316. Please allow up to 7 business days for this to credit into your account.

  
  While this experience was not ideal, please know this is not our standard of care. We are committed to serving you with excellence and hope that you'll consider joining us again in the near future.

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20203270
  
  I am rejecting this response because I also need to return and receive reimbursement for the protein powder and supplement I purchased for the program totaling $89.99.   I have not opened these items. My doctor advised me not to take these supplements
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/28/2023

  Thank you for your patience as we looked further into this matter. A refund for the 6-week round has been processed. Please allow up to 7 days for this to credit back to your account. 

  Business Response

  Date: 06/29/2023

  We'd be happy to refund Ms. ******* I'm providing our return instructions below, and to her email on file. 
   
  Instructions to return:
  Place the products inside a shipping package and mail it the following address:
  Attn: Returns Department
  *********************************
  ********* ** 75069

  Write RMA #******** clearly and visibly on the outside of your returned package. Returns that do not have a REF written on the outside of the package will not be opened and will be returned to sender. 

  Purchases that meet the above return policy guidelines will be refunded back to the original method of payment.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************as clear on my intentions and was told I was good to go.

  Business Response

  Date: 06/28/2023

  Thank you for your patience while we looked further into this matter. A refund has been processed for you 6-week client round, and the one month of VIP. Please allow up to 7 business days for this to credit back into your account.