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Business Profile

Personal Trainer

Faster Way To Fat Loss, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Trainer.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is charging for a service that I do not want and is claiming I have to pay for service that I am not accessing. They have a 14 day advance cancellation language imbedded somewhere in their documentation and it is impossible to find how to cancel a subscription on their website or app (likely by design). Its a scam to bilk people out of money.

    Business Response

    Date: 12/21/2022

    At the time of enrollment, on the registration page, we clearly communicate in three separate areas that FASTer Way is a digital product with a monthly subscription charge at $99. The 14-day cancellation policy is also on the sales page for clients to review prior to checking out. In order for a payment to be processed, the client has to agree to the Terms and Conditions. 


    Attached, I am including screenshots of the three areas on the sales page and the Terms and Conditions. Two of the areas have to be manually checked to proceed with the enrollment.


    The client rolled into the *** subscription on 12/18 and on 12/18 she requested to cancel. Because she did not request to cancel within 14 days (she requested in 0 days), per the policy, she was charged $99. 


    She maintains access to her *** subscription for an additional 30-days and will be canceled on 1/18. 


    The client did not meet the requirements of the cancellation policy, therefore a refund is not applicable. 


  • Initial Complaint

    Date:11/10/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company makes it nearly impossible to cancel your subscription and auto-enrolls you into the *** program without consent. They then charge you $99 a month and will not refund your money. I reached out on the app, via text, email, and on the website and was finally given the option to cancel after numerous attempts. They still will not refund my money.

    Business Response

    Date: 11/17/2022

    At the time of enrollment, on the registration page, we clearly communicate in three separate areas that FASTer Way is a digital product with a monthly subscription charge at $99. The 14-day cancellation policy is also on the sales page for clients to review prior to checking out. In order for a payment to be processed, the client has to agree to the Terms and Conditions. 


    Attached, I am including screenshots of the three areas on the sales page and the Terms and Conditions. Two of the areas have to be manually checked to proceed with the enrollment.


    The client rolled into the *** subscription on 11/2 and on 11/7 she requested to cancel. Because she did not request to cancel within 14 days (she requested in 5 days), per the policy, she was charged $99. 


    She maintains access to her *** subscription for an additional 30-days and will be canceled on 12/2. 


    Although the client did not meet the requirements of the policy, a refund has been issued. 


    Customer Answer

    Date: 11/21/2022

     
    Complaint: 18380270

    I am rejecting this response because: they have not issued the promised refund.

    Sincerely,

    ***********************

    Business Response

    Date: 11/23/2022

    I can confirm that a refund was processed for ***********************. We advised that it can take up to 7 business day for the refund to credit back into her account. Her request was processed on 11/17. 

    Customer Answer

    Date: 11/28/2022

     
    Better Business Bureau:

    After first not accepting the business response, they issued the refund.  Thank you. 

    Sincerely,

    ***********************

Faster Way To Fat Loss, LLC is NOT a BBB Accredited Business.

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