Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish I knew these facts before signing up. This company makes it very very hard to cancel. They have TWO websites they tell you to sign up online using the app. BUT........ there is another site their main site same name, same address BUT without app. in front. This is how they make it nearly impossible to figure out how to cancel especially on a weekend when there is no help. Also when you message them and tell them they say they will get back to you in 2-3 business days. I had to send 3 emails each email reply was not saying I was 100% canceled and I finally had to CALL to confirm I was canceled. Well, by then it is too late and they will charge you for the next month. Just be warned if you do not like the program you have 7 days to cancel for the 21 day program but the VIP you have to cancel 14 days before the next billing cycle. What kind of policy is that? When a company has this loop hole it is just a money grab and you are stuck. *Take the time and real all of the negative ****** reviews. This company lost me when they suggest a 24 hour fast!!! From the company: (?? Try your first 24-hour fastdont stress, its easier than it sounds,) anyone can loose weight for FREE not eating for 24 hours!!! Not safe, not healthy not worth the money. ******! The coaches even admit to having eating issues????? For the same price: Treat yourself to a massage, manicure, pedicure instead of handing this company money, you will feel better about yourself and go out for a walk.

  Customer Answer

  Date: 10/30/2025

  This company makes it very very hard to cancel. They have TWO websites they tell you to sign up online using the one site has app. in front of the address BUT........ there is another site their main site same name, same address BUT without app. in front. This is how they make it nearly impossible to figure out how to cancel especially on a weekend when there is no help. Also when you message them and tell them they say they will get back to you in 2-3 business days. I had to send 3 emails each email reply was not saying I was 100% canceled and I finally had to CALL to confirm I was canceled.  Even the woman the phone would not walk me through how to ge to the hidden way to cancel.  It is a few pages in.  I insisted that I did not trust her and asked 3x for her to show me how to get to the screen.  This is not easy to find and I can see why there are so many people complaining.  I am trying to help others by making it know what they are doing.  There should be an easier way to cancel.  Not got to the "right" website click manage subscription choose not VIP scroll down click to cancel go to another page fill out a form and they they send a message saying you will hear back form us in 2-3 business days that would give them time to say you didn't cancel in time. Such a scam. It is not about the money for me.  I don't need the 99 but there are people out there 99 makes a HUGE difference to them.   Also a major thing they should tell you upfront they want you to do 24 hours fasts!!!  I thought it was like a ***** hour fast over night.  Never does it explain anywhere test it is 24 hours.  Also the program is very complicated to follow.  I am dyslexic and I could not comprehend everything they were telling you to do.  They made it sound like it was a simple easy to follow plan.  There needs to be more transparency.  When a company has this loop hole it is just a money grab and you are stuck. *Take the time and real all of the negative ****** reviews. This company lost me when they suggest a 24 hour fast!!! From the company: (?? Try your first 24-hour fastdont stress, its easier than it sounds,) anyone can loose weight for FREE not eating for 24 hours!!! Not safe, not healthy. The coaches even admit to having eating issues????? Come on?  Please fee free to ask me any question I really want to help future people know what they are in for and how to cancel. 

  Business Response

  Date: 11/03/2025

  Dear *****, 

  
  Thank you for taking the time to share your feedback. We take all client concerns seriously and appreciate the opportunity to provide clarification regarding your experience.

  
  After a thorough review of your account and all associated communications (including call recordings and emails), we have confirmed the following:

  
  Cancellation Process:
  FASTer Way has only one website where clients can manage or cancel their memberships **************************. The cancellation option can be found by scrolling to the bottom of the homepage and selecting Manage My Membership.
  In this case, you attempted to cancel through our app; however, since your purchase was made directly through our website, cancellation needed to be completed through the same site.
  
  
  Communication Timeline:
  You first emailed us on Saturday, October 25, at 7:37 AM. Our team responded on Sunday, October 26, at 11:56 AM, which was well within our standard response time of 48 business hours. Each subsequent message you sent was also handled within this timeframe.
  You then called on October 27 at 9:56 AM and spoke with one of our representatives, who confirmed your cancellation and ensured no further charges would be processed.
  
  
  Program Approach:
  The FASTer Way program incorporates intermittent fasting as a core wellness strategy as reflected in our program name. This information is clearly communicated on our Join Now page. While we educate clients on various fasting protocols, including 24-hour fasts, participation is not mandatory. We encourage every client to proceed at a pace that feels safe and sustainable for their individual needs. Our coaches are trained to offer modifications and support to ensure all participants can experience success, regardless of their starting point.
  
  
  Program Simplicity and Support:
  We strive to make the program accessible and easy to follow for all clients, and we understand that learning new habits can take time and practice. Our philosophy Progress, Not Perfection emphasizes growth and consistency over rigidity.
  
  
  A refund of $105.55 has been processed to your account as of 11/3/25.
  We sincerely appreciate your feedback, as it helps us continue to improve our client experience. We wish you the very best on your ongoing wellness journey.

  Warm regards,
  The FASTer Way to Fat Loss Corporate Team
  

  
  

  Customer Answer

  Date: 11/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, The emails were not clear and the person on the phone told me there are two different sites one has app infront and you use that site for the program the other is the main site.  I am not stupid.  She also gave me a hard time to walk me through the steps and it is not just click manage my membership.  you click that at the bottom go to the next page figure out which to chose so I picked not VIP and then there is a form then you scroll to the bottom then you click that button which takes you to a 3rd page then you can fill out the survey and ask to cancel. So it is not as simple as you state.  I can make a video and post that to explain in detail about the 2 sites and how to cancel.  that is if you think I am wrong. I was given a refund which was nice but I still stand by the program is still misleading in a few ways. 

  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 16, 2024, I purchased the 6 week Faster Way to Fat Loss course for a promo price of $199 that started on January 6th, 2025. Throughout the course, I discovered I was pregnant and told my coach. She did not respond to my messages and questions until I filled out a survey that showed I was not pleased with the service of my coach. She responded within 5 minutes of me completing it. Due to pregnancy nausea and having 3 other children at home, I stopped doing the program because I just couldn't keep up. I cancelled my VIP subscription a few days before the 6 weeks were up. I saw that it said you need to cancel 14 days before your next billing date. I didn't know when that would be. Since the subscription hadn't started yet, I didn't know what the "first billing date" was going to be. I tried to find what my next billing date was on my client portal and I couldn't. On February 16, I got charged the $79.99. Even though I had cancelled my VIP subscription a few days before. I requested a refund and they informed me that they would not grant me one because I didn't make the 14 day cut off. I would have had to decide halfway through the 6 week program if I didn't like it and wanted to cancel. How did I know that if I cancelled then that I would not have lost access to the 6 week course I purchased?There have been multiple other companies that I have worked with over the years that bend over backwards to please their customers when there is a miscommunication about a subscription, but this feels very deceitful. I would love to get a refund as I have not and will not use my VIP subscription. More importantly though, I would love for this company to change. I believe it could be a great company. If they just changed this 14 day policy that purposefully tricks their customers, there would be so many more positive reviews!

  Business Response

  Date: 02/27/2025

  Dear *****, 

  Thank you for bringing your concerns to our attention. We appreciate the opportunity to address them and clarify our policies.

  At the time of enrollment, the registration page clearly communicates in three separate areas that FASTer Way is a digital product with a monthly subscription charge of $99, on sale for $79 per month. Additionally, our 14-day cancellation policy is stated on the sales page for clients to review prior to checking out.

  To complete registration and process payment, clients must agree to the Terms and Conditions, which also outline the monthly membership enrollment at $79 per month. This ensures transparency in the subscription process and allows clients to make informed decisions regarding their membership.

  That said, we understand that misunderstandings can happen, and as a one-time exception, we have issued a refund of $79. Please allow up to 7 business days for the funds to be credited back to your account.

  For your reference, we have also attached screenshots of the three areas on the sales page where this information is displayed, as well as the Terms and Conditions agreed to at checkout.

  We appreciate your feedback and truly believe in providing a positive experience for all our clients. While our policies are in place to ensure fairness and consistency, we are always open to improving the client experience and value your input.

  If you have any further questions, please let us know. We appreciate the opportunity to support you!

  Best Regards, 

  The FASTer Way Team

  Customer Answer

  Date: 03/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 10, 2025, I signed up for the Faster Way 6 week program after learning about it from a social media influencer. After the first week, I found the program to be much more challenging than marketed and learning after the fact that the influencer had lost a lot of weight well before the program. What was expected to be personalized coaching support and accountability was generic and responses were very very short. This program is not designed for those needing additional support and guidance. It is a program for the masses that is not for someone who is just starting their fat loss journey. After the second week, I was unable to continue with the program due to sickness and did not even have the energy to do much. With the high cost of the program, it was a very disappointing outcome and then today I was charged another $79 for the VIP membership service. I missed the 14 day cancellation date and feel that this company is very crafty in the way they charge clients. I would like to a full refund for both charges, given that I have not used their services and feel that I was charged a large amount of money for promises of weight loss that have amounted to nothing.

  Business Response

  Date: 02/27/2025

  Dear *****,

  Thank you for bringing your concerns to our attention. We appreciate the opportunity to address them and provide clarity on our program.

  As requested, we will issue a full refund for both charges. Please allow up to 7 business days for the funds to be credited back to your account.

  We also want to clarify that FASTer Way does not make promises of weight loss. In fact, our satisfaction guarantee includes the following details:
  "Six weeks is a great start to the FASTer Way Program, but improving your health and wellness can take time. As we encourage our clients to commit to a healthy lifestyle through the FASTer Way, remember to have patience and commitment. You will not see results overnight. Evaluate your overall well-being along with your physical changes. Have you noticed changes in your sleep quality, energy levels, mood, or mindset?"

  Our goal is to support clients in developing sustainable, long-term health habits, and we recognize that every individuals journey will look different. We appreciate your feedback and wish you the best in your health and wellness journey. Please let us know if you have any further questions. 

  Best regards, 

  The FASTer Way Family

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested cancellation of subscription service three times in writing and continued to billed. I was asked to fill out forms multiple times and subscription service continued for additional months. The business is preying in those desperate to find a weight loss solution and locking them into a service by making it beyond difficult to cancel. I am only requesting the business refund me for the three months billed after cancellation.

  Business Response

  Date: 02/24/2025

  Hello ********, 

  Thank you for reaching out and sharing your concerns. We truly value all feedback and take these matters seriously.

  
  After carefully reviewing your account, we found that we received one cancellation request from you on January 21. In response, we promptly emailed you a link to the required cancellation form, which is necessary to complete the cancellation process. Our records show that the form was submitted on February 14, which unfortunately caused another billing cycle on February 21, as per our 14-day cancellation policy.

  
  That said, we understand that these situations can be frustrating, and as a gesture of goodwill, we will honor your original request from January 21 by issuing a refund for one month. While we are unable to process the full three-month refund requested in your BBB complaint, we hope this resolution demonstrates our commitment to working with our clients fairly.

  
  Thank you again for your feedback. Please dont hesitate to reach out if you have any further questionswere happy to help!

  Warm Regards, 

  The FASTer Way Team

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a membership for 6 weeks for me and two family members and we were guaranteed results from the 6 weeks program. We did not have any results that were substantial and we stopped at week 3. I cancelled the on going VIP membership and was never told about the 14 days prior. The membership was for me and two other people and none of us knew about the 14 days!! I am now being told that was not enough time and no refund will be issued. I will continue to seek a refund.

  Business Response

  Date: 02/27/2025

  Dear *****, 

  Thank you for bringing your concerns to our attention. We take all feedback seriously and appreciate the opportunity to address this matter.

  At the time of enrollment, the registration page clearly communicates in three separate areas that FASTer Way is a digital product with a monthly subscription charge of $99, on sale for $79 per month. Additionally, our 14-day cancellation policy is stated on the sales page for clients to review prior to checking out.

  To complete registration and process payment, clients must agree to the Terms and Conditions, which also outline the monthly membership enrollment at $79 per month. This ensures transparency in the subscription process.

  That said, we understand that misunderstandings can happen, and as a one-time exception, we have issued a refund of $79 for yourself and your family members. Please allow up to 7 business days for the funds to be credited back to your account.

  We have also attached screenshots of the three areas on the sales page as well as the Terms and Conditions for your reference.

  We appreciate your time and hope this resolution meets your expectations. Please let us know if you have any further questions.

  Wishing you all the best! 

  The FASTer Way Team

• Initial Complaint

  Date:11/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 1, 2024, I told my coach I was thinking about cancelling my membership and asked if there are any pay ahead options at a more discounted rate. I was told there are not. On 11/10, I told my coach I was going to be cancelling due to the high monthly cost. I was never told about the 14 day cancellation policy. I went online 11/10 and canceled my subscription. On 11/11, I received a text from corporate indicating I was required to request 14 days in advance. I asked for the date and a copy of a signed contract but Im being told this doesnt exist. Upon investigation on the website it also appears there were 6 month and 12 month subscriptions that could be purchased in advance at a discounted rate. Ah this time, Im simply requesting not to be charged moving forward. Corporate told me I will be charged 11/21/24. I feel very misled.

  Business Response

  Date: 11/29/2024

  Dear ********, 

   

  Thank you for reaching out and for sharing your concerns. I want to take a moment to acknowledge your frustration and let you know that we hear you.

  
  I truly understand how upsetting it must feel to navigate this situation, and I apologize if there was any miscommunication about our policies or available options. Transparency is very important to us, and Im sorry if we fell short in ensuring you had all the information you needed.

  
  After reviewing your account, Im happy to let you know that we have honored your request, and your subscription has been canceled. You will not be billed moving forward.

  Thank you, 

  The FASTer Way Team

   

• Initial Complaint

  Date:11/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a membership for 6 weeks, and we were guaranteed results from the 6 weeks program. I did not have any results that were substantial. I cancelled the on going VIP membership and approximately two weeks prior to the charge date. I am now being told that was not enough time and no refund will be issued. I do not use this and would never recommend this company or program for anyone to use.

  Business Response

  Date: 11/06/2024

  Dear *******, 

  At the time of enrollment, on the registration page, we clearly communicate in three separate areas that FASTer Way is a digital product with a monthly subscription charge of $99, on sale for $79. The 14-day cancellation policy is also on the sales page for clients to review prior to checking out. In order for a payment to be processed, the client has to agree to the Terms and Conditions as well as the enrollment in the monthly membership at $79 per month. 

  Attached, I am including screenshots of the three areas on the sales page and the Terms and Conditions.
  
  A one time exception has been made and a refund of $79 has been issued. Please allow up to 7 business days for this to credit back into your account. 

  Wishing you the best, 

  The FASTer Way Team

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the program to start October 14, 2024. You only learn after you sign up and pay, that the coaching is entirely through a social media platform. That was not ideal but the coach says all individual questions and coaching and engagement will be handled one on one there. While not what I was expecting, I was willing to give it a try. However, I was did not have permissions to engage with the coach on this platform. I could not ask questions or post assignments there. I messaged her via text and email and direct DM with no responses. I finally messaged her directly through a different social media platform and she finally responded that other women were having the same problem in other groups as well and they didnt have a fix and acknowledged the frustration. She told me to engage with her via text which I did and no responses except canned messages that said keep up the work and remember to post your questions and engage in the ******** to which I would ***ly, Im not able to engage there. That lead me to believe that the coach was not actually sending - this was a mass distribution text message. Very frustrating since my questions and concerns dealt with the amount of food she had me eating and how sick I felt. Finally I requested a refund sending screen shots of the messages sent with no response only to get an email back from the customer service directing me to the money back guarantee policy that required me to complete the program and prove that I have engage in the group platforms. So I cant get a refund unless I complete the program and prove I engaged and completed the assignments but yet the basis of my request is that I cannot complete them nor engage and you have all the screenshots and proof?Ironically the day I completed the forms and spoke with a *** I received a text from the coach who all the sudden wanted to understand my issues and review my foods only to try and sell me on buying the Faster Way protein. Still no response.

  Business Response

  Date: 11/04/2024

  Dear VaLuana, 

  Thank you for reaching out to us with your concerns regarding your experience with Faster Way to Fat Loss. We apologize for any inconvenience or frustration you have experienced.

  In response to your complaint, we have processed a full refund of $249 for the initial six-week program fee. This refund was processed on November 1. 
  
  Please know that we value your feedback and take all customer concerns seriously. If you have any further questions or concerns, please feel free to reach out to us directly.
  
  Once again, we apologize for any inconvenience this may have caused you and appreciate your understanding.

  Wishing you the best, 

  The FASTer Way Team

• Initial Complaint

  Date:10/28/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently paid for and completed a 6 week round with Faster Way. During the 6th week (last week) I experienced a health crisis. I am now facing surgery, am on a strict diet, and I am unable to workout. Due to this, I am unable to continue using the ** program. I emailed letting customer service know that I would not be continuing past the 6 week round and to not enroll me as a VIP client. 4 days later I was charged for the VIP membership. I emailed immediately and let them know once again that I could not be a client. They told me they would cancel my membership, but Im unable to receive a refund for the month of VIP membership I was just charged. I explained that I did cancel before, that I am unable to continue due to health reasons, and they are still refusing to refund me.

  Business Response

  Date: 11/04/2024

  Dear *******, 

  Thank you for reaching out. I understand that unexpected charges can be frustrating, and I want to clarify some details regarding the enrollment process.  
  
  On the registration page, we communicate in three separate areas that FASTer Way is a digital product with a monthly subscription charge of $99, currently on sale for $79. The 14-day cancellation policy is also displayed on the sales page for review before checking out. Additionally, clients must agree to the Terms and Conditions to complete their purchase.  
  
  Ive attached screenshots of the relevant sections on the sales page and the Terms and Conditions to provide further clarity.  
  
  As a one-time courtesy, a refund of $79 has been issued for you. Please allow up to 7 business days for the credit to reflect in your account.  
  
  Wishing you all the best, 
  The FASTer Way Team

  Customer Answer

  Date: 11/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined the 7/22 FasterWay to Weight loss program. After participating halfway, I realized this isn't a fit for me as I needed something more for an athlete rather than beginners. The coach barely checks in. It's very cookie cutter and I am not happy. Most importantly, this program isn't conducive to someone who is high risk in getting diabetes. The website boasts its 100% money back guaranteed if not satisfied with the service. I attempted to get my money back through email and through the phone, and they rejected my request. I see all these reviews online and it is clear they have bad business practice and they are a SCAM!

  Business Response

  Date: 09/04/2024

  Dear ***,
  
  Thank you for reaching out to us with your concerns regarding your experience with Faster Way to Fat Loss. We apologize for any inconvenience or frustration you have experienced.
  
  We understand your disappointment with the availability of your coach and the discrepancy between our your expectation and your actual experience. It is never our intention to mislead our clients, and we sincerely apologize for any confusion or disappointment caused by this discrepancy.
  
  In response to your complaint, we have processed a full refund of $249 for the initial six-week program fee. This refund was processed on August 23. 
  
  Please know that we value your feedback and take all customer concerns seriously. If you have any further questions or concerns, please feel free to reach out to us directly.
  
  Once again, we apologize for any inconvenience this may have caused you and appreciate your understanding.
  
  Best regards,
  The FASTer Way Team 

  Customer Answer

  Date: 09/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************