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Business Profile

Personal Trainer

Faster Way To Fat Loss, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Trainer.

Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Sincerely,

    ***** *****uested a refund and they informed me that they would not grant me one because I didn't make the 14 day cut off. I would have had to decide halfway through the 6 week program if I didn't like it and wanted to cancel. How did I know that if I cancelled then that I would not have lost access to the 6 week course I purchased?There have been multiple other companies that I have worked with over the years that bend over backwards to please their customers when there is a miscommunication about a subscription, but this feels very deceitful. I would love to get a refund as I have not and will not use my VIP subscription. More importantly though, I would love for this company to change. I believe it could be a great company. If they just changed this 14 day policy that purposefully tricks their customers, there would be so many more positive reviews!

    Business Response

    Date: 02/27/2025

    Dear *****, 

    Thank you for bringing your concerns to our attention. We appreciate the opportunity to address them and clarify our policies.

    At the time of enrollment, the registration page clearly communicates in three separate areas that FASTer Way is a digital product with a monthly subscription charge of $99, on sale for $79 per month. Additionally, our 14-day cancellation policy is stated on the sales page for clients to review prior to checking out.

    To complete registration and process payment, clients must agree to the Terms and Conditions, which also outline the monthly membership enrollment at $79 per month. This ensures transparency in the subscription process and allows clients to make informed decisions regarding their membership.

    That said, we understand that misunderstandings can happen, and as a one-time exception, we have issued a refund of $79. Please allow up to 7 business days for the funds to be credited back to your account.

    For your reference, we have also attached screenshots of the three areas on the sales page where this information is displayed, as well as the Terms and Conditions agreed to at checkout.

    We appreciate your feedback and truly believe in providing a positive experience for all our clients. While our policies are in place to ensure fairness and consistency, we are always open to improving the client experience and value your input.

    If you have any further questions, please let us know. We appreciate the opportunity to support you!

    Best Regards, 

    The FASTer Way Team

  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 10, 2025, I signed up for the Faster Way 6 week program after learning about it from a social media influencer. After the first week, I found the program to be much more challenging than marketed and learning after the fact that the influencer had lost a lot of weight well before the program. What was expected to be personalized coaching support and accountability was generic and responses were very very short. This program is not designed for those needing additional support and guidance. It is a program for the masses that is not for someone who is just starting their fat loss journey. After the second week, I was unable to continue with the program due to sickness and did not even have the energy to do much. With the high cost of the program, it was a very disappointing outcome and then today I was charged another $79 for the VIP membership service. I missed the 14 day cancellation date and feel that this company is very crafty in the way they charge clients. I would like to a full refund for both charges, given that I have not used their services and feel that I was charged a large amount of money for promises of weight loss that have amounted to nothing.

    Business Response

    Date: 02/27/2025

    Dear *****,

    Thank you for bringing your concerns to our attention. We appreciate the opportunity to address them and provide clarity on our program.

    As requested, we will issue a full refund for both charges. Please allow up to 7 business days for the funds to be credited back to your account.

    We also want to clarify that FASTer Way does not make promises of weight loss. In fact, our satisfaction guarantee includes the following details:
    "Six weeks is a great start to the FASTer Way Program, but improving your health and wellness can take time. As we encourage our clients to commit to a healthy lifestyle through the FASTer Way, remember to have patience and commitment. You will not see results overnight. Evaluate your overall well-being along with your physical changes. Have you noticed changes in your sleep quality, energy levels, mood, or mindset?"

    Our goal is to support clients in developing sustainable, long-term health habits, and we recognize that every individuals journey will look different. We appreciate your feedback and wish you the best in your health and wellness journey. Please let us know if you have any further questions. 

    Best regards, 

    The FASTer Way Family

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested cancellation of subscription service three times in writing and continued to billed. I was asked to fill out forms multiple times and subscription service continued for additional months. The business is preying in those desperate to find a weight loss solution and locking them into a service by making it beyond difficult to cancel. I am only requesting the business refund me for the three months billed after cancellation.

    Business Response

    Date: 02/24/2025

    Hello ********, 

    Thank you for reaching out and sharing your concerns. We truly value all feedback and take these matters seriously.


    After carefully reviewing your account, we found that we received one cancellation request from you on January 21. In response, we promptly emailed you a link to the required cancellation form, which is necessary to complete the cancellation process. Our records show that the form was submitted on February 14, which unfortunately caused another billing cycle on February 21, as per our 14-day cancellation policy.


    That said, we understand that these situations can be frustrating, and as a gesture of goodwill, we will honor your original request from January 21 by issuing a refund for one month. While we are unable to process the full three-month refund requested in your BBB complaint, we hope this resolution demonstrates our commitment to working with our clients fairly.


    Thank you again for your feedback. Please dont hesitate to reach out if you have any further questionswere happy to help!

    Warm Regards, 

    The FASTer Way Team

  • Initial Complaint

    Date:02/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a membership for 6 weeks for me and two family members and we were guaranteed results from the 6 weeks program. We did not have any results that were substantial and we stopped at week 3. I cancelled the on going VIP membership and was never told about the 14 days prior. The membership was for me and two other people and none of us knew about the 14 days!! I am now being told that was not enough time and no refund will be issued. I will continue to seek a refund.

    Business Response

    Date: 02/27/2025

    Dear *****, 

    Thank you for bringing your concerns to our attention. We take all feedback seriously and appreciate the opportunity to address this matter.

    At the time of enrollment, the registration page clearly communicates in three separate areas that FASTer Way is a digital product with a monthly subscription charge of $99, on sale for $79 per month. Additionally, our 14-day cancellation policy is stated on the sales page for clients to review prior to checking out.

    To complete registration and process payment, clients must agree to the Terms and Conditions, which also outline the monthly membership enrollment at $79 per month. This ensures transparency in the subscription process.

    That said, we understand that misunderstandings can happen, and as a one-time exception, we have issued a refund of $79 for yourself and your family members. Please allow up to 7 business days for the funds to be credited back to your account.

    We have also attached screenshots of the three areas on the sales page as well as the Terms and Conditions for your reference.

    We appreciate your time and hope this resolution meets your expectations. Please let us know if you have any further questions.

    Wishing you all the best! 

    The FASTer Way Team

  • Initial Complaint

    Date:11/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 1, 2024, I told my coach I was thinking about cancelling my membership and asked if there are any pay ahead options at a more discounted rate. I was told there are not. On 11/10, I told my coach I was going to be cancelling due to the high monthly cost. I was never told about the 14 day cancellation policy. I went online 11/10 and canceled my subscription. On 11/11, I received a text from corporate indicating I was required to request 14 days in advance. I asked for the date and a copy of a signed contract but Im being told this doesnt exist. Upon investigation on the website it also appears there were 6 month and 12 month subscriptions that could be purchased in advance at a discounted rate. Ah this time, Im simply requesting not to be charged moving forward. Corporate told me I will be charged 11/21/24. I feel very misled.

    Business Response

    Date: 11/29/2024

    Dear ********, 

     

    Thank you for reaching out and for sharing your concerns. I want to take a moment to acknowledge your frustration and let you know that we hear you.


    I truly understand how upsetting it must feel to navigate this situation, and I apologize if there was any miscommunication about our policies or available options. Transparency is very important to us, and Im sorry if we fell short in ensuring you had all the information you needed.


    After reviewing your account, Im happy to let you know that we have honored your request, and your subscription has been canceled. You will not be billed moving forward.

    Thank you, 

    The FASTer Way Team

     

  • Initial Complaint

    Date:11/05/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a membership for 6 weeks, and we were guaranteed results from the 6 weeks program. I did not have any results that were substantial. I cancelled the on going VIP membership and approximately two weeks prior to the charge date. I am now being told that was not enough time and no refund will be issued. I do not use this and would never recommend this company or program for anyone to use.

    Business Response

    Date: 11/06/2024

    Dear *******, 

    At the time of enrollment, on the registration page, we clearly communicate in three separate areas that FASTer Way is a digital product with a monthly subscription charge of $99, on sale for $79. The 14-day cancellation policy is also on the sales page for clients to review prior to checking out. In order for a payment to be processed, the client has to agree to the Terms and Conditions as well as the enrollment in the monthly membership at $79 per month. 

    Attached, I am including screenshots of the three areas on the sales page and the Terms and Conditions.

    A one time exception has been made and a refund of $79 has been issued. Please allow up to 7 business days for this to credit back into your account. 

    Wishing you the best, 

    The FASTer Way Team

  • Initial Complaint

    Date:11/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the program to start October 14, 2024. You only learn after you sign up and pay, that the coaching is entirely through a social media platform. That was not ideal but the coach says all individual questions and coaching and engagement will be handled one on one there. While not what I was expecting, I was willing to give it a try. However, I was did not have permissions to engage with the coach on this platform. I could not ask questions or post assignments there. I messaged her via text and email and direct DM with no responses. I finally messaged her directly through a different social media platform and she finally responded that other women were having the same problem in other groups as well and they didnt have a fix and acknowledged the frustration. She told me to engage with her via text which I did and no responses except canned messages that said keep up the work and remember to post your questions and engage in the ******** to which I would ***ly, Im not able to engage there. That lead me to believe that the coach was not actually sending - this was a mass distribution text message. Very frustrating since my questions and concerns dealt with the amount of food she had me eating and how sick I felt. Finally I requested a refund sending screen shots of the messages sent with no response only to get an email back from the customer service directing me to the money back guarantee policy that required me to complete the program and prove that I have engage in the group platforms. So I cant get a refund unless I complete the program and prove I engaged and completed the assignments but yet the basis of my request is that I cannot complete them nor engage and you have all the screenshots and proof?Ironically the day I completed the forms and spoke with a *** I received a text from the coach who all the sudden wanted to understand my issues and review my foods only to try and sell me on buying the Faster Way protein. Still no response.

    Business Response

    Date: 11/04/2024

    Dear VaLuana, 

    Thank you for reaching out to us with your concerns regarding your experience with Faster Way to Fat Loss. We apologize for any inconvenience or frustration you have experienced.

    In response to your complaint, we have processed a full refund of $249 for the initial six-week program fee. This refund was processed on November 1. 

    Please know that we value your feedback and take all customer concerns seriously. If you have any further questions or concerns, please feel free to reach out to us directly.

    Once again, we apologize for any inconvenience this may have caused you and appreciate your understanding.

    Wishing you the best, 

    The FASTer Way Team

  • Initial Complaint

    Date:10/28/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

    Business Response

    Date: 11/04/2024

    Dear *******, 

    Thank you for reaching out. I understand that unexpected charges can be frustrating, and I want to clarify some details regarding the enrollment process.  

    On the registration page, we communicate in three separate areas that FASTer Way is a digital product with a monthly subscription charge of $99, currently on sale for $79. The 14-day cancellation policy is also displayed on the sales page for review before checking out. Additionally, clients must agree to the Terms and Conditions to complete their purchase.  

    Ive attached screenshots of the relevant sections on the sales page and the Terms and Conditions to provide further clarity.  

    As a one-time courtesy, a refund of $79 has been issued for you. Please allow up to 7 business days for the credit to reflect in your account.  

    Wishing you all the best, 
    The FASTer Way Team

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

    Business Response

    Date: 09/04/2024

    Dear ***,

    Thank you for reaching out to us with your concerns regarding your experience with Faster Way to Fat Loss. We apologize for any inconvenience or frustration you have experienced.

    We understand your disappointment with the availability of your coach and the discrepancy between our your expectation and your actual experience. It is never our intention to mislead our clients, and we sincerely apologize for any confusion or disappointment caused by this discrepancy.

    In response to your complaint, we have processed a full refund of $249 for the initial six-week program fee. This refund was processed on August 23. 

    Please know that we value your feedback and take all customer concerns seriously. If you have any further questions or concerns, please feel free to reach out to us directly.

    Once again, we apologize for any inconvenience this may have caused you and appreciate your understanding.

    Best regards,
    The FASTer Way Team 

  • Initial Complaint

    Date:08/06/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered for this companies online "coaching" service. I signed up fully with the understanding that if I was not satisfied they offer a Money Back Guarantee. To qualify for our Satisfaction Money-Back Guarantee, the following conditions must be met (listed on this webpage here - *************************************************************). II met all of the qualifications for the Money Back Guarantee, and I provided evidence (screen shot images) for every item on that list. I filled out 2 online forms and emailed them 4 times to request my money back and they will not provide me a refund. Additionally, they will not provide me reasoning (when directly asked) as to why they will not honor their Refund Policy.

    Business Response

    Date: 08/20/2024

    Dear ********,

    Thank you for reaching out to us with your concerns regarding your experience with Faster Way to Fat Loss. We apologize for any inconvenience or frustration you have experienced.

    We understand your disappointment with your results and the discrepancy between our your expectation and your actual experience. It is never our intention to mislead our clients, and we sincerely apologize for any confusion or disappointment caused by this discrepancy.

    In response to your complaint, we have processed a full refund of $249 for the initial six-week program fee and an additional $79 for the the VIP membership charged on 7/7/24. We take your feedback seriously and will use it to improve our services and ensure that our marketing accurately reflects the services we provide.

    Please know that we value your feedback and take all customer concerns seriously. If you have any further questions or concerns, please feel free to reach out to us directly.

    Once again, we apologize for any inconvenience this may have caused you and appreciate your understanding.

    Best regards,
    The FASTer Way Team 

Faster Way To Fat Loss, LLC is NOT a BBB Accredited Business.

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