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Customer Review Ratings
Average of 266 Customer Reviews
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Review fromLana R
Date: 11/19/2024
1 starI originally signed up to receive One and done and Fat Loss Accelerated, which cost a total of $41 US. I had a gentleman call me about an additional program. I said that I did NOT want to sign up for it, but find that they have been charging me $49 US every month to my **** card ever since. They said that I only have 60 days to ask for a return, so I will not be reimbursed for anything. I spoke with a guy named Will, who had quite the attitude. He said that I could talk to a supervisor, but that they would tell me the same thing. I waited to speak with a supervisor. There wasn't one available so I had to wait for a return call.This is a CROCK! Make sure that you do NOT sign up for ANYTHING from Svelte Media.
Svelte Media, Inc.
Date: 11/25/2024
Hi, ****. Upon checking, we have cancelled your subscription and extended our money back guarantee to 120-days. We refunded 4x$49.Review fromRobo D
Date: 11/15/2024
5 starsGreat, prompt and courteous customer service. Love the company and the products offered.Svelte Media, Inc.
Date: 11/18/2024
Hi, Robo.
Thank you for your wonderful feedback! ?? We're thrilled to hear that you love our company and products and that our customer service team has made a positive impression. Your support means the world to us, and were always here to help if you need anything! ??
Review fromMarissa T
Date: 11/15/2024
5 starsGreat customer service! Very professional and knowledgeable. Takes good care of their customers well. I am very happy of my experience with their support team.Svelte Media, Inc.
Date: 11/18/2024
Hi, *******. Thank you for sharing your experience! ?? We're delighted to hear that our customer service team exceeded your expectations with professionalism and care. Your happiness is our priority, and were here whenever you need us! ??Review fromSandra N
Date: 11/15/2024
5 starsThank you so much, greatly appreciate your help. The Substitute Food List received.Svelte Media, Inc.
Date: 11/18/2024
Hi, ******. You're very welcome! ?? We're glad you received the Substitute Food List. If you have any other questions or need further assistance, feel free to reach out. Enjoy your journey to wellness! ??Review fromBrenda S
Date: 11/13/2024
5 starsI had questions about the program and they responded quickly. Very kind customer service.Svelte Media, Inc.
Date: 11/18/2024
Hi, ******. Thank you so much for your kind words! ?? We're delighted to hear that our customer service team was able to assist you promptly and kindly. We're always here to help and support you on your journey with the program. If you have any more questions or need further assistance, dont hesitate to reach out. ??Review fromCynthia R
Date: 11/08/2024
5 starsI'm super happy with the One and Done program as well as the Meta boost. The food plan is clear and very supportive. The workouts are really suitable for a busy lifestyle. They're short but they rock you just the right way. With consistency I am building muscle and feeling way more fit! There ended up being an unfortunate billing dispute after a few months and the Svelte team was incredible with their support and resolved the issue promptly and fairly. I am a happy customer and can really recommend these programs as I can tell they are truly created with our health and wellness in mind. I feel really cared for.Svelte Media, Inc.
Date: 11/13/2024
Hi *******.
Thank you so much for sharing your positive experience! We're thrilled to hear that the One and Done program and Meta Boost have been a great fit for your lifestyle, helping you feel stronger and more fit. It's wonderful to know that the food plan and workouts are supporting your health journey in a way thats manageable and effective.
Were also glad we could resolve the billing issue promptly and to your satisfaction. Your recommendation and kind words mean a lot to us, and we're so grateful to have you as a part of our community! Keep up the fantastic workyour health and wellness are our top priorities. ????Review fromAmy G
Date: 11/07/2024
1 starDidn't know I signed up for the subscription. Won't refund. I didn't even use the service...did refund 2 of the 8 months. Very disappointed with customer service on the phone. She continued to interrupt me. Be very careful when you go on Svelte Media website.Review fromLinda R
Date: 11/05/2024
5 starsProgram is awesome and **************** wash great!! I joined awhile ago and never really followed through so I was having a hard time signing back in. ** was able to get me back in and I am so happy!!Svelte Media, Inc.
Date: 11/07/2024
Hello, *****. Thank you so much for your kind words! ?? We're thrilled that you're enjoying the program and that our **************** team could help you get back on track. Consistency is key, and were here to support you every step of the way. Welcome back, and were excited to be part of your journey! ????Review fromLinda M
Date: 11/04/2024
5 starsDid my first beginners workout today and I loved it. So excited for this One and Done program. Will follow on the calendar and love that I could call and get help right away from customer support. He was very knowledgeable and directed me well.Svelte Media, Inc.
Date: 11/06/2024
Hi, *****. Congratulations on completing your first workout with the One and Done program! ?? Were so happy to hear you enjoyed it and are feeling excited to follow along. Its fantastic that our support team was able to assist you quickly and guide youour goal is to make sure you have everything you need to reach your fitness goals. Keep up the amazing work, and were here for you every step of the way! ????Review fromNoreen B
Date: 10/31/2024
2 starsNumerous times have asked for a refund. I finally figured out how to cancel my subscription for which I did not sign up for. I signed up for a one time payment but no where did it say that it was a monthly subscription. I would never trust this company againSvelte Media, Inc.
Date: 11/04/2024
Hello there,
I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
Our 60-Day Guarantee: Your Peace of Mind
We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
How to Reach Us:
Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
I have cancelled your subscription and refunded $49.
Thank you for bringing this to our attention, and we appreciate your understanding and patience.
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