Reviews

Review Details

• Review fromFrancis R

  Date: 09/27/2023

  1 star
  It seems I got tricked into this as well on May 20, 2023. I did not know It was a reoccurring monthly subscription and have been charged $52,52 initially in May 2023, then June, July, Aug and now Sept...that alot of money which adds up to $210.08.******************
  

  Svelte Media, Inc.

  Date: 09/28/2023

  Hi *******,
  
  Thank you for contacting Svelte Training.
  
  I am sorry to hear that you are requesting a refund, however, I am happy to assist.
  I am happy to clarify that the One and Done Workout Program   involves a one-time fee of $29. However, it looks like you also opted into the 7-day free trial of our One Minute Abs + Svelte Life Series. This is something that is voluntary and had to be selected on the following page after you purchased One and Done or MetaBoost. The membership is billed at $49 per month starting when your free trial period is over. After reviewing your account, I can confirm that free trial end before the subscription was canceled and as a result, you were charged $49 USD beforehand. We only have 60-day guarantee, however I can do up to 120 days so I can refund 3 more months charges since the charge from September has already been refunded. Let me know if it works for you.=.
  
  

• Review fromShelley B

  Date: 09/25/2023

  1 star
  This site pushes you into page after page after page of add ons and upgrades. You get lost in it and the $29 they tout ...within seconds becomes hundreds *** hundreds of dollars. I wa duped into spending 5 times the amount they advertised and so far customer assistance to address my desperate need for assistance and clarification has been met with silence. Don't recommend.
  

  Svelte Media, Inc.

  Date: 09/28/2023

  Hello ******,

   

  My name is ***** and I am the ** manager of Svetle Say, I saw you left a review on our website about your order So I just wanted to reach out and explain a little further + see what I can do for you!Obviously, we didn't intend to disappoint you. We would like to see which works best for you to rectify the issue and possible you can modify or delete the review you posted. Please let me know and I'll get it taken care of ASAP for you! Again, super sorry! Allow us to make it right!

• Review fromMichele C

  Date: 09/24/2023

  1 star
  I had the same thing happen to me as ******************! I was told I was buying the $29.00 version and got charged $44! I've sent them a request for refund but have heard nothing. What now?
  

  Svelte Media, Inc.

  Date: 09/25/2023

  Hi ********,
  
  
  
  Thanks for reaching out to Svelte Training. We are more than happy to help.
  
  
  
  I would like to confirm that your $29.00 purchase of the MetaBoost Connection alongside the MetaBoost Powershots add-on for $12 which are both one-time payment lifetime access programs with no recurring charges to your account.
  
  
  
  No worries! I'd like to confirm that a full refund of your purchase has been issued. Please allow 5-10 business days to reflect on your statement. We hope you can delete your review since the issue has been rectified. 
  
  
  
  Feel free to reach out again if you need additional help.

• Review fromKathy S

  Date: 09/24/2023

  1 star
  I wished I had seen the reviews before purchased the done in one and 2 other products that totaled $75. I also had starting seeing another charge from the company and called and was told that was a 7 day free trial and after a 40.00 a month asked for a refund on that and then the following week and called backed and asked for a full refund because I was within the 60 days full refund no questions asked, but there were questions and I told them I get emails just about everyday but when you get to the bottom there is always something else that you need to buy. You can find her workouts on YouTube for free. Their answer was that they do partner with a third partner that sends out the **** ******* to sell items. To me this is nothing more than a ****.
  
  

  Svelte Media, Inc.

  Date: 09/25/2023

  Hi *********,
  
  
  
  Thanks for reaching out to Svelte Training. We are more than happy to help.
  
  
  
  We are sorry to hear that you are opting for the program. 
  
  
  
  No worries! I'd like to confirm that a full refund of your purchase has been issued. Please allow 5-10 business days to reflect on your statement.  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Since the issue is resolved to your satisfaction, we kindly ask that you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  
  
  Feel free to reach out again if you need additional help.

• Review fromRenee J

  Date: 09/19/2023

  1 star
  Fraud- I was billed online thru my bank account for a subscription I never applied to
  

  Svelte Media, Inc.

  Date: 09/20/2023

  Hi ****,

   

  Thank you for reaching out to Svelte Training, We're happy to help.
  
  I would like to confirm that your $29.00 purchase of the One and Done Workout Program alongside the Svelte Life Series for $199 which are both one-time payment lifetime access programs with no recurring charges to your account.
  
  Additionally, please keep a lookout for emails from Mere and the other Svelte Coaches to receive exercises for specific parts of the body and delicious recipes, and more!
  
  I cancelled the  One Minute Abs + Svelte Life Series and refunded the $49 charges back. Please allow a few business days for the refund to be processed and reflected in your account.
  
  Let me know if you require additional information about the program. I am happy to answer any questions you may have.

• Review fromVeronica H

  Date: 09/11/2023

  1 star
  It seems I'm not the only person who thought they would be charged $29 and nothing more. I happened to stumble upon these other reviews and looked at my credit card statement and noticed another charge for $49 which I never signed up for or authorized. This is a scam to trick people out of more money. I refuted the $49 charge and cancelled my "subscription," but I will be watching my cc statement closely regardless.
  

  Svelte Media, Inc.

  Date: 09/12/2023

  Hi ********,
  
  Thank you for your feedback. I apologize for any confusion. I'm glad to help you.
  
  Upon reviewing your account, I can confirm that you purchased the One and Done Workout Program which involves a one-time fee of $29 that gives lifetimes access.
  
  Additionally, it looks like you also opted into the 7-day free trial of our One Minute Abs + Svelte Life Series .
  
  This is something that is voluntary and had to be selected on the following page after you purchased MetaBoost (the screen looked like this). The membership is billed at $49 per month starting when your free trial period is over.
  
  We have cancelled and refunded this. We are sorry for the inconvenience. We hope this will rectify your issue. 
  
  If you have any questions, feel free to contact me.

• Review fromClaudia S

  Date: 09/09/2023

  1 star
  What fake publicity! You pay $29, and once you get access they will charge you for everything this lady offered in the introductory video that should be included in the price. I just bought it and I canceled it immediately! What a waste of time and fake information from the beginning. The only thing that you will have access to is some ******* videos that you can find for yourself for free. They intend to sell you supplements, recipe books, and coaching, and they sell you like the real price is $290 and you will pay $29. Not even an hour after I bought this I called them and asked for a reimbursement.
  

  Svelte Media, Inc.

  Date: 09/11/2023

  Hello, *************** I apologize for the unexpected charge and any confusion it may have caused. It's important to clarify that the MetaBoost and One and Done programs each involve a one-time fee of $29, which you were aware of. However, I understand your concern regarding the 7-day free trial of our Accelerated ************************ membership.The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We already cancelled and refunded you for the programs you joined. Let us know how can we still rectify your issue. 

• Review fromDorothy E

  Date: 08/24/2023

  2 stars
  All I get is ads for different products. I need to cancel anything or all dealings.
  

  Svelte Media, Inc.

  Date: 08/29/2023

  Hello *******,
  
  
  
  Thank you for reaching out and sharing your concerns about the program. I'm sorry to hear that you wish to cancel. 
  
  
  
  Please note that we have already cancelled any programs associated with your account.

  
  

  If you have any further questions or if there's anything else you'd like to discuss, please don't hesitate to reach out. We're here to help, and we appreciate your patience as we work to ensure a positive resolution for you.
  
  
  
  Thank you for giving our program a try, and we hope to have the opportunity to serve you better in the future.

• Review fromSherrie S

  Date: 08/24/2023

  1 star
  Hi I'm ******************************* I would like to request a refund as well. I have never received any emails since I signed up for a one time purchase as well. No emails in SPAM either I live in ********* so it is double the amount due to our dollar value. I did not authorize any other amount to be taken from my account. When I went in to check why they are taking money each month the site is saying I'm not even a member so what gives? I would like all my money refunded asap. Which equates to nearly $300. ********** I am certainly not impressed with this company SVELTE Media. If there was no contact from me after the initial payment what makes it ok to keep taking unauthorized money from my account
  

  Svelte Media, Inc.

  Date: 08/25/2023

  Hello *******,
  
  I hope this message finds you well. My name is ***** from SVELTE **************** team. I want to extend our sincere apologies for the inconvenience you've experienced and assure you that we are committed to addressing your concerns promptly.
  
  First and foremost, I'm sorry to hear about the issues you've encountered regarding your subscription and unauthorized charges. Your satisfaction is of utmost importance to us, and I want to reassure you that we take your feedback seriously.
  
  Upon reviewing your case, it appears that you were subscribed to the program and there are 2 charges for that. I understand how frustrating this situation must be, especially given the currency conversion and the significant amount involved.
  
  In order to rectify this situation and ensure a satisfactory resolution, we are taking the following steps:
  
  Immediate Refund: We have initiated the process to refund the full amount for the 3 charges - $49 USD each posted to your account. Please allow a few business days for the refund to reflect in your statement.
  
  Account Review: We are conducting a thorough review of your account to ensure that you are properly recognized as a member. This will also help us identify any other potential issues and address them accordingly.
  
  Communication Improvement: We are taking steps to enhance our communication processes to ensure that our customers are informed about their memberships, charges, and any updates to their accounts.
  
  We deeply regret any confusion or frustration this situation has caused you. Please know that we are committed to making things right and improving your experience with us. If you have any further questions or concerns, or if there's anything else you would like to discuss, please don't hesitate to reach out to our dedicated customer support team .
  
  Thank you for bringing this matter to our attention. We value your feedback as it helps us grow and enhance our services. We genuinely hope to have the opportunity to restore your trust in SVELTE Training.
  
  Warm regards,
  
  *****
  ****************Manager
  **********************

• Review fromEliza V

  Date: 08/23/2023

  1 star
  I two subscribers for $*****. And now they have taken out another $49.99. I requested for them to return my $50 that I did not agree to for this charge. I wish I wouldve seen these reviews before I subscribe to the *****. So frustrating.
  

  Svelte Media, Inc.

  Date: 08/25/2023

  Hello,
  
  I hope this message finds you well. I'm writing to address the concerns you've raised in your recent BBB review regarding your subscription charges with us at SVELTE. We apologize for any inconvenience you've experienced and want to assist in resolving this matter promptly.
  
  It's important to clarify that the MetaBoost and One and Done programs each involve a one-time fee of $29, which you were aware of. However, I understand your concern regarding the 7-day free trial of our Accelerated ************************ membership.The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes.I'm truly sorry to hear about your experience and the unintended charge that occurred due to a misunderstanding about the membership trial. We always strive for transparency in our offerings, and I apologize for any oversight in communication that led to this situation.

  Your feedback is invaluable, and we will use it to improve our communication and user experience. Please rest assured that we are continuously working to enhance our processes to ensure that such situations are avoided in the future.To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.

  Our 60-Day Guarantee: Your Peace of Mind We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.

  How to Reach Us: Should you have any questions, concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to our customer support team. Your satisfaction is important to us, and we're committed to addressing your concerns.Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. I have refunded the $49 charged and cancelled the recurring subscription. It should reflect back to your original payment method in the next few days. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.

  Please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Best regards,
  
  *****
  Customer Support Manager
  **********************