Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  when I registered with Svelt media, I paid an amount which I though was a one time deal.I discovered I was charge May 15 and June 17, 2023 on my credit card. I didn't approve for these to be taken on my credit card. I didn't even know it was a monthly subscription until yesterday (june 19th). so because I wasn't aware of that, I want a full refund of thest two months which I didn't authorize at all. thank you.

  

  Business Response

  Date: 07/11/2023

  Hi, 
  
  This customer purchased one of our programs and opted to a 7-day free trial subscription.  She failed to cancel the subscription after the trial which causes her card to be charged monthly.  
  The subscription was canceled and other one time fee.  Email sent to the customer with the refund amount/transaction id numbers. 
  
  Thanks!

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My name is ********************* ********* and I would like to request e refund of an unauthorized charge on my cc ending with ****.I have noticed a cc charge of $49 from Svelte Media, Inc. that I have not authorized with the following reference number #****** on June 5th, 2023.On May 29th, 2023 I bought the Metaboost program for my mother "****************************" with my cc that ends with ****. It's supposed to be a ONE-TIME purchase of $29. The e-mail used for this purchase was [email protected] have declined all the upselling offers during the purchase process, so I kindly request you refund me the $49 and make sure that you cancel and remove my credit card information immediately.Looking forward to hearing from you very soon!

  

  Business Response

  Date: 07/10/2023

  Hello!
  
  The customer purchased Metaboost Connection and opted to 7-day free trial of Accelerated Body *******************.   The subscription was not canceled and the customer was charged for the monthly recurring fee.  Customer called in 6/5.  Subscription canceled and most recent charge has been refunded. 

  Customer Answer

  Date: 07/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************* *********

• Initial Complaint

  Date:06/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with SVELTE to get an food program. I agreed to pay $29.00 for what I wanted, I have received and email that I will be billed $49 a month starting on May 20. I need help getting my credit card to stop being charged.

  

  Business Response

  Date: 06/27/2023

  The Metaboost connection program that the customer purchased involves a one-time fee of $29. However, she also opted for the 7-day free trial of our Accelerated Body ******************* membership. This is something that is voluntary and had to be selected on the following page after you purchased One and Done. The membership is billed at $49 per month starting when your free trial period is over. There was a disclaimer prior to opting it that the customer will be charged moving forward if they will not cancel the said program.  
  
  The customer's subscription has been canceled and refund was issued for the most recent charges. 

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product and it was a ONE TIME PURCHASE, however they drafted a higher amount a few weeks later which they had no authorization to keep drafting anything as it was a one time purchase. I want that refunded because they did not have permission to take or draft again from my account and I even told them not to BEFORE they tried drafting it and they still took it. I will provide proof of that communication. Thank you

  

  Business Response

  Date: 08/25/2023

  *************,
  
  I hope this message finds you well. We deeply apologize for the inconvenience you've experienced due to the unauthorized charge following your one-time purchase. We take your concerns seriously and want to address them promptly.
  
  Upon reviewing your account, I'm pleased to confirm that the unauthorized charge issue has been addressed as follows:
  
  Refund Processed: We initiated a refund for the higher amount that was drafted from your account without authorization. This refund was processed on July 18, and we appreciate your understanding as it might take a few business days to reflect in your account.
  
  Communication Review: We have reviewed the communication you mentioned and understand the situation better. We apologize for any miscommunication that *** have occurred and assure you that our team is committed to ensuring clear and accurate interactions with our valued customers.
  
  Cancelling Further Charges: As requested, we have ensured that there will be no further drafting or charges from our end. Your original one-time purchase will be the only charge associated with your account.
  
  Please be assured that we take matters of authorization and customer satisfaction very seriously. If you have any additional concerns, questions, or if you require further assistance, please feel free to contact our customer support team at ******************************************* We're here to help.
  
  Thank you for bringing this to our attention, and we appreciate your patience as we worked to resolve this matter. We hope to have the opportunity to provide you with a better experience in the future.
  
  Best regards,
  
  *****
  Customer Support Manager
  **********************

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20146716
  
  I am rejecting this response because: I was not only charged once so why was I not refunded for all the transactions because you didnt have permission to charge them.
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 09/05/2023

  Hi, I refunded the $29 now for the Metaboost connection. The $49 has been refunded before. You are no longer under subscription.

  Customer Answer

  Date: 09/05/2023

   
  Complaint: 20146716
  
  I am rejecting this response because:
  There are several charges that should be refunded. None of these charges were authorized and I want every charge that was taken out refunded. This has been such a headache dealing with something yall didnt have permission to do. There are more charges but it wouldnt let me add all of them. Where can I send them all?? The files are too large to send and the system is rejecting them I need to be able to send these proof of charges. How do you not see all these charges that **** took out of my account, I dont understand 
  Sincerely,
  
  *****************

• Initial Complaint

  Date:05/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been billed $66.33 on my credit card and I did not authorize this. I have phone them repeatedly and they won't answer their phone.

  

  Business Response

  Date: 06/26/2023

  Hi *****,
  
  I would like to request for contact details for this customer.  Is there a chance that she used a different email address?  I can't find any records under the email address provided.  I have checked her name and I found an account with a different email on it.  Also, if she can provide her complete address for verification.  The name I found has been refunded and informed about the refund.  Thanks!

• Initial Complaint

  Date:05/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 16, 2023 I was charged $41 for what I don't know. Then on April 23, 2023 I was charged $49. Then on May 23, 2023 I was charged $49. This is a scam. There must be something hidden or a glitch that causes your information to get caught up in their system. I did not order anything! In have not products from them. I want my money back!

  

  Business Response

  Date: 06/13/2023

  This customer purchased the Metaboost connection and powershots for $41 and she opted for the 7-day free trial however, did not cancel after the trial period.  That causes those charges. 
  
  Sent email to the customer to let her know what happened and offer retention, if she still wants to proceed with the cancelation, we'll have it facilitated. 
  
  thanks!

• Initial Complaint

  Date:05/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number ******* plus an $49 usd a month that I didnt authorized. I have been requesting to make effective their **************************************************************************************************************************************** I followed their meal plan to the * only to bounce over and over. I want my money back and i need them to order their money back guarantee.

  

  Business Response

  Date: 06/13/2023

  The customer was refunded and subscription was canceled.  Email sent to the customer to advise. 
  
  Thanks!

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like a year ago I bought a diet program with them, they also offered training but i never agree on it. they been charging my credit card every 10 of each moth for 69 dlls, i contacted my credit card but the are just going to dispute the charge they cant stop it. I tried to unsubscribe a few time but the website keeps taking me to a new website for another offer, until you can cancel anything unless you sign for a cheaper program. i just want to be reimburse for something that i never agreed on.

  

  Business Response

  Date: 06/13/2023

  The customer was refunded for the charges within 120 days of purchase, which is all the charges on her account and the subscription was canceled.  Email sent to the customer.
  
  

  
  Thanks!

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! It appears I'm not the only one who has experienced this. I came across this program on Instagram and was excited to try something that seems like it *** be working for weight loss. I wanted to pay for the Metaboost $29 program, however my cards are getting declined for some reason. I reached out to Metaboost via Instagram messaging and was provided a phone number to contact the support center. I did call the support center but they were not able to help. They too were receiving an error message, when I asked the girl what the error message was - she couldn't tell me. The girl did advise me to call my bank but I don't understand why I would need to call my bank if the funds are available for a $29 purchase, and I tried multiple credit cards. Is there any link to pay via Apple Pay? I'm really looking forward to trying a program that *** work. Thank you!

  

  Business Response

  Date: 06/13/2023

  Hi, 
  
  We sent an email to the customer and tried to call her to check if she's still interested.  No answer.  We are not seeing that the customer reached out for support via email or phone. 
  
  Thanks!

• Initial Complaint

  Date:05/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged not what was agreed - i was trying for one month - i have now been charged for 2 months. Amount $41 AUD - the *** amount is much more.

  

  Business Response

  Date: 05/23/2023

  Hi, 
  
  This customer has been refunded and advised that refund has been processed.  
  
  Please see screenshots for your reference. 
  
  thanks!