Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 16, 2023 I was charged $41 for what I don't know. Then on April 23, 2023 I was charged $49. Then on May 23, 2023 I was charged $49. This is a scam. There must be something hidden or a glitch that causes your information to get caught up in their system. I did not order anything! In have not products from them. I want my money back!

  

  Business Response

  Date: 06/13/2023

  This customer purchased the Metaboost connection and powershots for $41 and she opted for the 7-day free trial however, did not cancel after the trial period.  That causes those charges. 
  
  Sent email to the customer to let her know what happened and offer retention, if she still wants to proceed with the cancelation, we'll have it facilitated. 
  
  thanks!

• Initial Complaint

  Date:05/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number ******* plus an $49 usd a month that I didnt authorized. I have been requesting to make effective their **************************************************************************************************************************************** I followed their meal plan to the * only to bounce over and over. I want my money back and i need them to order their money back guarantee.

  

  Business Response

  Date: 06/13/2023

  The customer was refunded and subscription was canceled.  Email sent to the customer to advise. 
  
  Thanks!

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like a year ago I bought a diet program with them, they also offered training but i never agree on it. they been charging my credit card every 10 of each moth for 69 dlls, i contacted my credit card but the are just going to dispute the charge they cant stop it. I tried to unsubscribe a few time but the website keeps taking me to a new website for another offer, until you can cancel anything unless you sign for a cheaper program. i just want to be reimburse for something that i never agreed on.

  

  Business Response

  Date: 06/13/2023

  The customer was refunded for the charges within 120 days of purchase, which is all the charges on her account and the subscription was canceled.  Email sent to the customer.
  
  

  
  Thanks!

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! It appears I'm not the only one who has experienced this. I came across this program on Instagram and was excited to try something that seems like it *** be working for weight loss. I wanted to pay for the Metaboost $29 program, however my cards are getting declined for some reason. I reached out to Metaboost via Instagram messaging and was provided a phone number to contact the support center. I did call the support center but they were not able to help. They too were receiving an error message, when I asked the girl what the error message was - she couldn't tell me. The girl did advise me to call my bank but I don't understand why I would need to call my bank if the funds are available for a $29 purchase, and I tried multiple credit cards. Is there any link to pay via Apple Pay? I'm really looking forward to trying a program that *** work. Thank you!

  

  Business Response

  Date: 06/13/2023

  Hi, 
  
  We sent an email to the customer and tried to call her to check if she's still interested.  No answer.  We are not seeing that the customer reached out for support via email or phone. 
  
  Thanks!

• Initial Complaint

  Date:05/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged not what was agreed - i was trying for one month - i have now been charged for 2 months. Amount $41 AUD - the *** amount is much more.

  

  Business Response

  Date: 05/23/2023

  Hi, 
  
  This customer has been refunded and advised that refund has been processed.  
  
  Please see screenshots for your reference. 
  
  thanks!

• Initial Complaint

  Date:04/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! I would like to pay for the workouts plan, however my cards are getting declined for some reason. Can I send it to the company via bank transfer or is there any link to pay via Apple Pay? Apple Pay would be extremely helpful. Thank you for taking a complaint into consideration, looking forward to burn fat! Cheers !

  

  Business Response

  Date: 04/09/2023

  Hi There,

  Unfortunately, we do not accept Apple pay as a form of payment. If the customer wishes to make a payment she can do so on our website or she can give us a call and we try and process the payment for her.

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a diet workout program from Svele Media. When I made the purchase books were pictured,. what I received was a digital program. When I clicked on the link to the so-called program that was set up for me, there are new links that dont work or links to more purchases. These additional purchases I was led to believe were included in the initial programs that I bought. . I called them on the phone. They asked for my email address and they have no record of my existence even though the programs for Center that email and my credit card has been charged twice.. I tried to send them an email. The one that is pictured on the help section of the website and it says it is not a valid email address..

  

  Business Response

  Date: 06/23/2023

  The customer has been refunded and the subscription has been canceled.

• Initial Complaint

  Date:03/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with SVELTE to get an exercise program. I agreed to pay $41 for what I wanted, I have received and email that I will be billed $49 a month starting in 7 days and another that I was charged $199 for something. I need help getting my credit card to stop being charged. I have contacted them hours ago and they won't respond.

  

  Business Response

  Date: 04/24/2023

  Hello!
  

  This has been resolved.  Customer has been refunded and advised that her concern has been addressed. 

• Initial Complaint

  Date:03/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered what I thought was a one time only program and I just noticed that they have been charging me$***** since February of 2022. I went to their chat to request information about this and explained that I did not want this lifetime subscription nor did I want it at any point and they answered that I had to complete a form. The form they sent to me had in the small print information about a **** charge for something but if you continue reading it tells something about a ***** a month charge (like a trial period). So, instead of canceling I would just be on the hook for ***** a month instead of *****. lt is just not clear and I believe they are tricking and taking advantage of the consumer. I went on line and read many, many complaints just like mine. I called them at ************ and they agreed to give me back $196.00 only, they are keeping about ****** of my money. They are tricking the public. I hope the BBB investigates this company

  

  Business Response

  Date: 04/25/2023

  To whom it may concern, 
  
  Please be advised that this issue has been resolved.  Customer has been refunded.

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19853891
  
  I am rejecting this response because:  I ordered a one time order for $*****.  They charge me ***** in January of 2022 and ***** on 2/4/22.  After that they charaged me ***** per month 12 more times.  When I talked to them they indicated that they would refund me, of the $666.00 they had charged me, only $196.00. 

  I believe I only owed the $***** for the one time order so if I substract that from the $666.00 they charged me they owe me $617.00, not $196.00.

  They make the client believe he/she is ordering a one time only but keep on charging the unsuspecting client.  I have copies of my **** statements showing every single charge.  Copies will be provided upon request.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/26/2023

  Hi *****, 
  
  Happy to clarify things for you.
  
  The One and Done program that the customer purchased involves a one-time fee of $29. However, she also opted for the 7-day free trial of our Svelte Life Series membership. This is something that is voluntary and had to be selected on the following page after you purchased One and Done. The membership is billed at $49 per month starting when your free trial period is over. There was a disclaimer prior to opting it that the customer will be charged moving forward if they will not cancel the said program.  
  
  The customer's subscription has been canceled and refund was issued for the charges within 120 days.  
  
  Let me know if you have any other questions.  Thanks!

  Customer Answer

  Date: 06/26/2023

   
  Complaint: 19853891
  
  I am rejecting this response because:  I did not know that I was getting in what seems to be a lifetime membership.  All I wanted was to try it once, I did not intend to create an indefinity expense of $***** per month.  This business is savier than their customers.  They get hold of your credit card and milk it until eventually the unsuspected customer realizes that someone is bleeding his/her account for ***** every month.  That could go on for years.  I am a retired person on a fixed budget who would not commit to a frivolous expense of ***** per month.  I was not aware that they were putting me in a lifetime membership.  It is true, they refunded me a small part, I believe they said for 120 days but they kept the rest that was much more than that.  I realize that they will continue fighting these since they have the resources and the people they hire (with the money they take from unsuspecting clients) to continue this.  I am sure that they have encountered this situation before and know how to handle it, I am sure they have everything covered under the small print, checked and re-checked by their attorneys.   I just want to set a precedent of what they are doing: they are taking advantage of the consumer.  I might not get my money back but by exposing them I might be doing a favor to those who come after me.  These kind of businesses need to be stopped, the unsuspected, unsophisticated consumer should not have to be at their mercy.  I hope everyone who is in my situation fights them, one of us might not win but together someday we might.  This is not just a matter of money.  It is a matter of what is right and what is wrong.  Again, I never knew I was acquiring an indefinite monthly debt of $***** for something I was not interested in keeping, all I wanted was to try it Once and Done.

  Thank you very much for your help and if they don't return me my money I hope you stop them from getting unsuspecting people into these lifetime memberships.  If they do this to ***** people they are collecting $49,000.00 per month.  THEY NEED TO BE STOPPED.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/25/2023

  Hello ********,
  
  I want to extend my sincerest apologies for the frustration and inconvenience you've experienced due to the charges you were unaware of. We value your feedback and understand the importance of addressing your concerns promptly.
  
  Upon reviewing your account and the details you've shared, I'd like to provide you with the following information:
  
  Refund Process: We have a 60 day money back guarantee and we honored your refund request for a total of 120 days. The membership is voluntary and must be selected by the customer. We apologize you did not get the experience you were after.
  
  Communication and Clarity: We deeply regret any confusion that *** have arisen regarding the terms and charges associated with our program. Clear communication is paramount, and we're committed to improving our messaging to ensure that our customers fully understand the terms of any offer they are considering.
  
  Customer Satisfaction: Your satisfaction is important to us, and we want to ensure that your experience with us is a positive one. We're actively reviewing our processes to prevent similar issues from occurring in the future.
  
  If you have any further concerns, questions, or would like to discuss your experience in more detail, please feel free to reach out to our customer support team at ******************************************* We appreciate your willingness to share your experience, as it helps us learn and improve.
  
  Thank you for bringing this matter to our attention, and please know that we take your concerns to heart. We genuinely hope to have the opportunity to regain your trust and provide you with a better experience moving forward.
  
  
  
  Best, 
  
  *****
  Customer Support Manager
  **********************
  
  

• Initial Complaint

  Date:03/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought into the company's one and done program for a one-time $29 payment and did not buy into any further of the products so that I would not be charged anything further. Just found out I have been paying a monthly fee to the company. I just deleted my account so that I do not get charged any further, plus the program didn't work for me I actually gained more weight.

  

  Business Response

  Date: 06/23/2023

  Customer canceled and was refunded for her subscription. Also, an email was sent to the customer confirming the action was taken.
  
  04/18/2023 12:30pm By Agent 63 SW - Refunded - $49.00 Trans-ID: **********
  04/18/2023 12:30pm By Agent 63 SW - Refund for $0.00 sent to TaxJar
  03/18/2023 02:16pm By Profitable Media LLC - Customer cancelled the subscription from Self Cancellation Page.