Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a one-time $29.00 purchase (total $31.21) of the "One and Done" online product, but then began being charged unauthorized monthly fees of $52.74. I have now had to cancel the account completely to stop these charges, losing access to the purchased product. Requesting either:1) Provide the "One and Done" product as advertised and refund $105.58 in unauthorized charges 2) Refund the total amount charged of $136.79

  

  Business Response

  Date: 09/25/2023

  Hello ******,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.''

  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To assist you with the cancelled and refund process, I've initiated the necessary steps. Please allow a few business days for the refund to be processed and reflected in your account.
  
  If you have any further questions or if there's anything else you'd like to discuss, please don't hesitate to reach out. We're here to help, and we appreciate your patience as we work to ensure a positive resolution for you.
  
  Thank you for giving our program a try, and we hope to have the opportunity to serve you better in the future.
  
  

  Customer Answer

  Date: 09/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $29/+tax for access to some training materials. Did not authorize reoccurring payments and have found this website to be bait click scams. I want to cancel my my membership!The website doesnt allow you to cancel, it takes you through more bait click scams that offer you $9.95/+tax upgrades and the icon/button to cancel doesnt function. Another scam, you people are horrible and should be ashamed of yourselves.

  

  Business Response

  Date: 09/29/2023

  
  Hi *******,
  
  Thanks for reaching out to Svelte Training. We are more than happy to help.
  
  We are sorry to hear that you are opting for the program.
  
  No worries! I'd like to confirm that your account has been cancelled. 
  
  Feel free to reach out again if you need additional help.

• Initial Complaint

  Date:09/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there, My name is ****** and I would like to request e refund of an unauthorised charge on my credit card. I have noticed a charge of ***** from Svelte Media, in 22/09/2023 (1 payment in total so far). I have not bought any other service from that company (except from the initial charge of $29) nor agreed to any subscription. I only bought the Meta boost program. It's supposed to be a ONE-TIME purchase of US$29. The e-mail used for this purchase was ********************* and I have declined all the up-selling offers during the purchase process, so I kindly request you refund me the 1 payment of ***** and make sure that you cancel and remove my credit card information immediately.

  

  Business Response

  Date: 09/22/2023

  Hi ******,
  
  Thank you for contacting Svelte Training.
  
  I am sorry to hear that you are requesting a refund, however, I am happy to assist.
  
  I am happy to clarify that the  Meteboost Connection program involves a one-time fee of $29. However, it looks like you also opted into the 7-day free trial of our  Accelerated ************************ membership. This is something that is voluntary and had to be selected on the following page after you purchased Metaboost. The membership is billed at $49 per month starting when your free trial period is over. After reviewing your account, I cancelled this subscription and refunded $49.
  
  Please allow **** business days to reflect on your statement. A refund confirmation email was also sent to you.
  
  Feel free to reach out again if you are in need of any further assistance.

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Meta Boost program in January for a one-time fee of $29. Since February of 2023 (8 payments) $49 had been charged to my credit card without my authorization. I contacted Svelte Media on Monday, 9/18/23 to request a refund. I was told they can only refund for the past 60 days (2 payments) of $49. I do have emails confirming that as well as a confirming email cancelling the service. I never signed up for this service nor was I aware I was being charged monthly until this past Monday. I am requesting a refund of the remaining $294.

  

  Business Response

  Date: 09/21/2023

  Dear ********,
  
  We sincerely apologize for the inconvenience you have experienced regarding the unauthorized charges related to the Meta Boost program. We take such matters seriously and are committed to resolving this issue promptly.
  
  First and foremost, we appreciate your candid feedback and the opportunity to address your concerns. We understand the frustration and confusion this situation has caused you, and we regret any inconvenience it may have caused. I am happy to clarify that the MetaBoost Connection program involves a one-time fee of $29. However, it looks like you also opted into the 7-day free trial of our Accelerated ************************ membership. This is something that is voluntary and had to be selected on the following page after you purchased One and Done or MetaBoost. The membership is billed at $49 per month starting when your free trial period is over.
  
  Upon reviewing your case, we would like to clarify our refund policy. While our standard policy allows for refunds within the past 60 days, we acknowledge that the situation you described required special attention. We are committed to ensuring our customers' satisfaction and have taken immediate steps to address your issue comprehensively.
  
  We are pleased to inform you that we have initiated a refund for the unauthorized charges beyond the 60-day window. Specifically, we have refunded you for the past 120 days, which is equivalent to four months of charges. You will receive a total refund of $196 to your credit card, which covers the 4 unauthorized payments. You can expect this refund to be processed within the next few days, depending on your financial institution's processing times.
  
  Regarding the emails confirming the deductions and the cancellation of the service, we appreciate your cooperation in providing this documentation. This information has been invaluable in assisting us in resolving your case promptly.
  
  We deeply regret any oversight or error that led to this situation, and we want to assure you that steps have been taken to prevent such occurrences in the future. Your feedback has been instrumental in helping us improve our processes and customer service.
  
  Once again, we apologize for any inconvenience you may have faced, and we appreciate your understanding and patience as we work to resolve this matter to your satisfaction. If you have any further questions or require additional assistance, please do not hesitate to contact our customer support team.
  
  

  Customer Answer

  Date: 09/22/2023

   
  Complaint: 20630692
  
  I am rejecting this response because I was unaware of these charges being made to my credit card.  I did not sign up for the 7 day free trial and was not aware I had this service nor did I ever use it.  No emails were ever sent regarding *********** nor the charges that were being incurred.  

  I would appreciate a full refund of $392.  I do see 2 payments of $49 have been refunded to my credit card, and I do have an email stating they are refunding a total of $196.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/22/2023

  Hello ********,

  Thank you for your reply. We already extended our policy and refunded 4 months of charges from June to September 2023. Have you emailed ** before regarding your previous charges? 

  Customer Answer

  Date: 09/22/2023

   
  Complaint: 20630692
  
  No, I did not contact you about previous charges because I was unaware of the charges until I noticed them on my September statement.  That got me looking into the matter further.  I contacted SVTraining the same day that I noticed the charges.  

  I definitely would have cancelled right away.  It would have been nice to be notified that you were charging my card each month.

  All I ever received was a few emails with recipes and exercise tips that I assumed were part of the original $29 that I did authorize to be paid.   Nothing about ***********.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/27/2023

  Hi, 
  The membership is 100% voluntary and you had to opt in, you also received billing emails prior to every charge sent to the email on file. We can only do the 120 days refund as a one-time courtesy. 

  Customer Answer

  Date: 09/27/2023

   
  Complaint: 20630692
  
  I am rejecting this response because I never received any emails concerning the billing.  I never received any emails concerning ***********.  As stated previously, I get an occasional email from Metaboost (the one time $29 charge that I did sign up for) with a recipe or some other tip.  I have checked my spam email as well...nothing.  I have never used the ***********, as I was unaware that unauthorized charges were being made.

  As stated earlier, I would appreciate a full refund.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/28/2023

  Dear ********,
  
  I hope this message finds you well. I wanted to personally address your concerns regarding your subscription to *********** and the billing issues you've experienced. We take these matters seriously, and I apologize for any inconvenience you've faced.
  
  First and foremost, I want to clarify that we understand your concerns about the subscription duration and billing notifications. Our standard policy for refunds is 60 days. We apologize for any confusion or misunderstanding that *** have arisen regarding this matter.
  
  Regarding your concerns about not receiving emails concerning ***********, we sincerely apologize for any lapse in communication. We understand the importance of staying connected with our valued customers. We have reviewed our email records, and it appears that we are sending you email notifications. We are actively working to improve our communication processes to ensure that such problems do not occur in the future.
  
  Once again, we apologize for the inconvenience you've faced and appreciate your understanding. We have already extended our policy to you for 120-days. Unfortunately, we can no longer cover the charges from Feb to May as it way passed our money back guarantee. 
  
  Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20630692
  
  I am rejecting this response because this resolves nothing.  You basically steal from people and call it a business.  I am still requesting a full refund.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi -- I would like to request a refund of an unauthorised charge on my credit card. Unfortunately, it is only now that I have noticed a monthly charge of **$49 from SVTRAIN.COM since 05/23/2023 (5 payments in total so far). The only service I bought from Svelte Training was supposed to a one-time purchase of **$29. I have declined all the up-selling offers. So I kindly request you refund me the total of US$245 (5 payments of US$49 each) and cancel my subscription to prevent any further charges.

  

  Business Response

  Date: 09/21/2023

  Dear ******,
  
  We sincerely apologize for the inconvenience you have experienced regarding the unauthorized charges related to the Meta Boost program. We take such matters seriously and are committed to resolving this issue promptly.
  
  First and foremost, we appreciate your candid feedback and the opportunity to address your concerns. We understand the frustration and confusion this situation has caused you, and we regret any inconvenience it may have caused. I am happy to clarify that theOne and Done Workout Program involves a one-time fee of $29. However, it looks like you also opted into the 7-day free trial of our One Minute Abs + Svelte Life Series membership. This is something that is voluntary and had to be selected on the following page after you purchased One and Done or MetaBoost. The membership is billed at $49 per month starting when your free trial period is over.
  
  Upon reviewing your case, we would like to clarify our refund policy. While our standard policy allows for refunds within the past 60 days, we acknowledge that the situation you described required special attention. We are committed to ensuring our customers' satisfaction and have taken immediate steps to address your issue comprehensively.
  
  We are pleased to inform you that we have initiated a refund for the unauthorized charges beyond the 60-day window. Specifically, we have refunded you for the past 120 days, which is equivalent to four months of charges. You will receive a total refund of $196 to your credit card, which covers the 4 unauthorized payments. You can expect this refund to be processed within the next few days, depending on your financial institution's processing times.
  
  Regarding the emails confirming the deductions and the cancellation of the service, we appreciate your cooperation in providing this documentation. This information has been invaluable in assisting us in resolving your case promptly.
  
  We deeply regret any oversight or error that led to this situation, and we want to assure you that steps have been taken to prevent such occurrences in the future. Your feedback has been instrumental in helping us improve our processes and customer service.
  
  Once again, we apologize for any inconvenience you may have faced, and we appreciate your understanding and patience as we work to resolve this matter to your satisfaction. If you have any further questions or require additional assistance, please do not hesitate to contact our customer support team.

  Customer Answer

  Date: 09/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***. while scrolling thru ******** a exercise video came up for weight loss/getting in shape for older adults, after initial sign up for a one time fee of $29.00 on 8/27/23 and then unable to access any video or them to cancel, I also see another charge on my credit card for $49.00 on 9/3/23. I am elderly and have hard time understanding how things work, but I do know I didn't ok the $49.00 and due to not being able to access what I paid for, I would like a full refund of both the $29.00 and $49.00 and cancel / remove my credit card on file.

  

  Business Response

  Date: 09/20/2023

  Hi *******,
  
  Thanks for reaching out to Svelte Training. We are more than happy to help.
  
  We are sorry to hear that you are opting for the program. I am happy to clarify that the MetaBoost Connection program involves a one-time fee of $29. However, it looks like you also opted into the 7-day free trial of our Accelerated ************************ membership. This is something that is voluntary and had to be selected on the following page after you purchased One and Done or MetaBoost (the screen looked like this). The membership is billed at $49 per month starting when your free trial period is over. After reviewing your account, I can confirm that free trial end before the subscription was canceled and as a result, you were charged $49 USD.
  
  No worries! I'd like to confirm that a full refund of your purchase has been issued. I also cancelled  the subscription. Please allow **** business days to reflect on your statement.
  
  Feel free to reach out again if you need additional help.

  Customer Answer

  Date: 09/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there, My name is ******** and I would like to request e refund of an unauthorised charge on my credit card. I have noticed a monthly charge of **$49 from Svelte Media, since 02/09/2023 (1 payment in total so far). I have not bought any service from that company nor agreed to any subscription. On end of August I bought the Meta boost program. It's supposed to be a ONE-TIME purchase of US$29. The e-mail used for this purchase was ****************************** and I have declined all the up-selling offers during the purchase process, so I kindly request you refund me the 1 payment of US$49 and make sure that you cancel and remove my credit card information immediately.

  

  Business Response

  Date: 09/11/2023

  Hi *******,
  
  Thank you for reaching out to Svelte Training, We're happy to help.
  
  I would like to confirm that your $29.00 purchase of the MetaBoost Connection alongside the MetaBoost Powershots add-on for $12 which are both one-time payment lifetime access programs with no recurring charges to your account.
  
  Additionally, please keep a lookout for emails from Mere and the other Svelte Coaches to receive exercises for specific parts of the body, delicious recipes, and more!
  
  I cancelled the  Accelerated ************************ subscription and refunded the $49.
  
  Let me know if you require additional information about the program. I am happy to answer any questions you may have.

  Customer Answer

  Date: 09/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On 2/5/23 I purchased from this company. On 2/6/23 I sent in a cancelation. I received an email confirming that they cancel my subscription and that I would not get charged anything further. However, they DID continue to charge my account $49 monthly for 8 months! I have emailed support and they refuse to refund the full amount that has been taken from my account, $392.00. They replied stating that they will only refund half of what they have taken; and keep $196.00 of my money due to "policy". They have not shown the legal "policy" that fits my situation. Their policy refers to a customer who is currently cancelling; however, I had cancelled 8 months ago and have not accessed the program for this entire time. Therefore their refund policy does not apply to my situation. This company continued taking my money for 8 months, AFTER THEY CANCELLED and now they refuse to return the full money. Here is a copy of my email confirmation on 2/7/23, when I initially cancelled. I can provide all documents needed including several emails with this company.I would like this resolved by getting the full amount back ($392) that was taken without my consent from my **** account. ********************** Training Support <******************************************>Feb 7, 2023, 5:44?PM to me Hi Cat,Thank you for reaching out to Svelte Training, we're more than happy to help.We are sorry to hear that you're opting out of the program.No worries! I'd like to confirm that a full refund of your purchases has been issued. Please allow **** business days for the refunds to reflect on your statement.I hope you found this helpful and should you require further assistance please do not hesitate to let us know.Please keep a lookout for emails from Mere and the other Svelte Coaches to receive exercises for specific parts of the body along with delicious recipes and more!Warm regards,*****

  

  Business Response

  Date: 09/06/2023

  Hello *********,

  Thanks for bringing this to our attention. Upon checking, we have issued a refund and cancelled this program on September 4th. Please give it **** business days to process the refunds.

• Initial Complaint

  Date:08/31/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accidentally sigmed up for 7 day trial, could NOT find a way to cancel. My credit card had an attempted charge for *****. I WANT TO CANCEL!! I do NOT want my card charged. I want my card number taken out.

  

  Business Response

  Date: 09/01/2023

  
  Hi ********,
  
  Thank you for reaching out to Svelte Training, We're happy to help.
  
  I would like to confirm that your $29.00 purchase of the MetaBoost Connection which is a one-time payment lifetime access program with no recurring charges to your account.
  
  Additionally, please keep a lookout for emails from Mere and the other Svelte Coaches to receive exercises for specific parts of the body and delicious recipes, and more!
  
  I cancelled the  Accelerated ************************ subscription and upon checking you were not charged for it yet. The attempted charge was declined.
  
  Let me know if you require additional information about the program. I am happy to answer any questions you may have.
  
  

  Customer Answer

  Date: 09/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there, My name is ******************************* and I would like to request e refund of an unauthorised charge on my credit card. I have noticed a monthly charge of US$49 from Svelte Media, *** since 14/04/2023 (5 payments in total so far). I have not bought any service from that company nor agreed to any subscription. On April 07th, 2023 I bought the Meta boost program. It's supposed to be a ONE-TIME purchase of US$29. The e-mail used for this purchase was ******************** and I have declined all the up-selling offers during the purchase process, so I kindly request you refund me the 5 payments of US$49 and make sure that you cancel and remove my credit card information immediately. I signed in the *************************************************** website and there is not way to cancel a subscription or even knowing what i am suppose to be paying for.I look forward to hearing from you with the explanations. It is incredible that a lot of people are complaining about the same and it appears to be more like an scam rather that a service. It is evident that you take advantage of tour structure to see who falls. it is really disappointing an concerning that if don't check my statements i won't find out about this charges and wonder how many people are in the same page being charged without even knowing.

  

  Business Response

  Date: 08/22/2023

  Dear *******,
  
  I hope this email finds you well. I want to start by extending our sincerest apologies for the unexpected charge you've experienced and any inconvenience it may have caused. I understand the frustration and concern this situation has caused, and I am here to address your concerns and provide a resolution.
  
  Upon reviewing your account, I've identified that the charge of US$49 is related to our online community access, which is a part of our program. The online community provides additional resources, support, and interactions with fellow members. However, I understand that this charge was unexpected for you, and I sincerely apologize for any confusion caused by not fully explaining this aspect of our offering during your initial purchase.
  
  In response to your request, we have taken the following actions:
  
  Refund for the **************** Membership: We have processed a full refund for the 5 payments of US$49 that were charged to your credit card. The refund will be returned to your original payment method and may take up to ****************************** your account.
  
  Cancellation of **************** Membership: We have also cancelled your online community membership and removed your credit card information from our system, as per your request.
  
  I apologize for any distress this situation has caused and assure you that we take your feedback seriously. We deeply value your trust and strive to improve our communication and transparency to prevent similar issues in the future.
  
  Regarding your Meta boost program, I want to clarify that you will still have access to the program as initially purchased for the one-time charge of US$29. If you have any questions about the program or need assistance, please do not hesitate to reach out to us.
  
  We are committed to ensuring your satisfaction and addressing any concerns you may have. If you require further assistance or have additional questions, please feel free to contact our customer support team. We are here to help and provide you with a positive experience moving forward.
  
  Once again, I apologize for any inconvenience this situation has caused. Thank you for your understanding, and we hope to regain your trust as we work to improve our services.
  
  Best regards,
  *****
  Customer Support Manager
  ********************** Training Team

  Customer Answer

  Date: 08/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************