Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  an unexpected withdrawal of 49 (80.12AU) was taken from my Account. I have not accessed their service and wish a refund of that transaction and of the original purchase as well. I do not remember clicking on any extra services other then the program I signed up for. I now want a refund of both. i have tried to contact the company myself and have not received a response.

  

  Business Response

  Date: 11/02/2023

  
  Hi ******** ,
  
  Thank you for reaching out to Svelte Training, We're happy to help.
  
  I would like to confirm that your $29.00 purchase of the One and Done Workout Program is a one-time payment lifetime access program with no recurring charges to your account.
  
  Additionally, please keep a lookout for emails from Mere and the other Svelte Coaches to receive exercises for specific parts of the body and delicious recipes, and more!
  
  I cancelled the  One Minute Abs + Svelte Life Series   and refunded the $49 back. Please allow a few business days for the refund to be processed and reflected in your account.
  
  Let me know if you require additional information about the program. I am happy to answer any questions you may have.

• Initial Complaint

  Date:10/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Svelte metaboost connection programme for $29. Separately I was told that I could schedule a call with a coach from Committed Coaches 100 to discuss options for one on one fitness training. I had a call with a coach and said I needed to know what the cost would be so he said he would send the information. He sent an invoice by email for $1200 as the cost of the training for 3 months, and on the same day that I received it I replied and said I would not be proceeding. A month later I got a ln email telling me that payment is past due. I emailed Svelte and Committed Coaches to let them know that I had not signed up for that service and their behaviour was fraudulent.

  

  Business Response

  Date: 10/30/2023

  Hi *****,

   

  Thank you for reaching out. I am sorry this happened. Do you need a call from one of our coaches so I can coordinate with them?

  Looking forward to your reply. 

• Initial Complaint

  Date:10/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After seeing ads on social media, I purchased a workout program called One and Done on 6/19/23, Order #: *******. The cost was $31.55. This program was advertised as a one-time purchase. I received a second order confirmation on 6/19/23, #******* for something called One Minute Abs + Svelte Life Series. The cost of this on the order confirmation was $0. I assumed this was a free add-on. There was no information on this confirmation about future billing, opting out, etc. I did not intentionally opt-in for any programs that I would be charged for in the future. Yesterday, 10/24/23 I received a notification from my bank about a possible fraudulent charge of $53.31 from SVTRAIN.COM. After further investigation, I found I was charged $53.31 by SVTRAIN.COM on 7/27/23, 8/26/23, 9/25/23, and now on 10/25/23. I never received any receipts or order confirmations after being charged on these dates, thus I did not know I was paying for this, nor was I using any additional services besides the One and Done program I purchased. I logged in to my Svelte account, there are no details about any programs I'm enrolled in, thus no ability to cancel or confirm receipts. Their site has a field to enter your email address to see what you are enrolled in that takes you to a page full of clickbait about getting a special deal on programs, but no personal enrollment info that's helpful. I called customer service today and requested a cancellation of services and was promised a refund for the charges on 9/25 and 10/25 because of their 60 day guarantee. I wanted to be refunded for all 4 charges but was told I opted in therefore I owed the charge. I did not intentionally and had no idea I was paying for this. I'm a regular computer user, make on-line purchases frequently and feel confident in purchasing items and services on-line. If I did opt-in, I'm confident in saying I was tricked into clicking on something. It's clear their practices are deceptive.

  

  Business Response

  Date: 10/26/2023

  Hello ********,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription for One Minute Abs + Svelte Life Series  that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  Upon checking, you were refunded for the month of September and October. Also, this subscription has been cancelled. 

  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 10/26/2023

   
  Complaint: 20783115
  
  I am rejecting this response because: your practices are predatory. I never received anything that told me I was being charged monthly for a service I don't know how to access, nor could I find how to cancel. No info in my account. No receipts for charges. No emails following up about this supposed service I signed up for. You say the cost is $49. I was charged $53.31, assume it includes tax, but no way of knowing because I never received a receipt for any of these charges nor are these charges available for review in my account. There are countless e-commerce platforms that allow customers to see purchase history, manage subscriptions, etc. This is the norm.

  Several of your responses to complaints here on BBB state "Improving Communication: We understand the importance of transparent communication, especially when it comes to subscription services. We're actively working to enhance our messaging to ensure that our customers fully understand the terms of the programs they are signing up for."

  You clearly have not changed your practices and you acknowledge you know your communication is poor. You have 76 complaints here on BBB. 

  While I realize you are unlikely to refund the rest of my money, I will not state that I am satisfied with your response. You are bilking your customers. I thought your services looked questionable, I took a chance, but wasn't wrong.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/27/2023

  Hello ********,

   

  Thank you for your reply. The subscription option is clearly stated when you ordered the One and Done or Metaboost program. Also, our customer support is 24x7 you can contact us right away to cancel the subscription and get a refund if needed. We only offer 60-day money back guarantee. The most I can do is to offer you up to 120-days which is 4 months refund. 

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 20783115
  
  I am rejecting this response because: I will accept this response once I have email confirmation of a refund for 4 months/ 120 days.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/02/2023

  Hello, we already refunded 4x$49- charges from July to October. 

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of October a $49.00 charge came through my bank account that I did not recognize. Using the bank information I discovered it came from Svelte Media. I remembered a one time purchase of $29 last February for the One and Done program but no other purchases. After checking all my statements, I found 8 months of $49.00 charges totaling $392.00. I called right away and the service rep.told me he cancelled the ongoing charges & would refund my money. In a few days 2 credits posted to my account for total $98.00. I realized quickly they did not intend to refund in full. I begin emailing & asking for all the unauthorized charges to be returned. I explained I live on Social Security so every ***** is needed and I would never agree to $49.00 a month for a fitness program. I sent 5 emails and they finally agreed to another $98 (2 payments) with the excuse that their policies didnt allow any more refunds. Thats a poor excuse in my opinion and I want the rest of the $196.00 they deducted. I decided to reach out through BBB after seeing others have had a similar experience in hopes that it will also help others.

  

  Business Response

  Date: 10/25/2023

  Hi ,
  
  Thank you for reaching out to Svelte Training, We're happy to help.  I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  I would like to confirm that your $29.00 One and Done purchases is a one-time payment lifetime access program with no recurring charges to your account.

  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  

  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  We have cancelled the  One Minute Abs + Svelte Life Series and refunded 4x $49 back. Please note that we only have 60-days money back guarantee and we already extended yours to 120 days.
  
  Let me know if you require additional information about the program. I am happy to answer any questions you may have.
  

  
  

  Customer Answer

  Date: 10/26/2023

   
  Complaint: 20777145
  
  I am rejecting this response because: I promptly called when I found the 8 months of unauthorized charges to my account. In the 5 emails I sent & replied to I explained my financial situation of living on Social Security. I was bombarded with offers for other services when I paid for the One and Done plan. I rejected them all. I want the remainder of my money returned. Its obvious from the many complaints that I am not the only one to be deceived.
  
  Sincerely,
  
  **********************************

  

  Business Response

  Date: 10/27/2023

  Hello *****,

  The subscriptionbis something that is voluntary and had to be selected on the following page after you purchased One and Done or MetaBoost . The membership is billed at $49 per month starting when your free trial period is over. After reviewing your account, this was canceled. We even extended our 60-days money back to 120 days. We have refunded you 4x$49. 

  Customer Answer

  Date: 10/30/2023

   
  Complaint: 20777145
  
  I am rejecting this response because: I can assure you that there was no active intent on my part to purchase or even participate in a trial of the program I was charged for. ($49 X 8 months) I never accessed that site or used it in any way. I see from other numerous complaints on BBB & other complaint boards that I am not the only person this has happened to. 
  I want my money refunded in full. You know it is within your power and the right thing to do. I understand my personal situation of being on a fixed Social Security income is not your problem, but being out almost $200 for a service I never used or wanted is a big deal for me! I hope you are indeed reviewing this deceptive media packaging and will amend it for future prospective customers.
  Sincerely,
  **********************************
  **********************************

  

  Business Response

  Date: 11/02/2023

  Hi, we issued refunds from July to October.

  Order ID *******- 10/02/2023 10:12am By **************** - Refunded - $49.00 Trans-ID: **********

  Order ID *******- 10/02/2023 10:13am By **************** - Refunded - $49.00 Trans-ID: **********
  

  Order ID *******- 10/10/2023 03:11pm By ******************************* - Refunded - $49.00 Trans-ID: **********
  

  Order ID *******- 10/10/2023 03:10pm By ******************************* - Refunded - $49.00 Trans-ID: **********
  
  
  
  

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******************************* and I would like to request a refund of an unauthorized charge on my credit card. I have noticed a monthly charge of $51.21 from Svelte Media, since 10/2023 (1 payment in total so far). I have not bought any service from that company nor agreed to any subscription. On 10/1/23 I bought the Meta boost program. It's supposed to be a ONE-TIME purchase of $30.31. The e-mail used for this purchase was ************************** and I have declined all the up-selling offers during the purchase process, so I kindly request you refund me the 1 payment of $51.21 and make sure that you cancel and remove my credit card information immediately.

  

  Business Response

  Date: 10/18/2023

  Hi ********,
  
  Thank you for reaching out to Svelte Training, We're happy to help.
  
  I would like to confirm that your $29.00 purchase of the One and Done is a one-time payment lifetime access program with no recurring charges to your account.
  
  Additionally, please keep a lookout for emails from Mere and the other Svelte Coaches to receive exercises for specific parts of the body and delicious recipes, and more!
  
  I cancelled the  One Minute Abs + Svelte Life Series and refunded the $49 back. Please allow a few business days for the refund to be processed and reflected in your account.
  
  Let me know if you require additional information about the program. I am happy to answer any questions you may have.

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/10-2023 was there a draft of 552,53 krowns drawn from my account by SVtrain.com *********** ** for something I did not order. I did not want to be in a group I only wanted the recipies I bought from you 3/10-2023. I do not want anything else from you.Could you please give the money back and not draw any more money from my bank account.

  Customer Answer

  Date: 10/10/2023

  The issue of the problem was finally solved. I will get a refund and not being sent more mails from the company. 
  Thanks for helping me. I did catch them on the phone just 1 he ago. 

  

  Business Response

  Date: 10/11/2023

  Hello *********,

  Thank you for reaching out. Could you verify that charge? We only see 1x$29 and 1x$49 which has been refunded already. 

   

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had watched a video on ******** and clicked on something to learn more. My credit card was charged $30.60 and have never authorized charges. I contacted the business and they keep telling me they didn't have products for that low of a price and that I didn't have a membership yet they charged me.

  

  Business Response

  Date: 10/10/2023

  Hi *******,
  
  Thanks for reaching out to Svelte Training. We are more than happy to help.
  
  We are sorry to hear that you are opting for the program.
  
  No worries! I'd like to confirm that a full refund of your purchase has been issued. Please allow **** business days to reflect on your statement.
  
  Feel free to reach out again if you need additional help.
  
  

• Initial Complaint

  Date:09/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accidentally sigmed up for 7 day trial, received no information or access to the program other than a pending charge in my credit card, and could not find a way to cancel. My credit card has an attempted charge for $31.10. I WANT TO CANCEL. I do NOT want my card charged. I want my card number taken out, and no further charges, or subscriptions

  

  Business Response

  Date: 10/02/2023

  Hi *****,
  
  Thanks for reaching out to Svelte Training. We are more than happy to help.
  
  We are sorry to hear that you are opting for the program.
  
  No worries! I'd like to confirm that a full refund of your purchase has been issued. Please allow **** business days to reflect on your statement. Also, you're not under subscription.
  
  Feel free to reach out again if you need additional help.
  
  

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up a call, expecting that I would receive my weight loss program. I received a call from *****. I was told I have to pay an additional $1200 to get a guaranteed weight loss. So, I made payment arrangements. I was told that a coach would contact me immediately. I made the payment of $200. And now no response from ***** and no response from ****** who was emailing me all the information.

  

  Business Response

  Date: 09/28/2023

  Hello ******,

  Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced. I've forwarded this to the person in-charge to contact you **** and resolve this issue. Your satisfaction is important to us. Thank you for your understanding

   

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a one time PDF file ($29) that required a subscription at $49/month. During purchase I was told I could cancel at any time. I immediately cancelled the subscription and never again tried to login to use the subscription. However, the subscription was never cancelled and I was charged for 6 months of subscription for a total of $294.When I realized I was being charged for a subscription I had cancelled I called the company and they only agreed to refund $98 (2 months). I would like a refund for the remaining 4 months that they didn't want to refund ($196).

  

  Business Response

  Date: 09/26/2023

  
  Hi *****,
  
  Thanks for reaching out to Svelte Training. We are more than happy to help.
  
  We are sorry to hear that you are opting for the program. I've checked in our system and you only emailed us to cancel it today. 
  
  No worries! I'd like to confirm that a full refund of your purchase has been issued for the 2 charges made. Please allow **** business days to reflect on your statement.
  
  Feel free to reach out again if you need additional help.

  Customer Answer

  Date: 09/26/2023

   
  Complaint: 20656085
   
  I am rejecting this response because:

  
  When I payed the $29 I though this was it, I have never received an e-mail with an invoice every month for the $49 and I think this is not fair. If you get a service I'm willing to pay it, but I never used the website and any of the things you offer because I though I couldn't, because it was only for a month. You don't make it clear for people, and I'm sure there are other complains about this. I will never recommend this site to any one!  

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/27/2023

  Hello *****,

  The membership is 100% voluntary and you had to opt in, you also received billing emails prior to every charge sent to the email on file. We can only do the 120 days refund as a one-time courtesy. 

  Customer Answer

  Date: 09/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  This is better than nothing, but this doesn't mean I won't post bad reviews to this website/program, is definitely a scam when it comes to making things clear. I'm sure I'm not the only one and I want to warn people. 

  
  Sincerely,
  
  ***********************