Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! I would like to pay for the workouts plan, however my cards are getting declined for some reason. Can I send it to the company via bank transfer or is there any link to pay via Apple Pay? Apple Pay would be extremely helpful. Thank you for taking a complaint into consideration, looking forward to burn fat! Cheers !

  

  Business Response

  Date: 04/09/2023

  Hi There,

  Unfortunately, we do not accept Apple pay as a form of payment. If the customer wishes to make a payment she can do so on our website or she can give us a call and we try and process the payment for her.

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a diet workout program from Svele Media. When I made the purchase books were pictured,. what I received was a digital program. When I clicked on the link to the so-called program that was set up for me, there are new links that dont work or links to more purchases. These additional purchases I was led to believe were included in the initial programs that I bought. . I called them on the phone. They asked for my email address and they have no record of my existence even though the programs for Center that email and my credit card has been charged twice.. I tried to send them an email. The one that is pictured on the help section of the website and it says it is not a valid email address..

  

  Business Response

  Date: 06/23/2023

  The customer has been refunded and the subscription has been canceled.

• Initial Complaint

  Date:03/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with SVELTE to get an exercise program. I agreed to pay $41 for what I wanted, I have received and email that I will be billed $49 a month starting in 7 days and another that I was charged $199 for something. I need help getting my credit card to stop being charged. I have contacted them hours ago and they won't respond.

  

  Business Response

  Date: 04/24/2023

  Hello!
  

  This has been resolved.  Customer has been refunded and advised that her concern has been addressed. 

• Initial Complaint

  Date:03/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered what I thought was a one time only program and I just noticed that they have been charging me$***** since February of 2022. I went to their chat to request information about this and explained that I did not want this lifetime subscription nor did I want it at any point and they answered that I had to complete a form. The form they sent to me had in the small print information about a **** charge for something but if you continue reading it tells something about a ***** a month charge (like a trial period). So, instead of canceling I would just be on the hook for ***** a month instead of *****. lt is just not clear and I believe they are tricking and taking advantage of the consumer. I went on line and read many, many complaints just like mine. I called them at ************ and they agreed to give me back $196.00 only, they are keeping about ****** of my money. They are tricking the public. I hope the BBB investigates this company

  

  Business Response

  Date: 04/25/2023

  To whom it may concern, 
  
  Please be advised that this issue has been resolved.  Customer has been refunded.

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19853891
  
  I am rejecting this response because:  I ordered a one time order for $*****.  They charge me ***** in January of 2022 and ***** on 2/4/22.  After that they charaged me ***** per month 12 more times.  When I talked to them they indicated that they would refund me, of the $666.00 they had charged me, only $196.00. 

  I believe I only owed the $***** for the one time order so if I substract that from the $666.00 they charged me they owe me $617.00, not $196.00.

  They make the client believe he/she is ordering a one time only but keep on charging the unsuspecting client.  I have copies of my **** statements showing every single charge.  Copies will be provided upon request.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/26/2023

  Hi *****, 
  
  Happy to clarify things for you.
  
  The One and Done program that the customer purchased involves a one-time fee of $29. However, she also opted for the 7-day free trial of our Svelte Life Series membership. This is something that is voluntary and had to be selected on the following page after you purchased One and Done. The membership is billed at $49 per month starting when your free trial period is over. There was a disclaimer prior to opting it that the customer will be charged moving forward if they will not cancel the said program.  
  
  The customer's subscription has been canceled and refund was issued for the charges within 120 days.  
  
  Let me know if you have any other questions.  Thanks!

  Customer Answer

  Date: 06/26/2023

   
  Complaint: 19853891
  
  I am rejecting this response because:  I did not know that I was getting in what seems to be a lifetime membership.  All I wanted was to try it once, I did not intend to create an indefinity expense of $***** per month.  This business is savier than their customers.  They get hold of your credit card and milk it until eventually the unsuspected customer realizes that someone is bleeding his/her account for ***** every month.  That could go on for years.  I am a retired person on a fixed budget who would not commit to a frivolous expense of ***** per month.  I was not aware that they were putting me in a lifetime membership.  It is true, they refunded me a small part, I believe they said for 120 days but they kept the rest that was much more than that.  I realize that they will continue fighting these since they have the resources and the people they hire (with the money they take from unsuspecting clients) to continue this.  I am sure that they have encountered this situation before and know how to handle it, I am sure they have everything covered under the small print, checked and re-checked by their attorneys.   I just want to set a precedent of what they are doing: they are taking advantage of the consumer.  I might not get my money back but by exposing them I might be doing a favor to those who come after me.  These kind of businesses need to be stopped, the unsuspected, unsophisticated consumer should not have to be at their mercy.  I hope everyone who is in my situation fights them, one of us might not win but together someday we might.  This is not just a matter of money.  It is a matter of what is right and what is wrong.  Again, I never knew I was acquiring an indefinite monthly debt of $***** for something I was not interested in keeping, all I wanted was to try it Once and Done.

  Thank you very much for your help and if they don't return me my money I hope you stop them from getting unsuspecting people into these lifetime memberships.  If they do this to ***** people they are collecting $49,000.00 per month.  THEY NEED TO BE STOPPED.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/25/2023

  Hello ********,
  
  I want to extend my sincerest apologies for the frustration and inconvenience you've experienced due to the charges you were unaware of. We value your feedback and understand the importance of addressing your concerns promptly.
  
  Upon reviewing your account and the details you've shared, I'd like to provide you with the following information:
  
  Refund Process: We have a 60 day money back guarantee and we honored your refund request for a total of 120 days. The membership is voluntary and must be selected by the customer. We apologize you did not get the experience you were after.
  
  Communication and Clarity: We deeply regret any confusion that *** have arisen regarding the terms and charges associated with our program. Clear communication is paramount, and we're committed to improving our messaging to ensure that our customers fully understand the terms of any offer they are considering.
  
  Customer Satisfaction: Your satisfaction is important to us, and we want to ensure that your experience with us is a positive one. We're actively reviewing our processes to prevent similar issues from occurring in the future.
  
  If you have any further concerns, questions, or would like to discuss your experience in more detail, please feel free to reach out to our customer support team at ******************************************* We appreciate your willingness to share your experience, as it helps us learn and improve.
  
  Thank you for bringing this matter to our attention, and please know that we take your concerns to heart. We genuinely hope to have the opportunity to regain your trust and provide you with a better experience moving forward.
  
  
  
  Best, 
  
  *****
  Customer Support Manager
  **********************
  
  

• Initial Complaint

  Date:03/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought into the company's one and done program for a one-time $29 payment and did not buy into any further of the products so that I would not be charged anything further. Just found out I have been paying a monthly fee to the company. I just deleted my account so that I do not get charged any further, plus the program didn't work for me I actually gained more weight.

  

  Business Response

  Date: 06/23/2023

  Customer canceled and was refunded for her subscription. Also, an email was sent to the customer confirming the action was taken.
  
  04/18/2023 12:30pm By Agent 63 SW - Refunded - $49.00 Trans-ID: **********
  04/18/2023 12:30pm By Agent 63 SW - Refund for $0.00 sent to TaxJar
  03/18/2023 02:16pm By Profitable Media LLC - Customer cancelled the subscription from Self Cancellation Page.

• Initial Complaint

  Date:03/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertisements make it difficult to contact them.

  

  Business Response

  Date: 06/26/2023

  Hi, 
  

  Email sent to the customer advising that the subscription has been canceled and refund has been issued.  Additionally, told her to feel free to reach out for any further assistance.
  
  

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mere I signed up to receive the meta boost recipes and was under the impression that it was a one-time purchase of $29. ($30.74) I don't recall ever seeing anything that said I was signing up for a monthly subscription. I have not used anything from this service and did not subscribe to it. I have been charged $51.94 each month since July 18, 2022. After looking into it, it says that I must have enrolled and just didn't unenroll. Again, I never received confirmation or documentation stating that I would be charged a monthly fee. This is misleading and sneaky. Reputable business do not perform in this manner. If my husband hadnt questioned me about this charge, it would have continued endlessly . I never used this product once and seek compensation for the roughly $450 spent on this progra That I never signed up for. You can keep the initial $30.74. Apparently the price you pay to set up a future scam. And from the looks of it, this is on ongoing practice by this business. Truly shameful.

  

  Business Response

  Date: 06/14/2023

  The customer was refunded within 120 days, and an email was sent to the cx advising her that the refund had been issued.
  
  Thanks!

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled my subscription and they are still taking money out of my account

  

  Business Response

  Date: 06/23/2023

  The customer's subscription has been canceled and she got refunded for the most recent charge.  
  Refund notification sent to the customer
  
  
  

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign up for this site. Please refund monies owing.

  

  Business Response

  Date: 06/26/2023

  Hi, 
  
  This customer was refunded and subscription has been canceled 4/7.  Email sent to the customer to advise.

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original purchase date: 2/4/2023 Amount of purchase: $29.95 Company committed to:Metaboost fat flush ebook Metaboost belly blaster ebook Metameals shopping list and recipe ebook Bonus #1: metaboost body video Bonus #2: metabalance ebook 1. I requested a refund via email for their "no questions asked" refund policy on 2/23/2023 (NO RESPONSE)2. From a promotional email send to me on 2/27/2023 (NO RESPONSE) (this was NOT a no-reply email. It clearly said "If you have any questions, please just hit reply to this email (smiley face)) I requested a second refund. 3. From another promotional email send to me on 2/28/2023 (NO RESPONSE) (this was NOT a no-reply email. It clearly said "If you have any questions, please just hit reply to this email (smiley face)) I requested a third refund. 4. I sent a ******** Messenger message to **************************************************** Training on March 4 at 1:26 pm, requesting a refund. It was read on March 4 at 1:27 pm (one minute later) with NO RESPONSE (I have a screen shot available to send if needed.)5. I then sent another email March 4 at 1:36 pm, letting them know i was contacting the BBB on Monday March 6th. (NO RESPONSE)I have received absolutely NO response from this company in an effort to provide a refund. I do not have an order # or tracking #, I have the original VIP access email.

  

  Business Response

  Date: 06/23/2023

  The customer has been refunded 03/10
  
  Please see details below,
  
  ory: 03/10/2023 06:07pm By Agent 34 - cx sent a Pm on Fb stating that she would like to cancel//refund was issued-DB
  03/10/2023 06:07pm By Agent 34 - Refunded - $31.28 Trans-ID: ***************************
  03/10/2023 06:07pm By Agent 34 - Refund for $31.28 sent to TaxJar

  Customer Answer

  Date: 06/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************