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Business Profile

Web Hosting

Newfold Digital, Inc.

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 616 total complaints in the last 3 years.
    • 135 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a paying Bluehost customer for over 10 years. Since January 2025, my hosting account has been locked, preventing me from accessing critical business **************** Ticket: OEML-******* Reference: IC-******* Despite dozens of calls and chats, Bluehost repeatedly promises to unlock my account but never follows through. On my most recent call, I was placed on hold for over an hour, only to be told to wait another three hours for a resolution that never came.This ongoing failure has caused significant business disruption, lost productivity, and financial harm. I am requesting:1. Immediate restoration of account access.2. A formal explanation from management.3. Compensation for the time and revenue lost due to Bluehosts negligence.

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 13, 2025, I discovered an unexpected charge of $617.78 from HostGator on my credit card. This charge was made on May 4, 2025, for an auto-renewal service. I was surprised by this transaction because the credit card on file had expired in 2023, and I had not updated it. Despite the card being expired, the charge still went through.

      I received no notification in advance of the upcoming charge, nor did I receive any invoice or confirmation afterward. I only became aware of the charge while reviewing my credit card statement for the month.

      I immediately contacted HostGator customer service, but they stated that they could not issue a refund because I was outside their refund window, which only allows for requests on the same day the charge occurs. They also claimed the issue was with my bank, not with them, even though the charge was processed on a long-expired card.

      This situation is both concerning and frustrating. I feel that HostGator failed to provide adequate communication about the charge and renewal, and their refund policy is unreasonably restrictive. I am seeking a full refund for the $617.78 charge.

      Customer Answer

      Date: 07/08/2025

      The company actually did respond to me almost immediately after filing this complaint. They have since refunded me the money that I was wrongly charged for.

    • Initial Complaint

      Date:06/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We renewed our dedicated service plan because we were told it had a longer than 4 year EOL. And we were sold on this idea that we would be upgrading to a long term hardware and software system. However, for a short while we have been experiencing both login and upgrade issues with our dedicated server. All while keeping in mind we were not prepared to upgrade this most recent time but we did it thinking we would have a better uninterrupted service. Our time and money are not being appreciated enough by this firm and its affiliate HostGator. We constantly get the run around every time there is an upgrade issue.

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Case number open with Netfirms is case (E-340461)My organization name with them is ******************, primary domain it is under is ********************* The domain I am having email issues with is **************** The issue is their *** services are broken. I cannot update the MX record to reflect accurately. As soon as I make a change, Netfirms is resetting it to a previous value. I have opened a case and they are saying its Microsofts fault. ********* should not be able to affect their *** records. ********* only should be able to read the records. We are not going on two weeks without email. When I tried to escalate their response was they are working on it and will get back to me in ***** hours and that they would be in contact with me via email. (My email is not working, I made that clear and they insist on emailing me with an update). I have asked to talk to someone on the phone and they said they have phone support, I asked for a number and their exact response was "I'm afraid as we do provide phone support, There is no phone number" so do they offer phone support or not? At this point we have been without email and are in a standstill with them. I've tried transferring the domain to another Domain hosting provider and netfirms is not releasing the domain, They said it will take 5-7 business days.

      Customer Answer

      Date: 06/15/2025

      This is a week going and we still do not have emails. 

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No Support
      This problem has been going for the last 2 months
      Website has done many times and now my email won't work at all
      Support claim is a waiting game, this continues to happen every time they make any chances
      The truth be know they broke the settings more than once.

    • Initial Complaint

      Date:06/09/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Web com to build my website, *********************.com and to transfer my business email address onto their server. Web.com failed to activate my email. As a result, I lost access to my emails. I called on June 6, 2025 and spoke with **** and **** the supervisor. Per ****, she apologized as she found what the problem was which was a problem with the DNS which she stated that she could fix. She had no way of providing a reason or remedy. As a result, I lost very important emails that web.com cannot answer for. ***** said that there was nothing that she could do. I asked to speak with a supervisor. She transferred me to ***** who said that there was nothing that she could do. This is poor business after I have paid $1200.00 for the website project and my email was part of this service that I purchased and my email is not working.

      This has impacted my ability to do business and I do not know where my emails are going. I would like a refund for my inconvenience and poor service that Web com has provided.

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This has become a never-ending nightmare with my hosting provider, JustHost.com / Bluehost.com. In 2024, I decided to migrate my websites to a new host due to ongoing service failures. To do so, I needed to download my data. Following customer support’s advice, I tried to archive all files through the control panel, but the process failed. On a follow-up call, I was told to keep my computer running for two days to compress the entire 87GB folder. We left it running for 21 days—still nothing. The files could not be compressed or downloaded. I spoke with multiple support agents and followed every instruction exactly. Still, the download never occurred. It’s clear the company is deliberately limiting access to certain files to sabotage a back up and keep us as a client to force ongoing payments. We’ve already paid for several extra months with no results. Then came an email demanding more money just to create a backup, falsely claiming a 20GB limit. My main email account alone is over 22GB, and this was never an issue in over 15 years of hosting. Despite numerous calls and paid services, they’ve delivered nothing. They are holding my business data hostage and making it nearly impossible to leave. We are demanding the immediate creation and release of a compressed 87GB folder, along with the ability to download and delete our data from their servers. Additionally, we request a full refund for all hosting fees paid from January 2024 up until today, as the company has sabotaged our work and effectively held our files hostage, preventing even our web designer from retrieving critical data. Let’s resolve this professionally and part ways: one compressed 87GB folder, and a full refund for 2024 and 6 months of 2025. Thank you.

      Customer Answer

      Date: 06/11/2025

      We are submitting this update to our existing complaint against Bluehost / JustHost to document additional serious misconduct that has directly harmed our business.
      Recently, we discovered that our main website—**************—was taken offline without warning. When we contacted Bluehost support, we were told this was due to a so-called "upgrade," and were then offered a paid service to fix the issue. If we declined, they advised us to “contact our web designer.” This is completely unacceptable. We have already paid thousands of dollars to build our site, and there have been no code changes on our end. The explanation they provided is both false and clearly part of an ongoing pattern of attempting to extract more money from customers—plain and simple, a predatory upsell.
      As a result of their interference, the website now displays blank or broken tabs, including sections for contact information, our services, partners, and merchandise. The visual layout and photos have also changed. The entire site looks different and degraded compared to what we originally had in place. We have dated screenshots documenting the original version of the site for reference.
      We are also including several previously saved screenshots to demonstrate exactly how our website looked before the damage. If you want to see its current broken state, just visit **************. JustHost / Bluehost destroyed our site in order to generate extra revenue through unnecessary repair fees.
      We demand that Bluehost immediately restore our site to its previous functional version, without charging us for repairs caused by their own actions. Sincerely,
      **** ****** *****

      ****** ***** ***** *******

    • Initial Complaint

      Date:06/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased BLUEHOST for my two websites, ************************* and **********************. I was doing multiple videos and uploading them throughout social media, I was paying ads on ******** and Instagram when suddenly, Bluehost took down my pages. I have lost thousands of dollars in paid ads. Ive lost time, energy. I am extremely anxious. I cant sleep. Ive called Bluehost **************** most everyday for two weeks and they still dont resolve my issue. I need backups for my pages they said they would back up my websites. But today they said they needed to issue another ticket because I didnt respond to their email. They never sent me any email! I everyday even search my Junk email desperately looking for their email. They never sent it. Now as I wait it will be three weeks without websites. Live even lost reputation because I was running ads and as a therapist reputation is everything! A few days ago someone referred to me inappropriately through a text message calling me a fraud. Im so frustrated this is now affecting my health. I dont know what to do. I wish I had money to sue this company but I dont. I now cant get clients without my website. Kindly, BBB reach out to this company. Let them know how their business practices is putting me literally out of financial resources. Thank you!

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** is my Domain Name Registrar. They are REFUSING to allow me to Forward or redirect my Domain Name to another page without the purchase of a Hosting Plan. However, their website at www.********.com/Domain specifically states "Your domain comes bearing gifts." Which includes "Automatically redirect your domain’s visitors to other desired locations on the web." I have spent more than 5 hours by chat, by phone and online trying to get this done, but they have said this can only be done by purchasing a Hosting plan. This is a bait and switch deceptive and abusive Consumer Fraud practice in trying to upsell Consumers. I've uploaded a printout of their webpage. Please help. Thank you, Rafael

    • Initial Complaint

      Date:05/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been a long-time customer of ************************** (a ****************** company) and host over 100 domains through their platform. Our account is : trademe In April 2023, IPOWER charged our card $119.88 for an email plan that was initially priced at $18/year, without our authorization or any clear prior notice of the price change.Due to trust in their services, we overlooked this charge. However, in April 2025, IPOWER attempted to charge us again for the same amount. The charge failed due to insufficient funds on the card. In response, they suspended our account, making our domains, emails, and websites inaccessible, which caused serious harm to our clients and business operations.We attempted to resolve the issue by contacting their support team. Their live chat admitted that they do not reply to emails, and we have received no proper assistance to resolve the unauthorized billing or account suspension. Their only response was to offer minor discounts (10%, then 15%, then 20%) if we agreed to pay the charge instead of acknowledging the original issue of unauthorized billing and service disruption.We have requested a refund of the $119.88 and reinstatement of our services, but they continue to ignore emails and push for payment. The lack of transparency, poor customer service, and refusal to address unauthorized billing raise serious concerns.We are requesting the BBB to help us: Obtain a refund for the unauthorized $119.88 charge. Have our account and all associated services reinstated immediately. Prevent future billing without explicit consent.This situation is impacting our credibility with clients and causing financial loss. We seek BBB's intervention to resolve this matter fairly.Thank you and best regards

    Newfold Digital, Inc. is NOT a BBB Accredited Business.

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