Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Newfold Digital, Inc. has 8 locations, listed below.

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  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

• 

  Newfold Digital, Inc.

  1500 N Priest Dr Tempe, AZ 85288

• 

  Bluehost Inc.

  560 Timpanogos Pkwy Bldg G Orem, UT 84097

• 

  Dotster, Inc.

  13115 NE 4th St Ste 240 Ste 240 Vancouver, WA 98684

• 

  HostGator.com, L.L.C.

  5005 Mitchelldale St Ste 100 Houston, TX 77092

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has taken over a week for a simple task to upload products to my website and I have been getting the runaround. I did get a call on Friday at an inconvenient time and rescheduled for Sunday but the call never came. I have been told to sign up for help at $33/month and $165/help for this and then after Friday, I sent an email to get a consultation. This task should not be that hard for all these smart techs you have. It is just getting the assistance,

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern. I am sending this complaint in order to get a refund from the Bluehost company. They have an auto renewal system. It was supposed to be Auto renewed from October 20th. However, my account was not supposed to have an auto renew function on it. I had asked to have the auto renew turned off by an agent, because I could not do it through my online account. Before the auto renewal, I had contacted them several times to have a customer service representative turn it off for me. They said that it had been done. My first contact with them was on October 12th. Then, I received an email saying that account was going to be Auto renewed in 7 days. I contacted them again to have them turn it off so that my credit card wasn't charged the auto renewal money. However it was. Therefore, I've been trying to contact them over the last 2 to 3 weeks to get them to take care of this issue and give me my refund. Because, I had asked them to turn that auto renewal off before the auto renewal happened. Therefore, I should have not been charged for the auto renewal. Every time I contact them they give me the runaround and give me many excuses why I can't get my refund. I'm just looking for the full money refund and then I'm satisfied. Thanks for your time and consideration.

• Initial Complaint

  Date:10/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a 1 yr subscription in 2022 for a WordPress blog. The subscription ended and I have tried multiple times to cancel the subscription. The company has made it impossible to do so while they continue to charge my credit card. I have emailed and phoned customer support numerous times and no one responds.

• Initial Complaint

  Date:10/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a web hosting service in October of 2022. I couldn't use it as their advertisement of support is non-existent in real life. I did not ask them for a refund, figuring it was my mistake. However, I followed their cancellation policy and canceled in JULY for October. I was then charged $347 in August for the renewal. I called them and they gave me my money back. I was then charged again in September. I called and they gave me my money back and assured me I would not be charged again. Today I was charged $347 again. The fact is, if I didn't pay attention, they'd have gotten this money from me. NOW they don't answer the phone, keep me on hold over one hour, and their chat feature is useless. I want my money BACK. I am filing a fraud case with my credit card company as well. Bad business right here.

  Customer Answer

  Date: 10/29/2023

  The company refunded me my money again. However this is the fourth time in six weeks I've been charged and have had to call and spend over an hour on the phone to get the refund. My time is as valuable as money. So far they've gotten five hours of my life. 

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Didn’t take long after migrating to Bluehost for the problems to begin. Over the past two weeks, my registered domains were broken - SSL certs don’t work and the domain name redirects to the internal server at Bluehost. More than half-dozen calls to support have been useless. They run AutoSSL on my domains daily and nothing changes. Feels like they’re holding my domains hostage. This is causing me real reputational damage, as I do website development in my business and work and I'm currently job hunting on those skills. Having a website out of commission is not a good look and I can't get anyone at Bluehost to fix the problems they introduced.

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well. I am writing to file a formal complaint and request a refund for unauthorized monthly charges to my bank account. I was recently made aware of these charges, and I believe they were incurred in error.I have been charged a total of $183.54 by Domain.com LLC for services that I was not aware of or had knowingly subscribed to. The charges have been recurring monthly without my consent, and I have only become aware of these unauthorized transactions recently.To clarify, I had purchased a domain and web builder service through GoDaddy. However, I deactivated these services immediately because I found a better alternative. My understanding was that my business with the domain was concluded, and I did not anticipate further charges. I have not received any emails from Domain.com LLC regarding these charges, and it is not possible that I missed monthly payment confirmation emails.I contacted their customer support to address this issue, and I was informed that Domain.com LLC had been sending monthly emails. However, I have no record of these emails, and it is crucial for me to receive these notifications to manage my financial transactions effectively.I kindly request that you investigate this matter promptly and refund the unauthorized charges to my bank account. The total charge of $183.54 is significant, and I believe it is only fair that I receive a refund for these erroneous transactions especially because I did not once used their service.I appreciate your prompt attention to this issue, and I expect a resolution at your earliest convenience. Thank you for your immediate attention to this matter, and I trust that Domain.com LLC will handle this situation in a professional and responsible manner.

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested Bluehost to migrate my website from Flywheel.
  I was charged twice by the business. I was told on Sep 28 and Oct 6 that the refund was complete and I would recieve money back ($202.81) within 24hours but did not. On Oct 20 I reached out again and spoke to a supervisor this time after a lengthy conversation with a CS rep before. I found out from supervisor that the refund was still not initiated and that the two CS reps I spoke to did not initiate refund. When I asked why I was lied to, the reply was that they simply apologize and will speak to them and their managers. I was then told another team will handle my refund and they will get back to me. At this point I requested a refund of both $202.81 charges, as the migration was poorly done. I had decided to cancel my hosting plan with Bluehost completely due to the terrible service and fraudulent information. Oct 19 I was told I will be refunded one of the charges but not the second charge because migration was done successfully and I never contacted the team that it was not done successfully. I have in-fact emailed **************************** numerous times. I have also submitted a "Request Change" through online Professional services. I also submitted complaints with reference *********** and more recently ********* and then a new case created by ******** ****** **** ** *********** On Oct 15, I again received an email that migration hasn't even started yet. And when you speak to their Support Team as per their email they don't know anything and say they will reach out by email which they don't. I am requesting a full refund of site migration and the refund of the double charge. I also request an explanation for such poor service and hours of my valuable time lost. Bluehost has lied to me about the services they offered when they sold me their package (free unlimited email), site migration that would be handled properly, refund that wasn't really done and other fraudulent behavior that is unacceptable.

• Initial Complaint

  Date:10/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/12/23, I purchased the Business Pro hosting plan. The customer service here is always pretty shoddy, but especially recently. I had gotten an unannounced server "upgrade" that broke my site. When reaching out to customer service, I was told that I had to wait "until the upgrade finished" to fix it, and when I asked how long that would be, I was told they had no idea. So, I figured I would wait a couple of days. As of today, 10/18/23, the issues were not fixed. I moved my site onto another host, and requested a pro-rated refund for the three year plan I had purchased just last month. I was told that I was outside of the return window, and there was nothing they could do. Not once during my purchase was I informed of a return window. So now, having canceled my plan, I am completely out the money. Had I not erroneously been told last week, within the return window, that my issues were going to be fixed, I would have canceled then. But now, a few days later with no resolution, and I am out of the window with no help or support from customer service.

• Initial Complaint

  Date:10/18/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since day one, I have been asking for a refund because this was too hard to set up. The first rep said she couldn’t find my account but assured me she would cancel. Then, the next day I received the attached receipt so I know there was an account set up. The second rep assured me he would cancel. The third on chat took forever to find my account and then I had to go because I didn’t have all day to chat and could not continue while driving. After completing a survey, I received an email that they would help me with this account. All I want is a refund. Also, I went back to look and see if I could log into this account and I cannot. So now I have no access to the account and no refund.

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Authority,
  We are using bluehost domain hosting services for domain www.*************.
  Our email address was changed and renewal charges which we did not authorize as %400 increase that is not acceptable. We can not reach out hosting services for 10days. Within 10 days we did contact support more than 2 times by phone and 2-3 times by chat. Today we also sent another email today and talk with support.
  
  Advise asap and details are as below:
  
  **
  From: S Oz <***********************>
  Sent: Saturday, September 23, 2023 11:29 PM
  To: ********************** <**********************>; ******************** <********************>; **************************** <****************************>
  Subject: Domain : ************* Hosting : Email address registered change req. and cant access Account & September 22-23 Renewals rejected
  
  Dear Authority,
  Please see the following two request
  
  1-
  Email address registered on your system changed/closed and we can't access Account.
  Today in one web page we changed the email address and verification email did not come up to the email address. Now can not reach web hosting. Please ASAP update the email.
  
  Registered: n********************
  New One (Requesting Change to): ***********************
  
  Name: *** ****
  Domain : *************
  Address: ***** **** *** * *********** ** *****
  
  PS: See the attached Driver license and "legal name change" doc that shows "*** ****" known as "******* ******* ******r". Last Driver license attached renewed as ""******* ******* ******r"
  
  2- Today we see that renewal cost around $300 with September 22 and 23. 2023 transactions/invoices and we remember that we did not chose auto renewal. Last year we paid $72 something and now it's a %400 increased. Unbelievable.
  Immediately cancel the renewals!
  If you offer the same price with last year we can continue and if not we are planning to switch to another provider.
  
  Best Regards
  
  *** **** - ******* ****
  **