Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Newfold Digital, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

• 

  HostGator.com, L.L.C.

  5005 Mitchelldale St Ste 100 Houston, TX 77092

• 

  Newfold Digital, Inc.

  1500 N Priest Dr Tempe, AZ 85288

• 

  Bluehost Inc.

  560 Timpanogos Pkwy Bldg G Orem, UT 84097

• 

  FastDomain Inc.

  560 Timpanogos Parkway Orem, UT 84097

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I transfered my web domain from GoDaddy to Bluehost a month ago. They couldn't seem to get my email working. After a month of losing thousands of dollars in business from a non working email, I found out that when Bluehost made the transfer of my site, it was to their ************** called FastDomain. No one explained a third company was going to be involved. I continued to contact Bluehost and they kept escalading up my order in the service department. They kept stringing me along. Today I contact FastDomains, who has my webdomain and they admit they have my domain but can't seem to be able to produce an EPP code to allow me to move my domain back to GoDaddy. This is absolute terrible customer service. I need that EPP code and I will never use Bluehost again. I noticed they locked my other domain that is when them, so I can't move it. Once I get this domain figured out, I will move my other one too.

• Initial Complaint

  Date:11/27/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased web hosting from bluehost for about $400 for a year. It is their policy to have backups of my website for 30 days after the account is deactive. My account was set to expire on the 25th of November 2023. I called Bluehost several times before thr 25th to express my dissatisfaction with their hosting services and their pricing. I told them I will not be renewing for another year but that I would be switching to a different hosting company. I asked them for backups of my website to transfer to my new hosting. They refused to give me my backups and said I MUST PAY them to renew my hosting. They held my backups as hostage to force me to renew with them another year. They are upset I want to switch hosting plans and now are refusing to give me backups of my website so I can provide that to my new hosting services. Everyday my website is down or offline. bluehost will have to pay for it.I am asking for a FULL REFUND of what I paid bluehost for the past year and I want my backups of my website. They have gone against their own policy by refusing to give me backups of my website. It is against thr law to force someone to renew with your company. Their own policy says they have backups for up to 30 days Today is November 26th.. my account was deactivated November 25th. And they are fusing to give me my website backups.

• Initial Complaint

  Date:11/27/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau Team,
  
  I am writing to you with deep disappointment and frustration regarding the services provided by Bluehost. As a long-time user of their hosting services, I feel compelled to express serious issues I am facing with Bluehost, which are severely impacting my business and professional integrity.
  
  My account with Bluehost dates back to November 18, 2022, and on November 19, 2023, I renewed my subscription for an additional month, receiving a confirmation of payment. However, since then, my website digitalnipuls.com has been unavailable, seriously jeopardizing my business.
  
  Despite more than 15 contacts with Bluehost support, they have taken no concrete actions except for providing assurances that the issue will be resolved. My access to cPanel has also been disabled, making it impossible for me to switch to another hosting provider and migrate my website.
  
  I want to emphasize that my business is severely suffering due to Bluehost's negligence and incompetence. I feel condemned to unjustified waiting, and the situation is becoming unbearable.
  
  Please take appropriate steps to investigate this situation and determine the cause of the uninterrupted service by Bluehost. I expect a prompt response and seek an urgent resolution to this problem so that I can continue my business without further disruption.
  
  Thank you for your swift response and assistance in this matter.
  
  Sincerely,
  
  Biljana Sejdinovic

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  On Dec 6, 2020, I purchased a 3 year discounted plan from bluehost.com to host my website. I paid $214 on Dec 6, 2020 and the hosting services were scheduled to expired on Dec 05, 2023 and plan was on auto-renewal and
  
  On Oct 16, 2023, the company sent a reminder email, stating that a renewal was scheduled roughly around Nov 20 and I failed to identify and read this email.
  
  On November 20, 2023, Bluehost sent a charge of $539.64 to my paypal account for an additional 3 years of service. I opened a case with paypal and I called bluehost's support to complain about the practice of charging early and to request a reimbursement of the charge. Their renewal came 16 days before expiry and I considered that it was unfair to be charged anything before Dec 5, 2023. I told the agent that such practice caused them to lose my business and I requested the removal of the account's automatic renewal. While on the phone, the agent confirmed that my account would expire on its own at the expiry date, Dec 5, 2023. The money was reimbursed the same day but the account was fraudulently terminated on Nov 20, 2023. My business website has been shutting, the hosting services have been terminated by bluehost on November 20, 2023 which is 16 days before the contract expiration.
  
  When I contacted again the company through their chat, they claimed that since the reimbursement of an early renewal has been made, they canceled the account. I tried to argue that they couldn't decide arbitrarily to cut me off before the expiry date and that I should still get service until Dec 05, 2023, but I was unable to send the message as the agent quickly terminated the chat pretexting my browser had been inactive. (screenshots attached). It becomes clear to me this is a malicious retribution for asking their early charge to be reversed back to my paypal. As a resolution, I am simply requesting my 15 days of service. Thank you.

  Customer Answer

  Date: 11/26/2023

  Hello BBB,

  The company responded directly to my email (See below). Their answer is utterly unsatisfactory and I seriously question the legality of such practice. According to their email, they are taking hostage my website data, I am unable to transfer it to another host provider unless I renew my subscription. MY response, included below, is requesting the pro rated reimbursement of the 16 days of missing service, at the  rate similar to what it would take me to host my website today, therefore on the basis of $539.64. I am also requesting $450 for damage and prejudice for the loss of my website. That amount will cover in part the cost of rebuilding another website from scratch.

   

  Thank you

  ____________________________________

   

  From:  ***************************** <*****************************>  
  Date: Wednesday, November 22, 2023 03:32 PM 
  To:  ******* <*****************>  
  Subject:  Bluehost - BBB Review - Customer service outreach [************]  
  
  
  
  
  
  
  Hello *******,
   
  
  
  My name is ******, I'm an Executive Response Specialist with Newfold Digital contacting you on behalf of Bluehost. I apologize I was unable to reach you when attempting to call you today.  
  
  We are attempting to contact you because we have reviewed your recent BBB review and wanted to help resolve this concern. If there's a better number or preferred time to call you at, please reply directly to this email with the details and we'll do our best to accommodate that for you. 
   
  We apologize for any inconvenience you may have encountered due to your hosting service being down. We understand how important this concern is for you and will do all we can to help resolve this matter as quickly as possible.   
   
  We have discussed this concern with our Billing Admins who explained that when an account is fully cancelled, whether it be intentionally or by mistake, the account cannot be reactivated unless the renewal payment is made.  
  
  To reactivate your hosting, we must receive the renewal payment first. Once you make the renewal payment, we can then have our billing admins issue a full refund and keep your hosting active until the end of your term 12/05/2023.  
   
   
  Please let us know how you wish to proceed by replying directly to this email. We look forward to hearing from you soon. Thank you for being a valued customer. Have a great day.
  Kind Regards, 
   
  ****** A. 
  Executive Response Specialist 
  Newfold Digital 
   
  
  
  
  
  
  
  
  Your services are subject to the terms and conditions set forth in our Service Agreement, which you accepted at the time of purchase. Please note, in accordance with our Privacy Policy, we will continue to send you notices and other important information affecting your account or services in order to fulfill our obligations to you.
  
  ©2023 by BlueHost, LLC. All Rights Reserved. ?**** **** ****, *** ****** ************* ** *****  
  
  -- Do not delete or change the following text --
  Security code: ^^*************************^
  The above code helps us secure your communication.
  
  
  
  
  
  
  
  ***************** <*****************> 5:25?PM (4 minutes ago)
  
  
  to executiveresponse
  
  
  
  
  
  
  
  No, I refuse to renew any contract with you. How can you make such a demand when you are unable to fulfill my current subscription? Your practices are abusive and dishonest. Since you are unable to fulfill the term of my subscription, I am requesting a pro-rated reimbursement for the 16 days of missing service. The pro rated amount should be based on $539.64 since this is what it would cost me today to replace the service. Since you canceled my subscription before its expiration, I was not given the legal opportunity to transfer any of my current data information to a new host, therefore I am requesting $450 of damage and prejudice for lost website data. This response is being forwarded to BBB. 
  
  
  
  

  
  

• Initial Complaint

  Date:11/20/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my website hosting account with Bluehost in July 2023 and received a confirmation that my account would be deactivated. However, in August 2023, Bluehost charged me again. I filed a credit card dispute with my credit card company that was resolved in my favor. I again received an account deactivation notice from Bluehost. Lo and behold, I just received another email from Bluehost TODAY saying I am past due on my hosting account and owe them $14.99. I'm sick and tired of dealing with this company! They offer no contact email address and their online chat is an AI that only wants to offer you the options of renewing a product.

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/27/23 I renewed my domain ********************** and was charged for domain expiration protection instead of domain privacy protection. I noticed the error on 11/14 when I received my bank statement and initiated a chat with mydomain.com. I've been with mydomain.com for over 10 years and I have never had domain expiration protection. Initially, they told me that I had 5 days to dispute the charge and ultimately, the issue was resolved by canceling domain expiration protection and transferring that charge to cover domain privacy protection.
  
  On 11/19/23 I tried to renew my ********** domain and was unable to do so because mydomain.com said my domain had expired even though the expiration date was 11/23. I initiated a chat and was given a link for an invoice. I paid the invoice and noticed that there was another charge for domain protection for **********************. When I told the rep he/she fraudulently added ********************** to the invoice and asked for my refund he/she said that I would not get a refund because they do not refund domain expiration payments. I told him that he added the ********************** domain to my ********** invoice in error and he/she still refused to refund my money. Also, if you notice the charge for domain expiration for ********************** begins and ends on the same day 11/19/23. I asked why he/she would include a charge for ********************** on the same invoice as ********** and was never given a sufficient answer.
  
  Lastly, I started the conversation on 11/19/23 about ********** so successswithcecelia.com should not have been invoiced at all for anything. They owe me $10.73.
  
  Here's the entire conversation: ****************************************************************************************************

• Initial Complaint

  Date:11/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My domain was up for renewal on 11/24/2023. I manually paid the required fee on 11/2/2023. I left my credit card on file so that when it was up for renewal again it would auto-renew. On 11/9/2023 my credit card was charged a second time. When I contacted support on 11/16/2023 they told me that they would not refund the second, unauthorized charge because it was against their terms of service as my domain was already registered for 2 years instead of the 1 I originally paid for. I would like the second charge refunded as it is not my fault that they made an error.

  Business Response

  Date: 11/19/2023

  Hello ********************,
  
  My name is ******* with Newfold Digital's Executive Response Team.  This case was escalated to our team for review. 
  
  We did not want to interrupt your Sunday but did want to follow up and assist. We will also give you a call Monday during normal business hours.
  
  If you could confirm the brand that the account is under and the primary domain for that account we would be happy to review.
  
  Please let us know if you have any questions and we look forward to speaking with you.
  
  Best Regards,
  
  ******************
  Executive Response Specialist
  Newfold Digital
  

  
  

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Bluehost, a web hosting company. On 3 November 2023, Bluehost mistakenly deleted my hosting account, which was supposed to expire on April 5, 2024. The invoice number for my account is ********, and the PayPal transaction ID is *****************.
  
  Prior to the deletion of my account, Bluehost charged me an illegal automatic payment on November 2, 2023. I contacted Bluehost to request a refund for this illegal payment, and they did refund me. However, in the process of refunding me, they also mistakenly deleted my hosting account.
  
  As a result of Bluehost's mistake, my server has been down for four days. This has caused me to lose money and clients, and has put my trademark goodwill at risk. Additionally, other websites hosted by us are now at risk of legal action.
  
  I have contacted Bluehost multiple times to try to resolve this issue, but they have been unable to do so. I am therefore filing this complaint with the Better Business Bureau in the hope that you can help me to resolve this matter.
  
  Thank you for your time and attention to this matter.
  
  Sincerely,
  ****** ** ****** ************

  Customer Answer

  Date: 11/29/2023

  I want to clarify that I am not the only person who had issues. Based on comments on Bluehost Facebook page there are many people who had the same issue and nothing is being done for them also

• Initial Complaint

  Date:11/06/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Essential Hosting Plan on February 10, 2022 for three years at $71.64 to build my website on IPAGE hosting platform. My website went completely down for some unknown reason to me. I have no access to the website at all at least since September; however, IPAGE support blames me and says I have to fix the database problem since there is no longer any database for my website all.... I had my website's underconstruction page up for at least a month. I have worked diligently with IPAGE support countless times since I discovered I could no longer access my website that I had almost finished. I asked for a refund of the difference so I could purchase another hosting company to no avail. They posted a message just recently ( I never saw it before) that the hosting cannot be cancelled, but that it has to run out. That is unacceptable. I need to finish my website now. I asked for the corporate office number to voice my complaint to no avail as well. It is very frustrating and nerve racking to say the least after all the work I had put into my website.

  Customer Answer

  Date: 11/28/2023

  ******* * from the executive Response Specialist team responded to me by email with incorrect account information. I sent the correct information to her and asked her to research and respond. However, I haven't heard a reply as of yet.

  Thank you

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being fraudulently charged after turning off all auto-renewal features, I discovered through a web search that this company is widely known to fraudulently charge people months, even years, after they have discontinued their service. After three chat conversations with Bluehost representatives they have refused to delete my credit card information and will not permanently delete my account with them. In order to keep from being fraudulently charged in the future, I want my credit card information to be wiped from their system and I want my account with them to be completely deleted and unable to be accessed by Bluehost ever again.