Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

• 

  Bluehost Inc.

  560 Timpanogos Pkwy Bldg G Orem, UT 84097

• 

  Bluehost Inc.

  1958 S 950 E Provo, UT 84606

• 

  FastDomain Inc.

  1958 S 950 E Provo, UT 84606

• 

  Dotster, Inc.

  13115 NE 4th St Ste 240 Ste 240 Vancouver, WA 98684

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/07/24 ***** 3 professional emails, and domain name jp-rentalproperties.com locked out of email and hosting site after the first day. it took 3 days to reach a human to dispute, at which time they have given us outrageously long hold times. Their services don't work and we would like to be refunded and have our domain name released. they have refused to release the domain name. order #'s include: ********** and **********

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 22, 2024 I decided to move my hosting services from ****** Workspace to Bluehost because I thought it would be a better fit for my business. That was a HUGE mistake. From January 22nd and till to this day February 2, 2024, I still cannot send any emails. Only yesterday was I able to start receiving emails.I've been contacting them everyday and each day I'm told it has been fixed and to give it an hour or so. The last time I contacted them, I was told that the fix was in process and to give it 24hrs, and now they simply disconnect the chat session or just leave me on hold and never come back to the call.I have been told twice now (on Trustpilot) that their escalation team would get back to me soon. Which still hasn't happened.I HAVE NEVER seen a more unprofessional and childish business. I have told them at this point all I want is a 100% refund, my account cancelled and my domain unlocked. I have no confidence in this company, I do not want them to fix the issue, I only want what was stated above.If not rectified soon, I will have no other choice but to court to recover the significant loss & damages.

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ipower's website says they are now Bluehost and they now show no address for Ipower.
  
  I had an account with Ipower, a web hosting service, for many years. The account was for my Boy Scout Troop. The domain is ***********************. I had been renewing the service in 3 year terms. Around September 2022 the Troop Committee decided to use another host. I ported the domain to the new host. I inquired at the time (in online chat, the only way you can contact them) if they would refund the remaining year of service. They said no. I accepted that.
  
  Over a year later on November 4, even though the website had been ported off and no service provided they renewed the service for another 3 year term. i did not see the renewal notice and only found out when I saw my credit card statement.
  
  On November 27, 2023 I contacted them in chat. The initial response was they do not refund after 15 days. I explained the situation and they agreed to prorate the refund and retain an amount equivalent to 1 month and I would get is in 7-10 days.
  
  3 weeks later I did not receive anything. I filed a complaint with my credit card company and they adjusted my account while they investigated. I was dismayed when I found that the credit card company reinstated the charge because my cancel was after the 15 period.
  
  I have emailed Ipower at the email address they use to contact me as well as the one provided by my credit card company.
  
  I expect them to at least refund the $671.70 promised by their representative. Ipower has not been providing any services to us for well over a year. If additional steps were needed to close the account I should have been informed when I initially inquired about that in 2022. I feel that Ipower should not have renewed an empty account.
  
  Attached is the copy of the chat where they said they apply the refund.
  
  Ipower is stealing money from a Boy Scout Troop!

  Customer Answer

  Date: 02/17/2024

  After my complaint was reported to the vendor I was promptly contacted by Bill A of Newfold Digital, parent company of Blue Host and Ipower.  He was very helpful.  After providing evidence that the credit card company had reinstated the original charge he was able to process the refund.  I see the original charge has been reversed on my credit card.  Thank you Bill!

  My complaint has been resolved.  Thank you BBB!

   

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday January 31st I called *** support to get a *** update on my website to 8.0. The *** special support line was happy to help. She needed to update the *** on her end to 8.0 first. Also, my website was showing that the *** needed to be updated so she would do that as well. My entire website disappeared. Even my wordpress account dashboard disappeared. I was on hold back and forth for 4 HOURS while they tried to resolve it. Then they disconnected me after 4 hours. I called back and another girl answered the phone and said the issue was escalated to a tier 2 supervisor. I asked to speak to a supervisor. None are available. They would call me back. It's now February 2 and I have received no phone call and no follow up. I did however receive an email that my hosting price would increase effective immediately. My website has been down for 2 days. I cannot run my business without seeing what customer orders need to be produced each day. I can't access anything at all. This is my sole source of income and how I feed my children. The level of frustration of being unable to get anyone on the phone who can help is beyond explanation. I have been a customer since 2013. I intend to pursue this matter to the furthest extent of the law.

• Initial Complaint

  Date:02/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/17/24, I was charged $89.88 for Single Domain SSL. I was also charged $151.65 for ******** Lite and renewal of WordPress Basic Hosting. On 1/18/24, my email accounts stopped working due to the new SSL certificate being configured improperly by Bluehost. On 2/1/24, I contacted Bluehost about my website showing a "Invalid SSL Certificate" error. After investigation, my website had not been working for over a week. The error, again, was due to improper configuration by Bluehost. The company refused to issue any sort of refund although I lost out on over a thousand dollars worth of sales due to negligence on their behalf......not on my behalf.

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the services of hosting and Domain with Bluehost.com, sometime in the beggining of the first 6 months of 2023 I´ve been getting emails to get the sitelock or malware program for my website, but i don´t want it because i don´t need it. i called in november because my website has been hacked, i told them that i haven´t touched my website at all but it was down, the person i spoke with on the phone said that they were going to do some update and changes then my whole entire website went down, a tech support was able to fixed it, now in this year 2024 i am having the same problem, i called bluehost and they did some update and scan and again i´ve lost my whole entire website, i called support and they said that its my problem and that i need to talk to security sitelock, so i get transfered to that department and they don´t help me at all **** only said well if you´re not going to purchase then i can´t do anything to help you. Again the Scam with the Sitelock, since they have been ofering me this service they have been messing with my website, i don´t have any problems or ever had problems with my other sites, but since they are scaming me, this is a federal offense. Now i called to speak to a supervisor and no one wants to talk to me they put me on hold for 40 min to an hour then they tell me a supervisor will call you back and they just send me to their voice mail.

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had Bluehost for the last three years as a hosting provider. their services became more and more lacking in customer service. Updating our accounts on the backend without any notification which caused email interruptions for a 7-figure company. Now that we are migrating our data to a new hosting provider, all of our backups are timing out and we are not able to generate a full cpanel backup. I have had three chat reps in the past three days tell me that they were going to initiate the backup and yet when I start a new chat session to check on the backup, the backup has not been created or is the incorrect size for the account. then tonight I asked the chat rep to do just that for the fourth time and the chat rep tells me that we can not provide a full cpanel backup because we are on a share hosting plan. If that is the case, why has the last three chat reps told ne that they have initiated the backup? If I could rate this company a -1 I would do it. It is no wonder you have the worst customer service in the hosting business. We are migrating away from and will not look back as your customer service is lacking at best.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On january 17, 2024, i purchased a domain and gmail hosting package from domain.com. after making a routine update to my email account, the account stopped sending and receiving messages. I contacted support at domain.com because a) the issue is a result of domain.com not synching w the update b) it was my only option as they manage the gmail hosting. It has no been 6 days that domain.com has not offered any help or resolution (despite me contacting them daily). they keep saying they will escalate the issue and contact but no one does. i have now asked to cancel the email hosting portion of the account so that i can try to purchase through google, but they will not let me cancel — just said that someone will contact me to do so but no one has. I have read similar complaints about this company online and have reason to believe their google hosting package is a scam. they have asked for personal details like my password.

• Initial Complaint

  Date:01/29/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention a recent incident involving our domain URL, which has caused significant inconvenience and financial loss to our company.
  
  Our business website urls, [**************************] and [*****************************], experienced an unexpected service outage due to non-payment of hosting services. During this period, the hosting provider, [Ipage or Bluehost], took the liberty of posting their product sales information on our domain URLs without our consent or authorization.
  
  As the rightful owners of the domain, we firmly believe that only authorized content published by our company should be accessible on our website. It is unacceptable for another business name, especially that of a hosting provider, to be displayed on our domain. This not only undermines our brand image but also confuses and misleads our valued customers and perspective customers.
  
  Furthermore, despite the service outage, we were not provided with full services during this period. However, no reduction in cost was offered for the days when the services were not available. This lack of compensation for the interrupted services adds to the unacceptable situation.
  
  To address the damages caused by this incident, we are seeking maximum compensation per day, per page URL for the duration in which the unauthorized information was accessible. Each of our websites consists of five pages, resulting in a total of ten pages affected. We are requesting $29,000 per page URL, with a minimum of four days, leading to a total claim at this time of $1,160,000 for the parking incident.
  
  We believe in resolving this matter amicably and are open to negotiating a fair resolution. If we can reach a negotiated agreement that addresses our concerns and compensates us for the damages incurred, we are willing to forgo any punitive damages, as well as other associated losses and costs.
  
  We kindly request your prompt attention to this matter and propose a resolution within the next few days. The fact of the matter is that If we do not receive a satisfactory response within this timeframe, we will be left with no choice but to escalate the issue further as a next step to resolution.
  
  Thank you all involved for your understanding and cooperation. We look forward to resolving this matter swiftly with no further impacts to our business or our customers.

  Customer Answer

  Date: 02/21/2024

  I am requesting that this complaint not be closed out at this time. Today, a notice was received that the complaint was being closed as the vendor was non-responsive.  However, I believe a more adequate description would be intensely slow to respond.  The vendor and myself have exchanged an email and are going to try to have a teleconference to resolve this issue.  I am requesting this remain open through the end of day this upcoming Friday,  February, 24, 2024.  Thank you 

• Initial Complaint

  Date:01/29/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a small business that hosts to sales a year, one spring and one fall. I have a website that I signed up for in 2020. The price has been tripled in the last 3 years and they are automatically enrolling me in additional services. I have never authorized any of these services. But services they originally included in my plan, have apparently been separated and are now automatically enrolled because they have my credit card on file. So they don't ask for permission, just send emails that say I've been automatically renewed again...while they double the price every year. They also no longer answer the phone even though there is a number listed. I tried calling 3 times in the last year and the phone never rings. Now they only offer a chat bot, I tried that several months ago and it took 45 minutes to get a response to my question. Now I'm chatting again and it's been an hour and 45 minutes and they're refusing to give me a refund.