Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

• 

  HostGator.com, L.L.C.

  5005 Mitchelldale St Ste 100 Houston, TX 77092

• 

  Newfold Digital, Inc.

  1500 N Priest Dr Tempe, AZ 85288

• 

  FastDomain Inc.

  1958 S 950 E Provo, UT 84606

• 

  Bluehost Inc.

  1958 S 950 E Provo, UT 84606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The attached PDF also details the problem. We contacted them long before the renewal in October to cancel service. First, they had to give us access to our website as we had no back panel access. We've had constant issues with disk space which prohibits us from accessing the website through WordPRess. They finally restored our site, and we again told them to cancel the account. We can't log into our Blue Host account to do any of this on our own and they've never been able to give us access to our account which also makes no sense. Every time you have to deal with chat support, which is a long process, and ends up in situations like this where they tell us our account is canceled but that is not the case. In the end, they are charging us for service that we do not have and do not want and told them we do not want repeatedly. We feel powerless and appreciate your help in resolving this dispute. We did everything possible to cancel, give notice, and regain access to our account (which we got access to the website but not the hosting account) and they are still charging us for a service we don't have. In the end, they canceled and deleted an account we have not had since 2016 or 2017 rather than the account that renewed in October. We still have no assurance they won't charge us next year as we can't log into our Blue Host account and they can't resolve that issue either. We don't feel we should pay for their mistake, and for a hosting service we don't have anymore and indicated to them repeatedly that we no longer wanted. Thank you for your help. We look forward to a successful resolution.

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After having my website hosted by BlueHost for about 2 years, they decided they did not like the content of my website for one reason or another and informed me they would be shutting my hosting service down and referred me to another hosting business. I called them and spoke to their customer service to first, find out the exact reason they were denying me hosting, and then second to make sure my account was properly and entirely closed. I made sure to confirm with them that I would not be charged for anything else going forward, to which they replied, "No, you will not see anymore charges to your account," Well, I noticed they have charged me over $200 for domain name renewals that were on auto renewal. First of all, I never consented to anything being on auto renewal and having charges automatically made to my PayPal, next, the domain names are not even in use, and, I was told specifically that my entire account was closed and I would no linger be charged anything else going forward. So, I was basically lied to and deceived. I called BlueHost in an attempt to solve this issue, but they said that they would not refund me, didn't give a reason, only that they refused to return the money that they literally stole from me after lying to me and telling me I would not be charged and my account was closed. And THEY are the ones who denied MY business, yet continued to charge me. Something about that just doesn't make sense to me. Why would you deny someone's business, claim you shut down their account and then deceptively continue to charge them? After telling them they would no longer be charged. So, I firmly believe they owe me that refund.They definitely use very deceptive business practices, make excuses, attempt to lie to you in every possible way and if I do not receive the money back they stole from me I intend to make this well known throughout the internet.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer a customer of ************************** for over 10 years.l for web hosting. I site has been unusable for months. Im denied publishing access to my own site. I opened ticket S-******* on or about Dec 21. Its now dec 23 and I cannot get any online assistance and they deny my request to speak with a manager to resolve my issue. All I want is service of my money. I have a three year term without service. My problem very simple to resolve. Yet the IPower **** center just open tickets little to no backend support. Im not sure they maybe using AI Chat for the conversations. They also refuse to give me a refund. I feel helpless. They take my money without rendering services. Please help. Also please look at the pricing promotions. Its plain old legal bait and switch with hidden vague add ons.

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a domain name with Bluehost. My domain name was put in redemption period. I paid the fee to renew it and they have failed to renew my domain name. I have spent over 8 hours talking to them over the last two weeks. They won't let me speak to supervisors. They make promises that someone will return my call and don't. They hang up on me. The only people you can talk to is in a foreign country. They hide behind several different names such as newfold digital, bluehost or FastDomain Inc. They are scamming people. I have looked at reviews which are hard to find. They average a 1 star. I've completely lost my website and traffic overnight. I've been scammed out of my domain name.
  
  ****************************************************************************************************************************************************************************************************************************************************,,,,
  
  ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************AEBwgIKEAAYRxjWBBiwA8ICBRAhGKsCwgIFECEYnwXiAwQYACBBiAYBkAYI&sclient=gws-********

• Initial Complaint

  Date:12/19/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used iPage for web hosting services for two separate businesses. After the first year, I elected not to renew the service. To my dismay, on 12/14/2023 I have been charged an autorenewal fees of $234.50, $21.99, and $21.99. I contacted their customer service on 12/16/2023 and 12/19/2023 to request a refund, as I'm still within 30 days according to their refund policy. I was told by the representative that they would only cancel future services and no honor my refund request for web hosting. In addition according to iPage, the services that were 'renewed' don't even take affect until 12/29/2023. So I am requesting a refund within the timeframe according to their policy and before the services start only to be denied twice. I asked to speak with a manager/supervisor and was flat out told NO. I completely understand the horrible business rating this company has. Their business practices scream fraudulent! Something needs to be done about this company. They are clearly taking advantage of people.

• Initial Complaint

  Date:12/18/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized credit card transaction.$340.25 was illegal charged by ********* for the incoming two-year (8/29/2023 - 8/29/2025) web hosting renewal fees (not my web site) from my credit card without my authorization, instead I had told ********* in Nov. 2022 that I will deny any incoming charges with the reason - I no longer work for that school (the owner of the web site). I had worked volunteer for local non-profit school for more than 15 years with 0 earning, worked for free. It is a non-profit organization. After long years' service, in October 2022, last year, I terminated this volunteer job for that school, I noticed the hosting company ********* holds my credit card info, since ********* does not give the customer ability to remove a credit card, so I had contacted the hosting company ********* at least 3 times to request to remove my credit card info since I no longer work for that school. The ********* replied to me each time: we know you want to remove your credit card info, but ********* didn't remove my credit card, instead I had seen my credit card was marked expired by *********, however I still insist ********* to remove my credit card completely. I feel my credit card is taken by ********* as the hostage. I had stated that I will deny any incoming charge on my credit card. Bad things did happen in the beginning of September 2023 this year, I found I got charged by ********* for the incoming two-year web hosting service (not my web site, the school's) renewal fees (8/29/2023 - 8/29/2025). Immediately I contacted my bank Citibank to dispute the charge. Unfortunately, Citibank failed to protect me after two-month dispute.I never experienced such unauthorized charge and thought credit card protection should be promised with no question, otherwise I should request to change the credit card from the bank in such situation. I tried to contact the merchant - *********, they told me: it is impossible for them to issue the refund to me.

  Customer Answer

  Date: 01/15/2024

  The business did have contacted me, the attached file contains the email communication. The issue is still not resolved as today, 1/15/2024.

  Thanks,

  ******

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with Bluehost on 11/17/23 my time (11/18/23 theirs?). I am now on the phone, have been over an hour, to solve the same issue. I have it all recorded.I just called asking (after that long conversation on 11/17, during which I was assured I was good to go for a year) why I received an email saying my website is set for expiration and deletion. The representative on the line (currently) tells me that I paid for one service (the hosting) but not another (the domain name). I replied saying, and I would say this in front of any governing body, judge, etc.: "regardless of the information on your screen, your colleague did me a disservice by (1) assuring me I'm set for a year and (2) neglecting to help me understand my website was still in peril of "deletion" (according to the email I received at 2:12 this morning).At this point I have concluded that Bluehost is very likely not worth my time. They already have an F rating on this website's rating system (the Better Business Bureau's, that is). I seek satisfaction in the form of desired settlements delineated below in the BBB's "Desired resolution" section of this submission page. I'm on the phone with a supervisor right now. The supervisor has already acknowledged I am in this situation through no fault of my own. To make up for this, she tells me that she can provide $29 compensation in the form of a refund (for the HOSTING services) that should process in 5-7 business days; however, they require a $21 payment from me today (for the DOMAIN services) to keep my professional website (as in, for business purposes) active and available for potential colleagues to peruse. I asked if they could cover the $21 today, since I have less than $8 liquid to pay for any given transaction today. It is a Saturday, I will not have access to more funds until my bank opens on Monday. At first she said no, they cannot. She now says she's looking into it.The supervisor has already acknowledged fault. Ticket #: S2478391.

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to connect my domain (*********************) to my Zenfolio site since I purchased the domain through Bluehost. I have attempted to change the DNS settings as instructed & it never works. For the past 3 days I have been on with support & they have failed to help me every time. They insist & promise that it will work but it never does (see attached screenshot). Today after I attempted multiple times to get assistance from Bluehost yet again, I connected with the Zenfolio team who were way more helpful than anyone at Bluehost has been - however I have hit a dead end & am needing the CNAME www directed to *********************** but it won't allow me to change it & this needs to be done on order for my domain to connect per Zenfolio's instruction. I attempted to have Bluehost's support team help but I keep ending up in the same circle to where it doesn't work or change correctly.
  
  So far I have wasted money on purchasing my domain through Bluehost & have wasted so much time. I am livid at this point & all I'm wanting is for my domain to function correctly. This should be something so simple to help someone with but it's been like pulling teeth. Absolutely ridiculous.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are having an issue with restoring a backup. We had, for several years in a row, had 1-2 times a year where issues would emerge with our website and we contacted Bluehost, which is part of Newfold Digital, to get the website running. The last time, they pushed to purchase a service for $5.99 per month that allows for easy backups. On Sunday, December 3, we made an error on our website causing an issue with the menu. I went into the website and tried to restore an earlier version. It did not work. That night I tried it again and the next morning it still did not resolve the issue. Both times it said the website was restored in emails that I received. I contacted Bluehost on December 4 about this and spoke to Asia. I was given case number S2462147. I discussed the problem with **** and she said she would escalate it. She stated I would receive a response within ***** hours to receive a response. I voiced concern that it would take this long given that a product that I am paying for is not working. She said she could do a higher priority escalation, but struggled in explaining what that would mean. She said she did not have a timeline for resolution. I noted that then I expected a refund on the product I am paying for that is not working from the beginning of the issue until the resolution. She stated she would contact billing about this. As of December 11, I had not received a response and the issue had not been resolved. I contacted Bluehost and spoke with *****. From what ***** said, it was not clear if Asia had passed the information on to billing and said that normally I would have to request this. It was also not clear that there had been a higher escalation. I am requesting this issue be resolved promptly. It is potentially costing us money to have our website menu is not working. I am also requesting a refund for the days it was not working, which would be $.20 a day.

• Initial Complaint

  Date:12/12/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found out approximately 2 weeks ago that starting in July of this year my accounted been hacked and I was being charged for domains and fees that were fraudulent. They are trying to say they will only go back 120 days and that is policy. That's not right and in its own way is fraud. I was not aware until 14 days ago roughly and they can plainly see what was fraudulent charged on my account. That money needs to be returned.

  Customer Answer

  Date: 02/02/2024

  I filed a previous complaint about fraud activity on my account. ********************** contacted me and a said they would refund me for everything but would only go back 6 months or so. Since than its been over 6 more months and still my account is full of fraudulent domains I have not purchased and still Im being charged and still I have not been refunded. I call and call and call and they say its escalated and customer support will take care of it and than I hear nothing. I called about a month ago and they said it would be escalated and taken care of within a day and never heard a word and when I replied to the email string they said they would fix it nothing. Now this morning I got another notice that one of the domains was trying to go through on my card . This is rediculous. In a nutshell they are doing absolutely nothing. My account has not changed at all and I have been charged hundreds if not thousands of dollars for fraudulent domains and nothing .

  Customer Answer

  Date: 02/09/2024

  I have written proof I reached out January 3rd (first contact was actually way before this ) about my account have fraudulent activity. They said they would elevate it to executive support and it would be taken care of within one business day. I have over 40 fraudulent domains on my account. At this point as of today my account still has over 40 active fraudulent domains, I have received no refund, the do not allow or respond to my request to close my account as my payment is on file and it continues to allow the fraudulent active domains to withdraw my money. The simply move the "support ticket " to closed and do absolutely nothing and tell you that its taken care of. The have done absolutely nothing other than say it will be take care of. From start to finish this has been going on since April of 2023 and is still ongoing. This is unacceptable and negligence. I am helpless other than ti seek actual legal counsel against Bluehost. Photo document proof is attached so when they tell its been taken care of that's 100% *******!