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Business Profile

Web Hosting

Newfold Digital, Inc.

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 616 total complaints in the last 3 years.
    • 134 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid to have them create a website, and when we asked them to transfer our files over, they said they couldn't do it. The salesman we spoke to told us they could transfer our files without knowing we had thousands of them. So when the web designer looked at it, she told us they couldn't transfer that many over. So they never built our website, and we still have our old site and never received a refund when they couldn't do our site.
      I have contacted them several times, and they say they will get me the refund but never do.
      They also promised us that we would have 99.9 percent uptime, and since we transferred our website to their server, we have been down for a total of three weeks. That is more than 99 percent.
      We will also be transferring our website this summer as we have signed a contract with a local company that will build and host our site when they complete it this summer.

    • Initial Complaint

      Date:02/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled *******s in October of 2022. Janunary of this year I was charged $165.87 on a card that had been replaced/cancelled. I tried to reach the company via phone and could never get thru the *** system because I did not have access to what they were asking since I had cancelled *******s. I did a dispute with my bank but unfortunately it got reversed. I finally was able to reach the company via their "chat" support after an hour and half I was able to get things cancelled however they refuse to refund me since they state it was an auto-renewal (that I cancelled supposedly in 2022) the agent stated he could cancel everything but I could not get a refund since the ***** ******* started in January. I requested an escalation in regards to the refund. Their charges caused me to incurr overdrafts in my bank account. I live on a fixed income, I am disabled and a widow. I was told also they couldn't escalate because they sent emails (to an email address I dont access because I cancelled in 2022!). I asked for a confirmation # or email for the cancellation and also a chat transcript. The agent said their will be no email sent regarding the cancellation and refused to give any type of confirmation# he stated "The products are set to expire and once the expiration date passes the products will get deleted and this is the process, however I have set all the products to expire." I asked for a cancellation again!!! As I have been thru this before. I just want this closed, done over and my money back as I had cancelled previously VERY frustrating

    • Initial Complaint

      Date:02/20/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Newfold is the listed parent company of FatCow web hosting who I have purchased hosting through for several years...
      I knew my account was due for renewal soon so I logged in to check the amount earlier in the week and it showed I would be charged $158.39 due to renew in March... but on 2/16/24 my account was charged $295.54!! Without any notice or explanation I was charged almost double!!
      I tried to contact them but their phones are down (of course)...
      I was able to get two different people on separate chats and they both 'read' the same explanation - they had to increase their fees to be more inline with other hosting products...
      I suspect that it has to do with storage size because I've been on the same plan since signing up which has 'Unlimited' storage... however, when I started comparing plans with other hosting companies (trying to find plans that closely matched what I was charged), they are 'premium' plans but had storage limits - none offered unlimited storage. I read somewhere that FatCow is now part of Blue Host (which is also part of Newfold)... Blue Host's plans all have varied but limited storage...
      While I would love to renew at my old rate I would also like to find out the real reason... if it is indeed due to the amount of space my website is using I would like to know that and be willing to make any necessary changes to return to a more affordable rate... I just can't reach anyone that can / will tell me if this is possible.
      Thank you.

      Customer Answer

      Date: 03/03/2024

      Thank you for reaching out to the company... I've exchanged a few emails with them since then...

      Initially they said it was because I was a new user and the old rate was a special introductory offer and renewed at the regular price - something they had verified that with their billing specialists...

      In my response I told them that couldn't be because I'd been with them since 2018... then they claimed to have sent an email 30 days prior to the renewal with the new rates... I went back through all emails, Spam, Tracs, etc. and could find no such email...

      I've reached out to a couple organizations that I helped setup their websites who I recommended Fat Cow hosting to years ago and they too were charged almost double with no warning or explanation OR EMAIL (one assumed that they had renewed for 2 years). I asked for a copy of the email they sent but since then, Fat Cow hasn't responded...

      Apparently this is their new business model though I find difficult to accept their claim that this was necessary due to inflation and to be inline with other hosting services because I've been shopping for a new host and similar (or better) packages regular renewal rates ate $8-9 / month - not the $20 / month that Fat Cow suddenly jumped to. The only ones I found that renew at $20 or more are part of the New Fold parent company (Blue Host and Host Gator).

      I've found other hosting but Fat Cow also charges a fee for early cancellation so I guess I'll just ride out the year then migrate to a new host.

      Thank you for very much for your assistance. 

      Customer Answer

      Date: 03/04/2024

      Later in the day on 3/3/24, after sending my last update (and after requesting a copy of the email they claimed to have sent), I received the attached response #3 stating that said email was sent on January 17th and they had resent it.

      This time I found 3 copies of attached response #4 which could be the blank template because, other than my user name, it contains no information.

      Thank you again.

      Customer Answer

      Date: 03/06/2024

      Good afternoon...

      I haven't heard anything from Fat Cow since they sent the 3 blank template emails...

      I also verified that the other organizations whose websites I designed and recommended Fat Cow hosting to were also charged almost double and also received no notification of the price increase - they were just charged.

      But the most surprising of all... just prior to filing this complaint with you, I also reached out to PayPal since my payments were through them in hopes that they might be able to get an explanation... on March 4th I received an email from them stating that they had decided the case in my favor since the company failed to 'respond on time' and they issued a full refund to me!!

      Again - still no response from FatCow but I fully expect my site to be shutdown and for them to bill me for early cancellation.

      I really appreciate BBB getting involved - I don't think I'd have ever heard from them otherwise. Unfortunately it's clear to me that they are unwilling to take any responsibility or provide any reason other than 'keeping pace with other web host'... in other words, they wanted more money.

      Thank you very much for all your efforts!!!

    • Initial Complaint

      Date:02/20/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is, hands down, the worst company in history. They charged me twice, on 02/16/2024 and 01/18/2024, even though I've turned off the auto-renewal. They tried to charge me multiple times, and I had to lock my credit card to prevent them from stealing my money. The day I unlocked my card, they charged me again! I was charged $****** twice, and I explicitly told them to refund me on the day I received the charge and instructed them not to charge me anymore, but they won't listen. The entire experience is a nightmare, and I want my money back!!! The need to refund me ****** and i only received ****** after the first charge.

    • Initial Complaint

      Date:02/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting for almost three months now to get my email updated and my domain transferred out of Bluehost to Wordpress. After nearly two months and dozens of customer service reps, supervisors, emails and hours on hold, my email adress was finally changed. However, the email address associated with my domain hasn't been changed (only my account) and whenever Bluehost attempts to email me a authetication code, it goes to an email address I am no longer in possession of. The domain was canceled by me, which ironically, only took one phone call and one rep to do and I have been escalated multiple times trying to get my domain reinstated. Bluehost support all keep telling me they're sending it to the "next level" of escalation to be resolved in 24-48 hours and weeks later, still nothing. I get a different story from every person I talk to, no action on my escalation and upon finding my domain unlocked, I am now trying to get an authetication code to just transfer it out. I have not been able to get anyone to assist or resolve in any fashion. The very single code I received finally did NOT work. The escalation # on my current case is S-*****. Please help. How has it taken so many weeks and hours of frustration and no resolution and so many different people, for nothing? I am only requesting an authenticaion code to transfer my domain to Wordpress and a refund of the nearly $** I spent to renew my domain with Bluehost in January of 2024 PLEASE ASSIST. I can't keep continuing at this rate.

    • Initial Complaint

      Date:02/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for another year of domain and hosting and website down again no chat support is working to contact company, telephone numbers are disconnected and they were purchased by another company that stated they have nothing to do with existing customers. Startlogic and web.com are both scam companies stealing customers money and hiding

    • Initial Complaint

      Date:02/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company (iPage) has failed to update their customers and the customers of their new partners (Bluehost customers) with the details of the partnership. They implemented new charges and held and continue to hold the website "hostage" until payment is received.

      They offered no resolution and client never was given choice to agree to the increased billing. Offered no ability to the customer to switch to month to month billing, continue to mange their own account, or change the admin contact among other things.

      The files continue to be at their servers which we are unable to access due to the unprofessional collection practices, lack of forewarning and just geniune lack of discipline and honor for their new customers. All we want are access to the website files.

      Thank you for your time.

    • Initial Complaint

      Date:02/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They renewed a domain that I didn't request to be renewed, it was set on auto-renew that I did not agree to, and was charged 10 days before the renewal. There was no way to delete the card on file.

      Customer Answer

      Date: 02/13/2024

      Please withdraw complaint, merchant agreed to resolve the issue. Thanks.

      Customer Answer

      Date: 02/13/2024

      Do not withdraw complaint. Merchant originally stated they would refund the money and now they are saying they will not. 

    • Initial Complaint

      Date:02/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $290,88 to my Credit Card on 12/13/2023 for a ProPlan Hosting package to which I cancelled my account with them over a year ago, removing the choice to be automatically renewed and charged to my credit card. *I haven't used IPOWER in over a year, as I no longer have an account with them.I have emailed them twice regarding this issue and have received no response.i would like the amount refunded to my credit card along with the interest being charged to me as long as it remains.Thank you!

    • Initial Complaint

      Date:02/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted Newfold/Bluehost's custo*er support about this issue several ti*es spanning several weeks and the proble* re*ains unresolved.

      *y do*ains have ** ********** ******** ***** certifications* ******** work, * *re broken. Because of this, *any social *edia sites are throwing up security warnings related *y sites.

      The broken *** certs are:

      *************************
      *****************************
      ***********************
      ****************************
      cp*************************
      *********************
      ************************
      ************************
      ********************

      It is the host's responsibility to ensure these certs are correctly installed and functioning. They've failed to do so, repeatedly - this is not the first ti*e I've had to contact Newfold/Bluehost about this proble*.

    Newfold Digital, Inc. is NOT a BBB Accredited Business.

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