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Business Profile

Web Hosting

Newfold Digital, Inc.

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 617 total complaints in the last 3 years.
    • 134 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Date of transaction: January 22nd, 2024

      - Amount of money paid to business: $38 USD

      - What the business committed to provide: Domain and Hosting Services (specifically, WordPress hosting)

      - Nature of dispute: On January 22nd, I purchased a domain name and hooked up a WordPress hosting service via the Bluehost dashboard. However, I have been unable to access the hosting backend due to an unknown issue that's causing my domain name to be unavailable in the Hosting section of Bluehost's dashboard. I have tried for nearly a week to get this resolved, and have been told every single time I reached out to support that it "has been resolved" or "will be resolved." They keep tagging more and more time onto the ticket (45 minutes to an hour, 24 hours, 3-4 hours, etc.) and at this point I have requested a refund. However, they have informed me that since the issue has been escalated, they are unable to issue a refund. This website is for my business and is time-sensitive, and Bluehost has been the biggest roadblock in getting it done. If I can't get a refund and re-secure the domain name, I'm not sure what I'll be able to do.

      Customer Answer

      Date: 02/12/2024

      I had troubles with Bluehost from the start. First, their hosting wouldn't install on a newly-purchased domain name, then instead of actually fixing it, they renamed an existing portfolio install without my knowledge or consent (I was unfortunately too relieved to see the hosting install to check before getting off with the support rep), effectively destroying the site. After this, I finally decided to point the DNS and nameservers to Cloudflare and WPEngine so I could launch my site. A few days later, I received a text notification that some dude named **** ******* CHANGED one of those nameservers, again without my knowledge or consent. When I got on with support yet again, the rep informed me that Bluehost does not send text messages, and that I can safely ignore the message. But the texting service is something you OPT IN FOR WHEN PURCHASING THE DOMAIN. So I proceed to change the associated email and password in case this **** guy gets any more ideas, and I'm promptly locked out. Bluehost no longer recognizes any credentials. I get on with support AGAIN and they tell me "just wait 24 hours" (by the way, that's been their only response with every single issue). As you can imagine, waiting didn't do anything, and **** ******* has changed my nameserver AGAIN. So now, as I type this new complaint, I'm on with chat. Again. After some very frustrating back and forth of "Please provide a pin even though you're locked out of the account" they started sending password reset links that did nothing and lead nowhere. Their solution? "We've unlocked the account. Wait a few hours." They gave me a confirmation number as "proof" *********** I've googled this **** *******' guy. He works for Bluehost's parent company. This service is a circus, and I want a full refund for both of the products I paid for.

    • Initial Complaint

      Date:01/24/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/20/24 I called Bluehost due to unauthorized domains created and charged to my card, despite Bluehost acknowledging it's a known issue, They haven't fixed it after multiple calls and email proof, and now I'm being harassed by people claiming spam (which I absolutely didn't send!).
      Bluehost created unauthorized domains on my account and charged me. I reported it immediately on 1/20/24 , but they haven't fixed it. Now I'm getting spam accusations from angry callers from all over the Country.
      . It hasn't been taken care of and now they keep sending me emails asking for proof - which I have sent twice. I have called multiple times with no fix in sight, Plus they have the proof - because they billed my credit card on file. Today 1/23/24 Now I'm getting calls from people that are telling me I SPAMMED them which I did NOT!
      Update:
      1/24/24 917a- As of this update no one from Bluehost has contacted me. I called to speak with a supervisor last night (because I was promised a call that never happend after being on hold for hours) to ask when the spamming issue would be fixed. They stated it was fixed. At 0500 this morning my accounts are still sending SPAM to who knows and with what content. This is unreal that a tech company cant fix their internal issues at the expense of customers.

      Customer Answer

      Date: 01/25/2024

      Hello,

      As of today the SPAM issue continues. Since my original complaint SPAM is still being sent out from my Bluehost account with my contact info incorporated. No one from Bluehost has contacted me since my first complaint to them on 1/20/24. I called them again yesterday and they promissed resolution but wouln't give me a ticket number. I'm getting calls from irate people that are receiving this SPAM. I have no idea what is being sent and to where. It appears all over the Country. 

      Please help expedite this issue, as the company has been non helpfull with all my attemtps to fix this issue. 

      Customer Answer

      Date: 02/09/2024

      This issue has yet to be resolved. The company Blue Host has completeyl locked me out of my accounts. I have made so many attempts to call and email. the refuse to grant me access that I paid for. Today is 2/9/24 and Blue Host has yet to grant me access to Blue Host account since 1/20/24 . Many calls to support, emails with no hlep what so ever. No proof from blue host that the fraudulaent domains have been removed. I guess thats why they blocked my access to my account. They still refuse to speak to me.

    • Initial Complaint

      Date:01/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Okay this is the second time my emails have not been coming through Apple Mail. It happened for the first time about three months ago. Blue Host lied a number of times and said they were working on it and there would be resolution in two to three hours. Well I harassed them every day because I am a business owner and it took them a week to resolve the problem. No follow up. Then yesterday it happened again. Now I am leaving out of town and there is no sense of urgency on their part. They again told me that it will take 48 hours. Thats c*** I have paid a lot of money to these clowns and the service is spotty. I want to have access to my emails. I am losing money as a business owner.

      Customer Answer

      Date: 02/14/2024

      Hi, I am really disappointed that this complaint has been closed because Blue Host didn't respond to you nor respond to me.  What is a consumer supposed to do?  Can this case be reopened and another attempt be sent to the company to address the issues?

    • Initial Complaint

      Date:01/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company will not let me cancel account. Refuses to remove my card information. I have put a block on my card for any renewal charges or subsequent charges that are not authorized from me. Deeply unhelpful customer service that flat out refused to help me.

    • Initial Complaint

      Date:01/18/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Newfold Digital, Inc., a ******** corp., dba StartLogic, has hosted our fitness center website/email account since we opened in 2012. On December 22, 2023, StartLogic charged us $305.08 for the same services that for the past two years cost $89.99. Nothing new has been added and no advance notice was received (although the chat agent said notice was sent 30 days prior). The StartLogic website changed drastically in 2022 by the removal of service ticket requests and telephone and address contact information and requiring communication with them by chat box only. The payment terms of service were also changed at some unknown point.Because of the shock of seeing the exorbitant charge by an unknown processor, I suspected some fraudulent act might have occurred and filed a dispute with USBank against the charges to our credit card. In 2018, we paid $71.98 for the hosting services; the same in 2019, 2020, and 2021. In 2022 the price increased to $89.99 which at a $18.01 increase seemed high but because of COVID-19 and a worsening economy, we accepted it. However, to increase the cost by over 300% this year was outrageous and unacceptable. In addition, the inability to contact the company except through chat with a person not authorized to act on his own reduced us to captive victims of what is essentially price gouging. The chat person, ******* offered a $46 discount to $259.32, which is over a 200% increase. We are a small-town, struggling fitness center and the increase is unaffordable, and indeed unreasonable because we need only basic services. In addition, the payment was processed by "Web.com", whose name was added to StartLogic on its website, now shown as "StartLogic by Web.com." However, ******* business filings show no affiliation of Web.com with Newfold Digital, Inc. and StartLogic, except as part of the email address of one of the Newfold Digital directors. A BBB resolution will preclude filing a complaint with the ******* AG.

    • Initial Complaint

      Date:01/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I discovered a charge on my credit card dated 1/7/2024 in the amount of $113.97. When I called to discuss with the billing department, I could not get anyone where a language barrier did not exist. When I asked to speak to someone in *****************, to alleviate the language barrier - they refused.

    • Initial Complaint

      Date:01/16/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm requesting immediate cancellation of domain bonesoflove.com and refund.I am disputing the information that the account will be switched to manual.This needs to be canncelled immediately.Buisness was contacted and told it will be switched to manual in June.

    • Initial Complaint

      Date:01/08/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Oct 2023 and Nov 2023, I had a card on file with Bluehost Inc to renew my hosting and domain renewals, respectively. On 12/14/2023 I started having email issues and learned that my domain name has expired. I called the company to inquire how my domain was listed as expired when my card was processed in November for that renewal and I had a card on file to minimize these types of disruptions. The company was able to get me restored after a couple of calls, chats, etc. I was restored with email and my website. I returned from a family vacation (week 12/22 - 12/27) only to receive an email on a charge for my hosting plan of $281.30 processed 12/28. I called the company to dispute this charge billed and charged to my card on file in error as my hosting plan was already renewed in October 2023 and wasn't set to renew until Nov 2024. They refunded the 281.30 and provided me a one month credit for the inconvenience of 21.99. I didn't realize I still had this same issue impact my business due to the holidays. I learned I had this issue again when speaking to my BBB marketing rep to update my advertising only to learn my website was down again. After placing another call to the company, they told me that the refunded 281.30 they processed canceled my hosting plan. I asked again, how can this had cancelled my hosting plan that was paid back in Oct 2023, the refunded 281.30 was due to they charged me twice. The company isn't doing anything expeditiously to rectify this error on their part and the last of having my business email account and website impacts my business. They sent me an email stating I'd be refunded the full amount of $407.64 paid in October for my hosting plan and other products/services billed on that invoice. I have not received that refund yet. Additionally, I've decided to move my business to another company and went to my account to make the transfer of my domain only to learn there is another 24-72 hr hold for releasing the EPP code I need to transfer my services. They also told me they don't have a copy of my website which I need and they should have a backup of my website details.

      Customer Answer

      Date: 01/30/2024

      The company did reach out to me to resolve this issue after many exchanges of emails and my calls to them to resolve after this complaint was filed, I finally was able to gain control of my emails by having them restored and they provided me the backup of my website.  Please let me know if there is anything additional you need from me.

    • Initial Complaint

      Date:01/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for web hosting on 12/9/2023. I was charged $105.60 for the year.

      My website, businessplanstoday.com was created and uploaded to the server about a week ago.

      Since, I have had clients complain about the website taking too long to load, or not loading at all. I reached out to BlueHost via phone, was told a manager would call, that never happened. Did an online chat, and chat was ended as soon as my complaint was made. (See attached screenshot)

      I am currently in the process of moving my website to a more reputable company, and demand a refund for services not rendered as promised.

    • Initial Complaint

      Date:01/02/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hosting Company BLUEHOST In September 2023 my website could not be seen online, the company said it was because it was close to renewal, so I advanced the payment of 143.88 but the problem continued, my website could not be viewed, according to them the company had a problem that already It was resolved but until today December 28, 2023 it is still not enabled.
      It is a recurring problem and I am tired of waiting. I want them to return my contract renewal and give me a backup of my website stored with them.



      Invoice Number: ********

    Newfold Digital, Inc. is NOT a BBB Accredited Business.

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