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Business Profile

Internet Services

Network Solutions

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Network Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 188 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Perfect Privacy owns a business website called ********. I have been trying to log into my account so I can delete it however their customer service is unresponsive & when I try to reset my password it will not send me a email with a password reset link. I have been unsuccessful in reaching them & need to get my account deleted as soon as possible. My profile name on the site is ********* & the email i used to create the profile is **************@*******.com.

    • Initial Complaint

      Date:01/22/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am and have been an existing customer of Network Solutions for many years for only domain resolution and not web hosting.

      I called on 1/22/25 when I noticed that I had been receiving increased charges to my account starting on 3/19/22. They assigned me a complaint tracking number: Ticket # ********* 
      On 2/19/22 I added a new domain through networksolutions (*********.com). I have had an existing domain (*********.com) for many years with them and I have only used network solutions for domain resolution.

      On 3/19/22 they started billing me $5.99/mo. for hosting services which I never asked for and have never used. On 12/24/22 they increased the billing for hosting services to $14.99/mo. without permission or notification. On 1/20/24 they increased the billing for hosting services to $15.99/mo. without permission or notification. This has added up to a total of $611.54 in charges for services that I never requested or used.

      When I called Network Solutions they said that they could discontinue web hosting service but would only credit me for one month service. I told them I had never requested the service, never knew I was given the service, and had never used the service. They told me that the domain resolution product I asked for automatically included one month of free web hosting and that after a month, it would automatically switch to a for cost service. They would not permit me to speak to a manager.

      After 1 year the price tripled.

      I believe I should be reimbursed for the service I never requested and never used for a total of $611.54. I think they have been exceptionally deceptive in their product marketing, pricing, and price increases.

      Sincerely,
      Howard Foster
      1333 Wildwood Ct.
      Boulder, CO 80305
      [email protected]
      303-591-7211

    • Initial Complaint

      Date:01/08/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/26/24 I realized that Network Solutions had deleted my website without my request or authorization. When I contacted them they "investigated" and realized they made a mistake and would not be able to recover my website. All of it was gone with no recovery. They had hosted my website for 18 years and without my request and after full payment accidentally deleted it. They offered no help, said there was nothing they could do. My business has had no website since. I am going to have to get a new one built, rewrite all the content and pay for the new site out of pocket.

    • Initial Complaint

      Date:11/16/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ********Network Solutions currently holds the domain names for our family-run insurance agency located in Worcester, MA. The account is registered under a former employee who has since left the company. Since May, we have made numerous attempts to update the contact person and account owner to myself, **** ********. Despite several calls and reported issues, including direct communication from the former employee, Network Solutions has refused to change the email address to ***************************.In the interim, I have complied with requests to submit personal credentials, including my driver’s license and a utility bill, to verify my identity. However, these efforts have been met with further obstacles, including being directed to a non-functional mailbox for ticket submission. This situation has effectively resulted in Network Solutions holding our domain hostage, thereby preventing us from transferring our domain registration to a competitor and continuing to collect funds from our agency. This constitutes a glaring example of unfair and deceptive business practices.I am urgently requesting that Network Solutions update the email address to *************************** to facilitate the transfer of our domain registration to a legitimate business. After spending over an hour on the phone on November 15, 2024, as a final attempt to resolve this matter, I am now seeking your assistance. As one of the largest domain hosts in the country, the practices exhibited by Network Solutions in this case raise concerns about the potential harm being inflicted on other new businesses.Thank you for your prompt attention to this matter.

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Network Solutions showed a large banner with a concern about the security of my website (hosted by NetworkSolutions). I clicked the banner to "secure" my website. I accidentally clicked this banner several times and it added services with recurring, autorenewing fees - without activating the solution. When I contacted Network Solutions for a refund, they said no. I received no commercial value or benefit from Network Solutions related to these spurious purchases. This appears to be a deceptive trade practice. I am a fairly tech savvy human and I would imagine many other users fell for this urgent/security-related banner scheme.

    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THE ISSUE BEGAN IN APRIL. AFTER 30 YEARS OF REASONABLY GOOD SERVICE NOW THE ***** ACCOUNT PURGES ALL CONTENT RANDOMLY AND FREQUENTLY. MEANING ALL ***** THAT WAS IN THE IN BOX WAS REMOVED. THE ACCOUNT GETS PURGED NOW ALMOST WEEKLY WITH NO RESOLUTION. I SPOKE TO THE SERVICE PROVIDER SEVERAL TIMES AND WAS TOLD THERE IS A MIGRATION UNDERWAY AND THAT WAS THE REASON HOWEVER . THEY HAVE SWITCHED MY DOMAIN SERVER SEVERAL TIMES AND THE SAME PROBLEM PERSISTS. ALL OF MY ***** IS PURGED FREQUENTLY AND RANDOMLY, THIS SHOULD NEVER HAPPEN. THERE IS PLENTY OF MEMORY SPACE ON THE ACCOUNT AND THERE IS NO PATTERN TO THESE PURGES. THERE IS NO ESCILATION AVENUE AND NO ABILITY TO TALK TO ANYONE WHO CAN RESOLVE THE PROBLEM AND APPARENTLY NO REAL UNDERSTANDING OF THE PROBLEM OR INTEREST IN UNDERSTANDING OR RESOLVING IT. ALL THEY DO IS BANDAID IT BY RELOADING THE ACCOUNT AND SAY IT IS RESOLVED. EACH TIME I CALL IT TAKES ABOUT AN HOUR ON THE PHONE TO GET THE ACCOUNT RELOADED AND IT ONLY RELOADS ABOUT TWO WEEKS. ALL OF MY ***** FROM SPRING, INCLUDING RENEWAL OF LICENSES AND JOB OFFERS ARE PERMANENTLY GONE YET THEY COLLECT FEES FOR ADVANCED SUPPORT PLEASE HELP ME GET SOME RESOLUTION. I HAVE ASKED COUNTLESS TIMES FOR A SENIOR PERSON TO CALL ME TO DISCUSS. WITH NO RESPONSE. I only recorded a few ticket numbers because they just get closed with out resolution any way. E-179260,E176203,i16969204,e168772,i16765145,e91091,e85034,e66191

      Customer Answer

      Date: 10/14/2024

      on Friday 10/11, I received a call from ******* W and executive response specialist with new fold digital. who claimed she sent me a request to talk. Unfortunately she sent this request to the email that gets purged so I never received it. Further she called mid day and my calander was othewhise full. We spoke a bit and agreed she would call me back on Monday 10/14 at 17:30. unfortunately that call never came. 

      I did request an email address to communicate with as I was anticipating exactly this (lack of accountability) when I tried to communicate with the given email, the reply is this account is not monitored. so here I am again with no response no accountability and a paid service that deletes my email. Someone needs to be accountable, and provide resolution. Why do I persist??? I have had this service for 30 years and would really just like it to again work the way it has for that period of time. 

      I am willing to talk to anyone. I believe I entered my phone contact on the original complaint 

    • Initial Complaint

      Date:09/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FatCow was advised last year to cancel all services that were associated to my name. I looked at my bank statement and I was charged again this year for services that they were advised to cancel. When the company was approached to cancel the charges they told me it was too late and that they cant take the charges off. I searched for the website, and it doesnt even come up online stating it is a website. I was told that it was past the 15 day mark even though today is 9/25 and the charges were hit on 9/10.

    • Initial Complaint

      Date:09/23/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a Network Solutions Customer since 1997. They provide me with my e-mail address and my web site.

      Recently, I changed my e-mail address and telephone number. Unfortunately, when I try to log in to my account, Network Solutions uses my former e-mail address to send me a verification code to verify that it is me trying to log in to my account.

      I have contacted Network Solutions Customer Support several time via e-mail and telephone but
      they refuse to change my verification e-mail address unless I send them (1) a color photo ID and (2) a copy of a monthly utilities bill with my address on the bill.

      I am 86 years old and live in a senior living community. My water bill and electric bill are part of my monthly rent. In other words, I don't receive a monthly utilities bill.

      Further more, Network Solutions Customer Support sent me a QR Code to scan in order to submit the required information to them but I don't have a smart phone so I can't scan the QR code.

      My case Network Solutions case number is: *********

      Any help you can provide to resolve this problem would be greatly appreciated.

      *** ******

    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been a loyal Network Solutions customer for nearly two decades, since 2006. I've faithfully paid my bills, expecting reliable service. But starting in January, when I opened my first ticket on February 13, 2024, I began experiencing infuriating issues - my emails kept vanishing from my account. I've had to call in almost weekly, sometimes daily, to report this problem.

      Imagine my frustration when I was recently told to invest in an Outlook or other provider's email account as a backup. As a paying customer, I shouldn't need to seek a backup for a service that's supposed to work.

      But the problems don't stop at disappearing emails. I'm also having trouble sending and receiving emails from Gmail accounts. Despite my frequent calls, these issues persist. I'm paying for a service I can't reliably use.

      Here are the case numbers for when I had to escalate the email deletion issue:

      2/13/2024: Case Number *********
      07/01/2024: Case Number E-*****
      07/05/2024: Case Number ********
      8/26/2024: Case Number ********** (I lost all emails, called at 9:57 am)

      I should be able to access emails dating back to 2006. It's unacceptable that I've had such ongoing problems with an account I've maintained for as long as Network Solutions has been in business.

      Customer Answer

      Date: 09/03/2024

      I received correspondence from Network Solutions via email on 8/29/2024. Although I have responded twice, I have not yet had direct contact with ****** ******. 

      Customer Answer

      Date: 09/07/2024

      I'm at my wit's end! The support person assigned to me has somehow managed to make my email situation even worse. I'm now missing ALL my emails from 2015 to 2020 – not just the ones from 2021 to 2024 like before. I was never warned I needed to archive anything; I just knew the company was switching to a new platform. After 18 years with this company, I've never had service like this. 


      The person helping me clearly didn't listen or care about my needs.  I got a message saying my issue was resolved, but that's a joke. They have set up folders from 2015 to 2021 that are empty no emails. They set up Archive folders from 2021 to 2024. Where are my 2015-2020 emails. It is a mess, extremely unorganized and extremely unprofessional. Things are worse now than when I started. I desperately need someone competent to fix this! Issue is far from being resolved.

      Customer Answer

      Date: 09/30/2024

      Thank you for your resent update. 

    • Initial Complaint

      Date:08/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an annual email service and the system is now blocking my incoming emails as well as outgoing emails. I have contacted them each day for 6 days and they claim to have "escalated" this to a higher level, but there is no way to communicate with the people supposedly trying to fix the problem. I think that I am owed an explanation of what is going on, and whether there is any even temporary fix that would allow me to get and send emails. I have paid for a service that I am not receiving.

    Network Solutions is NOT a BBB Accredited Business.

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