Business ProfileforNetwork Solutions

Below is a summary of my complaint. The full text can be found in the uploaded file: ***********************. For many years, I've used Network Solutions to register my domain names, but I find their email marketing and auto-renew practices to be broadly dishonest. Specifically, all year long, Network Solutions sends emails breathlessly claiming my domains are about to expire (samples in the .doc file), when in fact these emails are NOT ABOUT DOMAINS I OWN. At the same time, Network Solutions sends a monthly email claiming "Your domains will auto-renew soon," without saying WHEN or for HOW MUCH. In fact, the "when" can be almost a year away, and the "how much" appears to be FOUR TIMES their advertised price for new domains - which is to say, the advertised price is "bait and switch." Finally, Network Solutions auto-renewed my services at their highest rate TWO MONTHS BEFORE they were set to expire, without ever sending an invoice, and in fact billed an EXPIRED CREDIT CARD, despite sending an email saying they couldn't! Network Solutions needs to completely revise their email and auto-renew policies: first, STOP sending customers emails telling them to renew domains they don't own, and second, Network Solutions MUST inform their customers honestly when their domains will auto-renew and at what rate. Whether they want to offer their customers more competitive renewal rates is up to them, but with honest notification, customers would be in a much better position to explore the competition - which is to say, what Network Solutions is doing is the very definition of Unfair Competition.