ComplaintsforNetwork Solutions
Internet Service
Current Alerts For This Business
Pattern of Complaint:
According to information in BBB files, Network Solutions has a pattern of complaint alleging Webhosting and Refund Issues.
Specifically, consumers state they purchase a webhosting package with Network Solutions but their website does not work as intended. Consumers also state it is difficult to get these matters resolved as they cannot reach a live company representative.
BBB contacted Network Solutions to request their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in eliminating the pattern of complaint. This aspect of the Business Profile will be updated if any additional information becomes available.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Below is a summary of my complaint. The full text can be found in the uploaded file: ***********************. For many years, I've used Network Solutions to register my domain names, but I find their email marketing and auto-renew practices to be broadly dishonest. Specifically, all year long, Network Solutions sends emails breathlessly claiming my domains are about to expire (samples in the .doc file), when in fact these emails are NOT ABOUT DOMAINS I OWN. At the same time, Network Solutions sends a monthly email claiming "Your domains will auto-renew soon," without saying WHEN or for HOW MUCH. In fact, the "when" can be almost a year away, and the "how much" appears to be FOUR TIMES their advertised price for new domains - which is to say, the advertised price is "bait and switch." Finally, Network Solutions auto-renewed my services at their highest rate TWO MONTHS BEFORE they were set to expire, without ever sending an invoice, and in fact billed an EXPIRED CREDIT CARD, despite sending an email saying they couldn't! Network Solutions needs to completely revise their email and auto-renew policies: first, STOP sending customers emails telling them to renew domains they don't own, and second, Network Solutions MUST inform their customers honestly when their domains will auto-renew and at what rate. Whether they want to offer their customers more competitive renewal rates is up to them, but with honest notification, customers would be in a much better position to explore the competition - which is to say, what Network Solutions is doing is the very definition of Unfair Competition.Initial Complaint
03/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We are a local ***** Non Profit business and cannot have companies just charging and renewing services weeks before they are due. We are very lean on the funds so the renewal of services in based around times when we receive donations and funds.Initial Complaint
03/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
March 2023, I worked with ****************, a Web.com Business Consultant, to renew my stable of domain names and purchase a web hosting package for the creation of one website. ****************, being respectful of my financial concerns, would find creative ways to keep my costs as low as possible. Part of this strategy was that I have always renewed my internet products for 1 year at a time. (As a "loyal" Web.com/Network Solutions customer for over 40 years, my payment history supports this pattern.) Having dealt with **************** in the past, I trusted her. For a reason unknown to me she erroneously signed me up for an *** Certificate for a 5-year term. This was discovered after I decided, a few days ago, not to renew my hosting package. I NEVER would have knowingly agreed to this, I only purchase in 1-year increments. Supporting this was an anomaly for my account; the Hosting package purchased was for a 1-year term. I would also add that at the conclusion of the transaction, I was asked by **************** only to approve a total amount. I never received an itemized invoice until after this charge was discovered and I contacted Network Solutions Support on 3/1/24. Since I was renewing approximately 25 domains, transferring 22 of them to register.com (another **************** purchasing a hosting package and purchasing the *** certificate it was very confusing. I do remember **************** making several errors that required her to issue refunds and then recharge items; as already mentioned, it was confusing. I did repeatedly ask **************** why charges and refunds were necessary but never received anything more than an Ive got it all fixed, so dont worry type of response.This purchase does not logically make sense. A 5yr term *** savings is minimal plus the *** cert is useless without a website to go with it. (I had only purchased a 1-year hosting package.) I am requesting a refund for the unused/remaining 4 years that I was unknowing enrolled in, charged and paid for.Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Awful service. I paid for an account with services, and they gave me nonfunctioning services or lack thereof. I waited nearly a week for them to fix it before I gave up on the package I had and purchased another because I had to get started on my website. They tried to charge me additional money instead of giving me some discount for the trouble they caused me. With the new services I could at least start building my web page but I have had constant issues with email and they fight me on fixing it. I got my site built or at least ready enough to post and they failed to configure the *** correctly. It took me 2 days of fighting them to figure out it was wrong. When they said they had it fixed I waited patiently for it to be issued until the ***** hour waiting period was up and still it wasn't issued. Then the ********* that came with the package was faulty and they fought me on fixing that as well. They ultimately said it needed to be removed and replaced with a working version. I consented to them removing it on the condition that they replaced it, they told me within 24 hours it would be replaced. The next day I called to see why it was there and they had no clue about it and tried to charge me for another even though I was already paying for it. I still don't have an *** and I still don't have SitelockCustomer response
03/11/2024
After: -failing to provide me with working e-commerce services and trying to charge me to get working services I waited 5 days with zero service before I gave up on the package I wanted and asked for a different -Providing me with replacement services that had all sorts of bugs in them and making the resolution extremely difficult to get - taking away a piece of my site lock and making me spend nearly a dozen hours in contact with support to get it back -failing to provide SSL correctly making me wait nearly a full 7 day week for it leaving my site unsecure and far less likely to be seen I did spend nearly another dozen hours in communication with support on this -the latest issue is that they failed to properly configure my site to www. and I had them fix it. They messed something up and now the www. isn't my site's default but i do pull up with www in a direct search. whatever they did caused my website to pull up multiple times as a duplicate in the eyes of search engines. Sometimes you can visit the site and be on what you know is the current version that is published and then it will give you some old version. So i am not as likely to be indexed by search engines basically killing the entire point of building a website. I have a service that detail checks your website for issues and because of NS mistakes, I have 248 line items of errors and warnings regarding my site and its optimization to search engines! I am paying them to rob me! I made a very easy and simple request for them to add what is called a CANONICAL TAG, it helps remedy this problem and they are the ones that have the access to do it, It might take 5 minutes to do and costs no money to do it and I am given the run around to the point that I at one time spoke to 4 departments in less than 7 minutes trying to get help. The end result is they wont do anything to help me other than ask me to spend more money to have their SEO team run the report and then fix it, NO MORE MONEY! they need to fix thisCustomer response
03/15/2024
Dont make the mistake of going with them! I have had nothing but issues and they are a scam! You will never rank unless you pay them for basic stuff that should never be withheld from someone buying a service to build a website. They dont give you access to your own page code and they make you pay to get a basic function like CAanonical tags added, and they have consistently messed up configuration making all urls point to www. My SEO score is perfect except the 30 points that I loose from them not providing me with the very basics of control over my own website. They wont do it for you either, not unless you pay for their pro SEO service. Its a scam and they are thiefsCustomer response
03/15/2024
After: -failing to provide me with working e-commerce services and trying to charge me to get working services I waited 5 days with zero service before I gave up on the package I wanted and asked for a different -Providing me with replacement services that had all sorts of bugs in them and making the resolution extremely difficult to get - taking away a piece of my site lock and making me spend nearly a dozen hours in contact with support to get it back -failing to provide SSL correctly making me wait nearly a full 7 day week for it leaving my site unsecure and far less likely to be seen I did spend nearly another dozen hours in communication with support on this -the latest issue is that they failed to properly configure my site to www. and I had them fix it. They messed something up and now the www. isn't my site's default but i do pull up with www in a direct search. whatever they did caused my website to pull up multiple times as a duplicate in the eyes of search engines. Sometimes you can visit the site and be on what you know is the current version that is published and then it will give you some old version. So i am not as likely to be indexed by search engines basically killing the entire point of building a website. I have a service that detail checks your website for issues and because of NS mistakes, I have 248 line items of errors and warnings regarding my site and its optimization to search engines! I am paying them to rob me! I made a very easy and simple request for them to add what is called a CANONICAL TAG, it helps remedy this problem and they are the ones that have the access to do it, It might take 5 minutes to do and costs no money to do it and I am given the run around to the point that I at one time spoke to 4 departments in less than 7 minutes trying to get help. The end result is they wont do anything to help me other than ask me to spend more money to have their SEO team run the report and then fix it, NO MORE MONEY! they need to fix thisInitial Complaint
02/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The idiots (or criminals) at NetworkSolutions.*** have done it again. Even though we did everything to ensure that our emails would renew on or about February 2, 2024 since we only moved our website host to Hostinger.com, these idiots decided to selectively delete my wife and law office manager ****** *********** email account, *********************************** This is both suspicious and criminal. Once my wife reported this loss of her email use, I immediately contacted these idiots at Network Solutions to both reinstate and restore all of her lost important emails, spanning years. But these idiots continue to stumble and fail, appearing to be either due to stupidity or malice. Please urgently investigate and advise.Initial Complaint
02/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Network solutions has lost my archive emails going back to 2010.Initial Complaint
01/31/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was billed on 8.24.23 $269.91 ( order confirmation number ********** for $269.91 ) to renew a domain name (hcsf.com) which i paid with a credit card. I was billed again for the SAME domain name on 11.5.23 for the price of $314.91 (order confirmation number ********** for $314.91) - which i paid (by paypal) without remembering that i had already paid this in August, but due to the price difference i was confused. Have requested a refund for the 2nd payment but the refund policy at Network Solutions is 30 days which has long passed. I would like BBB to look into my refund and more importantly WHY I WAS BILLED TWICE for the same service at TWO DIFFERENT PRICES? Is this legal? I have contacted Network Solutions for a refund and they have refused due to the 30 cancellation policy. I have reached out to my credit card and paypal for a refund or cancellation and neither can assist me. Please advise, thank youCustomer response
01/31/2024
refund refund received! thank you for your assistance.Initial Complaint
01/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I paid Network SOlutions to host my domain through 10/24 and I can't access my site... or speak to a customer service repCustomer response
02/14/2024
I am sorry for not replying sooner but I was unable to log in to reply with the code provided. (I may have tried too late)
Thank you Better BUsiness for your assistance and thank you, Network Solutions for your reply and your assistance. After sending in my complaint, I was able to speak to a representative at Network Solutions who greatly assisted me in resolving my problem. And I would like to note and conclude that I was ultimately very happy with the resolution assistance I was provided.
Better Business Bureau, please remove any poor ratings Network Solutions received based on my complaint. Although I was very frustrated with NS, they ultimately earned an A rating in the end.
Initial Complaint
01/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I called Network Solutions to add a product to my site to accept payments for a ebook. I created the page, linking it to my master site, but the links were not working on the ecommerce page. It took SEVEN phone calls to reach someone repeating the information to the point of total frustration. Finally got someone who heard me, then SHE ended up REMOVING MY SITE in total from the web. I have been with them 27 years! I have to wait ***** hours for them to correct their mistake and I am losing money every hour it is down. The claim they need time to ********** it yet they removed it in less than a minute! NO one will help me and each time I call I get a different asnwer. I asked for a supervisor then get cut off or call drops. Then I have to start again. This is totally unacceptable business practicesInitial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My domain name ****************** was transferred to someone without my consent the company network solutions claims that I transferred it in 2021, I didnt, I always renewed but hadnt had a reminder that I could remember recently so l contacted to renew and was told that it was transferred at my request
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Contact Information
Customer Complaints Summary
221 total complaints in the last 3 years.
78 complaints closed in the last 12 months.