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Business Profile

Computer System Designers

Web.com Group Inc

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Web.com Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 173 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      web.com is not honoring contracts they have purchased from others in their entirety for the length of the contract. I was a client of mydomain.com for 20+ years and had existing contracts that into December of 2029. The key reason I kept and prepaid those contracts was for mydomain.com's forwarding services for both web URLs and email. This was part of the existing service and has already been paid for in advance. Web.com has migrated mydomain.com's services over to their services and are now discontinuing the packaged services for which I already paid. They are offering that I can pay for those services going forward, and I contest that I have ALREADY paid for them for the duration of the existing contracts. I have tried to contract them multiple times, to no end. The people who answer their chat line have informed me that they cannot do what their instructions for those above them will not allow (ie. honor their existing contract). Please note that the second option in the email screen shot that that they sent (see attached) is them, indicating that they have the ability to make honor their contracts, they just choose not to.

    • Initial Complaint

      Date:06/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,

      I am writing to file a formal complaint against Web.com for repeatedly charging my bank account for services I have asked them to cancel multiple times. Despite my efforts to resolve this issue directly with web.com, they have continued to charge my account without my permission. I also continuously asked them to cancel my services for at least one year. Each time they agree, transfer my call to another department, and then leave me on hold for upwards of 30 minutes and then I get frustrated and hang up.

      Here are the details of my complaint:

      1) Repeated Unauthorized Charges: Despite requesting the cancellation of their services six times, web.com has continued to take money out of my bank account without my consent.


      2) Bank Involvement: I have contacted Citizens Bank to have all unauthorized charges restored to my account. Although the bank managed to restore the funds, web.com somehow obtained my new debit card number ending in 6407 and then charged my account again.

      3) Inconvenience and Distress: This repeated unauthorized charging has caused significant inconvenience and distress. I have taken measures to protect my account, including changing my debit card number, yet the problem persists.
      I request that BBB take immediate action to investigate this matter and hold web.com accountable for its unauthorized and unethical business practices. I seek a permanent resolution to this issue, ensuring that web.com ceases all unauthorized charges to my account and compensates me for the inconvenience caused.

      Thank you for your attention to this matter. I look forward to your prompt response and resolution of this complaint.

      Sincerely,

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I contacted web . Com I informed them that I had two domain names that was on a different registar .The representative stated that that would not be a problem that they could easily transferred over however, they encountered difficulties, transferring one of the registrars over I asked them for a refund. They gave me a runaround until the time was expired for me to receive a refund neither stated to me, none of the stipulations seem to make them as they went along to benefit them. They cannot provide the service. Give me a refund.

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company mydomain.com was recently purchased by web.com.They have locked me out of my account for some reason. (They claim security)Im not allowed to answer security questions and they want me to upload my Driverss License, a selfie, and a utility bill.This seems VERY EXCESSIVE to **** definitely would like the week Ive lost to be financially reinstated (added) to the end of my billing cycle. Moreover, I just want to get back to my account.WHICH has my tax info etc

    • Initial Complaint

      Date:05/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried canceling and auto renew last year and I know it went through on my end. Did not use their service, did not do any business with them and yet may 19th they charged me 290 dollars. When I request refund they said they will refund me but it has not kicked in. When I ask why they said my account is suspended. They are playing games or scamming me not sure which but my account has already been withdrew but its "suspended" and unable to initiate a refund. Scammers all they are no wonder they have an F here.

    • Initial Complaint

      Date:05/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Web.com has not been able to upload my website and I have been losing money for 12 days. They state they expedite your case, but nothing is ever resolved. They send your case to the "backend" and there is no one there. They tell you to wait another 24 hours and then you get an email that it was unsuccessful. The customer has no recourse to change companies. The customer's business and livelihood is held in in their hands while they have they have your credit card information. They are willingly denying people the access to customers on the web. The worst is you cannot change companies and go to another host for 60 days.

    • Initial Complaint

      Date:04/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When trying to transfer a domain out, they use scare tactics and say: "Transferring out a domain name is a process that will make your site, email and other services that are connected to this domain name to stop working. This could take up to 7 days of downtime."I have been doing this 25+ years and have transferred almost 1k domains. There is NEVER downtime, it just doesn't work that way. The domain does not just go offline while waiting to be transferred. It remains online with the current DNS and once transfer is accepted, it moves over with the same DNS to the new registrar.On chat, they also said: "Domain transfer will usually takes 5-7 days and during the domain transfer process services link to the domain will not be working."

    • Initial Complaint

      Date:04/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Web.com purchased my accounts from my previous domain registrar. When I set up my customer account, I noticed my mailing address and email was incorrect, so I updated it. Web.com then, without authorization, applied the changes on my customer account to every domain I register, including some I do not personally own, making it appear I was changing their contact information. They then used this unauthorized change to "Lock" the domain for 60 days preventing further transfers, including during the time period of several renewals. This is incredibly shady, and then their representatives claim ICANN requires them to populate the customer account data into the domain date fields, which is simply false and made up.

    • Initial Complaint

      Date:04/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Network Solutions, which is owned by Web.com, $10. to backorder a domain for me. The domain was registered through Network Solutions by Wix.com, to use for a website that was created through Wix. (dancingwithsealions.com)The non-profit organization that built the website associated with the domain and maintained it for many years decided they no longer wished to pay the high cost of hosting it through Wix. When the hosting ended, the domain was separated from it and parked on a 'dead end' Wix page. I tried to buy it from Wix but never got a response. The domain expired March 20, and I was told by Network Solutions that it would become available twenty days later, so I was watching and waiting. I also backordered the domain through godaddy.com. ******* sent me numerous messages informing me about the status of the domain, when it expired, when the nameservers changed, when the expiration date changed, etc.... However, I got zero notifications from Network Solutions where it was registered and backordered. Once I discovered the domain was in someone else's name, I called Network Solutions to inquire as to why no backorder attempt was made, since I had paid for it, and why they had not communicated with me in any way about it when it expired and became available. They would not provide any answers other than to say that someone else must have backordered it besides me and that they could not refund the backorder.When I looked up the ***** for the domain I tried to call that person and email that person, using the phone and email provided by whois. Both times it came back as stating that WEB.COM did not accept calls and emails. So the whois owner and contact info was bogus, and the domain is now owned by Web.com, who owns Network Solutions. Obviously the whole thing is a total FRAUD. I want my money refunded OR I want them to give me ownership of the domain that I backordered through them in good faith they would perform the service paid for.

    • Initial Complaint

      Date:04/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      the company has incorrectly charged me for the renewal of their services. i cancelled their services way before the renewal date. now they are giving me excuses for the refund amount stating it is in progress or my account is not elligible.

    Web.com Group Inc is NOT a BBB Accredited Business.

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