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Business Profile

Computer System Designers

Web.com Group Inc

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Web.com Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 173 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scam operation. I purchased 3 websites for 1 year. When purchasing I told them these were for one year only and not to auto renew. Now only did they auto renew anyway against my direct wishes, but they charged me over $800! They also will not give me the authorization code to transfer my site to a reputable company. Shameful. They also promised free SSL certificates. Another lie. I contacted them to complain and they told me on three different occasions on a recorded line they would refund. That was a complete lie. They have committed fraud, and failed to give me their legal **** name, told me they never made the charge (Complete lie) and tried every way they can to keep my money which was not theirs to keep. I guess we can all see from these many complaints why this company has an F rating. Too bad there is nothing lower than F. I have recordings of these conversations where they lie and say they will refund. they lie and say they never charged my ******************** says is not true.)

    • Initial Complaint

      Date:08/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have canceled services via messaging on the website, phone, and email several times and they continuously bill me. There is no way to cancel their services!! They "yes" you to death and then say "it's cancelled" and nothing happens, the bills for a service you aren't using keep coming despite desperate pleas to stop!!

    • Initial Complaint

      Date:07/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have been deducting from my personal checking account over $6200.00 since 2020 without my knowledge or permission for a product /service I never ordered or authorized.I have requested a refund and they say it has been denied because I never cancelled the product.I never ordered the product!They will not provide proof that I ordered the product they claim i ordered.I did have website hosting with them that was never renewed and the website has been deactivated since 2020. The product in question is not they website hosting!They have been fraudulently deducting money from my account all of these years!They have not offered any resolution in any form except to say they cancelled the product!

    • Initial Complaint

      Date:07/05/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      case S-*******. E-****** web.com has been trying to illegally charge me state sales tax (I live in ********) for a domain renewal. I have been going around in circles with support for several MONTHS trying to get this domain renewed. despite multiple repeated attempts to resolve this issue, support keeps insisting that I pay the illegal sales tax charge, so I can get a subsequent refund. crimsonangels.com. No one at customer support can grasp basic english. I keep explaining over and over and over and over that there are SEVERAL states that do not have sales tax, and domain renewals or purchases CANNOT charge customers an illegal tax fee. But they keep insisting that I have to pay it. my domain remains unrenewed because of their incompetence.

    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Web.com & register.com your policy, they have locked my domain name and wont release it even though the fault in the account has been the complete lack of organisation and incompetence that register.com has made on my accounts over the last years.
      I have been trying to change the account email address with them for over 4 months now and now that they finally corrected the mistake last month., they have locked my domain name, so that I cannot move it for 60days,
      I will not leave my domain name as a hostage with register.com for another 60 days, because of their company’s incompetence.
      I will not accept this at all from register.com & Web.com. I
      This is why I am filing a complaint through the Better Business Bureau.

      I have been a loyal customer for over 13 years and this is the repayment that I get, from them bad service for over 2 years: inadequate billing, discontinuation of websites for no apparent reason, billing for non-existing domains.

      This complete email inadequacy has gone on for the last 6 months and register.com have been sending me email information to an email address (************************) that was canceled by register.com, 6 months ago.
      Now with all this taken into account and it being their fault not mine, I need them to re-evaluate their policy and release my domain name immediately.
      All these errors have accrued on the register.com, side’s problem, not mine.
      I have been a loyal customer and now demand that they release my domain name immediately.
      I have spoken to several at register.com and I will not stop until it is released.
      Their department needs to verify that you are releasing my domain (***********) ASAP or I will take legal action.
      They are costing me money.

    • Initial Complaint

      Date:06/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For several years I have paid for a webpage (****************) with iPage (builder) powered by Web.com.

      In the past 12 months the page has been inactive and after numerous complaints is still inactive. The issue is evidently a system error and not my fault.

      After trying to get iPage to fix the issue I finally asked to cancel my iPage account and provide a refund (paid through 2025).

      They have failed to correct the problem, and they have refused to provide a refund.

      I am requesting they cancel my account and provide a refund.

    • Initial Complaint

      Date:06/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Through the domain.com website I purchased several services on May 17 that were to be linked directly to the account they were ordered under. None of those services have been provided to date. Issue reported to Customer Support and each time I was told ***** hours for resolution and each time I've reached out after waiting that period (or longer) there was still no resolve and I was told to wait again.

    • Initial Complaint

      Date:06/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My late husband and I own multiple domains via MyDomain.com. Recently MyDomain merged with Web.com. I no longer have access to my late husband's email account, and in order to log in, they have to send a code to it. I tried talking with chat support but they were of zero help. I simply cannot log in at all, in spite of knowing our password and security questions, and in spite of many of those domains belonging to me. The ONLY way is through his now unavailable email account. I am listed in this account, and have been paying for these services for many years. Web.com is now being paid by me, for domains/email accounts that I can no longer access - I couldn't even log in to update billing or cancel services if I needed to! I actually only want to log in to change the info, as he is now deceased. I have supporting legal documents, yet there is no way to get in touch with this company as again, I have no way to log in. Support wouldn't even change the info from their end. I do understand why there would be security measures, but all they would need to do is follow the paper trail to see that I have been the one paying for their services. They would also be able to see that my name and email are in there as well. But they won't. They only gave me a useless link to use, but I can't. BECAUSE I CAN'T LOG IN. I was able to log in when they were MyDomain, but everything has changed with Web.com. I just want to be able to get into these accounts to make the proper adjustments - again, I have his death cert, etc. I honestly want to change domain providers, but can't because, I can't even log in to start the process. I would consider staying with them if they can help me with all of this. I am also considering legal intervention as they are taking money from me for services I cannot receive.

    • Initial Complaint

      Date:06/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      site doesnt work at all. difficult to process refund and cancellation

    • Initial Complaint

      Date:06/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer for several years. I have 2 websites with this company. One has not been working properly for over a month. I have called and had an expedited repair ticket for over a month. Every call and chat to resolve this issues takes an hour out of my day. Every 2 days I get an email thanking me for my patience and this issue will be fixed in ***** hours. It's still not resolved. When I contacted them again on 5-28-24 I am still waiting on my website to be fixed.

    Web.com Group Inc is NOT a BBB Accredited Business.

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