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Business Profile

Computer System Designers

Web.com Group Inc

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Web.com Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 178 total complaints in the last 3 years.
    • 45 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called the customer service line many times over the course of a year to cancel the account, which they don't let you do online. They never did and continued to charge me. This is theft. I contacted chat support yesterday when I was told it was an option and was told to report this as an abuse? I just want all my money back and my account canceled. We never used the account and I've been calling since January 2024. This is theft.

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i went the company for them to build me a website and and my website keeps crashing. I pay for a service for them to fix it and they say its fixed and its not. I call them every morning to work with the design team that I also pay for and they say I have to call the web.com people because they have to fix it. They keep giving me the run around but they charge me monthly to host my website for maintance and they are not keeping it or fixing it. they keep taking my $100 dollars and I can use my website. I haven't been able to use my website since the made my website public because I cant install the plugin. I have been trying to install a zoom meeting plugin for my business and everyday the website is not working and they give me the run around. They need to fix my site and quit charging me if they not a going to fix my site.

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is an online domain name renewal service. In 2024 they price gouged me but I was forced to renew because I was stuck. My term for the 2024 renewal ended on 2/13/25. On 2/12 - I SHUT OFF auto renew. I have been charged for these services which I do not want. This company has changed and their policies leave a lot to be desired. The price ***** is in the hundreds of dollars and I have been able to renew with another service for around 20 per domain. At this point I want the following from them:1) My credit card removed from their system 2) credit back for any changes they made this year I will also be in touch with my credit card company to file a dispute and will also file a compliant with my state attorney general. I had been with this company for some time and whatever business changes they made in the past two years are terrible. This company needs to be watched. All of these online subscription style services scrutiny over their billing practices so consumers have good rights.

    • Initial Complaint

      Date:02/18/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - 1/31: transaction debited from my paypal account with no reminder or explanation from company when my routine subscription payments were $4/mo

      - I contacted Web.com on 1/31 via their online chat requesting a refund and a cancellation of my services, to which I was told a refund would be issued by the accounting team.

      - I received no notice from web.com regarding my request for several days, at which point I disputed the charge with PayPal.

      - I called Web.com back requesting an updated status on my refund, to which they replied telling me that a refund had been issued, but the transaction was declined due to my disputing the charge with PayPal.

      - PayPal closes the case in favor of Web.com; so I called web.com back and they tell me again that the refund was issued and they had not received their funds back from PayPal, so I would need to contact PayPal to sort out the issue.

      - I call PayPal on 2/13 and they tell me that no refund has been issued on the part of the seller. At this point, Web.com has still not supplied confirmation of my refund in any way. I have reopened an appeal with PayPal to dispute the transaction as of 2/13.

    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      web.com bought out mydmain.com and change things around made there changes for there look and feel but by doing that and moving all the websites too a different server is caused me to connect to a bank folder where my website files are suppose to be so i can edit them and make changes to my company im tring to get up and running as i connect to the server it connects me to a blank folder and now they webcom well not correct that or give me a refund they want to to buy technical support for something they did and wont correct and will not give me a refund either

    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 1st,2024 I contacted ************ regarding website hosting and domain register.They were advertising 5 year plans which included protection, website hosting and domain register for the amount of $285.00.They wound up charging my credit card $191.88 which will only covered web hosting and charged my card another $46.17 on 2/10/25 for the domain name and another charge of $6.00 on 12/29/24 . This is not at all what they were advertising or what was ever agreed upon.On January 3rd I thought I straighten this out by speaking with person name ***** who's email is *********************** ***** agreed to the 5 year plan which included web hosting domain renewal and protection and said that he would refund my payment of $191.88, this never happened to this day. I emailed ***** on January 13th 2025 with no response and again on January ******* . Also tried contacting them again on February 10 regarding this matter once again have not gotten a response back.

    • Initial Complaint

      Date:02/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Web.com for deceptive billing practices regarding their ********************** I was charged a monthly fee of $2.50 for this service, which was not easily visible in my account or explicitly disclosed. I was misled into believing that I could manage or cancel this service through the "Renewal Section" of my account, as stated in their email. However, when I tried to access the renewal section, the service did not appear, making it impossible for me to cancel the subscription until I had already been charged multiple times.Web.com claims that the ********************* will only appear in the renewal section just before the renewal date, but this creates a situation where customers are continually charged without realizing it, and it is not possible to cancel until it is too late. The companys refusal to issue refunds for these monthly charges is another troubling aspect of their business practices. They have stated that they do not issue refunds on monthly services, even though the service was not clearly disclosed or easily manageable.This practice is harmful to consumers, as it takes advantage of individuals who may not notice the charges for an extended period of time. This is especially concerning given the number of customers ********************** serves. While the charges are small, they add up significantly over time, and there is a strong likelihood that many customers are unknowingly being billed for a service they do not want or use.I believe Web.com is engaging in deceptive practices that violate consumer protection laws, specifically regarding auto-renewal and the ability to easily cancel subscriptions.

    • Initial Complaint

      Date:01/28/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been with Homestead.com for over 20 years, and now I am locked out due mismanagement, at some level, in the acquisition of Homestead.com, by Web.com. Or, Web.com has been hacked and is keeping it under wraps. No matter what I try, I am unable to login to my account to update billing information for User ID: *********, and to access my account for work purposes. Homestead threatens to delete my account if this is not paid.

      I am registering this complaint because, weeks after acquiring Homestead.com, Web.com has not yet ported Web.com's database into their system (see timeline 8:52 in transcript below). I get nothing but "locked due to multiple failed login attempts" in constant rotation. No chance is given to login between cycles. I have not changed my password. Clicking all the Support and Help tabs gives the same result. According to their records, I do not exist.

      I am locked out, yet they have information enough to charge me for services I have been denied. Perhaps a legal case could be made against charging a non-existant account for services not rendered.

      I am currently working in Colombia without phone service, and Web.com has refused to connect with its subsidiary (Homestead) in an effort to clear this up. I have wasted a week and a half of my limited time here to clear this up.

      A copy of this has been sent to Newfold digital, the parent company of Web.com.
      Following is the transcript from my Jan 25 chat with Web.com.

      A request for Web.com's transcript of this chat was promised, but not sent to: **************@gmail.com

      Transcipt of Jan 25 chat with Web.com support is available

      Customer Answer

      Date: 02/19/2025

      Web.com responded very shortly after complaint was received, and the issue was resolved. I thought I had responded to an email from BBB stating this fact. Apparently there was a hiccup at my end. Please correct this in Web.com's favor.

      *** ****

    • Initial Complaint

      Date:01/23/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Web.com deleted our company website on 1/10 according to them but our records show this took place on 1/16. Web.com states that this was due to not being able to charge card on file though the card on file was current. Web.com also states that they tried to contact us in November of 2024 though we have no records of that. Web.com initially stated this was unrecoverable and then changed direction and stated if we signed up for a new account they would be able to recover website in 1-2 business days. I have been calling their customer service team daily and have not been provided any updates on the escalated ticket. This is causing a major disruption in our business. Web.com had no problem taking our money for the new account and has done nothing to resolve this issue.

    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BILLING REFUND REQUEST

    Web.com Group Inc is NOT a BBB Accredited Business.

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