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Business Profile

Computer System Designers

Web.com Group Inc

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Web.com Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 173 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Regrettably, I can only award them a single starthe lowest possible rating. Before considering their services, take note of their history. Here are the red flags:No Phone Numbers: The absence of phone numbers raises concerns.Limited Responsibility: They explicitly state that they are not accountable for anything they sell.Recently, my websites and emails went offline. I reached out via their chat bot, and they assured me of a quick resolution. However, after an entire day wasted, I made the decision to switch to another provider. Now, they inform me that my emails and sites will remain down for at least 7 days until they release the authorization code for transfer.Remember, choosing them might seem cost-effective initially, but in the long run, its far more expensive.

    • Initial Complaint

      Date:04/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a long time customer (15 + years) of Dotster.com, which has now been bought or transitioned to be a part of web.com. I have over 100 domains in my account. They immediately raised the price from $16 to $37 per domain renewal, with no prior notice to me. They are impossible to contact, except by chat (a very LONG wait) and could not provide any alternative contact info, such as an email, where I could seek to work out the pricing issue. I also sat on hold multiple times on their phone number and was never able to reach a person. The point is that I should NOT have to spend multiple hours fixing this issue that was broken by them!The transfer to web.com caused all my domains to appear as if the registrant information had been updated, thus locking them from being transferred for 60 days. Also, when requesting a transfer authorization code, instead of immediately providing it, the message states that they will send it within 3 days. All these practices make this business appear to be beyond shady. STAY AWAY FROM THIS BUSINESS!

    • Initial Complaint

      Date:03/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 2023, I worked with ****************, a Web.com Business Consultant, to renew my stable of domain names and purchase a web hosting package for the creation of one website. ****************, being respectful of my financial concerns, would find creative ways to keep my costs as low as possible. Part of this strategy was that I have always renewed my internet products for 1 year at a time. (As a "loyal" Web.com/Network Solutions customer for over 40 years, my payment history supports this pattern.) Having dealt with **************** in the past, I trusted her. For a reason unknown to me she erroneously signed me up for an *** Certificate for a 5-year term. This was discovered after I decided, a few days ago, not to renew my hosting package. I NEVER would have knowingly agreed to this, I only purchase in 1-year increments. Supporting this was an anomaly for my account; the Hosting package purchased was for a 1-year term. I would also add that at the conclusion of the transaction, I was asked by **************** only to approve a total amount. I never received an itemized invoice until after this charge was discovered and I contacted Network Solutions Support on 3/1/24. Since I was renewing approximately 25 domains, transferring 22 of them to register.com (another Web.com company) purchasing a hosting package and purchasing the *** certificate it was very confusing. I do remember **************** making several errors that required her to issue refunds and then recharge items; as already mentioned, it was confusing. I did repeatedly ask **************** why charges and refunds were necessary but never received anything more than an Ive got it all fixed, so dont worry type of response. This purchase does not logically make sense. A 5yr term *** savings is minimal plus the *** cert is useless without a website to go with it. (I had only purchased a 1-year hosting package.) I am requesting a refund for the unused/remaining 4 years that I was unknowing enrolled in, charged and paid for.

    • Initial Complaint

      Date:02/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a long time customer of Readyhosting which is owned by Web.com Group and since the merge of the two businesses the service has become horrible. The "icing on the cake" was that auto charged my card that was not to be saved in to their system. They charged me $236.28 on 2-11-24 for one year of hosting service. I usually pay around $105 per year for this service. Last year on 2-6-23 I manually paid $107.88. That is a HUGE increase and was not authorized by me. Web.com will not allow you to talk to someone if you are an older readyhosting customer. Everything is done by chat. The readyhosting site is very slow and getting on to chat is very slow as well. I have made several complaints about the inability to talk to someone on the phone, their slow website, and the issues I have been having with my website (which I will get in to next). My website now is blocked by some browsers because of "security" risks which one rep stated that is because of some recent SSL changes they have made and I was told that would be fixed. It never has been fixed after several months. Also, even though I haven't made any changes with my website, now when customers try to submit an inquiry request via the contact us form on my Contact Us page, the customers do not receive any confirmation that the message has been sent so I get several inquiries of the form. I have talked to readyhosting a couple of times concerning this as well. The company did offer a refund of 10% *** of the hosting fee. I disagreed with offer and then stated that they got approval for 20%. Since my website would have been shut down if I did not agree with the offer and due to me being stuck on my computer with chat instead of a phone call, I agreed with the 20% refund. It is important for everyone to know what kind of business this is, because businesses cannot afford to have their web hosting fees more than doubled and then website shut down if they do not agree with fees.

    • Initial Complaint

      Date:02/26/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted web.com on 2-19-2024 and 2-20-2024 to stop auto renewal of services and to cancel services. I was told that my services were set to expire on 2-23-2024. Then on 2-23-2024 I was charged $******** When contacting web.com about this they said the were unable to help me.

      Customer Answer

      Date: 03/06/2024

      Refund was processed. We can close the complaint.

      Customer Answer

      Date: 03/06/2024

      Refund was processed. We can close the complaint.

    • Initial Complaint

      Date:02/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Double charged me twice on 06/20/2023 on sitebuilder.com
      One billing is $******* and second billing is $******* I choose $****** as Plan 4, but they still charged me $****** as Plan 3. I have my bank statement, it is two charge list on JUNE.
      We called on June 2023, sitebuilder told us extra charged($******* should turn back to our bank account. Today I check my invoice, I just noticed these double charged money they did not return back to my bank.

    • Initial Complaint

      Date:01/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I transferred my domain name and email to web.com in October 2023. I built a website using their templates. Paid them to transfer my domain name over to them to get a website up and running. After 4 or days, we were finally able to get it running.Periodically since then I have had people tell me that they were not able to access my website. But only certain people. I called web.com on Tuesday of last week. He's told me that my website wasn't able to be seen from safari web browser.. And that they needed to update DNS records in order for people on safari to be able to see. The next day I was contacted by another Customer of mine who wasn't able to see my website. I asked her what wet browser she was using she was using chrome. I called web.com again.The person I spoke to on the phone told me that. Even though they see an issue on their end, they are never going to tell us. Or remedy at a we figure out that there is an issue in contact them. So it was something that day already knew about but since I didn't. They didn't do anything to take care of it. My email has also been often on not working for a while. I was not able to send to any ****** gmail users. I don't know if that has been fixed or not. I have contacted web dot com seven times in the last six days, three times for today.. As of right now my email is completely down and unusable. I do not have an e t a of when I will be able to use my email that I pay for at this time. Since October. I have been on the phone with them or on their web chat thirty plus times. I am frustrated and embarrassed because every time I send a customer to my website there is an issue. I am paying them for something that I am not receiving. And I realize I am only a 1 person business and I am not a big corporation but I am still paying them money every month for something that they are not providing me. I have asked them for some kind of resolution. And for my website in my email to just work

    • Initial Complaint

      Date:01/28/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a web hosting package with A Small Orange that was set to renew on 1/20/2024; however, i cancelled this package on 1/5/2014, well in advance of it being renewed, yet I was charged for the full amount, $170.30. It think it is fair for me to get my money back since the service was cancelled well in advance of it's starting date, completely unused. I reached out to their escalation team, but they say they cannot give my money back.

    • Initial Complaint

      Date:01/24/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact someone at NAMESECURE.com to resolve my email issues that have been down for over 5 days. They have been impossible to get ahold of, and you must open multiple chats with no resolution which is impossible to get anything done. We have been paying for hosting our webmail and website there for years. Suddenly whne trying to change providers, they are unable to help me and have neglected to give me a reason as to why my business email is not working. They have been telling me that I need to wait on their backend support, who only makes matters worse. They will input the wrong code and my email will crash. When I reach back out they tell me I need to wait 1-2 days before escalation. This has created a significant impact on my business due to their lack of management of their hosting sites, and is costing me in a huge amount of time and money, not to mention penalties from missing payments.

    • Initial Complaint

      Date:01/16/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My domain is not up for renewal and my contact information is up to date.

      You may not take any action against my account.

      Please unlock my account so I may edit my website.

      Causing a loss to my business.

      Due to red service posture and abuse of functions I will need my domain unlocked for transfer to another server.

      I may not be renewing when my account is up for renewal. Any additional treats of action or tort will not encourage me to renew in 2024.

      someone requested my information without my consent and keeps trying to reset my passcode.

      God have mercy on you.

    Web.com Group Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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