Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a 2012 camaro ecm on 12-13-23 Received the first ecm 5 days later. Car wouldnt start all bank 2 sensors not reading with scanner live data and they turned on flex fuel codes when car wasnt a flex fuel car. Troubleshooting conferred new ecm was faulty. Sent back to business to figure out. Almost 2 weeks later I received ecm back tech said it was a profaning issue *** ecm. Is repaired and good to go. Installed ecm. Same exact problem. They did nothing in the time they had it back. Contacted service tech explained situation. A week later they send out a completely different ecm this time they forgot to remove vehicle theft system. And. Same problem as before. Ive installed computer into ***** Camaros and had same problem on both cars. T installed known good original ecm and ignition switch into the first camaro. Car starts and runs fine but have to put thst ecm and key back into second camaro whens it belongs. This company will have you only communicate by email which is extremely slow especially when theyre in ******* I am in ********** and this is a time sensitive situation if you want a complete refund. Takes 3 days to reply and the reply was basically repeating my email to them. They gave no rma # which was the whole point of my latest email. Sent another email asking again for the rma#. A day or 2 went by and I was almost to their 30 day return cutoff so I filed a dispute with my bank to protect my refund. They finally send me an rma a couple days later. I mail them back the ecm. The day its received I email them and ask when my refund will be given. They say3-4 days. On day 5 I contact them and next day I get an email saying there hands are tied because I filed a dispute and must now wait for my bank to finish investigation before they will give refund. Contacted bank to see stats and explain new situation. **** said that if they issue a refund dispute gets closed automatically and all comp rec are now playing games

  Business Response

  Date: 02/19/2024

  Hello,

  We sincerely apologize for the ongoing issues you have experienced with us. We have noticed that a dispute has been initiated, but according to bank policies, we must await the conclusion of their investigation. Today, we were able to process a refund for your order. Please allow 1-3 business days for these funds to reflect in your account. We once again apologize for any inconvenience caused.

  Sincerely, 

  All Computer Resources. 

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21307173
  
  I am rejecting this response because:  all of a sudden you want to act nicely in public.   I tried multiple times to handle this privately and your employees kept postponing the inevitable outcome of refunding me my money because your business couldnt provide me with the service your business said it could.   And at the end of 2.5 months.  You refund me the money I sent you. But now Ive been without a vehicle for 2.5+ months and am back to square one trying to fix a car.   Your company could have resolved this a month ago and the public would be none the wiser.   But now they are and if you wish me to close this. I need compensation for the stress and the lose of a vehicle your company caused me
  
  Sincerely,
  
  ***************

  Business Response

  Date: 02/28/2024

  The merchant dispute was delivered to ** days after your RMA was received and your full refund was issued within business days of your module being delivered to us.  Please confirm the funds have since been returned to your account. 

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted warranty support for a failed ECM, 11/8/23. After the run around, paid for "overnight" shipping to return ECM. Did not receive return label until 3 days later with multiple phone calls and emails.12/22/23 receive email stating part failed, wil be covered under warranty in 2-5 days. 1/2/24 called and told 1-4 days. 1/4/24 called and told 1-4 days, was told manager will call me back. Not hopeful about that.Finish the job!

  Business Response

  Date: 01/05/2024

  Dear ***********,
  We truly apologize for the delay in processing your replacement unit. We understand your frustration and wish we could have had it to you sooner. We wanted to take those extra days to thoroughly test and program your unit to ensure it meets all performance expectations and arrives to you in perfect condition. Additionally, our closure for the holidays unfortunately caused a day of delay in our processing time.
  

  However, the good news is that your replacement unit shipped out yesterday via **** You can track its progress with the following tracking number: 1Z72V33E0261305523. You should expect delivery within Monday, January 08 by 9:00 P.M based on ***** estimate.

  
  We understand that delays can be frustrating, and we appreciate your patience. Please don't hesitate to reach out if you have any questions or concerns while you await your replacement. We're here to help in any way we can.
  

  Thank you for your understanding.
  Sincerely,

  All Computer Resources. 

• Initial Complaint

  Date:12/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** advised me I cannot speak to a supervisor They sent a board that barely fit compared to old board and said it had charging error i sent back and the charged me 120 to send back without prior knowledge of fee

  Business Response

  Date: 12/27/2023

  Dear *******,
  We sincerely apologize for the ongoing frustration you've experienced with our tech team and the issues with your unit. We understand this has been a prolonged inconvenience, and we deeply regret the delay in reaching a resolution.
  As discussed with our supervisor, we have thoroughly retested the unit to address the charging issues you reported. Unfortunately, despite additional testing, it has not passed our quality control standards and is confirmed to be defective.
  We sincerely apologize for this and the inconvenience it has caused. On a positive note, based on our conversation with the supervisor, a full refund for the remaining cost of the unit has been processed. You can expect it to appear in your account within the next few business days, depending on your bank's processing time.
  We value your business and understand this experience may have fallen short of your expectations. We are committed to improving our processes and communication to prevent similar situations in the future.
  Should you have any further questions or concerns, please do not hesitate to reply to this email or reach out to our customer service team. We are here to help and appreciate your understanding.

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me 297 for a 94 ***** computer and I sent my core to them and then 3 months later take 100$ off my card with no explanation or contact number in ******** ** allegedly. Feels like a scam and several people have had the same issue.

  Business Response

  Date: 12/20/2023

  Our website, where this order was placed, clearly states that your purchase required a core to be returned to activate your lifetime warranty and avoid a $100 core charge.  We also advised you of this via email.  We included a free return shipping label in the package for your convenience that was never used. 

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a computer for my brother for his car the first computer came and it was programmed to the wrong car so i sent it back they reprogrammed it sent it back it wouldnt work like it was supposed to so they sent another one this one wont work at all so i am sending both computers back and fight to get my money back there is no reason why they keep sending a defective computer to me

  Business Response

  Date: 12/20/2023

  Although we are confident that the modules we sent you are fully functional and programmed correctly we approved your return request as soon as it was made.  Your module was received yesterday and a refund has already been issued.  We apologize if you feel we are not assisting you to the best of our abilities. 

• Initial Complaint

  Date:11/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my issue started on October 26th when I placed an order for a car part (new ECM/***) for my 2006 Chrysler 300. The order number is #****** Upon placing this order for the Chrysler ******************************************************** asking to pay $40 more cause it was the wrong part I had bought but they said they had more that would work for my car so I agreed and paid the $40 more bringing the total amount to $297 instead of the $257 as advertised!From here, I waited what seemed like forever With a 2 day shipping guarantee. It took a few daysjust for them to the process the order, and a few days more for inspection. Which brings the item being ready for shipping on a Thursday. The item was not received till the following Monday past week he 2 day shipping guarantee that the company promised when paying for the order. Also when I received the *** I was given the wrong instructions to install on the website when buying the product. The proper instructions to install was found under the troubleshooting section after contacting the company about the remanufactured *** not working. I requested a refund/exchange from the company and have bet with silence since seeing after 14 day they charge you 100 dollar core. I would like to resolve this with a refund/exchange! Please do not close complaint till exchange is issued!

  Business Response

  Date: 11/15/2023

  Dear customer,
  We sincerely apologize for the delay in our tech team's response to your inquiry. We understand your frustration and are committed to providing you with prompt and efficient service.

  We are pleased to inform you that we can email you a return label for the item to be sent back for warranty testing. The *** label will be sent directly to your email address. Please print the label and send the item back to us. The testing will determine whether we will issue a replacement or repair the unit.
  Please note that your unit is plug-and-play, meaning that you simply need to follow the general instructions provided on our website. Reprogramming the keys is not necessary.
  We appreciate your patience and understanding as we work to resolve this issue for you. Please let us know if you have any further questions.
  Sincerely,The **************** Team

  Customer Answer

  Date: 11/26/2023

   
  Complaint: 20869507
  
  I am rejecting this response because: 

  The company sent me a defective engine computer upon arrival. the moment I opened the package and  plugged in the device ARC sent me, all my dashboard lights WERE ON(there  should have been no lights on) on a brand new computer! (Including the security light) which I paid extra to have them remove! 

   

  The computer was claimed to have been gone through thoroughly and programmed and to have the security taken off, (I paid $70) extra for that service!

   

  They want me to Return the product for a warranty testing fee and get half money back  when they never programmed the computer in the first place! ARC is a complete scam!

  So I return the product that they never worked on and instead of getting a full refund of $297

  Ill get less than $200 back per their fees not to mention the extra $70 I paid for the security removal which did not work! 

   

  Id like a full refund upon returning the computer to consider this closed!

  PLEASE DO NOT CLOSE THIS CASE TILL THE ISSUE IS RESOLVED, THIS IS ISSUE IS NOT RESOLVED!

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/28/2023

  Hello, 

  We understand that you have concerns about a potential testing fee for your warranty claim. We sincerely apologize for any confusion or misunderstanding that *** have arisen.

  Our warranty policy covers unlimited testing and repairs for defective items. If the item fails to pass ********* testing and is deemed defective, there will be no testing fee charged. We never intended to imply that a testing fee would be charged upfront or that it would be a requirement for returning the item for warranty testing.
  

  We have already emailed you a return label on 11/15. Please send the item back to us for warranty testing as soon as possible. Once we receive the item, we will conduct thorough testing to determine if it is defective. If the item is found to be defective, we will repair or replace it at no cost to you.
  

  We appreciate your understanding and cooperation. Please do not hesitate to contact us if you have any further questions.
  

  Sincerely,

  All Computer Resources

• Initial Complaint

  Date:10/19/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 21st 2023 I found their website which advertised all of their products and services at half off. I located a repair service for my APIM module listed at the discount price of $249.99. I ordered this and listed in the paperwork what was wrong. I packaged the module and sent it off (the customer must pay for shipping both ways upfront) and two days later received an email confirming receipt. On October 17th I still had not received my module nor any update so I called the company. The lady I spoke to could not find any information about my module and took my phone number with a promise to call back with an update. I received no call back. On October 19th I called again and after a long wait I was told the module suffered from "black screen" and could not be reprogrammed. At this point I replied that I had put in the order the module had a black screen and was sent in for repair. Their representative argued with me repeatedly (to the point of yelling into the phone and talking over me) that it was a reprogramming not a repair. I did not order a reprogramming, I ordered a repair, the form I filled out even asked what was wrong with the module, on which I wrote "black screen. Their representative then told me that for another $250 they would send me a refurbished APIM module. I replied that this felt a lot like bait and switch, which prompted him to again start yelling at me. At this point I demanded they return my module to me and refund my money. The representative, after another long hold, said my module would be shipped and my credit card refunded. We shall see. At this point I just want my story known so anyone looking can see how poorly this company operates. I fully expect that if they respond to this it will be to say I ordered a reprogramming when I absolutely did not.

  Business Response

  Date: 10/20/2023

  Hello,

  We apologize for the miscommunication. Please understand that you ordered a programming service, which is stated in the title of the listing and underneath the "add to cart" button. However, due to the issues listed on your order, we are aware that the programming service will not solve the "black screen" issues.

  
  We can offer you a replacement module, but we understand if you do not want to go that route.  We process a full refund for the cost of the programming service within 3-4 business days and we will send the unit back to you.

  
  We apologize again for any inconvenience this has caused. We value your business and appreciate your understanding.
  
  Sincerely,
  All Computer Resources. 

  Customer Answer

  Date: 11/03/2023

  They did send back my module. It took about a week. After waiting 11 days and not receiving my refund I called them back. They tried to tell me they had an accounting system incident and my refund was credited to another account. They finally said they would resubmit my refund and I should have it in 1-3 business days. They took every hour of that time but I was finally credited with the refund. At least I wasn't yelled at and argued with this time...

  Submitting a customer to this whole BS ordeal should make any self respecting company bow their heads in shame but they didn't seem to care at all.

  Again, I recommend staying far away from this company. If you have any doubts simply read the rest of the BBB reviews on them. I wish I had! 

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an *** for a 2010 ***** on July 28, ****. It did take a while to receive however the company stated they were having issues sourcing the computer. Given the current state of the logistics system, I can accept that. When I recieved the *** I noted that the *** was not correct, preventing me from programming keys. I also noted a myriad of CEL issues to include a MIL for the processor itself. I returned the unit to ACR and informed them of both issues (*** mismatch and the 7-8 CEL codes being invoked). Based on the time that it took to ship AND the turnaround time on the ***, 30 days had passed. When I recieved the unit back, the *** had been corrected but all of the codes remained and the car would not run on that *** (car did run and drive on old ***). At this point I opted to return the unit and find another solution. After calling every week for a month, I recieved a refund with a deduction of around $50, which I am going to assume is a restocking fee. I feel this is unfair to deduct this fee as I never recieved a functional unit and the turnaround time between returns and shipping placed me outside the 30 Day return period. I would like the full amount of $41 which represents the difference between the $202 I paid and the $161 recieved as refund.

  Business Response

  Date: 10/13/2023

  Hello, 

  We do apologize for the confusion. Once the unit is received here for a refund, the unit goes into bench testing to determine any possible issues. The unit that was sent back did pass all of ********* testing. As stated on our website, we do take a restocking fee since all orders are custom orders and require time, and resources to prepare for a specific vehicle all refunds are subject to a 20% restocking fee and minus all shipping charges.

  Thank you. 

  Customer Answer

  Date: 10/16/2023

   
  Complaint: 20716115
  
  I am rejecting this response because:

  I purchased another *** from a local auto parts recycler, after reprogramming the *** myself using GDS, car operates perfectly with no CEL/MIL.  As previously stated, the car simply would not run on the *** furnished by ACR, and I vehemently dispute the assertion that "bench testing" yielded a positive result.  

  
  Sincerely,
  
  ******* May

  Business Response

  Date: 10/18/2023

  Hello, 

  We will process the refund for the restocking fee. We are confident the unit pass all ********* testing and is a good working unit after receiving for a refund. We understand and do apologize for the inconvenience that caused you. 

  Please allow 3 to 4 business days to process the refund. 

  Thank you. 

  Customer Answer

  Date: 10/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* May

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ECM which is the computer for my **** Dodge Ram ****. I ordered the unit and a week later I received it, installed ran all the proper set up and the unit was giving other codes,, I called them and they had me re clean all connectors and plugs, say thing. Not the original codes. I called and told them and they said they would have a tech get back to me, never did, i called again so they decided to send another one, i installed that one and same thing, so i decide to go talk to a mechanic and he said they were not programing it, so i called them back and they said return them both and we will send out another, i sent the 2 back and called them and they said they received them and you will get credit back to your account, Its been over a week no credit back to my account, I spent over 4 weeks trying to resolve this. I live in ********** and need to clear my truck so i can get my truck smog. Help me please. Retired and fixed income and stressing big time, Thank You

  Business Response

  Date: 10/13/2023

  Hello, 

  We do apologize for the issues, you have been experiencing. Please rest assured that a full refund has been processed on October 3rd. You should see that credit in your account. Any issues, please contact your bank. 

  Thank you. 

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: $215.00 SUV Engine Control Module I received the part via ***.The part they mailed me did not work, per certified mechanic.I attempted to mail the part back, but the return *** label the company promised me never arrived.I called and emailed the company numerous times!Despite dozens of calls to the company leaving voice messages....And despite dozens of emails to send me the *** lab return the part back to them.. *********** does not return calls and does not answer emails.Because of their negligence, I had to purchase another ECM elsewhere at a much higher price.Resolution:Send me a *** label stat to return the part.Refund my credit card $215.00 immediately upon receipt of complaint.Thank you.

  Business Response

  Date: 10/02/2023

  Customers return request was approved as soon as we were notified.  Customer then opened a dispute with there credit company so all information was handled there and we were advised to no longer deal with customer directly.  If the customer is still in possession of the module we will be happy to send another shipping label to have the module returned for a refund. 

  Customer Answer

  Date: 10/03/2023

   
  Better Business Bureau:
  

  To my knowledge, I was never notified the company had approved a return request, and I never received said return label, otherwise, I would have sent the product back to them long ago and avoided this situation.

  (I called several times left voice messages, sent emails that went answered, that's why I opened a dispute.)

  The ************** never informed me they had told the company not to deal with me directly, kindly provide me the name, email, & phone number of the credit company who stated that.

  -"It is my understanding the business will send me a return label."

  Preferably, send me the label VIA EMAIL. Please, email me the label no later than Friday, October 6, to avoid loss in the mail and further delays. 

  -" Upon receipt of the label, I will send the product back immediately, at which time of their receipt of the product, All Computer Resources will immediately issue a refund to my **** card in their files.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Sincerely,
  
  *************************

  Customer Answer

  Date: 10/04/2023

  More Information...

  Dear Manager, BBB:

  Please, I need your assistance.

  I ask myself, how can a complaint be closed without confirming the final outcome?

  For a moment, put yourself in my place...

  This back and forth with the company has been going on for months!

  I kindly request, reopening this complaint stat, until items 1-4 are completed, then, only then, you may close the case.
  
  The complaint will be resolved when:
  
  1. I receive the emailed return mailing label from All Computer Resources by Oct 6, as requested through your office in my previous message.
  
  2. I return the part and they confirm through you it was received by them.
  
  3. All Computer Resources issues a $215.00 credit to my **** card in their files.
  
  And most importantly...
  
  4. I verify with my **** credit card company, that All Computer Resources issued a $215.00 credit back to my **** card, and I notify you I received it.
  
  In my previous message to you, I requested for All Computer Resources to provide me the information about who they spoke with at my credit card company, and told them NOT to contact me regarding this issue; that's nonsense and unlikely due to the fact that the credit card companies pride themselves on customer's confidentiality and it's out of character to have stated such atrocity regarding a client/me.
  
  Therefore, kindly reopen the case until all 4 items above have been resolved, especially and foremost, I confirm with my ************************ receipt of a $215.00 credit to my **** account.
  
  Your prompt attention to this matter is highly appreciated.
  
  Thank you kindly, *************************

  Customer Answer

  Date: 10/04/2023

  More Information...

  Dear Manager, BBB:

  Please, I need your assistance.

  I ask myself, how can a complaint be closed without confirming the final outcome?

  For a moment, put yourself in my place...

  This back and forth with the company has been going on for months!

  I kindly request, reopening this complaint stat, until items 1-4 are completed, then, only then, you may close the case.
  
  The complaint will be resolved when:
  
  1. I receive the emailed return mailing label from All Computer Resources by Oct 6, as requested through your office in my previous message.
  
  2. I return the part and they confirm through you it was received by them.
  
  3. All Computer Resources issues a $215.00 credit to my **** card in their files.
  
  And most importantly...
  
  4. I verify with my **** credit card company, that All Computer Resources issued a $215.00 credit back to my **** card, and I notify you I received it.
  
  In my previous message to you, I requested for All Computer Resources to provide me the information about who they spoke with at my credit card company, and told them NOT to contact me regarding this issue; that's nonsense and unlikely due to the fact that the credit card companies pride themselves on customer's confidentiality and it's out of character to have stated such atrocity regarding a client/me.
  
  Therefore, kindly reopen the case until all 4 items above have been resolved, especially and foremost, I confirm with my ************************ receipt of a $215.00 credit to my **** account.
  
  Your prompt attention to this matter is highly appreciated.
  
  Thank you kindly, *************************

  Customer Answer

  Date: 10/10/2023

  Dear Manager, BBB:

  Please, I need your assistance.

  I ask myself, how can a complaint be closed without confirming the final outcome?

  For a moment, put yourself in my place...

  This back and forth with the company has been going on for months!

  I kindly request, reopening this complaint stat, until items 1-4 are completed, then, only then, you may close the case.
  
  The complaint will be resolved when:
  
  1. I receive the emailed return mailing label from All Computer Resources by Oct 6, as requested through your office in my previous message.
  
  2. I return the part and they confirm through you it was received by them.
  
  3. All Computer Resources issues a $215.00 credit to my **** card in their files.
  
  And most importantly...
  
  4. I verify with my **** credit card company, that All Computer Resources issued a $215.00 credit back to my **** card, and I notify you I received it.
  
  In my previous message to you, I requested for All Computer Resources to provide me the information about who they spoke with at my credit card company, and told them NOT to contact me regarding this issue; that's nonsense and unlikely due to the fact that the credit card companies pride themselves on customer's confidentiality and it's out of character to have stated such atrocity regarding a client/me.
  
  Therefore, kindly reopen the case until all 4 items above have been resolved, especially and foremost, I confirm with my ************************ receipt of a $215.00 credit to my **** account.
  
  Your prompt attention to this matter is highly appreciated.
  
  Thank you kindly, *************************

  Business Response

  Date: 10/13/2023

  Hello, 

  We have emailed a label to the following email address on file: ****************. 

  The email will be coming from *** directly, please print the label and send the part back for a full refund. Please confirm the email has been received. 

  Thank you. 

  Customer Answer

  Date: 10/20/2023

   
  Better Business Bureau:

  * Kindly do not close the case until the $215.00 credit has been processed by **** and into my account.*

  I have attached 3 files as "Proof of Mailing" of the computer part (ecm) via a *** label provided by All Computer Resources. They should receive the package Saturday, October 21.

  Starting Monday, October 23, each day of the week I will be in contact with ****, to ascertain the refund in the amount of $215.00 (as promised by All Computer Resources) has been processed and credited back into my credit card.

  Immediately upon confirmation from ***** I will notify you/BBB SE, to close this case.

  Due to the high number of complaints, and to avoid future ones, "All Computer Resources" would benefit to: 1. Investigate Quality Control 2. Assign a responsible employee to oversee customers complaints 3. Have their own email account rather than using zendesk desk.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I want to thank the BBB SE and All computer Resources for doing the right thing.

  * BBN SE: Kindly, do not close the case until the $215.00 credit has been processed by **** and into my account, thank you.*
  

  Sincerely,
  
  *************************

  Customer Answer

  Date: 10/23/2023

  More Information...

  Resolution not yet attained!

  Thus the case is not close

  BBB SE - **************:

   

  Why does the BBB SE rushes to close cases without overseeing that, in fact, a resolution was attained and completed? I do not understand that...
  
  As stated in previous emails to BBB SE, the case is "not" closed until All Computer Resources issues a credit, and I confirm the $215.00 credit was issued to my **** card in file.
  
  Attached is:

  A. Proof the part was rec'd by *****

  B. An email stating the part was assigned to a technician, and I will be updated within 24 hrs.
  
  In my resolution I stated and agreed to return the part and the company would issue a credit to my ****, but...

  I have another 24 hours delay

  I will be in touch within 24 hours.

  Thank you, **********************

  
  

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 20673257
  
  I am rejecting this response because:

  Date Sent: 10/23/2023 12:53:27 PM
  
  More Information...
  
  Resolution not yet attained!
  
  Thus the case is not close
  
  BBB SE -
  
  Why does the BBB SE rushes to close cases without overseeing that, in fact, a resolution was attained and completed? I do not understand that...
  
  As stated in previous emails to BBB SE, the case is "not" closed until All Computer Resources issues a credit, and I confirm the $215.00 credit was issued to my **** card in file.
  
  Attached is:
  
  A. Proof the part was rec'd by *****
  
  B. An email stating the part was assigned to a technician, and I will be updated within 24 hrs.
  
  In my resolution I stated and agreed to return the part and the company would issue a credit to my ****, but...
  
  I have another 24 hours delay
  
  I will be in touch within 24 hours.
  
  Thank you, **********************
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/27/2023

  Hello, 

  The unit has been received here at our offices and the refund was process for the remaining $215.00 on October 23. You should see that credit on your account. Please contact your bank, if the credit has not been received. 

  Thank you.

  Customer Answer

  Date: 10/30/2023

  BBB SE

  Ms. Lynedra G.
  

  I called **** and verified that  "All Computer Resources" issued a $215.00 credit back to my **** credit card account.

  I am grateful and thankful for the BBB SE and your assistance in seeing the complaints solved.

  Have a blessed day!

  Ms. *************************