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Business Profile

Auto Parts

All Computer Resources, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 4 I ordered a pcm for my 2010 Dodge Challenger 5.7 and they quoted me$399.00 plus 55.00$ for overnight delivery ticket #******.on April 6 th they called me and said they made a mistake and the part was $599.00.i then told them I could not afford that at this time to refund my money.I then got a email from them saying that my money would be returned in 2 full business days.I Called back on April 9th to see what was going on with my refund and which they told me that was a old email that they needed to update it that it would take up to 5 business days to get my refund which is a PayPal card and I usually get it reimbursed within 24 hours of it being put back into my account!I have read countless amounts of complaints about this company doing the same thing to other people and I'm not understanding why such a place has not been shut down yet there has to be some kind of consequences to there actions!, please help me get my money back my car is sitting at the mechanic shop because I have no other money to get it fixed and that's my only form of transportation and they are in no hurry to give it back even though it was there mistake in the first place I'm the one getting punished

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 16, 2023 I purchased a ***(Transmission Control Module) rebuild for my 2010 ***** 3. I shipped the part to All Computer Resources for the work. The *** was returned on Jan 24, 2023. The first thing I noticed was the unit came back in the same physical appearance as when it left me (very dirty from 13 years under the hood). On their ******** page, they show the supposed steps they take during a rebuild, one of which is sand blasting the outside of the unit to make it look new. Mine came back looking very old. I then followed their installation instructions. When I turned the ignition on, the same warning lights were on as before, and the car exhibited the same problems as before the "rebuild" service. I then contacted their tech person, and he wanted some pics of the connection link between car and ***, which I provided. I was then emailed the "warrantee", with a note saying I was welcome to send my *** back to them, but it would take 2-3 weeks(without the use of my car again!), they would charge me an additional $50, and in their judgment, they rarely make mistakes the first time so it is unlikely that it is their fault!!

  • Initial Complaint

    Date:01/18/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product (an automotive powertrain control module) was ordered and then delivered on November 15th. The original product was faulty upon arrival and I immediately reached out to the seller over email to get it resolved. The seller requested I send the product back for inspection. It was found to be faulty and a replacement was issued.This process took almost a month and the replacement was delivered on December 8th. The replacement product, after installed, exhibited the exact same problem. After days of my diagnosis and over $300 of extra parts, and threatening to escalate the issue to PayPal, the company agreed to either send another replacement or issue a refund.To be absolutely sure that their product was the issue, I had an independent automotive shop do a third party investigation. Due to current labor and supply shortages, it took them longer than expected to diagnose the issue. I was informed by them today, January 17th, that the seller's product is the culprit.I requested the previously mentioned refund to the seller at this time and was told that due to it being outside of the refund date, nothing could be done.This issue has caused me to be without a functioning vehicle for over two months now and has cost me countless amounts of money in transporting myself.I will be attaching the full email chain between the seller and I to this dispute. The automotive shop is currently drafting proof to me that I can provide tomorrow, January 18th.

    Business Response

    Date: 01/23/2023

    Although the order was undoubtedly outside of the return time frame we offered the customer several options and he has agreed to return the module to our facility for a partial refund.  We are currently awaiting the module and will issue a refund promptly after received. 

    Customer Answer

    Date: 01/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    A refund is pending in my account.


    Sincerely,

    *******************

All Computer Resources, Inc. is NOT a BBB Accredited Business.

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