Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/16/2023 I ordered a remanufactured power train control module which would take several days to rebuild and test before shipment. On 8/17/2023 I called and cancelled the order before any work was started. Roughly one week later no refund was issued. So I called and their customer service stated there was a hiccup in the system and would refund my money within 3 business days. 3 weeks later there is still no refund. A third call has been made and I still wait for my $329.78 refund.

  Business Response

  Date: 09/13/2023

  We apologize for the unacceptable delay due to an error on our end but your full refund was issued on 9/7.  If the funds are still not reflected back into your account we would recommend contacting your financial institution directly. 

  Customer Answer

  Date: 09/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:08/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company defrauded me, I ordered the computer for my truck online, the picture matched the *** I needed, I called multiple times about when my order was being shipped and was lied to on the phone once saying it was in the sanding and **************, another time saying that it wasn't flashed correctly, and multiple times them telling me different dates that it was going to ship out, they had no option to send me the right ***, refunded partial amount and then held back $50, had to call multiple times finally got a hold of manager this company is defrauding users online saying that the computer that they ordered cost more than what their online prices are this place is a bunch of frauds and scammers and they deserve to be punished to the fullest extent of ******* law for trying to defraud people and causing them stress, undue stress and wasted time this company I would never deal with and I wouldn't pick my worst enemy to go there or use them they sent me the wrong computer female to female connectors which doesn't connect, and the *** was painted with a rattle can because you could still see the silver backing of when they sanded it, saying that caused them to delay shipping another 3 days, right on their website it shows the delivery time it was not correct I ordered on August 8th and wasn't received till the end of the month, this place I would never have any dealings with ever again and they deserve to have a one-star rating With Better Business Bureau with this many times as they were fraudulent and manipulative with me as a customer

  Business Response

  Date: 08/30/2023

  We apologize for the issues you experienced with our company but a full refund was issued to you on 8/28.  As you are aware the $50 was paid on a separate transaction and could take longer for your bank to deposit the funds back into your account.  If the funds are still not reflected in your account we would recommend contacting your financial institution directly for more information. 

  Customer Answer

  Date: 08/30/2023

   
  Complaint: 20538927
  
  I am rejecting this response because: the $50 paid was not a separate transaction, it was a scam on their part to ask me for another $50 after I already paid for the computer they said it was an additional $50 fee because it had to be outsourced and it wasn't the right computer, yes I have received the credit, that does not limit the fact that this company has defrauded and tried to scam me on at least three occasions now verbally through the phone and their email doesn't even work for the company address, this place is a complete fraud
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/05/2023

  Although I completely understand your frustration and anger with this transaction, we did not attempt to scam or defraud you.  Once you notified us that you received the wrong module and wished to return it, a free return shipping label was emailed to you.  Once the item was returned to us, a full refund was issued.  All of this occurred well before you ever contacted BBB. 

• Initial Complaint

  Date:08/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All computer resources took my order on 8/9/23 & advised it would be shipped 8/11/23. Never received communication from them and called on 8/15/23 to be told order still not fulfilled and it would be sent out via *** 2 day on 8/21/23. As of today we've received nothing. No tracking, no product & getting a straight answer from anyone at All Computer Resources has been a big challenge; no one can advise anything and when I escalated to a manager last week,I was hung up on. I believe this company is a scam. They took my $278 & have sent nothing. Give me the run around on my order. I want a refund in full since they cannot fulfill my order.

  Business Response

  Date: 08/24/2023

  All of customers emails were responded to and a full refund was issued within 24 hours of customers request. 

  Customer Answer

  Date: 08/24/2023

  As of 3:23pm on 8/24/23 there has been NO REFUND posted at my bank. No refund in pending status either. So no, nothing has been refunded to me from All Computer Resources. 

  Customer Answer

  Date: 08/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pcm from them and having problems with it. *** contacted them about the problem several times they sent me several solutions and none worked. The last thing they wanted is for me to return it and pay shipping both way, they never mentioned that when i first bought it. Plus if they dont find anything wrong i have to pay them $50 for checking it. Im supposed hav a warranty but the way i see it there are just trying to get more money out of me. I have never had something with a warranty that i have to pay one for shipping and two also pay for it to be checked.this is not a way to run a business.

  Business Response

  Date: 08/15/2023

  A free return shipping label was sent to you last week to assist in resolving this issue.  Please note the $50 testing fee is only ever applied if no issues are found with the module to compensate the time and cost it requires to test a module.  If we confirm any issues, this fee is waived, the module will be repaired and returned to you at no additional cost. 

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20447978
  
  I am rejecting this response because:
  I feel that i should not have to pay anything for them to check my pcm there is something not right with the unit. I put my old one on and it works fine,my old one is going bad and thats why i bought the new one. And about a return label i have no way to print it out.
  Sincerely,
  
  *****************

  Business Response

  Date: 08/24/2023

  I see that you were able to print the label and the module is scheduled to be delivered to us tomorrow.  We will keep you updated with all test results. 

  Customer Answer

  Date: 08/24/2023

  Have sent the pcm back waiting on them to fix it

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a automobile transmission rebuilt 8 months ago,with workmanship having a lifetime warranty, reached out to the company 10 days ago to let them know I have a issue,they sent me a tech ticket,8 days later they approved the return and said I need to pay shipping both ways,Sent me a link and at 10am cost I paid 25 dollars shipping through them,and have not received shipping label,called this am and spoke to ***** and also let him know how disappointed I was with customer service ,he said I would have the label in 30 minutes,3 hours later no shipping label

  Business Response

  Date: 08/09/2023

  Per your conversation with our support team we were able to discover the issue.  It seems the email we had on file was no longer valid.  We have since updated the email address and requested for *** to email you another shipping label on 8/7.  Please confirm that label was received. 

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20433792
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 08/09/2023

  Iam a business  owner and my email address has not changed in 15 years,they misspelled my address, but I had been in contact with them for 10 days straight ad got nothing but the runaround, they have the defective part now,so we will see what happens, the complete problem was they didn't handle there business 

  Business Response

  Date: 08/10/2023

  The email address we originally had on file was the one **** provided at time of purchase which I believe is to protect the buyers personal information.  When you opened the technical support ticket on our website I believe there may have been a typo as it was opened with email address: *********************.  Regardless, your module was received yesterday and has already been fully remanufactured and passed both bench and vehicle testing.  You should expect tracking information no later than tomorrow.    

  Customer Answer

  Date: 08/11/2023

  Why don't they share this information directly, sent me a email on the 9th saying they received the computer and I would hear from a technician in 24 hrs,which again never happened ,I want them to do what they say they are supposed to do,repair my *** and send it

• Initial Complaint

  Date:08/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All Computer Resources *** On 10/20/2022 I ordered a Computer (***) for my **** ****** Camry. $****** The car would not start and was showing a P1300 code. The ******* center installed the *** unit from All Computer Resources and got the vehicle running. About 2 months later, the car stopped running and was towed in, taken to another ******* center where they found a P1300 code indicating the computer issue again. I returned this computer to ACR and they found it to be bad. They sent out another ***. The service center install a 2 nd *** and the car would Not run / start. The Car was reading out a P1300 code still. The service center did some troubleshooting and found there was no signal going to the coil from the ***. This 2 nd computer was returned to ACR again for testing. They found this 2 nd computer to be bad again. A 3 rd computer was sent out to me. The service center installed it, and the car would not run / start. Troubleshooting it, the *** was not working and still showed a P1300 code. At this point, the service center was up set with me, and they got me a computer installed it and the car started right up. I was without the car for 6+ months and 3 computers from ACR did not work. I am now asking for a refund and All Computer Resources is telling me there is no refund because its out of the 30 day Refund Window . No where on the Web site is there anything about a 30 day refund window or policy. I surely believe a refund is due to me, being these computers were bad. This has cost me over $ ******* +. They are now sending me another *** which I Do Not Need. What I need is a Refund of $ ****** .

  Business Response

  Date: 08/09/2023

  Good morning,

  We apologize for the issues you experiencing but directly from our website FAQ page you will see:

   

  Q. Can I get a refund if I dont need the part?
  A. Yes, you have 14 days to return the computer we sent you from the time you receive it. If it passes the 14 days there ARE NO REFUNDS.

   

  In addition, the first module that was delivered to you was in your possession for over 6 months before being shipped to us for warranty where we confirmed it was damaged beyond repair.  We sent a replacement module as a courtesy at that time. 

  Customer Answer

  Date: 08/09/2023

  From: ***************************

  Hello, I have been looking to get a refund on this computer item. There have been 3 computers sent to me that did not work. The message sent to me is below and sounds like they agree to give me a refund  Q. Can I get a refund if I dont need the part?
  A. Yes, you have 14 days to return the computer we sent you from the time you receive it. If it passes the 14 days there ARE NO REFUNDS.  So I have been sent another computer which I Do Not need. I will make plans to send it back for a refund, and get it there within 14 days, so the refund will happen. Thank you *********; 

  Customer Answer

  Date: 08/16/2023

  Hello, Last week 8/10 I send back a computer sent to me by ACR that I do not need. A return ship label was sent with it. My car is running with a computer the service center got, after 3 computers were sent to that did not work. I received an email on 8/14 that they received it and were testing it. I opened the box to get the return ship label, and mailed it back. I am still looking for a refund. I do not understand why they are testing it, when all I did was get the return ship label and send it back and I do not need the test report. I need a refund. Below is there email sent to me: 

  ********************************************* <*********************************************>
  To:***************************************
  Mon, Aug 14 at 11:51 AM

  Hello *************************** (MA),
  We have received a module associated with your order. It will be assigned to one of our ASE Certified Techs who will update you within 24 hrs. We appreciate your patience.

   

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 19th, **** I purchased a Plug and Play PCM for my 03 dodge ram 5.7 from All Computer Resource online on the their I made sure at check out I paid additional 35 bucks and gave them my vin number and mileage it is now July 31st, 2023 and still have not received PCM. I feel like reply emails from all computers after I click on status are rob replies

  Business Response

  Date: 08/01/2023

  We apologize for the delay but your module did ship 7/28 via *** 2nd Day Air, tracking #: 1Z72V33E0275907991.

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The order was canceled on June 12, 2023. I've called three times to get a refund. Each time I was told that this issue would be escalated to the manager, *******. Each time ******* does not initiate the refund or call me to explain why not.

  Business Response

  Date: 08/01/2023

  We apologize for the delay but full refund has been issued at your request. 

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 20 2023 I ordered a part from All Computer Resources order #****** for ****** I did not need the part so I sent back and they got it back on 4 14 2023 I been waiting they keep saying 3 day

• Initial Complaint

  Date:04/12/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 4 I ordered a pcm for my 2010 Dodge Challenger 5.7 and they quoted me$399.00 plus 55.00$ for overnight delivery ticket #******.on April 6 th they called me and said they made a mistake and the part was $599.00.i then told them I could not afford that at this time to refund my money.I then got a email from them saying that my money would be returned in 2 full business days.I Called back on April 9th to see what was going on with my refund and which they told me that was a old email that they needed to update it that it would take up to 5 business days to get my refund which is a PayPal card and I usually get it reimbursed within 24 hours of it being put back into my account!I have read countless amounts of complaints about this company doing the same thing to other people and I'm not understanding why such a place has not been shut down yet there has to be some kind of consequences to there actions!, please help me get my money back my car is sitting at the mechanic shop because I have no other money to get it fixed and that's my only form of transportation and they are in no hurry to give it back even though it was there mistake in the first place I'm the one getting punished