Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a computer it was defective I returned and didn't get a refund

  Business Response

  Date: 12/10/2024

  Hello,

  We sincerely apologize for the delay in processing your refund. We were unsure if you wanted to continue with Technical Support or if you wanted a refund. Please note that a refund was just processed as per your request. Depending on your bank, funds can take between 1-3 business days to reflect in your account. 

  We again apologize for the misunderstanding on our end. 

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought and paid for a transmission control module from this company. I received it a month later. I installed the module and had the same problem as I originally had, no communication with transmission control module. I thought I must have another problem. After much research and testing, I realized it must be a bad new module. I contacted the company and was told that because I had not returned my core, I had no warranty on my new, non working module. I purchased another module from another company, installed it, and it worked immediately. I contacted **** at Computer Resources again, and was told there was nothing they could do. Now I am out $1000 for the non working module and $200 for a core charge

  Business Response

  Date: 11/06/2024

  ******,

  We sincerely apologize that you continued to experience issues after your module was delivered. The attachment provided shows that although your module was delivered in early July, you did not request technical assistance until October 29th. At that time, we opened a technical support ticket which you did not respond to. You also spoke to our **************** Manager who advised that although you had not returned your core, which you knew you were supposed to in order to activate your lifetime warranty, we were willing to honor the warranty if you sent both the module you purchased from us along with your core. I have also attached the link for the part number you purchased advising of our return and refund policy under "Shipping & Returns" ***************************************************************************************************************. We look forward to resolving this issue with you.

  Thank you, 

• Initial Complaint

  Date:10/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 24, I put in an order from all computer resources for a computer for my 1995 **** F150. I included the Vin and the mileage. I ordered a new computer for my truck because my computer was making the fuel system act erratic and based on my reading, I just it to be a computer problem so I ordered a new computer. I ordered from this company pacifically because I had decent reviews, a lot of bad reviews which made me worried but a lot of good reviews and so I took a chance and I ordered from them. I paid for two day shipping extra $50 I received the computer October first I drove my truck into my shop. I took my old computer out. I put the new computer I received in and my truck would not start. I took the old computer and put it back in and my truck started. I removed and replace my old computer with a new computer a couple more times just to make sure and the new computer would not even start my truck so I sent it back the very next day and I called about a full refund. They informed me that they would do a test and I may be charged a 30% restocking fee and restocking fee. Ridiculous. Didnt even have the computer for one day and it wouldnt start my truck I dont see how theyre entitled a restocking fee for a defective product. I would like a full return.

  Customer Answer

  Date: 10/10/2024

  I would like to cancel the complaint 

  Customer Answer

  Date: 10/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Stravoski

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a *** for a 2013 ***** cx5. They gave me the wrong year and they made it out of the cheapest material. So it was no surprise to me that it did not work . I requested a refund over 6 month ago and never received it

  Business Response

  Date: 10/09/2024

  Hello,

  Thank you for reaching out to us. Were sorry to hear about the issues youve encountered with the module you purchased.
  We want to assure you that all our modules are 100% OEM partsfactory ***** computers that have been reprogrammed and refurbished specifically for your vehicle.
  It appears we have no record of prior technical assistance requests from you. However, we did respond promptly to your return request by sending you a return label. According to our records, we have not yet received the returned module, as indicated in the attached invoice.
  We are here to assist you and resolve this matter as smoothly as possible. Please let us know how we can help further.
  

  Best regards,

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an *** from this company back in May/June of 2024. I have never received a proper working ECM yet. They claim to have a lifetime warranty and I have done everything they have requested of me,until now. I have had endless communication with them by email and phone. Last time I was on the phone with them, they hung up on me. Now they are trying to get more money from me to test an ECM. They are playing games. I have had to repeat myself about the issues many times. It is like they have no idea about previous interactions. I am getting no where with them. I have been professional, courteous, and patient with them and can not get them to provide me minimal support on the product they sold me. I would now like a full refund so I can get my vehicle running properly.

  Business Response

  Date: 09/25/2024

  Mr. *********,

  Thank you for your feedback. Were sorry to hear that you feel our support has not met your expectations.

  Our records indicate that our ASE certified technician has provided timely responses and useful guidance to help get your vehicle back on the road. We have issued a replacement and are prepared to ship a second replacement as soon as we receive the first module back from you.

  Throughout this process, our technician has maintained communication with you, offering advice, and demonstrating a commitment to troubleshooting and ensuring your modules functionality. For your reference, Ive attached a PDF detailing our technicians interactions with you.

  We appreciate your understanding and cooperation as we work to resolve this matter. If you have any further concerns or questions, please dont hesitate to reach out.

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22331973
  
  I am rejecting this response because:. First, iall the interactions I have had with your tech, go all the way to June of 2024.   Second, you have never given me a good ***.   Yhe aggreement upon purchase of the *** was (I receive an *** which operates properly, then I send my *** (core) back to you.  I had problems with the original *** you sent me.  However, you inforned me that I must you my core before your tech will even address the problem with the ***.   Sent you my core.  Now I was stuck with your ***, which was not working properly!   The tech had me run through a series of troubleshooting measures which did not work.  He said it must be something wrong with my vehicle!  I took it to a certified mechanic 3 times.  He could not fond anything wrong with my vehicle.   He told me to get you to provide me with another ***.  So I contacted you and another *** was sent to me.   This ***, would not communicate wutg my vehicle nor my OBD2 meter.  So, I sent it back (I have photos of the Serial Number) within 24 hrs.   So now I still have the 1st *** you sent me, which will run my vehicle with multiple issues.   Now, you want me to take it out send it to you with a risk of receiving another bad ***.   I have never received a good *** from you and therefore, I need to make sure the one you send me works before proceeding.  This has been  4 month long back and forth interaction with you, only to not have a properly working ***.   You have many complaints from many customers with similar issues.  I am another one of those, except I have followed your advice and requirements.  Still, you want to keep running me around in circles.    The response you issued to the BBB is a response given to many customers.  A cut and paste job.   

  I would hate to take further actions, when this issue can be resolved by simply sending a good *** to me!   Once I install it, if it works, I will immediately send you back my core (the 1st ***) you sent me.

  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 09/25/2024

  Hello,

  As per our conversation All Computer Resources and Mr. ********* have come to an agreement to continue with the warranty process. You will be closing the BBB complaint and will deal directly with ******* moving forward if any further issues arise.

  Thank you,

  Customer Answer

  Date: 09/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:09/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accidentally ordered 2 transmission control modules. They claim that they're solely a repair shop. I ordered the parts and never received parts. Then I called the business spoke with ******** and requested a refund and never received refund

  Business Response

  Date: 09/10/2024

  We apologize for any confusion but you purchased a repair service and then advised you no longer wished to ship us the modules.  Your order was cancelled at your request and a full refund recently issued.  

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi The module was purchased on 7-31-2024 ship date was 8 12 2024 order number= ****** Car has 2 codes P0605 Internal control module ROM P0700 Transmission control system (MIL Request)Car still will not shift and Hard starting and will not stay running. These are the same symptoms as prior to ECM install. All work has been performed by a certified Tech. on 8-16-2024 *************************** The module is defective all Computer resource said to return it but I forfeit my refund. Then they said there would be 30% restocking fee on the defective ECM. They had a chance to send me a good ECM and Failed so I want a full refund. I will send the junk ECM back when I receive full refund. Otherwise I will keep it for evidence If I have to Litigate.

  Business Response

  Date: 08/30/2024

  Thank you for bringing this to our attention. We apologize for the difficulties you're experiencing with your vehicle. Based on the information provided, it seems that the issues you're encounteringspecifically the P0605 and P0700 codesare identical to those you experienced with your previous module. This strongly suggests that the root cause may lie elsewhere in the vehicle, rather than with the replacement ECM.

  
  Regarding your request for a refund, we want to clarify our policy: a refund will be issued once the module is returned to us. A free return shipping label has already been emailed to you for your convenience.

  
  We are committed to resolving this situation and appreciate your cooperation.

  Customer Answer

  Date: 09/03/2024

  ECM is defective. It shows signs of sand blasting and residual sand. The unit will not work in the vehicle as designed.
  Fail Codes received: 
  P0605 powertrain control module (ROM) error
  
  P0700  transmission control system (MIL REQUEST)
  
  
  ****** certified Tech. on 8-16-2024 ********************************* supplied pics of 1,2  All computer resources ECM and customers old ECM 3.4

  I want a full refund from this company, before I will return it, Also, without them charging a 30% restocking fee

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22213012
  
  I am rejecting this response because:

  I do not accept their 30% restocking charge on a defective part
  I want a full refund, at which time I will print their shipping label and send it back to them. Otherwise, I will need to keep the *** to litigate. 

  
  Sincerely,
  
  *********************************

   

  *** is defective. It shows signs of sand blasting and residual sand. The unit will not work in the vehicle as designed.
  Fail Codes received: 
  P0605 powertrain control module (ROM) error
  
  P0700  transmission control system (MIL REQUEST)
  
  
   See pics ****** certified Tech. on 8-16-2024 ******************************** supplied pics of 1,2  All computer resources *** and customers old *** 3.4

  Business Response

  Date: 09/03/2024

  Thank you for providing these photos that may actually explain the issues you are experiencing.  You purchased and received part number #: ******** but removed part number #: ******** from your vehicle.  Part #: ******** is correct, based on the *** provided and part number #: ******** is actually for a manual vehicle.  Is it possible this vehicle has undergone an engine swap that we were not made aware of?

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22213012
  
  I am rejecting this response because: At the time of purchase the co received this number ******** from old ecm & the cars VIN number and the two fail codes. If they sent the wrong part it is no fault of mine. In addition this ecm has been in the car for 6 years with no problem, until the two codes and check engine light. There was no engine or transmission swap ever! My Daughter is the second owner.

  This co. will do and say anything they can to take advantage of people there BBB rating proves. Check out there daily deceitful practice done to others. Look at the pictures of a sand blasted computer. Computers and sand NO GOOD.

   I want my ****** back Then I will print there label and send back the defective sand blasted ECM. This is the right thing to do, not put me thru all this ! You can not send defective parts then charge a 30% restocking charge on defective parts.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is engaged in deceptive trade. The website offers specific timelines for processing that are incorrect and not accurate. I have been charged for a product and the merchant has disappeared on me completely after I told them to cancel the order. I never ordered this product in the first place. I am trying to cancel this order before they send it out.

  Business Response

  Date: 08/23/2024

  Im a bit confused because the customer requested the status of this order just over an hour ago via email (see attached). The delay was due to us reaching out to confirm the part number, and we didnt receive a response until 8/20. Regardless, I have cancelled the order and issued a full refund as requested.

  Customer Answer

  Date: 08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Company advertises reprogrammed PCM for your vehicle. That's a stretch out it mildly.No product, no service and no one to speak about refund

  Business Response

  Date: 07/23/2024

  Thank you for bringing this matter to our attention. I would like to clarify a few points regarding your order to ensure there are no misunderstandings.

  Firstly, is it possible that this review was left for the wrong company? Your order was received late in the afternoon on Friday, July 19th, and was processed on Monday, July 22nd, the same day you opened this case.

  Upon reviewing your order, I noticed that you purchased part number 7L3A-12A650-FUF, which is not the correct item for your vehicle based on the provided VIN. The correct part number for your vehicle is actually 7L3A-12A650-FVE, which is $23 more than the part you selected. We chose to absorb this cost difference to avoid further downtime for you.

  All of our modules are fully programmed to your vehicle specifications. I also see no records of any phone calls or emails requesting a refund.

  Given this information, could you please confirm if this review was intended for our company? Alternatively, if you would like to cancel and refund your order as mentioned in your complaint, please let us know, and we will process it accordingly.

  Thank you for your understanding and cooperation.

  Customer Answer

  Date: 07/23/2024

  Their email address is bogus.

   

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22027456
  
  I am rejecting this response because: They are talking in circles, provide a full refund immediately  No contact them you just get "One caller ahead of you". That is true no matter what time you call. Just credit and forget it 
  
  Sincerely, 
  
  *****************

  Business Response

  Date: 08/12/2024

  I'm writing to clarify our position on this case, as the details provided by the customer do not seem to align with our records.

  
  We have made several attempts to reach out to the customer regarding their concerns, but unfortunately, we did not receive any responses. Please see the attached documentation for a record of our communications.

  
  On August 8th, the customer finally confirmed their wish to cancel the order. As soon as we received this confirmation, we promptly issued a full refund.

  
  We remain committed to resolving any issues our customers may have and believe we have acted in good faith to address this situation.

  
  Thank you for your time and consideration.

  Customer Answer

  Date: 08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car computer from this company. It arrived without the necessary programming for my car and would not work. I notified the company immediately and asked for a replacement sent to me so I can get my car working again. They would only accept me sending the new computer back to them for re-programming. In the meantime, I had sent them my old computer as a core excharge. I estimated that it would take 2 weeks for that to happen, so I bought another computer from another seller. This new seller also needs my old computer back, but it is being held by the original company. They now have 2 computers and my $199 payment.

  Business Response

  Date: 05/30/2024

  It appears this complaint might have been directed to the wrong business. You recently purchased a module from us that is currently in its final stages of preparation and will be shipped to you shortly. As soon as it ships, *** will email you the tracking information directly.