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Business Profile

Auto Rentals and Leasing

Easirent

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

Customer Review Ratings

1.25

Average of 198 Customer Reviews

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Review Details

  • Lance R

    Date: 03/31/2025

    Absolutely worst car rental company. They advertised as being at ************** and send you things claiming to be at the airport until you get and then they are actually going n a complete different city thats 45 minutes from the airport. I tried to cancel and they refused to return my money do not use them

  • Betty R

    Date: 03/27/2025

    They are trying to collect extra $$ from me a year later claiming I received a traffic ticket but they have no proof because I never got a ticket or tolls while renting.

  • Tomasz F

    Date: 03/24/2025

    This company is a nightmare! They didnt have the car I reserved, rushed me into a different vehicle due to understaffing, and now demand an outrageous $10,000 in FEES after a minor accidentdespite my insurance covering the damage! They exploit customers with absurd charges. Their disorganization and greed are appalling. ***** this company at all costs!

  • Jason G

    Date: 03/16/2025

    ****** on their rental terms. Brought car back a day early and was still charged for the unused day.

  • Kirk M

    Date: 03/01/2025

    We recently attempted to rent a vehicle from Easirent at the ************************* location. We purchased a package from Priceline that included vehicle rental and the vehicle was fully paid for months before our trip. Rental location is offsite of airport and shuttle took forever to pick us up and take us to the vehicle rental office. Rental office is small and very sketchy with only 1 individual working there when we arrived. Upon arrival, we were told we needed to provide a copy of our vehicle insurance policy documents (not just insurance company name) or would be forced to pay for vehicle insurance. I have never been asked for an actual copy of our vehicle insurance by any vehicle rental company and did not have a copy with me. The elderly couple in front of us paid the extra insurance and were then coerced into also paying for a daily toll charge of $25 even though they insisted they didn't need it. Once the elderly couple finished their transaction, the employee told us there were no other cars available. There were over a dozen angry customers who had PREPAID reservations through ****** or Priceline and were unable to get the cars they reserved. We were all forced to work with those companies to get our refunds. We also observed several customers who returned vehicles due to issues with the cars including wrong keys provided, missing spare tires/jacks, vehicles not running properly leaving them stranded, etc.We spent over 2 hours waiting for shuttles, waiting in line to get a car they didn't even have, and attempting to get a refund! This location is as shady as it comes and seems to prey on elderly customers who are too trusting of these people. They need to lose their license to operate! If I could give negative stars, I would!

  • Jeri H

    Date: 02/07/2025

    I returned a rental Friday January 31st & was told that my deposit refund would be back in my account within 24 hours... today is Friday February 7th, an entire week later & I still do not have my deposit refund! I have called EVERY SINGLE DAY & keep being told that the issue is "being escalated to management" & that the deposit will be in my account the next day. Yesterday I asked to speak with a manager & was told they'd have to call me back, the customer service representative wouldn't even confirm my contact ***** never got a call back SO I CALLED BACK yesterday evening only to be told no manager was in ********** have to call back the next day! Not only have they STOLEN my deposit, but while I was in line two customers in front of me were charged a $250 *********** was charged $500! When I asked why they said because I'm a ******* resident... HELLO?! Shouldn't that mean a discount, not DOUBLE PRICE?! Had I had any other option at the time I wouldn't have even booked with them but I was stuck at the moment. Again BEWARE & AVOID AT ALL COSTS! This place is literally robbing people!!

  • Anna H

    Date: 02/03/2025

    We booked our car through Priceline and ended up getting Easirent...who didn't tell us but charged the same amount Priceline did for extra insurance. (We'd already paid for insurance via Priceline.) They also kept us waiting for hours. The worst car rental experience I've ever had....

  • Chris G

    Date: 12/10/2024

    If there was a way to give a negative star rating I would give them a negative 5 stars. Ripped me off for my money, lied about pricing and ripped me off for an extra 350 dollars. After paying this was told I owed another 250 dollars in deposits and fees. Service was absolutely horrible, guy laughed in my face when I requested a refund. Do not go here, terrible people, con artists.

  • M. C

    Date: 12/04/2024

    This car rental service doesnt even get a tiny shading in a star. ***, I had to in order to submit statement. The staff is beyond unprofessional. A lot of fictitious charges and fibbing to scam renters out of money. Bait and switch. Changing and adding damages to a vehicle form to file an insurance claim. Place is a joke, along with the so called staff and managers, who declined to give me a business card, of course . ******* location - stay away .. they will rip you off and laugh in your face about it.

  • Roberta S

    Date: 11/15/2024

    Poor customer service and double charged us for the vehicle stating it was the added insurance and out of state cost. Car rental through Travelocity paid $366 then Easirent charges us $527 on top of that. Said they emailed rental agreement but didnt. Do not rent from them so with a more trusted rental car agency

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