Reviews

Review Details

• Review fromJenn M

  Date: 06/12/2025

  1 star
  DO NOT rent from this shady company!!!! From being overcharged, left in the hot sun waiting for a shuttle for over an hour to the car seat not being adjustable the whole experience was miserable. To top it off when I called to express my upset they hung up on **** rented from their *************** location and no one warned me it was a double shuttle from the airport - the second shuttle wouldn't have been such an issue if it ever came .... another shuttle from a different company saw me waiting in the uncovered waiting area three times of picking up his customers and felt so bad for me and my two year old he brought me to the location. From there I was coerced into purchasing sun pass for $144!!! when i asked if I had a choice he told me I didn't because I was going to drop off in *****. Which come to find out it was a total lie there was a route I could have taken to avoid sun pass which was only 15 minutes longer on top of that the two tolls that were sun pass were $1.50 & 50 cents - the price ***** here is unacceptable. The car seat they gave me I didn't realize wasn't adjustable. It was totally maxed out. Well my daughter had a growth spurt and she had be shirtless for the seat to fit her properly. Luckily it was just enough to tolerate until we left, but realistically my daughter is pretty small - any other toddler that would not have worked. Overall it was a miserable experience and they have a policy that you can only request a refund 24 after signing the paperwork. So I have zero recourse after finding out there were choices for the sun pass.The shuttle experience was also so terrible and what I was offered for the inconvenience was a 1/2 tank of gas when the car didn't even come full to start. NEVER rent from them. Pay attention who 3rd party apps register you with. This was honestly the absolute worst car rental experience I have had and in general with any business.

• Review fromRichard E M

  Date: 04/22/2025

  1 star
  On the evening of March 17th at approximately 7 PM, we arrived at the EasiRent site to pick up our rental with all the proper identification and insurance documentation. The person handling our rental told us we didn't have proper insurance documentation. THEY refused to rent us a car. We got a ride back to the airport car rental site and rented a car with **** using the exact same documentation refused at EasiRent. As for being late, the car was paid for back in November, how could that be late??? EasiRent can lie, cheat and steal all they want, doesnt make it right and projects onto you ******************. We contacted you on the morning of the 18th as it was 1 AM by the time we got to our hotel room. WE DIDN'T REFUSE A CAR - EASIRENT REFUSED TO RENT TO US FOR AN INVALID REASON. This is a SCAM! Please refund the $647.42. I am contacting the Better Business Bureau today and I am going to do a lot of free advertising for you. I have since gone out and read the reviews listed on the EasiRent site and contacted prior renters of EasiRent.this is a common practice for them. ITS A SCAM!!!! Have you ever been to this site? It is a run down portable trailer with a dirt lot, poorly fenced in a very shady part of *********. There were several times I truly did not feel safe. What is wrong with you **************************************?? Why would you ever do business with such a company?? Booking #B77638762 ******* *******

• Review fromDarrah R

  Date: 04/22/2025

  1 star
  Surprised upon pickup that taking the car out of state would more than double my total cost. I rent vehicles several times a year and have never encountered a rule like this. Would have been nice to know prior to arriving at the office.

• Review fromBrian K

  Date: 04/17/2025

  1 star
  So Priceline and other travel websites allow this thieving business to accept reservations for cheap cars, but you won't get your car if they accept your reservation for 11pm. They close at 11, so no, there won't be a shuttle coming to pick you up and take you to their off-site location. Using their shuttle-location link doesn't work because the shuttles have stopped.. Calling doesn't work because they're closed for the day. The dozen or so people who waited with me for more than an hour finally took taxis to our destinations, as it was too late (after midnight) to find another rental car. When attempting to get a refund for the money I was charged, they had the audacity to call me a no-show, and said even though my rental agreement was for 11pm, I should have been there earlier to pick up the car. Huh? Are they daft or just used to ruining people's business and vacation travel? They insisted I didn't call them --- but their office was closed and if they accepted messages ( I don't remember) I certainly would have left one. They should not be in business, nor should Priceline or Expedia allow for them to be partners in crime.

• Review fromLance R

  Date: 03/31/2025

  1 star
  Absolutely worst car rental company. They advertised as being at ************** and send you things claiming to be at the airport until you get and then they are actually going n a complete different city thats 45 minutes from the airport. I tried to cancel and they refused to return my money do not use them

• Review fromBetty S

  Date: 03/27/2025

  1 star
  They are trying to collect extra $$ from me a year later claiming I received a traffic ticket but they have no proof because I never got a ticket or tolls while renting.

• Review fromTomasz F

  Date: 03/24/2025

  1 star
  This company is a nightmare! They didnt have the car I reserved, rushed me into a different vehicle due to understaffing, and now demand an outrageous $10,000 in FEES after a minor accidentdespite my insurance covering the damage! They exploit customers with absurd charges. Their disorganization and greed are appalling. ***** this company at all costs!

• Review fromJason G

  Date: 03/16/2025

  1 star
  ****** on their rental terms. Brought car back a day early and was still charged for the unused day.

• Review fromKirk M

  Date: 03/01/2025

  1 star
  We recently attempted to rent a vehicle from Easirent at the ************************* location. We purchased a package from Priceline that included vehicle rental and the vehicle was fully paid for months before our trip. Rental location is offsite of airport and shuttle took forever to pick us up and take us to the vehicle rental office. Rental office is small and very sketchy with only 1 individual working there when we arrived. Upon arrival, we were told we needed to provide a copy of our vehicle insurance policy documents (not just insurance company name) or would be forced to pay for vehicle insurance. I have never been asked for an actual copy of our vehicle insurance by any vehicle rental company and did not have a copy with me. The elderly couple in front of us paid the extra insurance and were then coerced into also paying for a daily toll charge of $25 even though they insisted they didn't need it. Once the elderly couple finished their transaction, the employee told us there were no other cars available. There were over a dozen angry customers who had PREPAID reservations through ****** or Priceline and were unable to get the cars they reserved. We were all forced to work with those companies to get our refunds. We also observed several customers who returned vehicles due to issues with the cars including wrong keys provided, missing spare tires/jacks, vehicles not running properly leaving them stranded, etc.We spent over 2 hours waiting for shuttles, waiting in line to get a car they didn't even have, and attempting to get a refund! This location is as shady as it comes and seems to prey on elderly customers who are too trusting of these people. They need to lose their license to operate! If I could give negative stars, I would!

• Review fromJeri H

  Date: 02/07/2025

  1 star
  I returned a rental Friday January 31st & was told that my deposit refund would be back in my account within 24 hours... today is Friday February 7th, an entire week later & I still do not have my deposit refund! I have called EVERY SINGLE DAY & keep being told that the issue is "being escalated to management" & that the deposit will be in my account the next day. Yesterday I asked to speak with a manager & was told they'd have to call me back, the customer service representative wouldn't even confirm my contact ***** never got a call back SO I CALLED BACK yesterday evening only to be told no manager was in ********** have to call back the next day! Not only have they STOLEN my deposit, but while I was in line two customers in front of me were charged a $250 *********** was charged $500! When I asked why they said because I'm a ******* resident... HELLO?! Shouldn't that mean a discount, not DOUBLE PRICE?! Had I had any other option at the time I wouldn't have even booked with them but I was stuck at the moment. Again BEWARE & AVOID AT ALL COSTS! This place is literally robbing people!!