Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction September 4, 2025Amount owe: $158.66Business commitment: Car rental We were turned at the counter by the attendant on September 4th as we tried to pick up the rental.The car rental was purchased with my ***** credit card ending in 8447. I have "Travel ****************** coverage and benefits" with that card.The attendant insisted on us calling our personal insurance company to verify coverage.When asked why the verification and the attendant stated that Florida residents do not return vehicles and Florida residents were higher risks. The attended refuse to proceed with the car rental. I am requesting a full refund. I do not want a voucher.This was not a good experience for myself and wife with Easirent Car Rental.We rented a car rental with Easirent Rental in ******* a couple of weeks and presented the same information. There was no problem there.We were told to call the ******* Manager and a phone number was provided. All of my phone calls were rerouted to a call center in the ***I am requesting a refund for $158.66.ThanksDale Washington

  Business Response

  Date: 09/08/2025

  Hi ****,

  I hope this email finds you well.

  We received your complaint regarding a refund for a rental that you needed to cancel due to issue with collision waiver or coverage. We have forwarded your complaints to the *** branch manager for review. We will be sure to notify you as soon as we received word from their office.

  Thank you for your patience and understanding while we look into your case.

  Cordially,

  Customer Service

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23847890
  
  I am rejecting this response because:

  Easirent cancelled car reservation on 9/5/25. I am waiting for my refund.

  
  Sincerely,
  
  **** **********

  Business Response

  Date: 09/08/2025

  Hi ****,

  Thank you for your patience while we review your case.

  We received word from the branch manager's office regarding the refund request, and we regret to inform you that a refund will not be granted this time. Please do know as well that this response is the final decision from the Easirent ***************** No other resolutions will be applied to your rental. We will not reopen another ticket or inquiries regarding this matter.

  Thank you for your understanding and we hope you will rent with us again in the future.

  Cordially,

  Customer Service

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23847890
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:09/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car through ****** (an app) from Easirent. I had paid the full cost through the app. When I got to Easirent to pick up the rental car, Easirent made me pay for insurance again to them even though I had already paid insurance to/through ******. I was also given a rental with expired tags, which is an illegal vehicle. It was dark at 9:00 pm so I did not notice until the next day. This place is dishonest.

  Business Response

  Date: 09/05/2025

  Hi ********,

  I hope this email finds you well.

  We appreciate you taking the time to advise us of the incident regarding being given a vehicle with an "expired" tag at one of our locations. We are currently addressing this with our Management Team to make all the necessary improvements for the convenience and enjoyment of our valued customers such as yourself. 

  As stated on our rental terms, optional coverage is not required to rent a vehicle; however, proof of a current automobile comprehensive, collision and liability insurance policy in the renters are required at the time of pick up. If proof of full coverage cannot be produced at the counter, the renter will be required to buy the appropriate cover from Easirent. Renters have the option to return to the location they rented from within 24 hours of pickup time to remove optional products. If renter wishes to remove coverage or insurance the renter must provide proof of their insurance policy that covers rental vehicles. Renters will only be charged for the optional product for the 24-hour period.  Because you have signed the rental agreement and authorized the charges to your credit card refund will not be issued. Once again, I sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again soon.
  

  After further investigation we found that you initialed and signed the Rental Agreement accepting Tire and Glass Pack therefore, no refund can be made. 

  
  Because we value our renters, please accept 10% off your next online booking. To apply, go to **************************** using the discount code [RTCEWQP25]. Valid for 12 months. We look forward to seeing you soon.
  
  Cordially,

  Customer Service 

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23776542
  
  I am rejecting this response because: your office worker made me sign for the glass and tire coverage to even give me the car. It was 9:30pm in a bad area of downtown ******* (I was shuttled from the airport to this location on central avenue in the middle of nowhere with no transportation). This is a disgusting business practice on your part, to force a customer to agree to this unneeded insurance with the threat of not getting the rental car if I would not sign. Absolutely sick. And then I was given a car with expired tags. Unbelievable. You run a shady business. 
  
  Sincerely,
  
  ******** *********

  Business Response

  Date: 09/05/2025

  Hi ********,

  Thank you for your response.

  We understand that you may find our response unsatisfactory, and we regret that we could not arrive at an amicable resolution to the case. We take our renters concerns seriously and value your experience with our company. We have raised this issue with our location manager to ensure this matter does not occur again.
  
  Please do know, however, that the response previously sent to you was the final decision from the Easirent ***************** No other resolutions will be applied to your rental. We will not reopen another ticket or inquiries regarding this matter. Thank you for your understanding and we hope you will rent with us again in the future.

  Cordially,

  Customer Service

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/05/2025 The business is Easirent The business is for rental cars I paid $392.60 for the rental car I previously used their services before and the deposit was 250 dollars When I arrived I was met with an agent who told me that things changed and the deposit double to 500 and that I would have to pay for additional things like mileage so the total went up to almost ********************************************************************* to go online to my booking and cancel which I did I came back in an asked how long would it take for a refund he told me to call the main office. I did that and they told me they were putting the request in for a refund. I received a email with the request for a refund from the manager. The manager replied with the link to the cancelled booking no resolution or confirmation on anything . I dont feel its okay to be charged for something and I wasnt able to use the services. I reached out to my bank to handle it and they told me to reach out to the merchant and get a resolution. Please help me

  Business Response

  Date: 09/04/2025

  Hi *******,

  I hope this email finds you well.

  We apologize for the delayed response to your inquiry. We understand that you'd like to be refunded for a rental that was cancelled back in April. We have forwarded your request to both the branch and regional managers for review. We will be sure to update you right away as soon as we received word from their office.

  Thank you for your patience and understanding while we work on your case.

  Cordially,

  Customer Service

  Customer Answer

  Date: 09/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to rent a vehicle at your ********* location in person on 8/18/***** the time of check-in, which i did online, I saw no information to check the terms and conditions for the rental. Upon speaking with the person at the desk, they wanted to charge me a litany of fees that I was unaware of due to being a local renter so I asked her to cancel my reservation.She stated that she did and a refund will be processed within 7-10 business days.After one week I called back the offices to speak to someone and they stated I never had a conversation with that person and the request was never ************ they said they will send a follow-up to get the refund processed. After calling each day after that, I get the same exact response "we will send a follow up with the regional manager".After two weeks of back and forth, I ask to speak with a supervisor and apparently they never have a supervisor *********** I have been placed on hold for the last *********************************************************************************************************************What the h*** kind of company is this? I am reporting this and getting legal action involved over a refund that will not come to me over a very shady and sinister rental car organization who will be sued for sure for this.

  Business Response

  Date: 09/04/2025

  Hi ******,

  I hope this email finds you well.

  We apologize for the delayed response to your email. We understand that you would like to be refunded for a rental that was cancelled last month. We have forwarded your request to the regional managers for review. We will be sure to update you right away as soon as we received word from their office.

  Thank you for your extended patience and understanding while we look into your case.

  Cordially,

  Customer Service

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23827942
  
  I am rejecting this response because:

  This is what I have been told over the last two weeks. There is no regional manager and you are lying about this.

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 09/05/2025

  Hi ******,
  
  I hope this email finds you well.
  
  We apologize for the delayed response to your email. We understand that you would like to be refunded for a rental that was cancelled last month. We have forwarded your request to the regional managers for review. We will be sure to update you right away as soon as we received word from their office.
  
  Thank you for your extended patience and understanding while we look into your case.
  
  Cordially,
  
  Customer Service

• Initial Complaint

  Date:09/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned the vehicle I rented on August 15, 2025. The employee that I returned the car to came outside and walked the exterior of the vehicle with a clipboard, checking for damages. He did not mention any damages or mark anything on the clipboard. Almost 2 weeks later, I get an email from an ******************* with pictures of the bumper of the rental car damaged, but the pictures dont have timestamps and werent taken in the parking lot that ai returned the car to. There was a damage/accident report sent to me that was filled out by an Easirent employee, but the space for my signature wasnt filled out, and the date on the report didnt coincide with the dates I rented the vehicle. I have attempted to call Easirent, but no one picks up the phone. This company has numerous bad reviews stating they try to charge you for damage that you didnt cause. I believe this company to be fraudulent and they try to con people out of extra money for repairs. I am considering taking legal action if I cant get this company to take responsibility for the damage. My signature does not appear on any of the paperwork that coincides with the damages, so this business has no way of proving that the damage didnt occur after I dropped it off.

  Business Response

  Date: 09/02/2025

  Hi Chloe,

  I hope this email finds you well.

  We apologize for the delayed response to your inquiry. We understand that you would like to dispute a charge for vehicle damage that was assessed against your security deposit from your most recent rental with Easirent. We have forwarded the case to both the branch and regional managers for review. We will update you right away as soon as we received word from their office. 

  Thank you for your patience and understanding while we review your case.

  Cordially,

  Customer Service

  Customer Answer

  Date: 09/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Chloe Wind

• Initial Complaint

  Date:08/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car for 2 weeks through Priceline and was directed to Easirent website on the website it offers free shuttle service from the airport. We called and asked for their direct address but was told to go to ******************* for a complimentary shuttle. I was later charged approx $38. I called and try to speak with the staff and was told that that was the fee for the shuttle they call it a concession fee and was told that it's a fee for the airport shuttle. I informed her that the website says that the shuttle was free and that nobody ever informed me that there was a fee for that or we would have just went straight to the rental office. So we paid for a taxi to the Airport for this "free shuttle" as per their staff that gave me the address. I was told that there's no manager to speak to and that everyone has to pay this fee for the shuttle. She said that it doesn't say free shuttle on the website even though I told her that it does and I took a screenshot of it. She refused to let me speak to a manager or to even help me.

  Business Response

  Date: 09/02/2025

   DEAR ***** ******,

  The Easirent shuttle service is complimentary at all our locations.
  
  The airport concession fee is a fee imposed by the airports that we service based on the renters rental agreement.  This fee is paid directly to the airport authority for the maintenance and operation of their facility.  This fee is collected by Rental Car companies and is sent directly to the airports monthly.
  
  Kind ****************************

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car on 7/17 and returned it on 7/18. I signed a document stating I had returned it, and flew home that night. I got a text the next day stating I still had the car, and it took me 3 days of calling to resolve the issue. Then I received a bill for toll charges for another driver that rented the car after I did. I never drove on a toll road even though they charged me for tolls during my rental period as well. There should have been no toll charges put on my card.

  Business Response

  Date: 08/27/2025

  Hi *******,

  I hope this email finds you well.

  We apologize for the delayed response to your inquiry. We understand that you'd like to dispute a $97.63 Toll Fee that was billed to your account from a previous rental. We have forwarded the case to both the branch and regional managers for review. We will update you right away as soon as we receive word from their office.

  Thank you for your patience and understanding while we look into this case.

  Cordially,

  Customer Service

  Customer Answer

  Date: 08/29/2025

   
  Complaint: 23747835
  
  I am rejecting this response because: there is no resolution offered in a timely manner. You have had weeks to respond to my previous emails.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 08/29/2025

  Hi *******,

  I hope you're having a wonderful week so far.

  We understand how you might feel about the pace as to how your inquiry is progressing, and we can only sincerely apologize for this inconvenience. We have sent a high-priority follow-up to the **************** regarding your case. We should be able to receive a response from their office no later than next week. We will be sure to notify you right away as soon as we receive an update from the ****************.

  Thank you as well for your extended patience and understanding while we work on your request.

  Sincerely,

  Customer Service

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23747835
  
  I am rejecting this response because: the company still has not made any effort to resolve my dispute.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/22/25 I went to pick up a rental car from Easirent. I had paid for the car through ******* and also purchased insurance through *******. Upon arriving to get the car the attendant refused to take ****************** He said it was useless and a waste of money despite being completely legit. He said that it did not cover loss of use, and even though I kept showing him that it does cover stop of use. He refused to take it and forced me to purchase an additional $80 loss of use insurance policy. He also refused to take the insurance in general and made me use my personal car insurance. I was told that he would not give me the keys until I purchased that insurance. He knew I was in a position where I couldnt get a refund on the car purchase and had no choice but to pay it.

  Business Response

  Date: 08/26/2025

  Hi *******,

  I hope this email finds you well.

  We apologize for the delayed response to your inquiry. We understand that you'd like to be refunded for an insurance that you paid at the branch at the day of pickup. We have forwarded the case to both the branch and regional managers for immediate review. We will be sure to notify you right away as soon as we receive word from their office.

  Thank you for your patience and understand while we look into your case.

  Cordially,

  Customer Service

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29, 2025, I rented a car from Easi Car Rental in ******, ***** from ****** to ******. When renting the car , it was a Sunday and they said I needed to provide proof of insurance for Liability. I couldnt get to my insurance on that weekend day so they said if I can provide proof of insurance within 24 hours they would refund me the $125 they charged for me to use their liability insurance. I went back the following day with proof of my insurance, they acknowledged it, the guy wrote it down, and they said I'd be refunded when I returned the car. I returned the car on ****** and have not received the refund since. I called the main office for Easi Rent in ******* and they researched. They saw that I had brought my insurance in the following day and should have been refunded the $125. They called this branch various times to get my refund and they more or less blew them off. It's now ****** and I have not received my money back. EasiRental has this information stored under account ******* but can't get the branch *************) to respond. The branch has very bad reviews which led me to file this complaint.

  Business Response

  Date: 08/26/2025

  Hi *****,

  I hope this email finds you well.
  
  I apologize for the delay on your refund request. We thank you for your patience and understanding. 
  
  I'm happy to inform you that we've successfully processed a refund in the amount of $124.95 that should be posted back to the original form of payment within seven to ten business days. You may see the refund receipt attached herewith for your reference.
  
  Thank you again for your time, and we look forward to serving you again soon.

  Cordially,

  Customer Service

• Initial Complaint

  Date:08/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue: Deceptive Pricing Practices / Undisclosed Mandatory Fees.BBB Complaint Summary:On April 17, 2025, I booked a rental car at Easirent through T-Mobile Travel, where the website presented Collision Damage Waiver (CDW) coverage as optional during the booking process. The booking confirmation email from T-Mobile Travel (which outlined the terms of my reservation) stated I could assume liability for the vehicle or provide credit card coverage as alternatives for CDW.Upon arrival at Easirent's ********* location on April 18, 2025, the rental agent improperly enforced Easirent's insurance policy & refused to release the vehicle unless I purchased mandatory CDW coverage from Easirent for $103.88 since I lacked full coverage auto insurance. The agent rejected both alternatives mentioned in my T-Mobile Travel booking confirmation email (assuming liability or providing credit card coverage) & stated they would not release the car without purchasing Easirent's CDW.Under duress & facing the loss of my $194.03 non-refundable rental reservation, Easirent coerced me into paying this undisclosed fee to proceed with my travel plans.Key Issues:1. CDW was presented as optional during booking by T-Mobile Travel, but enforced as mandatory by Easirent at pickup.2. Easirent's terms and conditions clearly state third-party bookings follow third-party platform terms, yet they enforced their direct policy at pickup instead.3. No disclosure of mandatory CDW requirement during the T-Mobile Travel booking process.4. Forced CDW payment under duress to avoid losing a prepaid rental reservation.Resolution Sought: Full refund of $103.88 CDW charge due to lack of proper ****************************** of optional coverage as mandatory.I have already contacted Easirent directly, requesting a refund, which the Easirent Las Vegas manager denied. This undisclosed fee practice misleads consumers & constitutes deceptive business practices. All relevant documentation is attached.

  Business Response

  Date: 08/25/2025

  Hi *****,

  I hope this email finds you well.

  Thank you for contacting Easirent. As stated on our rental terms, optional coverage is not required to rent a vehicle; however, proof of a current automobile comprehensive, collision and liability insurance policy in the renters name covering injury to third persons or property is required at the time of pick up. Please refer to our Rental Coverage Policy on *********************************************************************************** for more information.  
  
  On page 2 Line 17 of Your Rental Agreement it states:
  17. Removal of Purchased CDW/LDW Renters have the option to return to the location they rented from within 24 hours of pickup time to remove optional products. If renter wishes to remove coverage or insurance the renter must provide proof of their insurance policy that covers rental vehicles. Renters will only be charged for the optional product for the 24-hour period.
  
  After further investigation we found that you initialed and signed the Rental Agreement accepting Liability, Additional Driver and the Toll Option therefore no refund can be made. (see attached signed Rental Agreement)
  
  Because we value our renters, please accept 10%off your next online booking. To apply, go to **************************** using the discount code [RTCEWQP25]. Valid for 12 months. We look forward to seeing you soon.

  Cordially,

  Customer Service

  Customer Answer

  Date: 08/25/2025

   
  Complaint: 23790533
  
  I am rejecting this response because:
  
  To Easirent Customer Service:
  
  Thank you for your response. Unfortunately, it contains several factual errors and misrepresentations that I must clarify:
  
  1. Contradiction in Your Own Policy:
  
  Easirents reply acknowledges that CDW/LDW is optional coverage and not required to rent a vehicle. However, your Las Vegas agent directly contradicted this by refusing to release the rental vehicle unless I purchased Easirents CDW. This discrepancy confirms my original complaintthat your actual practices do not align with your stated policies.
  
  2. Improper Application of Contract Terms:
  
  Easirents Terms & Conditions clearly state that their rental terms apply only to bookings made through Easirents own website. As quoted from Easirents website:
  
  The below Rental Terms and conditions apply ONLY for Bookings made through our website (************************************). For bookings that are made with Easirent through other websites, please refer to their advertised terms and conditions of the Rental Voucher.
  
  Since I made my booking through T-Mobile Travel, Easirents direct terms do not govern my rental. Instead, the contract and terms provided by T-Mobile Travel apply. Your reply incorrectly applied Easirents direct terms to my booking, which is misleading and improper.
  
  3. Third-Party Terms Were Clear:
  
  The T-Mobile Travel booking confirmation email explicitly stated:
  
  Providing proof of credit card rental coverage, or
  Assuming liability for the vehicle.
  
  I did not have rental coverage on the Citi credit card I used for this reservation, but I relied on the contractually offered option to assume liability instead of purchasing ***. Easirents Las Vegas agent rejected this valid alternative entirely and enforced Easirent's rental coverage policy, despite your own rental terms acknowledging that third-party bookings follow the third-partys terms. This refusal further highlights the improper enforcement of Easirents direct policies over my actual booking terms.
  
  4. Signed Agreement Under Duress:
  
  Easirent references my signed Rental Agreement as proof of consent. However, the signature was given under duress, after the agent told me that Easirent would not release the rental without purchasing your CDW. Because I faced losing my $194.03 prepaid reservation and had no other option, your agent coerced me into signing. Contracts obtained under pretenses or coercion are not valid consent.
  
  5. Failure to Follow Established Coverage Procedures:
  
  Easirent's own Rental Coverage policy states that renters without immediate proof of coverage must purchase temporary coverage, but 'if proof of the renter's coverage can be provided within 24 hours of pickup, any unused insurance days will be refunded.' Your agent never disclosed this 24-hour option, instead claiming CDW was absolutely mandatory. Given that my T-Mobile Travel booking explicitly offered liability assumption as an alternative, this should have qualified for the 24-hour review process your own policies provide.
  
  Summary:
  
  At every stagebooking, confirmation, and pickupthere was a clear misrepresentation of mandatory fees. Easirents Las Vegas agent improperly enforced terms that did not govern my reservation, ignored T-Mobile Travels published options, and coerced me into paying an undisclosed mandatory fee after booking. These actions constitute deceptive and unfair business practices.
  
  Resolution Sought:
  
  I respectfully maintain my request for a full refund of $103.88 for the improperly enforced CDW charge.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 08/27/2025

  Hi *****,

  We understand that you are not satisfied with our resolution. We take our rentersconcerns seriously and value your experience with our company. We have made every effort to resolve this issue with you and with our location manager to ensure this matter does not occur again.
  
  The response resolution to this case was sent to you previously and is the final decision from the Easirent ***************** No other resolutions will be applied to your rental. We will not reopen another ticket or inquiries regarding this matter. Thank you for your understanding and we hope you will rent with us again in the future.
  
  Kind Regards,

  Customer Service