Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from your company from April 14 to May 11 under rental agreement #*******.I initially rented a ***** Malibu on April 14. On April 21, I returned to the rental location and exchanged the vehicle for a white ****** Sentra (License Plate: ****************, I recently received a toll invoice that includes charges from April 14 to April 21 for the ****** Sentra. I believe these toll charges were incurred by a previous driver, as I did not begin using the Sentra until April 21.I kindly request that you review this case and refund the toll charges that I paid that were incorrectly billed to me.

  Business Response

  Date: 06/06/2025

  
   Dear Ms. ***************** appreciate you taking the time to advise us of the incident. Easirent does not process the tolls or apply the fees.  We use a 3rd party toll processor ******************* (GTS). GTS will charge the credit card on file that was used to at time of rental the cost of the tolls and fees. After investigating your complaint, we found that GTS charged you in error.

  
  A refund has been processed by our **************** for the Tolls in the amount of $124.16. (See proof of refund below) Please allow ***** business days for this transaction to reflect on the credit you use when renting the vehicle. We sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again soon.
  
  Because we value our renters, please accept 10% off your next online booking. To apply, go to **************************** using the discount code DEQKLKR25. Valid for 12 months. We look forward to seeing you soon.
  
  Kind Regards,
  Customer Service
  
  Date: 06/06/2025 1:13:06 PM EDT
  Transaction ID: ***********
  Transaction Type: Card Refund

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** **

• Initial Complaint

  Date:05/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/8/2025 I and husband and daughter went to Easirent to rent a car for my stay in ****** *****. The car agreement we completed for the transaction with Easirent was turned down after the transaction was processed thru the system, because it was too expensive. We declined the car and the agreement. They stated they couldn't cancel the payment. They said corporate would refund us a portion of our money. They never did and their corporate office is nonexistent. I call and call and I was told there is no corporate office. This company had Lack of customer service and no refund policy. They had false advertisement.

  Business Response

  Date: 05/29/2025

   

  Dear Valued Customer,
  
  We appreciate you taking the time to advise us of the incident that occurred at one of our locations. Your feedback is important to us, so we can make the necessary improvements. As a result, we have forwarded your comments onto the Regional Manager to address the staff and provided them with additional training and/or disciplinary action. On behalf of Easirent we would like to apologize for the inconvenience you underwent while renting with us.
  
   A refund has been processed by our **************** for the Rental in the amount of $880.84. (see proof of refund below) Please allow ***** business days for this transaction to reflect on the credit you use when renting the vehicle.We sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again soon.
  
  Because we value our renters, please accept 10% off your next online booking. To apply, go to **************************** using the discount code [DEQOTR25]. Valid for 12 months. We look forward to seeing you soon.
  
  Kind Regards,
  Customer Service

  Date: 05/29/2025 12:42:38 PM EDT

  Transaction ID: ***********
  Transaction Type: Card Refund
  Amount: $-880.84

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********-*****

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is a **** joke.I showed up fully insured , as confirmed by my broker, and these idiots flat-out lied to my face, saying I couldnt use my own insurance and had to buy theirs. Mind you, I lease two vehicles and both are fully insured. They lied. Just wanted to force their garbage coverage on me to squeeze out more ******* was early, I had my kids with me, and I wasnt about to argue in a rental office with them sitting there tired from the early flight, so I gave in. Im still ****** off about it.I called their customer service three times after the **********************, demanding a refund, and not one person got back to me. ************ that *** looked at their reviews, its clear this is their business model , lie to customers, upcharge for insurance they dont need, then ignore them when they push back..If you're reading this and considering Easirent: dont. Dont give these clowns a ***** of your money. Theyre shady as h*** and have zero integrity. This isnt a one-off, its how they operate.**** this company. Never again.

  Business Response

  Date: 05/22/2025

  Thank you for your inquiry. The information provided is not sufficient for us to find the Rental Agreement or Reservation associated with this query. I cannot find a reservation for Boss *****.

  
  Please provide the following information, the more information received the easier it is to find the Rental Agreement or Reservation so we can respond.

  
  Reservation /Confirmation
  Rental Agreement Number
  Renter/Driver Full Name (as listed on drivers license)
  City of vehicle pick-up *********************** Location Address)
  Date of Pick-up and return

  
  Kind Regards,
  Customer Service

  Customer Answer

  Date: 05/22/2025

  Hello,

   

  I've attached the rental agreement with all the information requested within the file.

  Thank you,

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23356315
  
  I am rejecting this response because the rental Agreement I provided has all this informaton, but here you go again.

  Reservation /Confirmation: US220425335391BA (Confirmation ID) Booked and paid for upfront through Expedia

  
  Rental Agreement Number: 4072366

  
  Renter/Driver Full Name (as listed on drivers license) Bosscarino *****

  
  City of vehicle pick-up (Easirent Location Address) *****************************************************************************, MCO

  
  Date of Pick-up and return: April 23rd-April 29th
  
  Sincerely,
  
  Boss *****

  Business Response

  Date: 06/06/2025

  Mr. Bosscarino,

  Thank you for contacting Easirent. As stated on our rental terms, optional coverage is not required to rent a vehicle; however, proof of a current automobile comprehensive, collision and liability insurance policy in the renters name covering injury to third persons or property is required at the time of pick up. Please refer to our Rental Coverage Policy on *********************************************************************************** for more information.  
  
  On page 2 Line 17 of Your Rental Agreement it states:
  17.Removal of Purchased CDW/LDW Renters have the option to return to the location they rented from within 24 hours of pickup time to remove optional products. If renter wishes to remove coverage or insurance the renter must provide proof of their insurance policy that covers rental vehicles. Renters will only be charged for the optional product for the 24-hour period.
  
  After further investigation we found that you initialed and signed the Rental Agreement accepting *********** Protection and for  the Toll Option therefore no refund can be made. (see attached signed Rental Agreement)
  
  Because we value our renters, please accept 10% off your next online booking. To apply,go to **************************** using the discount code [DEQKLKR25]. Valid for 12 months. We look forward to seeing you soon.

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23356315
  
  I am rejecting this response because:

  Your team working in the ******* refused to accept my insurance saying I had to purchase yours even though my coverage was enough.

  This is your teams standard practice based on the reviews I've read following my ordeal.

  Fuck your 10% offer. Your staff lied to make more money off me, like they've done to countless others.

  I will write a negative ****** review every single day going forward until you realize the ******** your company is doing to renters.

  I have time...........
  
  Sincerely,
  
  Boss *****

• Initial Complaint

  Date:05/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scam alert, aided the price by2x. Rented a car from ******* to *****. The car broke down in 20 miles. Called and got hung up on multiple times. The car had blood stains on the front passenger seat. Smelled like weed. The lady in the front said no beach because of sand. The car had sand the the crew said it was just debris. After all the complaints the front office said they would note and we wouldnt be charged. Guess what I got charge for the tow when the car broke down, for sand and smoke. The rental of a one day car that didnt get me to my destination was 1k down the drain. Beware this company is a scam and just want to squeeze your pockets

  Business Response

  Date: 05/20/2025

  Thank you for your inquiry. The information provided is not sufficient for us to find the Rental Agreement or Reservation associated with this query.

  
  Please provide the following information, the more information received the easier it is to find the Rental Agreement or Reservation so we can respond.

  
  Reservation /Confirmation
  Rental Agreement Number
  Renter/Driver Full Name (as listed on drivers license)
  City of vehicle pick-up *********************** Location Address)
  Date of Pick-up and return

  
  Kind Regards,
  Customer Service

• Initial Complaint

  Date:05/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We arranged for a car rental from easirent from Feb 5-Feb.15, 2025, picking up at ************************* This was our first experience with this company and we were extremely upset with their lack of honesty and integrity. In the contract it stated that there was a $15 a day fee for use of sun pass. When noticing this, I told the agent I did it want this option because I doubted I would use any toll roads. The agent very clearly said I should keep the sunpass because if I used it once the easirent charge would be exorbitant BUT for each day it was not used there would be a $15 credit on our bill. In the end, we used the sun pass once during our 10 day stay and our bill included a $150 sun pass charge.Its very clear that I was duped-led to believe something that was fraudulently stated by an agent who was trying to get as much money from me as possible. In actuality, the agent lied. This is not the way a reputable company should be run and its principles or lack thereof give a no confidence vote to the customer. I am requesting that the company return $135 to me because of their dishonest tactics and lack of agent training. **** **********

  Business Response

  Date: 05/20/2025

  Thank you for your email. Please accept our apology for the delay in responding to your inquiry.
  
  We appreciate you taking the time to advise us of the incident that occurred at one of our locations. Your feedback is important to us, so we can make the necessary improvements. As a result, we have forwarded your comments onto the Regional Manager to address the staff and provided them with additional training and/or disciplinary action. On behalf of Easirent we would like to apologize for the inconvenience you underwent while renting with us.
  
  After further investigation we found that you signed accepting our optional ************* This program covers all toll charges, and any other toll-related fees incurred during the rental period, including unmanned, toll-by-plate (camera tolls) and manned toll booths.  All our vehicle license plates are registered under the Sunpass toll program. Personal Sunpass Transponders cannot be used on our fleet. Most renters CHOOSE to purchase the Toll Pass Option to save them time and to avoid being charged Fees. Per your signed it states: When you accept the toll package you will be covered for the cost of all unmanned tolls and drive through automated express toll lanes. When you decline the Toll program you agree not to drive through automated express toll lanes. Any manned or unmanned toll that you violate during the rental period will result in a $25.00 admin fee plus the toll.  Toll violations max admin fee $25.00 per day. We have reviewed your inquiry and a decision has been made that the agreement was initial and signed accepting this charge, therefore no refund can be made on this occasion

  
  Because we value our renters, please accept 10% off your next online booking. To claim,go to **************************** using the discount code DEQOTR25] Valid for 12 months. We look forward to seeing you soon.

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23339810
  
  I am rejecting this response because:

  I WAS TOTALLY aware of what was written in the contract & asked to reject it: HOWEVER, the AGENT TOLD ME UNEQUIVALENTLY THAT FOR EACH DAY THE *** PASS WAS NOT USED I WOULD BE REFUNDED $15. This seemed acceptable so I agreed.
  How was I to know that this was a lie?

  I would ASSUME that YOUR AGENT (who works for YOU!!!) KNOWS THE RULES And WOULD give me the honest, correct  advise.     
  It seems to me that the issue is between Easirent management and the agent!!
  Why then, is the customer, ******* suffers the consequence of poor management and employee training and has a bill more than $100 more than expected  

  If you desire to have a reputation which supports and respects its customers, with this information given here, youll hopefully make this right for me and my family. 
  

  
  FYIhave read so many horrible reviews and complaints about Easirent!  How many more do y need to address before you realize customers and great reviews ARE your bread and butter!!

  
  Sincerely,
  
  **** **********

  Business Response

  Date: 05/29/2025

  Dear Valued Renter,

  
  We take our renters concerns seriously and value your experience with our company.  We have made every effort to resolve this issue with you and with our location manager to ensure this matter does not occur again.
  
  The response resolution that was sent previously is the final decision from the Easirent ***************** No other offers will be applied to your rental. We consider this complaint now closed.
  
  Kind Regards,
  Customer Service

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** DO NOT EVER USE, UNLESS YOU WANT GET RIPPED OFF! The counter person in ********* told me I did in fact need a toll pass when I asked if there were tolls from there to ************, so he tacked on another $165. Well, guess what? NO TOLL ROADS. But here's the kicker: I called when I got there and they said they could do nothing until I returned the car back to the office. Well, guess what? "Sorry I can't help you, you have to call the ***** number." Ok, so I called the ***** number, and they said they would submit my request for a refund of the $165 under fraudulent pretenses, and someone would call me back in 2 days. Well, guess what? 3 days later I finally called, and SURPRISE SURPRISE, "Sorry **** but you used the service as an insurance policy to cover any possible tolls, so no refund. So guess what? I am not only writing this review, but copy & pasted it in 5 other sites, AND charging back thru my cc company. DO NOT EVER USE, UNLESS YOU WANT GET RIPPED OFF!

  Business Response

  Date: 05/20/2025

  Thank you for your inquiry. The information provided is not sufficient for us to find the Rental Agreement or Reservation associated with this query.

  
  Please provide the following information, the more information received the easier it is to find the Rental Agreement or Reservation so we can respond.

  
  Reservation /Confirmation
  Rental Agreement Number
  Renter/Driver Full Name (as listed on drivers license)
  City of vehicle pick-up *********************** Location Address)
  Date of Pick-up and return

  
  Kind Regards,
  Customer Service

• Initial Complaint

  Date:05/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made a reservation to pick up a rental car at the *********************** location on ************** on 4/25/25 Upon pickup the *** made it seem like I didn't have the option of declining both the insurance and the Sun Pass charge - even though I told him I wouldn't be using any tolls - he also failed to help me with setting up my own insurance (Geico) to cover the rental car - the whole process was rushed and when I got the car I asked the other guy at the location that I needed to be refunded and that I didn't know I could use my own insurance - he said to come back in person - which i did at around 9 am on 4/26/25 - the guys at the desk took my insurance information and assured me these charges would come off - and they haven't. I opened up a complaint on 5/12/25 on Easirents website and they came back with that I hadn't tried to reverse the charges within 24 hours - which is not true - I was in there the DAY AFTER to reverse the charges and correct the reservation - they said they will now not refund the money. They are not clear with customers, and they are hiding behind contract signed based on duress and confusion. I have used them previously and this was not an issue - they were helpful and explained the situation clearly - this time it was not clear and the whole process was unprofessional and rushed.

  Business Response

  Date: 05/20/2025

  Mr. ******,

  
  Our Records indicate that you rented a vehicle from us previously on 11/26/2023  rental agreement number PBI-******* and you chose to decline coverage and use your Geico policy # **********

  
  On rental agreement PBI-******* on 4/26/2024 the rental agent did accept t your Geico policy # **********.But you choose to add the Glass and Tire coverage and the Sunpass.

  
  On behalf of Easirent we would like to apologize for the inconvenience you underwent while renting with us.

  
   A refund has been processed by our **************** on 5/20/2025  for the Glass and Tire coverage and the Sunpass in the amount of $273.89. Please allow ***** business days for this transaction to reflect on the credit you use when renting the vehicle. We sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again soon.
  
  Because we value our renters, please accept 10% off your next online booking. To claim the 10%, go to **************************** using the discount code [DEQOTR25]. Valid for 12 months. We look forward to seeing you soon.
  
  Kind Regards,
  Customer Service

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from May 8th, 2025 to May 12th 2025 via online through Priceline. The amount of the rental was through priceline was $183.21. Upon arrival to retrieve vehicle, more hidden costs were added such as $18 per day for insurance and also a deposit of $250. All this is was verbally said to me and NO PAPERWORK was provided for the extra fees. I was promised a safe and reliable vehicle for my trip. The vehicle I received was not properly maintained. All four tires were flat and the service vehicle soon warning lights were flashing upon receiving. I brought it to the attention of the employee and I was told there was nothing to be done. This presented a serious safety risk and could have resulted in harm or breakdown. I am asking for a full refund as my trip was cut short due to an unreliable vehicle.

  Business Response

  Date: 05/29/2025

  Dear mis Hill ******,

  We appreciate you taking the time to advise us of the incident that occurred at one of our locations. Your feedback is important to us, so we can make the necessary improvements. As a result, we have forwarded your comments onto the Regional Manager to address the staff and provided them with additional training and/or disciplinary action. On behalf of Easirent we would like to apologize for the inconvenience you underwent while renting with us.

  
   A refund has been processed by our **************** on 5/29/2025 for the charges made at the counter at the time of rental in the amount of $137.30. (see proof of refund below) Please allow ***** business days for this transaction to reflect on the credit you use when renting the vehicle. We sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again soon.

  Your reservation was made with online with Priceline,  We cannot refund for a charge that was not made in our system.  Please contact Priceline for a refund for the reservation amount. All refunds will be based on Priceline's Terms and Conditions.
  
  Because we value our renters, please accept 10% off your next online booking. To claim the 10%, go to **************************** using the discount code [DEQOTR25]. Valid for 12 months. We look forward to seeing you soon.
  
  Kind Regards,

   

   

  Date: 05/29/2025 2:28:13 PM EDT
  Transaction ID: ***********
  Transaction Type: Card Refund
  Amount: $-137.30

  Customer Answer

  Date: 06/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **** ******

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday may 5 I went to pick up my rental. When I arrived no one was in office so I waited 17 min until I finally went behind counter to knock on office door. The manager did not like that and proceeded to scold me. We had a disagreement on the deposit because there rules say that only local people would be charged $500. I was not local but since I had no plane ticket it was $500. I was supose to have a Buick encore, and it was drove out to the front for me as me and manager had disagreement. Afterwards I told I could not have the buick and was give some ***** with broken door handles and a heavy smell of weed. This was not acceptable but manager said she would just cancel my reservation. I think that was very unprofessional and vindictive. No business should be ran that way

  Business Response

  Date: 05/20/2025

  Thank you for your query.
  We appreciate you taking the time to advise us of the incident that occurred at one of our locations. Your feedback is important to us.  All of our Terms and Conditions of rental can be found one our website.  Please see below the Local Renter restrictions, All information can be found on our website ****************************************************************
  Frequently Asked Questions (FAQs)
  Do I get Unlimited Mileage?
  We offer unlimited mileage to our rentals. (For Local Renters restrictions, please review our Rental Terms at ****************************************************************/).
  What is a Local Renter?
  A renter with a drivers license issued in the same state as the ********************** pick up location. The renter also cannot demonstrate that they have flown into an airport near the location where they wish to rent, and that they have a return flight.
  Webwide Information 
  Easirent USA Rental Terms and Conditions
  The below Rental Terms and conditions apply ONLY for Bookings made through our website (************************************).  Please read these terms carefully. By accessing and/or using the Site, you fully and unconditionally accept and agree to be bound by these terms. For bookings that are made with Easirent through other websites, please refer to their advertised terms and conditions of the Rental Voucher.
  Drivers Requirements
  The minimum age to rent a vehicle is 21 years old.  The renter or additional driver must have a valid drivers license for one year. Renters and additional drivers under the age of 25 are subject to a surcharge fee and only can rent economy to full-size car cars. For certain specialty and larger-sized vehicles, the minimum age of 25 years of age applies.
  Drivers License
  The primary piece of identification required to rent a vehicle with Easirent is a valid drivers license. For International customers or using a non-US driver license must provide a secondary form of ID as a valid Passport, Government-issued ID card or International License.
  Points endorsements: Minor offenses such us speeding/traffic signals are acceptable up to a maximum of 6 points. If you have any bans or convictions in the last 5 years please call us before making a reservation.
  Rental Coverages
  Optional coverage is not required to rent a vehicle; however, proof of a current automobile comprehensive, collision and liability insurance policy in the renters name covering injury to third persons or property is required. Optional coverage is available at the rental counter.
  If proof of full coverage cannot be produced at the counter, the renter will be required to buy the appropriate coverage from Easirent. If proof of the renters coverage can be provided within 24 hours of pickup, any unused insurance days will be refunded to the renters card. Verification of pre-existing coverage must be conducted at the branch of pickup.
  Methods of Payment
  We accept as methods of payment most credit and debit cards like ***** **********, ********, and ****************. Please note the primary renter must be the cardholder and have to present a valid card at the counter. Easirent branches do not accept cash, checks, prepaid cards or gift cards as methods of payment.
  Deposits
  A standard $250 deposit is required on a major credit card for any Domestic Renter.
  Local Renters using a credit card are subject to up to a $500* deposit.
  International renters with a round trip ticket will have a deposit up to $250*.
  The renter must present a valid debit or credit card and the expiration date must be after the rental due date. The cardholder must be registered as the primary driver on the rental agreement. Debit or Credit Cards are not-transferable. The deposit is refundable or released after the end of the rental agreement. (See Debit Card Use section below).
  *Subject to the pick-up location and insurance for the rental.
  Debit Card Use
  Domestic and International Renters: Using a debit card to pay deposit, a Domestic or International Renter must provide verification of return confirmation airline ticket, and an additional ID presented at the rental counter at time of pick up.
  Locals Renters: All Local renters are subject to verification of proof of a current automobile comprehensive, collision and liability insurance policy in the renters name covering injury to third persons or property is required from a primary insurance company. A current utility statement in the renters name and the same address as on the Drivers License, for example gas, electric, cable, etc. must be presented for address verification.
  Local Renters Requirements
  All Local Renters or any renter without a round trip confirmation airline ticket will be required to show: Proof of a current automobile comprehensive insurance, collision and liability insurance policy in the renters name covering injury to third persons or property. In addition, local renters may be asked for a recent (within 3 months of the rental pickup) cell phone bill or other official utility bill matching their respective drivers license address.
  Renters ************************* on official government business, on military leave, or with an approved CID number are exempt from the local renter policy. Failure to show an acceptable policy will result in the rental being declined.
  Local Renter Vehicle Exclusions: Local Renters are limited to renting the following car classes sizes Compact (BA), Intermediate (CA), Full size (DA), Intermediate SUV (DAE), Minivan (MZA) and Van (MX).
  Mileage Cap
  Local Renters are subject to a mileage cap of 150 miles per day for all locations. More mileages are available for purchase.
  $10 a day extra 50 miles a day
  $15 a day extra 100 miles a day
  $25 a day unlimited miles
  Please be advised overage miles for the rental period will be charged at .49 per mile.
  Kind Regards,
  Customer Service
  

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a vehicle through Priceline for a car company called Easirent. I booked a 7 passenger vehicle for a 6 day trip we were taking. When I arrived at the location the staff member proceeded to tell me they did not have a 7 passenger vehicles at the facility. He offered to let us use a 5 passenger vehicle which I was upset with but simply asked him if he or a manager could alter the price to match what a 5 passenger vehicle would be instead of a 7 passenger like I paid for. Roughly 15-20$ a day for 6 days. He said he was the only one there and was unable to make any changes and all changes needed to be made through cooperate and handed me a buisness card. I called the number on there for the past couple months and everyone who answers says they cant make changes it would need to be in the site directly. But if you call the direct store it transfers you to the same line, and they just send you through the loop over and over and never get back to you. The same thing happpends with using their emails it just responds sorry for the inconvirnce we will get back to you and they never do.

  Business Response

  Date: 05/20/2025

  RA:MCO-3734172

  Dear Mr. ********************* appreciate you taking the time to advise us of the incident that occurred at one of our locations. Your feedback is important to us, so we can make the necessary improvements. As a result, we have forwarded your comments onto the Regional Manager to address the staff and provided them with additional training and/or disciplinary action. On behalf of Easirent we would like to apologize for the inconvenience you underwent while renting with us.
  
   A refund has been processed by our **************** on 5/12/2024 for the vehicle size difference in the amount of $60.00.(See Refund Transaction Proof Below)   Please allow ***** business days for this transaction to reflect on the credit you use when renting the vehicle.We sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again soon.
  
  Because we value our renters, please accept 10% off your next online booking. To apply, go to **************************** using the discount code [DEQOTR25]. Valid for 12 months. We look forward to seeing you soon.
  
  Kind Regards,

   

   

  Merchant:
  ************************ 
  Date:
  05/12/2025 9:01:04 AM EDT 
  Transaction ID:
  *********** 
  Transaction Type:
  Card Settle 
  Entry Method:
  Keyed 
  Status:
  Complete 
  Response Code:
  100

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23317770
  
  I am rejecting this response because:
  This took nearly a month, and me contacting bbb to get a response from your company. This was not the first time your company has done this. Every person I spoke to had the exact same lines to say and every time you call the direct store it forwards you to the cooperate number. Then the person who picks up at corporate says this can only be resolved in person or by talking to the branch directly. I did receive 60$ back from your company but to see if you fixed the problem I tried calling and the same thing happened. So no problems have been fixed. So I do not believe you care or will change but did this solely due to me contacting the BBB. Also 60$ is about half of what you should have refunded me. The difference on your site between a 7 passenger vehicle and a 5 passanger vehicle is between 15-20$ a day and I rented for 6 days. So I should have been refunded between 90-120$. Also your company made a potentially big mistake not holding a proper vehicle for a reservation you took which most companies to make a costumer whole would have gave them a further discount, instead you gave me a bare minimum discount and a 10% off coupon to a company that I would and never will trust or recommend. This is why I think this is a laughable attempt to correct your mistakes, and believe you are a very shady company. 
  Sincerely,
  
  ******* **********

  Business Response

  Date: 05/20/2025

  Dear ********************************* Renter,
  We take our renters concerns seriously and value your experience with our company.  We have made every effort to resolve this issue with you and with our location manager to ensure this matter does not occur again.
  
  The response resolution that was sent previously is the final decision from the Easirent ***************** No other offers will be applied to your rental. We consider this complaint now closed.
  
  Kind Regards,
  Customer Service