Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car rental reservation booking was made online and then cancelled once additional fees were requested. In an attempt to retrieve refund, ************************** declined the refund request and instead intents to provide store credit. Services were not rendered and I should be entitled to a refund on a booking that was not honored. Branch manager in ************ location was not helpful and hung up on me several times to avoid the conversation.All I am looking for is the refund of my funds since services were never rendered.

  Business Response

  Date: 02/02/2025

  Thank you for your inquiry. The information provided is not sufficient for us to find the Rental Agreement or Reservation associated with this query.

  
  Please provide the following information, the more information received the easier it is to find the Rental Agreement or Reservation se we can respond.

  
  Reservation /Confirmation
  Rental Agreement Number
  Renter/Driver Full Name (as listed on drivers license)
  City of vehicle pick-up *********************** Location Address)
  Date of Pick-up and return

  
  Kind Regards,
  Customer Service

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau, I am filing a formal complaint against Easirent, specifically the ******************* location, regarding a rental dispute involving myself and my wife, ***** *********. Despite multiple attempts to resolve the matter, Easirent has failed to address our concerns fairly.Details of the Rental Dispute On July 24, 2024, I booked a mid-sized vehicle through Priceline (Trip# ***-254-465-16). Upon arrival, Easirent had no mid-sized cars available and upgraded us to a KIA **** (VIN# *****************). The agent had ***** sign the Vehicle Inspection form (SOH), falsely claiming no damage. After visually inspecting the car, I found damage to the bumper and driver-side door. I reported this to the agent, who failed to document the damage correctly. I also took pictures and video to support my claim. On July 28, ***** returned the car and followed the drop-off procedures. However, she was misinformed by staff and told there was nothing else to do. On August 6, we received an email from ************* Claims claiming we were responsible for $2,566.65 in damages.Document Discrepancies 1.Initial Vehicle Inspection (SOH): The damage I reported was added after the fact and in the wrong locations.2.Post-Rental Vehicle Inspection (EOH): No date, time, or agent ID was recorded, and ***** did not sign it as she was told she was good to go.3.Accident/Incident Report (AR): Filed on July 31, it falsely claims new damage and accuses ***** of fleeing the scene, which is untrue.Easirent has failed to follow proper procedures, misinformed us, and is attempting to charge us for pre-existing damage.Thank you for your attention to this matter. We look forward to your prompt resolution.

  Business Response

  Date: 02/04/2025

  RSW-3668165 *********

  
  Dear  Ms. *********,

  
  We appreciate you taking the time to advise us of the incident that occurred at one of our locations. Your feedback is important to us, so we can make the necessary improvements. As a result, we have forwarded your comments onto the Regional Manager to address the staff and provided them with additional training and/or disciplinary action. On behalf of Easirent we would like to apologize for the inconvenience you underwent while renting with us.

  
  After investigating this claim a decision has been made to close this file. Rockport ************** has been notified to not pursue you for damages.
  
  Because we value our renters, please accept 10%off your next online booking. To apply, go to **************************** using the discount code [ACSFR7144]. Valid for 12 months. We look forward to seeing you soon.

  Kund Regards,

  Customer Service

  Customer Answer

  Date: 02/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I'm glad to hear this is finally over. You can be 100% sure that I will not be renting with Easirent ever again nor do I recommend anyone else do so either. After months of being accused of several incorrect, false, and defamatory claims, the company in question offers a 10% discount? Makes me question the tone of their apology.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We flew into ********* on Nov.8, 2024, shuttled to the car rental (advertised on *****) the company was called Easirent. We presented our license and credit card. The customer service *** insisted we show a copy of our insurance card (never asked before at car rental counters) We had to call our insurance agent late in the evening to please email our card to us. The ***resentative then put a $500.00 hold on our credit card. Then the manager came over and told usthey had no cars. They made us go through all of that for nothing. We then had to shuttle back to the airport. There were no cars available at any rental agency. We were stranded in the airport for 3 hours. We had p***aid the car and asked Easirent for our money back and we were told, sorry you need to call corporate, called corporate was told they would open a case file and get back to us in 10 days (unbelievable) Still have not received refund

  Business Response

  Date: 01/23/2025

   

  Thank you for your inquiry. The information provided is not sufficient for us to find the Rental Agreement or Reservation associated with this query. I tried to look-up the confirmation you sent but I can not find the rental agreement.

  
  Please provide the following information, the more information received the easier it is to find the Rental Agreement or Reservation se we can respond.

  
  Reservation /Confirmation
  Rental Agreement Number
  Renter/Driver Full Name (as listed on drivers license)
  City of vehicle pick-up *********************** Location Address)
  Date of Pick-up and return
  

  Kind Regards,
  Customer Service

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled rental request on December 21st contacted business December to check status of refund. The representative state that they needed to get in contact with the rental store to verify request was canceled. They stated the representative hung up on them but would initiate request. I still have not received a refund.

  Customer Answer

  Date: 01/31/2025

  Stated they would reach out to billing to complete refund still no refund.

  Business Response

  Date: 02/02/2025

   

  Thank you for your inquiry. The confirmation that you sent does not match the name on this complaint.

  The information provided is not sufficient for us to find the Rental Agreement or Reservation associated with this query. 

  
  Please provide the following information, the more information received the easier it is to find the Rental Agreement or Reservation se we can respond.

  
  Reservation /Confirmation
  Rental Agreement Number
  Renter/Driver Full Name (as listed on drivers license)
  City of vehicle pick-up *********************** Location Address)
  Date of Pick-up and return
  

  Kind Regards,
  Customer Service

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22758940
  
  I am rejecting this response because: I provided this information already. I sent an additional copy of the same information.
  
  Sincerely,
  
  Jimira ***** Word

  Business Response

  Date: 02/24/2025

  Dear **** ***** Word,

  I can see you booked your rental through Expedia.  Easirent did not charge your credit card for the rental nor did we bill the rental to Expedia.  In your attached notes it shows you were speaking to Expedia directly and they will have to issue you the refund because that is who you paid.

  Kind Regards,

  Customer Service

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22758940
  
  I am rejecting this response because:
  
  Sincerely,
  
  Jimira ***** Word

• Initial Complaint

  Date:01/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from this company. The vehicle was involved in a minor accident during rental. The at fault party claimed responsibility and the insurance company (*****) paid the claim. The rental company is trying to charge me for remaining balance. Per GEICO the rental company tried to charge $1000/ hour for repairs and other outrageous costs. ***** settled with the company and now easirent is trying to charge me for remaining balance.

  Business Response

  Date: 01/07/2025

  Thank you for your inquiry. The information provided is not sufficient for us to find the Rental Agreement or Reservation associated with this query.

  
  Please provide the following information, the more information received the easier it is to find the Rental Agreement or Reservation se we can respond.

  
  Reservation /Confirmation
  Rental Agreement Number
  Renter/Driver Full Name (as listed on drivers license)
  City of vehicle pick-up *********************** Location Address)
  Date of Pick-up and return

  
  Kind Regards,
  Customer Service

• Initial Complaint

  Date:01/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car on December 12, 2024, and returned it on December 19, 2024, under Rental Agreement No. ******* and Order No. US121224448719DC. Upon renting the car, a $250 deposit was charged, and I was informed it would be returned on December 19, ******* of today, the deposit has not been released back to me. It has now been more than two weeks since the expected refund date, and I kindly request clarification on this matter. Could you please provide proof or an authorization number confirming that the $250 deposit has been returned?

  Business Response

  Date: 01/07/2025

  MCO-******* CENCIE BBB ID ******** RESPONSE
  
  Thank you for contacting Easirent.
  
  After reviewing your Rental Agreement, I found that the amount of $250.00 was authorized for security deposit as a pending transaction. When you returned your rental on 12/19/24 the security deposit was released. You will not receive a refund because we never charged you for a deposit; it was only a hold. Normally it takes 3-5 business days for this transaction to reflect onto your account.If by this day you still see the pending transaction on your bank statement,please contact your bank institution
  
  Please see attached screenshot of our system showing that your deposit of $250.00 was released on 12/19/2024.  

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22770188
  
  I am rejecting this response because: the $250 deposit has not been returned to my account and is still marked as pending as of 1/9/2025, despite the hold being placed on 12/19. My bank has confirmed that this issue is not on their end but rather due to your failure to release the hold.
  I trusted your service when I rented the car in good faith. Please see the attached documentation and address this matter promptly by returning my deposit.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 01/27/2025

  MCO-3866691 ***** -BBB

  
  Thank you for contacting Easirent.

  
  After reviewing your Rental Agreement, the amount of $250.00 was authorized for security deposit as a pending transaction. When you returned your rental car on 12/19/2024 at 2:13 pm the security deposit was released.(See attached proof from our bank) You will not receive a refund because we never charged you for a deposit; it was only a hold. If you have other questions related to the deposit hold you will need to contact your bank. 

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As the deposit is back on my account AFTER YOU CONTACT THEM,

  Thank you so much!

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Easirent has overcharged and not disclosed fees. They most recently charged us $116.74, 6 weeks after our reservation with no notice or disclosure. We made an online reservation on 11/14/2024 in the amount of $195.87. Then they charged us an additional $151.15 for car seat and EZPass on 12/02/2024. Now the most recent charge of $116.74 is showing with no explanation.

  Business Response

  Date: 01/07/2025

  Thank you for your inquiry. The information provided is not sufficient for us to find the Rental Agreement or Reservation associated with this query.

  
  Please provide the following information, the more information received the easier it is to find the Rental Agreement or Reservation se we can respond.

  
  Reservation /Confirmation
  Rental Agreement Number
  Renter/Driver Full Name (as listed on drivers license)
  City of vehicle pick-up *********************** Location Address)
  Date of Pick-up and return

  
  Kind Regards,
  Customer Service

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22757853
  
  I am rejecting this response because it does not provide resolution. In response I am providing additional details:
  
  Reservation /Confirmation

  Order #: 54727334
  Confirmation #: US230626990
  Easirent Confirmation #: CT14112024164859

  
  Rental Agreement Number

  
  Renter/Driver Full Name (as listed on drivers license)

  ******* ******/***** ******

  
  City of vehicle pick-up (Easirent Location Address) 

  ********************

  *****************

  
  Date of Pick-up and return

  pickup: 11/28/2024

  return: 12/02/2024
  
  

  Business Response

  Date: 01/17/2025

  Thank you for the information you sent.  The charge was for Tolls violations that the state has sent.  I have reached out to the toll authority to get clarification.  As soon as I receive them I will get back with you.

   

  Kind Regards,

  Customer Service

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22757853
  
  I am rejecting this response because: I would like to keep this case open and receive more information once it is received from the toll authority. We paid extra for the toll pass service so it is unclear why there would be a toll violation.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Easirent had me in the shuttle on the way to the off site location when the dispatcher told the driver to return to the airport and drop me and another customer who also had a paid confirmation number reservation. They took me back to the airport asked me to exit the shuttle and left me alone at the airport. Then according to the 800 number customer service representative "Jovy" the location marked me as a no show and kept my funds for a PAID reservation with a confirmation number. Jovy tried to call the location but got no answer. She told me that she "private messaged" the branch manager and would get back with me soon. Now two weeks later, no contact and no refund. What a proud day for this company to leave an elderly man with heart problems alone at the airport 700+ miles from home AND kept my money marking me as a "No Show" even though I was in the shuttle on the way to the location when the dispatcher told the driver to turn around and drop me and another paid reservation customer back at the airport due to not having enough rentals to cover all the paid confirmations.

  Business Response

  Date: 01/07/2025

  Thank you for your inquiry. The information provided is not sufficient for us to find the Rental Agreement or Reservation associated with this query.

  
  Please provide the following information, the more information received the easier it is to find the Rental Agreement or Reservation se we can respond.

  
  Reservation /Confirmation
  Rental Agreement Number
  Renter/Driver Full Name (as listed on drivers license)
  City of vehicle pick-up *********************** Location Address)
  Date of Pick-up and return

  
  Kind Regards,
  Customer Service

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22750000
  
  I am rejecting this response because:

  Here is the requested information:

  Reservation /Confirmation   US100924142263SN (which is also listed under details)
  Rental Agreement Number   None, shuttle driver took me back to the airport and left me
  Renter/Driver Full Name (as listed on drivers license)   ***** *******
  City of vehicle pick-up (Easirent Location Address)  *************************************** ****** TX 78745
  Date of Pick-up and return  Pick up Dec 6th 2024 05:00PM- Dec 9th 2024
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 01/17/2025

  Thank you for your inquiry. The information provided is not sufficient for us to find the Rental Agreement or Reservation associated with this query.

  
  Please provide the following information, the more information received the easier it is to find the Rental Agreement or Reservation se we can respond.

  
  Reservation /Confirmation
  Rental Agreement Number
  Renter/Driver Full Name (as listed on drivers license)
  City of vehicle pick-up *********************** Location Address)
  Date of Pick-up and return

  
  Kind Regards,
  Customer Service

  Customer Answer

  Date: 01/18/2025

  This information has previously been requested and responded to on Jan 7, 2025.  Here it is again:

   

  Complaint: 22750000
  
  Here is the requested information:
  Reservation /Confirmation   US100924142263SN (which is also listed under details)
  Rental Agreement Number   None, shuttle driver took me back to the airport and left me
  Renter/Driver Full Name (as listed on drivers license)   ***** *******
  City of vehicle pick-up (Easirent Location Address)  *************************************** ***************
  Date of Pick-up and return  Pick up Dec 6th 2024 05:00PM- Dec 9th 2024
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: July 11th, 2024; booked vehicle and paid $405.77 on-line. The company promised to provide a car for 12 days. I went to the rental company on July 15th, 2024, and was told the keys for the promised vehicle could not be found. I was then assigned another car and was in the process of finalizing that transaction. I was told the vehicle's insurance would be $611.92 for the rental duration. I refused and decided to cancel the rental. I was told that a refund had been issued, that we would receive it in 14 business days, and that they would notify us by email about the cancellation. I never received or drove a vehicle from this rental company. I also never received the cancellation email as I was promised. I have called repeatedly and been given the "run around" by multiple company employees. I need help getting my refund of $1,017.69 because I never received a rental from this company.

  Business Response

  Date: 01/13/2025

  JAX-******* BELTOU BBB ID ********- PENDING
  
  Thank you for your email.
  
  We appreciate you taking the time to advise us of the incident that occurred at one of our locations. Your feedback is important to us, so we can make the necessary improvements. As a result, we have forwarded your comments onto the Regional Manager to address the staff and provided them with additional training and/or disciplinary action. On behalf of Easirent we would like to apologize for the inconvenience you underwent while renting with us.
   A refund has been processed by our **************** on 1/13/2025 for the RESERVATION in the amount of $405.77 and 1/13/2025 for the COVERAGE AND TAX in the amount of $611.92 Please allow ***** business days for this transaction to reflect on the credit you use when renting the vehicle. We sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again soon.
  
  Because we value our renters, please accept 10% off your next online booking. To claim the 10%, go to **************************** using the discount code [ACSFR7144]. Valid for 12 months. We look forward to seeing you soon.
  
  Kind ****************************

  Customer Answer

  Date: 01/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Beltou

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/5/2024, I Paid ****** online for the car rental from Easirent here in ************, ** . I get there and the employee stated if you are a local rental it will be an additional 500 dollar deposit which was not specified on the website at time of purchase, Did not take the rental , employee told me to call the number on the door for my refund. I called the 800 number they told me they issued out a credit in stead of refund but they will fix it and send my refund on 12/13/2024. I called back the 800 number several times after that date no refund they promised they put in sent it to upper management and I would have an email and refund within days, called back again agent said he didn't see any of that in notes gonna put it through again Mind you, I always ask is this call being recorded. 12/27/2024 called the local branch and the employee was beyond disrespectful, stating the manager isn't going to approve a refund you are out of luck if you don't want the credit. I heard the manager in the background telling him to say this to me so I asked to speck with the manager directly and the manager gave him an excuse as to why he can't get on the phone. Look the bottom line is I am due a refund of 178$. I have not received my money back and it has been a month now. This is unscrupulous business practices , how can you take someone's money who didn't use your rental car??

  Business Response

  Date: 01/07/2025

  Jax-3857291 ****** BBB ID ********

  We appreciate you taking the time to advise us of the incident that occurred at one of our locations. Your feedback is important to us.  Our Terms and Conditions of rental can be found on our website.  Please see below the Local Renter restrictions, all information can be found on our website ****************************************************************

  
  A refund has been processed by our **************** on 1/7/2025 for the RESERVATION in the amount of $179.00. Please allow ***** business days for this transaction to reflect on the credit you use when renting the vehicle. We sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again soon.
  
  Frequently Asked Questions (FAQs)
  Do I get Unlimited Mileage?
  We offer unlimited mileage to our rentals. (For Local Renters restrictions, please review our Rental Terms at ****************************************************************/).
  What is a Local Renter?
  A renter with a drivers license issued in the same state as the ********************** pick up location. The renter also cannot demonstrate that they have flown into an airport near the location where they wish to rent, and that they have a return flight.
  Webwide Information 
  Easirent USA Rental Terms and Conditions
  The below Rental Terms and conditions apply ONLY for Bookings made through our website (************************************).  Please read these terms carefully. By accessing and/or using the Site, you fully and unconditionally accept and agree to be bound by these terms. For bookings that are made with Easirent through other websites, please refer to their advertised terms and conditions of the Rental Voucher.
  Drivers Requirements
  The minimum age to rent a vehicle is 21 years old.  The renter or additional driver must have a valid drivers license for one year. Renters and additional drivers under the age of 25 are subject to a surcharge fee and only can rent economy to full-size car cars. For certain specialty and larger-sized vehicles, the minimum age of 25 years of age applies.
  Drivers License
  The primary piece of identification required to rent a vehicle with Easirent is a valid drivers license. For International customers or using a non-US driver license must provide a secondary form of ID as a valid Passport, Government-issued ID card or International License.
  Points endorsements: Minor offenses such us speeding/traffic signals are acceptable up to a maximum of 6 points. If you have any bans or convictions in the last 5 years please call us before making a reservation.
  Rental Coverages
  Optional coverage is not required to rent a vehicle; however, proof of a current automobile comprehensive, collision and liability insurance policy in the renters name covering injury to third persons or property is required. Optional coverage is available at the rental counter.
  If proof of full coverage cannot be produced at the counter, the renter will be required to buy the appropriate coverage from Easirent. If proof of the renters coverage can be provided within 24 hours of pickup, any unused insurance days will be refunded to the renters card. Verification of pre-existing coverage must be conducted at the branch of pickup.
  Methods of Payment
  We accept as methods of payment most credit and debit cards like ***** **********, ********, and ****************. Please note the primary renter must be the cardholder and have to present a valid card at the counter. Easirent branches do not accept cash, checks, prepaid cards or gift cards as methods of payment.
  Deposits
  A standard $250 deposit is required on a major credit card for any Domestic Renter.
  Local Renters using a credit card are subject to up to a $500* deposit.
  International renters with a round-trip ticket will have a deposit up to $250*.
  The renter must present a valid debit or credit card, and the expiration date must be after the rental due date. The cardholder must be registered as the primary driver on the rental agreement. Debit or Credit Cards are not transferable. The deposit is refundable or released after the end of the rental agreement. (See Debit Card Use section below).
  *Subject to the pick-up location and insurance for the rental.
  Debit Card Use
  Domestic and International Renters: Using a debit card to pay deposit, a Domestic or International Renter must provide verification of return confirmation airline ticket, and an additional ID presented at the rental counter at time of pick up.
  Locals Renters: All Local renters are subject to verification of proof of a current automobile comprehensive, collision and liability insurance policy in the renters name covering injury to third persons or property is required from a primary insurance company. A current utility statement in the renters name and the same address as on the Drivers License, for example gas, electric, cable, etc. must be presented for address verification.
  Local Renters Requirements

  
  All Local Renters or any renter without a round-trip confirmation airline ticket will be required to show: Proof of a current automobile comprehensive insurance, collision and liability insurance policy in the renters name covering injury to third persons or property. In addition, local renters may be asked for a recent (within 3 months of the rental pickup) cell phone bill or other official utility bill matching their respective drivers license address.
  Renters ************************* on official government business, on military leave, or with an approved CID number are exempt from the local renter policy. Failure to show an acceptable policy will result in the rental being declined.
  Local Renter Vehicle Exclusions: Local Renters are limited to renting the following car classes (sizes) Compact (BA), Intermediate (**), Full size (DA), Intermediate SUV (DAE), Minivan (MZA) and Van (MX).
  Mileage Cap

  
  Local Renters are subject to a mileage cap of 150 miles per day for all locations. More mileages are available for purchase.
  $10 a day extra 50 miles a day
  $15 a day extra 100 miles a day
  $25 a day unlimited miles
  Please be advised overage miles for the rental period will be charged at .49 per mile.