Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car for my wife. When she got there they made the pitch on insurance. My wife told them we had insurance via our personal auto policy. They told her it was mandatory. Since she needed a car to assist with FEMA operations she accepted that as truth. After she told me this I researched their policy then verified it through Expedia that its not required. She went to the rental agency to have them reimburse the $1186 and they informed her that she would need to call corporate because she already left the lot. I have been calling for 2 days and the phone rings and rings then beeps twice and disconnects. I called both the local branch in ******* and the reservation line. I have called about 15 times. This company is rated the way they are for a reason. We want the cost of insurance refunded. We are two days into this and scheduled to rent through Nov 1. Our payment to Expedia was $905. The insurance scam was more than the rental and added $1186 to the total based on a lie.

  Business Response

  Date: 10/12/2022

  Dear Valued Customer,

   

  Thank you for contacting Easirent. Please accept our apology for the delay in response to your inquiry. We are still investigating your inquiry. Can you please provide us with proof of insurance showing the driver of the vehicle has coverage under their name. Can you please provide the documentation to ************************************** and please include your rental agreement number in the subject line of the email. (2768978)

   

  We look forward to hearing back from you and rectifying this inquiry.

   

  Regards,

  Easirent Customer Service

   

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live on Pine Island *******. Our bridge was washed away due to hurricane *** and I evacuated the island as requested by the local fire department. I reserved a car with this company through Travelocity. When we arrived at *** airport to pick up the car there were police there who turned us away stating that the entire airport was closed to the public. We informed the police officer that we had our car reservation but he would not allow us access.We had no cellphone power. Later on I contacted Travelocity to request a refund. According to Travelocity Easirent denied the refund. I contacted their local office here in *** County ******* and they told me that I needed to contact Travelocity. I contacted Travelocity again who informed me that Easirent has to provide authorization to refund the money in order for Travelocity to release it to me I do not know how it is that I can be charged for a car that I never had access to. I want Easirent to refund my money and contact Travelocity and me to confirm the refund.Order reference: 28103122-1

  Business Response

  Date: 10/12/2022

  Dear Valued Customer,

   

  Thank you for contacting Easirent. Please accept our apology for the delay in response to your inquiry. After further investigation, it does show the vehicle was not picked up and invoiced for the rental. We have contacted our financial department and they have removed the invoice, since you we're not able to rent the vehicle due to the hurricane. You can now contact Travelocity for the refund of the rental as we have not charged anything and they will refund you the full amount.

   

  Regards,

  Easirent Customer Service

  Customer Answer

  Date: 10/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/03/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/01/2022 I visited Easirent.com located in *********, ** to pick up a rental vehicle that I made reservations for through WorkingAdvantage. During, the transaction to process my rental pickup, I was informed that a $500 deposit would be required and a hold would be placed on the deposit for 7 to 10 business days after the rental return. I asked and inquired about the difference in deposit amounts because some customers were informed they would have a $250 deposit just for clarification because their deposit requirements weren't clear or didn't specify their requirements clearly. During my inquiry, some other customers shared the same concern. While the discussion was been asked of the clerk processing my transaction another employee made a response to me and was rude to the point she canceled my reservation. Which was fine..., in the process I asked for a receipt showing she canceled my reservation and I was totally ignored and refused. I contacted WorkingAdvantage for a refund and later received an email denying my request due to a violation of their No Show policy. The violation was inaccurately reported and it cost me a loss of $113.00 because their rental deposit and refund requirements are misleading to the customer and employees working at this location are not properly trained to handle customer service and refunds. Their refund policy clearly references if the contract is violated by the customer then a refund wouldn't be granted but in this case, the vendor canceled the contract for a reason that didn't violate their policy. It was simply canceled because the manager had the authority to do so and did because she didn't agree with being asked to explain their deposit policy. I showed up, signed their sign-in sheet, completed their preregistration process, and had given the clerk my CC for the deposit when the manager refused my rental.

  Business Response

  Date: 10/12/2022

  Dear Valued Customer,

   

  Thank you for contacting Easirent. Please accept our apology for the delay in response to your inquiry. After further investigation, in your booking confirmation it clearly states that deposit that will be taken is $500. In our terms and conditions it states,

  "A standard $250 deposit is required in a major credit card for any Domestic Renter. Local Renters using a credit card are subject to up to a $1000* deposit. International renters and Inclusive rentals will have a deposit up to $1,800*"

  If you have a flight in and a flight out, the deposit for the rental would be $250, But since you are local renter the deposit was $500.

  We have removed the invoice for the rental, you can now contact the third party you booked with to receive the refund for the rental.

   

  Regards,

  Easirent Customer Service

   

   

  Customer Answer

  Date: 10/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  *******************************