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Business Profile

Auto Rentals and Leasing

Easirent

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 421 total complaints in the last 3 years.
  • 243 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a vehicle from this company. The vehicle was involved in a minor accident during rental. The at fault driver claimed responsibility and their insurance company, ***** paid the claim. The rental company is trying to charge me for the remaining balance of $341. I contacted Geico and they paid the claim and state that the remaining balance is due to the rental company's outrageous labor costs of $1000/hour which Geico will not pay. The did a cost adjustment for the labor and settled the claim but the rental company wants me to incur that cost. I refuse to pay for price gouging especially when the accident was not my fault and the other parties insurance paid the claim.

    Business Response

    Date: 01/02/2025

    Thank you for your inquiry. The information provided is not sufficient for us to find the Rental Agreement or Reservation associated with this query.


    Please provide the following information, the more information received the easier it is to find the Rental Agreement or Reservation se we can respond

    A. Reservation /Confirmation
    B. Rental Agreement Number
    *. ******/Driver Full Name (as listed on drivers license)
    D. City of vehicle pick-up *********************** Location Address)
    E. Date of Pick-up and return

    All Easirent claims are sent to a 3rd party claims company.  Please include information from them.


    Kind Regards,
    Customer Service


  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6 months after the rental, without any notice, they charged me &***** for a parking citation. They offered no proof that I was responsible for it, and showed no concern about it. I spent over an hour of my own time proving that I was not responsible for the citation. This required numerous calls to the company. More than once, we would get disconnected (their end, not mine) and I'd have to wait in line again to get a rep. ** December 6th they acknowledged that I was wrongly charged and would issue a refund. I was told to expect it within 5 business days. As of December 20th I do not have a refund and I cannot get a straight answer from them

    Business Response

    Date: 01/02/2025

    Thank you for your email. Please accept our apology for the delay in responding to your inquiry.

    We appreciate you taking the time to advise us of the incident that occurred at one of our locations. Your feedback is important to us, so we can make the necessary improvements. As a result, we have forwarded your comments onto the Branch Manager to address the staff and provided them with additional training and/or disciplinary action. On behalf of Easirent we would like to apologize for the inconvenience you underwent while renting with us.
     A refund has been processed by our **************** on 12/30/2024 for the CITATION in the amount of $86.00. Please allow ***** business days for this transaction to reflect on the credit you use when renting the vehicle. We sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again soon.

    Because we value our renters, please accept 10% off your next online booking. To claim the 10%, go to **************************** using the discount code [ACSFR7144]. Valid for 12 months. We look forward to seeing you soon.

    Kind ****************************

  • Initial Complaint

    Date:12/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a car rental with Easirent via Priceline 5/4/24 for $157.09. The payment was made in full to Priceline at that time. Easirent put a charge of $134.55 on my card on 10/18. This charge is fraudulent; all fees for the car rental were complete in May. The car was returned with no damage and a full tank of gas in May. There is no reason for the additional charge. Easirent is claiming the $134.55 is related to the May rental which is false. Easirent was paid in full by ********* in May. I would like this charge removed and the business reported for fraudulent charges.

    Business Response

    Date: 12/17/2024

     

    Thank you for your inquiry. The information provided is not sufficient for us to find the Rental Agreement or Reservation associated with this query.


    Please provide the following information, the more information received the easier it is to find the Rental Agreement or Reservation se we can respond.


    Reservation /Confirmation
    Rental Agreement Number
    Renter/Driver Full Name (as listed on drivers license)
    City of vehicle pick-up *********************** Location Address)
    Date of Pick-up and return

    Kind Regards,
    Customer Service

    Business Response

    Date: 12/17/2024

     

    Thank you for your inquiry. The information provided is not sufficient for us to find the Rental Agreement or Reservation associated with this query.


    Please provide the following information, the more information received the easier it is to find the Rental Agreement or Reservation se we can respond.


    Reservation /Confirmation
    Rental Agreement Number
    Renter/Driver Full Name (as listed on drivers license)
    City of vehicle pick-up *********************** Location Address)
    Date of Pick-up and return

    Kind Regards,
    Customer Service

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on November 15th 2024 I booked a car rental at (Easirent) *************** through the website for 270.99$ . when I got to the location to get my rental they asked me for a 500$ deposit. I tried paying it, but their credit card machine did not take my card payment at the location but they made sure they did take my booking amount. I cancelled at the the time of arrival to the *************** Easirent location due to the fact that they couldn't take my credit card deposit. **** ***** put in a cancellation request that same moment, told me I would receive my refund 5-7 business days. after a week of waiting I contacted Easirent to see what was going on with my refund and ever since then they've been giving me the run around! ive been calling them for the past month and a day. every time I call to speak to ****** the supervisor for the refund and customer support they always hang up on me or tell me to back tomorrow I'm tired of calling everyday trying to get my refund! if y'all can please help me I don't know what to do in this situation. thanks

    Business Response

    Date: 12/17/2024

    Thank you for your email. Please accept our apology for the delay in responding to your inquiry.

    We appreciate you taking the time to advise us of the incident that occurred at one of our locations. Your feedback is important to us, so we can make the necessary improvements. As a result, we have forwarded your comments onto the Branch Manager to address the staff and provided them with additional training and/or disciplinary action.

    On behalf of Easirent we would like to apologize for the inconvenience you underwent.
     A refund has been processed by our **************** for the reservation in the amount of $270.95. (see attached proof of refund)

    Please allow ***** business days for this transaction to reflect on the credit you use when renting the vehicle. We sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again soon.

    Because we value our renters, please accept 10% off your next online booking. To claim, go to **************************** using the discount code [CSFR1755]. Valid for 12 months. We look forward to seeing you soon.

    Kind Regards,
    Customer Service

  • Initial Complaint

    Date:12/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a vehicle with Easirent on Dec 3rd. I turned the vehicle in by Dec 7th, I never received my deposit back even though I was told it was released which the guy completely lied. Ive been tracking my account just to make sure because I dont trust rental companies and sure enough after the 5th day still nothing. I called customer service and they of course lied saying it was released the day I turned it in. Everything was recorded and I have screenshots as well. I bank with **** so when they finish processing all my debits and credits it will showcase not only me getting the money back but the actual date as well. In the screenshot youll see nothing was ever released on the 7th. I can provide more info if needed. Also when I asked for proof that it was released they said they could not send me anything pertaining to that. I have my audio recording of the phone call if needed.

    Customer Answer

    Date: 12/12/2024

    My call recording 

    Business Response

    Date: 12/17/2024

    Thank you for contacting Easirent.

    After reviewing your Rental Agreement, the amount of $250.00 was authorized for security deposit as a pending transaction. When you returned your rental car on 12/7/2024 at 2:53 pm the security deposit was released. (See attached proof from our bank)You will not receive a refund because we never charged you for the deposit; it was only a hold. If you have other questions related to the deposit hold you would need to contact your bank. 

    Because we value our renters, please accept 10% off your next online booking. To claim, go to **************************** using the discount code [CSFR1755]. Valid for 12 months. We look forward to seeing you soon.

    Sincerely,
    Customer Service 

  • Initial Complaint

    Date:12/12/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car rental was from 11/19/24-11/25/24 from the Easirent office in ************, *******. The first car they tried to give me smelled like weed and had a low tire warning light. They switched me to another vehicle that smelled better but had very little fuel. I was exhausted from nearly 24 hours of flying, so took a picture of the fuel gauge (thankfully) and left. That car ended up feeling like it was going to shake to pieces at highway speeds. The following morning, I returned it and they gave me the smelly car again, but the low tire light was off now. Fast forward 2 days and Im now stranded at the ****** with a flat tire. Lucky for me, I purchased the Tire and Glass Pack. I changed out the tire and headed back to get yet another vehicle. This 3rd vehicle also had a low tire light, for which they directed me to the back of the building to have the cleaning crew add air. Fortunately, it held the air until I was ready to fly home. At check in, I asked about their hours and was told to drop off the key at the hotel next door since my flight was leaving before they opened. I asked how I would get to the airport. The agent said that the hotel has a shuttle. The hotel does NOT have (and per the hotel staff has never had) a shuttle. I had to pay $** to get an **** to the airport. It is impossible to contact the local office by phone. I sat on hold for 45 minutes only to be dropped when I was #2 in line. I tried another day, and it said I was caller #** and to call back at another time. I could not get ahold of them to tell them about a blown tire and damaged rim that happened the night before I had to return the vehicle. They were not open when i returned it at 0500 AM on 11/25/24 so i could catch my flight. I found out today that they filed a claim with my insurance company despite the fact that I purchased the Tire and Glass Pack and additional rental insurance. They need to be investigated for insurance fraud.

    Business Response

    Date: 12/17/2024

    Thank you for your inquiry. The information provided is not sufficient for us to find the Rental Agreement or Reservation associated with this query.


    Please provide the following information, the more information received the easier it is to find the Rental Agreement or Reservation se we can respond.


    Reservation /Confirmation
    Rental Agreement Number
    Renter/Driver Full Name (as listed on drivers license)
    City of vehicle pick-up *********************** Location Address)
    Date of Pick-up and return

    Kind Regards,
    Customer Service

    Customer Answer

    Date: 12/17/2024

    Ive attached the rental agreement.

    Customer Answer

    Date: 12/27/2024

     
    Complaint: 22676584

    I am rejecting this response because: I have attached (twice now) the Easirent contract with all of the information they requested in their response. 

    Location: ************, **

    Contract number: 3787004

    Name: ****** *****

    Rental Dates: ***** Nov 2024

    Sincerely,

    ****** *****

    Business Response

    Date: 01/07/2025

     

    Damage claims are not handled by Easirent we use a 3rd party company called ***************************** (ACM).  I have contacted them to research this claim and get back with me.  As soon as I receive the information requested, I will respond to this complaint.

     

    Kind Regards,
    Customer Service

  • Initial Complaint

    Date:12/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/01/24, I rented a vehicle from ER Travel, LLC dba Easirent. The rental term was for 6 days to cover the amount of time my personal vehicle was in the shop. The 2nd day of the rental, I got back into the car after shopping to find it wouldn't start. I had the battery jumped and drove home. The next morning, I got into the car to go to work to find that it again wouldn't start. After a couple more jump starts, we figured out that the battery would not hold a charge. The morning of that 3rd day of the contract, I contacted the number listed under "breakdowns/malfunctions" on the rental agreement in order to have the vehicle swapped out. They told me that I would have to speak to the branch directly. The branch doesn't answer & has no voicemail. I called the customer service number several more times, waited 30 min on average to speak to an agent. Each time I explained my situation, was placed on another hold, & the call would disconnect. I continued trying to reach someone at the local branch for 2 more days. When they finally answered the phone, I explained that the vehicle was at my home & simply wouldn't start. I asked that they come pick up the vehicle & bring me one in working order. They were very argumentative & kept interrupting me, telling me I needed to listen to them. They continually insinuated that I had done something to the vehicle and told me I needed to call yet ANOTHER number. I explained that it had taken me THREE DAYS to get them to answer the ********* wasn't calling anyone else. It is now 12/7/24, the car is still in my driveway and they are refusing to have it picked up. The car was only functional for the first day and a half of the rental agreement. I have no idea what their intentions are, because every number I call tells me to call somebody ******* this point, I want them to remove their vehicle from my ************ believe I am entitled to a full or partial refund.

    Business Response

    Date: 12/17/2024

    Thank you for your inquiry. The information provided is not sufficient for us to find the Rental Agreement or Reservation associated with this query.  We do not show the Rental Agreement number you listed or a renter name as ** ***

     


    Please provide the following information, the more information received the easier it is to find the Rental Agreement or Reservation se we can respond.
    Reservation /Confirmation
    Rental Agreement Number
    Renter/Driver Full Name (as listed on drivers license)
    City of vehicle pick-up *********************** Location Address)
    Date of Pick-up and return


    Kind Regards,
    Customer Service

  • Initial Complaint

    Date:12/09/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made and online reservation for a vehicle on November 16, 2024 with Easirent in ************************ which I paid using Klarna. After waiting almost 45 minutes one of the employees advised that there were no vehicles available to rent because they were not cleaned or they needed maintenance. He proceeded to explain that they reservation would be cancelled and that he had already put a request for the funds to be credited back to account. I allowed a week to pass by before calling and inquiring again about the credit for the rental since it had not posted to the original for of payment. I called again on December 3rd and spoke to someone at the counter as referred by someone in customer service which he then said that the had escalated to upper management to credit account and that I needed to speak to customer service so they would release the funds. I called them on December 4th and was advised by customer service that funds were released by management. Today I spoke with Klarna which has no record of Easirent initiating a credit. I'm attaching prrof that the reservation was cancelled. However it does not estate the reason why it was cancelled.

    Business Response

    Date: 12/17/2024

    Thank you for your email. Please accept our apology for the delay in responding to your inquiry.

    We appreciate you taking the time to advise us of the incident that occurred at one of our locations. Your feedback is important to us, so we can make the necessary improvements. As a result, we have forwarded your comments onto the Branch Manager to address the staff and provided them with additional training and/or disciplinary action. On behalf of Easirent we would like to apologize for the inconvenience you underwent while renting with us.

    A refund has been processed in **************** for your prepaid reservation in the amount of $208.71. (attachment credit card refund transaction) Please allow ***** business days for this transaction to reflect on the credit you use when renting the vehicle. We sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again soon.

    Because we value our renters, please accept 10% off your next online booking. To claim, go to **************************** using the discount code [CSFR1755]. Valid for 12 months. We look forward to seeing you soon.

    Kind ****************************

  • Initial Complaint

    Date:12/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a car and prepaid for the reservation and was provided with specific instructions on how to move forward when needing another rental. I took those steps and the company refused to honor the credit even when i supplied them with the email from their company.

    Business Response

    Date: 12/17/2024

    Thank you for your inquiry. The information provided is not sufficient for us to find the Rental Agreement or Reservation associated with this query.


    Please provide the following information, the more information received the easier it is to find the Rental Agreement or Reservation se we can respond.


    Reservation /Confirmation
    Rental Agreement Number
    Renter/Driver Full Name (as listed on drivers license)
    City of vehicle pick-up *********************** Location Address)
    Date of Pick-up and return


    Kind Regards,
    Customer Service

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked an Easirent on 26th October, 2024 under the reservation US26102434939 from **********************************. I had prepaid the total amount of $84.05 from my credit card. Upon going there to pickup car, I was advised to cancel the reservation since they ran out of cars. I was told that the whole amount will be refunded back to my credit card since Easirent could not give service to me. I cancelled the reservation at the pick up centre over call with customer care and was told by ********************** customer care that full money will be refunded back in my credit card within 10 days.I am writing this complaint on 27th November, 2025. It has been more than a month of waiting but the money is NOT refunded yet.Over the last month, I have called customer care multiple times. Every single time I have to wait for 30 minutes at least on the line to be able to speak with their agent. Every single time, the Easirent employees at customer care tell that they accept its a refund case but they do not have access to check refund status and its their manager (****) who can do refund. Every day they show their helplessness and put it on this manager who is holding on my money since a month without refunding it. They never let me talk to this so called manager, never share her email nor number and always tell she is busy in meeting. I have also emailed to them at **************************************** but no reply.This is total business malpractice causing mental agony and basically hoarding of my hard earned money.I request BBB to take strict action against this thug of a company and ensure my refund is given back to me ASAP. Please help me on this, I deeply regret the ********** I booked easirent, never knew this company will hoard my money and cause me such frustration.Seeking help from BBB.Regards,*****

    Business Response

    Date: 12/02/2024

    RA:DFW-3804310 BBB ID:22614892

    Thank you for your email. Please accept our apology for the delay in responding to your inquiry.

    We appreciate you taking the time to advise us of the incident that occurred at one of our locations. Your feedback is important to us, so we can make the necessary improvements. As a result, we have forwarded your comments onto the Branch Manager to address the staff and provided them with additional training and/or disciplinary action. On behalf of Easirent we would like to apologize for the inconvenience you underwent while renting with us. 

    Your refund was processed on 11/28/2024 for $84.05. (see attached screen shot) Please allow ***** business days for this transaction to reflect on the credit you use when renting the vehicle. We sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again soon.

    Because we value our renters, please accept 10% off your next online booking. To claim, go to **************************** using the discount code [CSFR1755]. Valid for 12 months. We look forward to seeing you soon.

    Kind Regards,
    Customer Service

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