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Business Profile

Auto Rentals and Leasing

Hertz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hertz has 2459 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Hertz

      8501 Williams Rd Estero, FL 33928-3325

    • Hertz

      4100 George J Bean Pkwy Tampa, FL 33607-1402

    • Hertz

      PO Box 6001 Huntsville, AL 35813-0001

    • Hertz

      727 Highway 43 S Saraland, AL 36571-3604

    • Hertz

      13409 72 Ave Surrey, BC V3W 2N7

    Customer Review Ratings

    1.08

    Average of 1,532 Customer Reviews

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    Review Details

    • Sheila J

      Date: 11/08/2023

      The worst experience with a rental car service Ive ever experienced I rented a 16 passenger van to take my family to *********** to my sister funeral after making it there safely the would not go into park or reverse road service towed it the same night they told me to go to neared hertz for replacement about an hour 1/2 away from were I was staying went next day was told no available auto and the van was not there which it was they stated there phone lines were Down and couldnt call before coming for 4 days stranded with my family including children and disabled adults I had to rent from another company to get back to Michigan they did not reimburse me for charges

    • Richard B

      Date: 11/08/2023

      Been a PresidentCircle Hertz renter for over ten years, and it not a single day more. The points system is a racket, and I have yet to be able to meet all the criteria to fit a single day into any of my previous rentals because of all the stipulations.Pathetic!!

    • Matt B

      Date: 11/08/2023

      This is one of the worst companies to rent from I rented a car from them and I was in the hospital when the car glass got damaged. Provided them with a the information of the person who did it and they still turnaround and charge me for the issue and sent it over to a collect agency this was while I was emailing them back and forth so if they want to play games I can show where they staff have stopped communicate with me

    • Rebecca G

      Date: 11/06/2023

      I’m currently in a distressing life threatening situation due to the lack of transparency of both hertz and Expedia . My bank account is frozen , I was denied a car even after being confirmed with reference number a car pick up my job is in jeopardy im sitting on a park bench in the elements of Saint Louis ( I am here on business) which ranks number 2 for murder with no one to help me . There is sex trafficking, im being looked at like they know I’m not from here and I’m sure I’m going to be preyed upon and maybe not make it through the night without being subjected to traumas . I’m so scared and cold. I am so broken hearted that they could just turn their back on a human life over a policy .

    • Jason R

      Date: 11/06/2023

      Best way to describe them SCAMMERS Rented a minivan, was supposed to be $340 a day, which was outrageous!! Ended up charging me $606 a day.I was wondering why there was 100 people in the budget line and no one at hertz.Live and learn!!!

    • Joseph S

      Date: 11/06/2023

      They rented me an electric vehicle (manager's special), promising to get me 250 miles before it needed to be charged. Not accounting for the fact there were no charging stations along highways that are compatible with non-Teslas. Not accounting for the fact this car needs 8 hours to recharge fully. The car didn't even make it to 200 miles, ran out of electricity, and I was billed for roadside assistance, a vehicle upgrade and gas (even though I returned the new car filled up). Not to mention a Lyft I had to pay for to get to the airport to get a new car. They should have delivered the new car to me! Their customer service is horrible, and they're fraudsters.

    • Ronald G

      Date: 11/05/2023

      Rented from Grand Rapids and every time I have to return the vehicle to Kalamazoo they over charge and add extra charges every single time. I’ve already file complaints but no answer. They’ve over charged me 1000 dollars each time

    • Heather C

      Date: 11/05/2023

      My car was totaled by a hertz renter on September 15th , it is now November 5th . My 2023 Nissan Altima has since been sitting (totaled in my driveway)
      Hertz has yet to even send out an adjuster. Each time I call (which is frequent) I am told the same thing
      “Sorry ma’am try back in a few day”
      There are no higher ups, or managers to speak with.
      And although they are a rental company they are not willing to give me a rental
      Not even a self pay code for a CO-37
      It’s absolutely insane!!
      Beware of Hertz !!!
      Terrible, terrible service!!!

    • Corey B

      Date: 11/03/2023

      Automated system f****** *****. Kept hanging up on me. Wouldn't take me to where I needed to go. **************** nevere picked up either.

    • Sara B

      Date: 11/03/2023

      Hertz car rental at the *********************** is quite the disappointment We are ******** members and received subpar treatment. We came off our flight exhausted and did not find our name ok the board. We approached the counter and seemed like there was a technical issue with the reservation. We imagined with the manager there he would correct the issue and we would be on our way. THE MANAGER REFUSED TO ASSIST US ! His excuse- We waited on line too long and now it was past 12 midnight. We waited on your line !!! Its not that they cannot help. They just did not WANT to help. What a disgrace to good old costumer service. Hertz at the ***********************. Shame on you !! It should be ZERO star

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