Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hertz

  8501 Williams Rd Estero, FL 33928-3325

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  Hertz

  PO Box 31166 Tampa, FL 33631-3166

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  Hertz

  2905 N 32nd St Fort Smith, AR 72904-4202

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  Hertz

  114 International Way Huntsville, AL 35824-0000

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  Hertz Corporation

  2300 N Airport Blvd Springfield, MO 65802-7536

Review Details

• Review fromJeffrey L

  Date: 09/03/2025

  1 star
  Rented a car a month ahead of trip with confirmation number. On arrival day we were told they had no more vehicles. Left us stranded in an unsavory part of town leaving us no choice but to Uber to Boston. Hertz refused to refund any of our Uber costs due to there incompetence. Needless to say, my family and business will never use Hertz again.
  
  
  
  
  

• Review fromJohn M

  Date: 09/02/2025

  1 star
  On a recent trip to Atlanta Ga. We rented a Jeep for three days.
  While returning the vehicle it was very clear that the Hertz employee had no interest in speaking with us.As we were rushed along I forgot to leave the key in the vehicle. I didn't notice that I had it until i was going through security.
  I tried calling to see what our options were and was repeatedly sent to a voice mailbox that was full. After many attempts to get a hold of someone I received an email telling me to mail the key to an EMAIL address. I informed Hertz that I would send the key back next day air if they could give me an address. The next morning I received an email stating that 24 hours had passed and I owed them over $300 even though 24 hours had not passed since we returned the vehicle. Hertz had no problem sending me a statement of charges at 9 am while I was still at the airport but they couldn't be bothered to call the phone number on the rental agreement to tell me I had forgotten to leave the key.
  It makes me wonder how many people they get with this especially with the new vehicles that only use a key fob.

• Review fromWendy J

  Date: 08/29/2025

  1 star
  We rented a car and all seemed well until a month later. We received a bill for nearly $700 saying we damaged the car. A call to Hertz told us the hood was “scratched”. We didn’t scratch, nor did we see any scratches at all. We will contest but google this information- Hertz does this frequently. Rent from any other company and don’t fall prey to their scam.
  

• Review fromCee H

  Date: 08/28/2025

  1 star
  First I was charged incorrectly for an upgrade (rental)I parked my vehicle at Hertz while renting My car was broken in to through sunroof Nobody seen anything Then I was charged incorrectly $400 for smoking smell Never rent from Hertz its a nightmare

• Review fromPedro S

  Date: 08/26/2025

  1 star
  Extremely disappointed with this company. I booked a Thrifty wildcard rental through Booking.com, which clearly includes a free upgrade, and got a confirmed reservation through Hertz for 10 AM. When I arrived, they told me only one vehicle was available—and even though it was considered an “upgrade,” they said I had to pay extra or leave with nothing. How can you confirm a reservation online when you don’t even have cars available? That’s misleading and unprofessional. Forcing customers to pay more after confirming a booking is unacceptable. Definitely not a customer-focused company and not one I’ll ever do business with again.
  
  
  
  
  

• Review fromDerrick C

  Date: 08/25/2025

  1 star
  Our first and last experience with Hertz was appalling. Despite being part of the Presidential Rewards program, which is advertised as guaranteeing a reserved car will be ready, this was not the case. We arrived in Iceland at 6:30am with our reservation beginning at 7:30am. At 7:30 we were told the car was not ready and might take another hour. An hour later, we were informed the vehicle was still unavailable because the previous renter had not returned it. A reservation confirmed months in advance was meaningless. Hertz’s proposed “solution” was even more shocking: they suggested we drive an hour away to another town to look for a car. Asking paying customers, who upheld their end of the agreement, to take on more burden shows a disregard for customer service. Yet we still had to wait several more hours while a car was transported from Reykjavik. In total, we lost 4–5 critical hours from our trip — time we can never get back. The ordeal continued later with more than an hour on the phone, shuffled between departments, hearing scripted responses and disclaimers of responsibility. Eventually, I was told to “go online and chat with support.” In total, Hertz wasted 6–7 hours of our time between the airport and follow-up calls, simply because they failed to fulfill their most basic obligation: to have a car ready for a confirmed reservation. Equally troubling was Hertz’s deflection of blame. Phone reps claimed it was “the site manager’s responsibility” to ensure Presidential Rewards members had vehicles prepared. This finger-pointing shows a company culture of avoidance. Rather than taking ownership, Hertz minimized the problem and disregarded its impact. Losing half a day of travel was unacceptable, but the lack of empathy, transparency, and genuine effort to fix the situation revealed deeper flaws. Hertz’s failure to uphold commitments and take accountability makes it clear they cannot be trusted. This was our first time renting with Hertz, and it will be our last.
  
  
  
  
  

• Review fromBrynn E

  Date: 08/25/2025

  1 star
  My jewelry was stolen. I left it in the car and tried to get it back immediately but they refused, I submitted a lost report as soon as I landed. I sent my mother several times to the counter after that but they still refused to look. There is no contact number for lost and found. It should have been found by now, I told them exactly where it was. I'm only getting the run around and even the chat help disconnects. Do not rent from here. I won't again ever. I'm putting the message out on social media and I'm telling all my family and friends.

• Review fromPatricia M

  Date: 08/24/2025

  1 star
  On Friday 8/22 we had a car reserved thru Expedia. I called Hertz and discussed online that we did NOT want an electric vehicle and I was told it was not a problem when we get to the rental counter at Newark Airport. Well we waited in line for 90 minutes just to get to the counter and was told there are no gas vehicles available but could have the largest expedition which was available or a dam truck!!!!!! We were expecting a small/midsized car. Well…we were forced to take the upgrade in order to have a gas vehicle. The cost is $200.00 EXTRA a day!!!!!!!!!! My daughter ******* ***** rented the car and she chose the insurance with is fine. However, I am very angry and disgusted with the 200.00 extra per day going on her credit card. Also…..tell me what was already paid to Hertz thru Expedia. If I do not hear asap from you, I will also file a complaint with the BBB and the Attorney General. This is the worst service and totally unacceptable.

• Review fromJudith T

  Date: 08/23/2025

  1 star
  This was the worst experience I have ever had renting a vehicle. They rented me a vehicle with an expired registration. What a mess, drove for eight days in an unregistered vehicle which also meant uninsured. The FOUR customer service people I spoke to were totally non-compassionate to my concern. I was promised three different times that a supervisor would call me back. Never happened. Thankfully there was not any accidents of bodily harm concerning this vehicle. Never, never again will I rent from Hertz.

• Review fromWestley D

  Date: 08/23/2025

  1 star
  The car had a flat tire from pick up and they was like it's all we have. So it was that or nothing. Then had to get jumped 2 times for a dead battery. Had to put air in the tire every day. The best part yet, the shield under the car was held with zip ties and kept falling off and I'd have to climb under it and reattach it every time we'd drive.