Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hertz has 2459 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hertz

  8501 Williams Rd Estero, FL 33928-3325

• 

  Hertz

  PO Box 31166 Tampa, FL 33631-3166

• 

  Hertz

  2905 N 32nd St Fort Smith, AR 72904-4202

• 

  Hertz

  114 International Way Huntsville, AL 35824-0000

• 

  Hertz Corporation

  2300 N Airport Blvd Springfield, MO 65802-7536

Review Details

• Review fromCrissy E

  Date: 07/19/2024

  1 star
  Charging fuel fees higher than the cost of the rental after the rental was returned with a full tank of gas then requiring the customer to submit a receipt of gas purchased is a scam. I WILL NEVR RENT FROM HERTZ AGAIN!

• Review fromBradley M

  Date: 07/18/2024

  1 star
  The original vehicle that you allowed us to leave the airport with had stolen plates on it. Apparently you guys missed this upon receiving this vehicle from the last customer. And also missed it upon releasing it to us. We were subsequently pulled over by Pembroke Pines Police Department. It was treated as a felony stop there were 5 police vehicles. Then our vehicle was towed away. We were told nobody could bring a replacement vehicle to us. The reason being we were outside of the Miami locations jurisdiction. We were sent a lyft that wasn't big enough for our family and luggage. The lfyt brought me to a Pembroke Pines hertz location where I was given a Nissan Rouge that also wasn't big enough for my family and luggage. Then we received absolutely no help or sympathy from call center employees. Nobody could seem to get a hold of a employee in Miami for us. Eventually we went to the Fort lauderdale airport because it was closer to our location. There we met an assistant manager who finally attempted to rectify the situation. He gave us a suv and comped the gasoline. The amount of time and energy this took from our vacation and the lack of accessibility to customer service is unacceptable. We are being charged for a vehicle we did not rent. Not to mention the police telling us normally this would have been a guns drawn situation. We were told we would receive a call from the Miami manager which has yet to happen.

• Review fromTyran D

  Date: 07/17/2024

  1 star
  I have never seen anything like this in my life. They create charges and bills out of thin air. They have stolen millions if not billions from the consumer. This company can break the rules whenever they feel like doing so. They can take money out of your account without explanation, but their greatest claim to fame is that they don't see the payments.

• Review fromMicheal S

  Date: 07/17/2024

  1 star
  This company nor services deserves a star at all. I made a online reservation on Thrifty's website and was quoted $749.57 including LOSS Damage Waiver fee per day for a week's rental. However, once I arrived to pick up the rental vehicle, I was told by the agent that the price was $1039.81. When I asked why the price was different, she shared that she didn't know and there is nothing that she can do about it. Immediately, I asked for the manager on duty to show him my reservation. He reviewed my reservation and agreed that it did state the lower amount, however, he could not do anything on site to correct it. He advised me to proceed with the rental and contact customer service for assistance. After contacting customer service, I was given a email address to send in my concern/complaint and it stated that someone will contact me within 3-5 business days. After 7 business days, I reached back and emailed again about no one following up with me. After 2 days I receive a generic response indicating sorry for the inconvenience and the delay. It also indicated that they did not see where the Loss Damage Waiver fee was applied to my account. I asked that someone give me a call to discuss further and of course I did not receive a call. Instead I receive another generic email indicating the same information from the previous email. It is unfortunate that companies as large as this, customer service is so poor and does not seek to resolve customers concerns. I hope this is not the normal treatment of customers from your company.

• Review fromAmauri T

  Date: 07/17/2024

  1 star
  Terrible experience/Terrible service/Terrible Customer Service. I booked a rental for my wife from 7/17/2024 to 7/20/2024 in The Hertz site, I received a confirmation, when my wife went to pick up the car, she arrived at the time I setup for the pick up. The associate said there were no cars available. How can there not be a car available if I reserved online a week before? The associate also said he could not cancel or modify the reservation at the store, she would have to do it online. I went to the Hertz site and sure enough there is a way to cancel, but they were going to charge a cancelation fee of $100. I then try to call their customer service number and guess what, THERE IS NO customer service person to talk to. So, I tried the option to talk to road side assistance in hopes to get a human on the phone, and after waiting 1/2 hour, I finally gave up. If my credit card gets charged I am putting a dispute on my credit card. I don't understand how a company that provides a service to the public can act this way.
  

• Review fromEdwin F

  Date: 07/17/2024

  1 star
  I recently made a reservation for a car at Hertz Dallas Fort Worth airport location. I made a payment using Apple Pay and the money was actually deducted from my credit card. Upon reaching the counter on the day of pickup, I was told that they could not verify my mode of payment since they needed a physical Apple Card. I finally didn’t use the car and incurred extra expenses by using a Taxi to my destination. Hertz carries the worst service of any car rental out there. I am seeking a full refund and compensation for this inconvenience. I can’t pay for car I didn’t use.
  

• Review fromFred T

  Date: 07/17/2024

  1 star
  Zero star(s) would be given if it could. One star is too much. Hertz is the worst company I've ever dealt with. Rented a vehicle for a work trip and got a chip on the windshield from a rock. They said I could pay on the spot ($480.00) or I would have to fill out an incident report. As I have insurance through my credit card, I COULDN'T pay on the spot and they added a $200 administrative fee AND a diminution of value charge ($128.52 - for a windshield chip - penalizing you for not using their insurance). Insurance left me with a remaining balance unfortunately. Tried to resolve the issue through multiple phone calls and emails to their "executive" customer service. Just kept getting pushed around to different people - none of who could help me. Finally got one person who removed the diminution of value fee and some of the admin fee...leaving me with a $100 charge. Paid it and then cancelled my two future Hertz rentals through August (over $1500 worth - would have been much more throughout the year) moving back to National who I've used since 2014 and have Elite status with. Just wanted to try a different company this year, but lesson learned. Hertz is the worst. Hope they enjoy the net loss from the rentals I would have made. I will make sure all the new employees coming in know Hertz for what it is and don't use them (or their sister companies). Probably can't sway long time employees who hold status, but I'll let them know as well. They honestly do not care about the individual. As someone who does customer service for a living...even when I have a bad result to provide to the end-user...they get off the phone knowing I listened and did everything I could to help them. Hertz is the opposite. They will run you in circles until you give up, and they don't care because it's just one person out of many. So, I'll do my best to make sure the word gets out across my network...and will never use them again. Disgusting company with a long history of fraud.Beware.

• Review fromNeil h

  Date: 07/17/2024

  1 star
  They charged me far more than they quoted and it is totally impossible to reach customer service-a nightmare encounter

• Review fromRyan K

  Date: 07/16/2024

  2 stars
  I recently rented a car. Shortly after returning it I realized I forgot something. I immediately went back and informed the employees checking in the vehicles. I'm 99.99% sure I left my item in the car because I remember where I had it. They told me they would look, so I assume they sent someone to look. I waited while someone supposedly searched the car. I waited for a good 10 minutes until they finally told me they didn't see anything. In the meantime I checked my bags several times. I even retraced my steps and didn't see it on the ground. I've since filed reports with lost and found online and nothing. In retrospect, I should've asked if I could search the car myself. In the future I'll double check before handing the car back to the employees and if I should forget something again I'll demand to search the car myself. It's disappointing, I really like Hertz and aside from this incident I've had good experiences, I became a gold member, I like their selection of cars, I like their prices and for the most part, my encounters with front desk employees have been positive. Contacting them and filling out the Lost and Found form is difficult because it asks for numbers and I don't know where to look on the receipt. For example, it asks for vehicle number, but on the receipt there are lots of numbers and labels, but there's nothing that says, Vehicle Number. I had to call the main customer service line and wait 30 minutes to ask where that number is on the receipt or what it is, so I could fill out the form. I don't want to assume anything, I don't want to accuse anyone or jump to any negative conclusions or point fingers, but something doesn't feel right. I know where I set that item in the car. It wasn't long after I turned the car over to them, that I noticed I didn't have it on me. I told them right away. I assume that if an employee found it they would've returned it to me right then and there. I know I had it when I pulled into the lot.

• Review fromMichael G

  Date: 07/16/2024

  1 star
  I made a booking reservation in May for my incoming trip in August. The total cost was $83 according to the official booking confirmation. It's mid July now, I am opening my profile on the Hertz website and I see the total cost of $101. Calling Hertz, waiting for 35 minutes for somebody to respond. The lady on the line refused to accept my original confirmation and claimed that the higher price was the correct one. How Hertz can disregard it's own booking?