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Business Profile

Auto Rentals and Leasing

Hertz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hertz has 2444 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Hertz

      8501 Williams Rd Estero, FL 33928-3325

    • Hertz

      PO Box 31166 Tampa, FL 33631-3166

    • Hertz

      2905 N 32nd St Fort Smith, AR 72904-4202

    • Hertz

      114 International Way Huntsville, AL 35824-0000

    • Eagle Automotive

      2223 Memorial Pkwy SW Huntsville, AL 35801-5621

    Customer Review Ratings

    1.08

    Average of 1,537 Customer Reviews

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    Review Details

    • Susan C

      Date: 11/26/2024

      This was the worst rental car experience I have had in a year. Oddly enough, the last horrific car rental experience I had was also with Hertz. The pick-up of the car took 2 hours because there was only one person working at the location, and he could not adequately take care of all the waiting customers in a timely fashion. I was late to work because of Hertz's poor support for their employees. The drop-off of the vehicle, four days later, was even worse. I was 45 minutes early for the drop-off time. I arrived during the operating hours at the same location where I picked the vehicle up, and the office was closed. The lights were on, and there was even a coffee mug on the desk, but the doors were locked, and there was no answer, either to myself or other customers trying to return their vehicles, knocking on the windows, or calling the number listed on the sign on the front door. Trying to go through the voice-prompt telephone system was excruciating, and it took us so much effort and unnecessary work. Once I finally reached a human being, they were extremely unhelpful, not empathetic to the situation, and basically told me there was nothing they could do. My only option was to drive ***** minutes one way to the closest airport and drop the car off there. I ended up having no recourse but to do this, and not only did this make me late for my current job, BUT I was also late for a future job interview. Also, the person providing me transportation, once I dropped the vehicle off, was late to their job by a substantial amount of time. I am respectfully requesting that Hertz provide SOME level of customer service for this HORRIFIC experience and refund me a portion of the cost of the reservation and use of the vehicle. This entire experience was terrible, and through no fault of my own, I and others involved had to suffer needlessly because of the poor business operations of this company.

    • Parke K

      Date: 11/22/2024

      Very disappointed that this Hertz location is enacting a fueling scam on customers. I returned the car full, per my rental agreement, and two weeks after my rental ended I received a $130 additional charge for fueling the car. It should not be incumbent on me to prove, two weeks after the fact, that the car was full when I returned it. The Hertz customer service reps that receive the car should note that. I believe Hertz is doing this in order to scam money from customers that either didn't save their receipt or that aren't watching their credit card statements. If this is what is expected from the customer, Hertz should state that at the time of the rental so the customer can provide their fueling proof at the time they return the car. I am reconsidering renting at Hertz in the future.




    • Pascual F

      Date: 11/21/2024

      I was ripped off by this company! I rented a car online via Expedia & was assigned to HERTZ. I paid the amount of the rental date ($44.67) except for the the taxes & other fees ($14.53)which was due upon pick up. Upon picking up the car that day, (since I came an hour early, I was charged for extra hour & took an insurance coverage for the car which was $18.99. This office in Chicago is closed on weekends, since I picked up the car on a Friday, I was instructed to park the car in one of the designated spaces in the garage & leave the key in the designated box when I return the car the next day (Saturday) which I did everything I was instructed. To my surprise when I got the final receipt via email, I was not just charged for Insurance & 1 hour early pick up but 2 days and other extra fees that totaled to $235.42. I came back to the office in person to dispute & clarify the charges but I was not entertained & I was told that they would contact me via phone calk that day. All this time, I never heard from this company. Shame on them!!

    • Megan M

      Date: 11/21/2024

      We pre-booked online to ensure availability and paid our booking in full for a total of $513.14, so were very surprised and annoyed to find that when we picked up the car there were added taxes and fees of an additional $802.84 plus a $200.00 deposit!! None of these fees were disclosed when we booked online and the representative acted like he couldn't understand why we might be upset about it! We had traveled all day and were on a tight schedule so had to get the car anyway for almost triple the original price quoted. After doing some searching online, it seems many other people had a similar experience, including the gentleman just ahead of us in line. Very, very disappointed and will never rent with Hertz again!

    • Deborah M

      Date: 11/21/2024

      We everyone at the Hertz **** has been a blessing been doing business there since June 2023.and i wouldn't go anywhere else.

    • Gwen M

      Date: 11/21/2024

      Scam! Beware! Rented a car 3 days; changed it to two PRIOR to rental and they told me price doubled. Added loss/damage when I clearly stated I have ****. When I attempted to dispute, told me they have to look at tape to see if I nodded yes or no. The. Told me its MY responsibility not to sign if agent made a mistake! Try complaining: no email address!

    • Seth L

      Date: 11/14/2024

      Good morning,Do not rent from Hertz at the *******************************. This place overcharged me and allegedly did not find my reservation in the system. They overcharged me when i arrived and have yet to get my price differential back on my credit card. This took place on 11/8/2024 and the woman at the front counter had the audacity to as if I were going to get reimbursed. Original price was supposed to be for $189.94 and I was charged $316.34 Do not rent from this company

    • Pascual F

      Date: 11/12/2024

      Rented a car (@HERTZ) through Expedia online & paid the amount except for the taxes & fees but Hertz did not just charge me again once but twice plus taxes and other fees. I Came back to the office to dispute the charges but the staff who was on the phone took my phone number & promised to call me. Never heard from them ever. This happened in Chicago (2300 S. M. L. King Drive, Chicago, IL 60616 office) on November 1, 2024. Attempted to contact Hertz via their website but to no avail. BAD Business Practice!!! I wouldn't give them any star but 0 out of 10 review.




    • ellie d

      Date: 11/11/2024

      We booked a reservation 2 months early hoping the car would be ready upon pick up, but when we got there, theres no available vehicle and we have to wait for 2 hours to infinite time.Luckily, okay, we were given a replacement car in an hour but we re already delayed for our itinerary. We could have avoided driving late at night and hitting a deer, and over charging us with the damages which we think is not fair.

    • Lisa V.

      Date: 11/09/2024

      doesnt even deserve one star so i choose not to leave one.noone there to help office full of customers phone ringing off the hook.not impressive at all.

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