Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hertz

  8501 Williams Rd Estero, FL 33928-3325

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  Hertz

  4100 George J Bean Pkwy Tampa, FL 33607-1402

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  Hertz

  PO Box 6001 Huntsville, AL 35813-0001

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  Hertz

  727 Highway 43 S Saraland, AL 36571-3604

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  Hertz

  13409 72 Ave Surrey, BC V3W 2N7

Review Details

• Review fromXong K

  Date: 12/07/2024

  1 star
  Insurance scam I rented a car from this place and took photos of the car prior to driving off. Should have video recorded before and after dropping off the vehicle. I received an email stating that they found damage to the car which was totally fake as I know I had no damages other than what I found in the car. No staff member inspected the car when I picked it up and the guy who received the car told me that I was good. This company is the worse I have delt with as I am a frequent traveler.

• Review fromYuqiang M

  Date: 12/06/2024

  1 star
  Rental agreement ***********. The Frequent Traveler Program is printed clearly on the rental agreement, yet no points were deposited into my account. Contacted customer service for 3 times via email, 1 time via phone call. Nobody was able to help.

• Review fromDavid E

  Date: 12/06/2024

  1 star
  This review is for the Hertz location at ********************************************************************On November 8, 2024, we reserved a rental car to be picked up on November 25th for our one-week vacation trip. We reserved the car on *******'s website. ******* is owned by Hertz. The Hertz location was the address where we were directed to pick up the rental. We arrived at the location on pickup day and were told by the manager that they were not honoring Thrifty rentals the week of Thanksgiving. She offered us a rental for three times the price we had booked (over $700) but refused to honor the rate we reserved with Thrifty/Hertz on the 8th of November.We contacted a local consumer action TV show and plan to contact the ************************'s office to see if this kind of business practice is allowed in ********We had a confirmation number for our rental and a confirmed reservation. We did not understand how a company could refuse to honor its commitment to consumers and charge more after the rate had already been agreed upon. We also plan to share our experience about this business with others (friends, family, and social media feeds) so they are aware of how we were treated.

• Review fromClaudia N

  Date: 12/04/2024

  1 star
  Worst car rental company. At Honolulu airport 25 people waiting for cars and no customer service representative. USE ANY OTHER CAR RENTAL COMPANY
  
  
  
  
  

• Review fromFrank C

  Date: 12/04/2024

  2 stars
  Recently Hertz charged me about $200 for tolls in NY and NJ. I used my own EZ Pass and ensured their toll device was closed. So, #1 their device still registered tolls even tho it should not have. #2 I sent them proof that I paid those tolls with my EZ-Pass (they didn't care). #3 The tolls in question added up to around $30, but I was charged almost $200!!! Stay away from Hertz - companies like Alamo are far better. Once they were the only car rental agency that I would use, now I'll only use them if everyone else is booked up (except Enterprise and Budget - who are worse - if you can believe it). I gave 2 stars instead of 1 because the vehicle I rented was nice
  
  
  
  
  

• Review fromChristy R

  Date: 12/01/2024

  1 star
  Worse company to rent a car from. I went booked the car for 2 days. When I went fo pick it up they had none available the women said come back tomorrow. So I went and picked the car up the next day but they still charged me for the day I didnt have the vehicle when it was there fault. Also it smelt like weed terrible and the smell stayed in the car the entire time I had it.

• Review fromAmy S

  Date: 12/01/2024

  1 star
  If I could give less than one star I would. I reserved a rental vehicle over a month in advance for a family trip. The day before I tried calling them several times and finally got someone to pick up a few hours after I started. I asked if we could pick the rental up early and was told she would look into it and call me back. Several hours later still no call so I spent another half hour trying to call before someone answered. She told me she would look up the status of our vehicle and put me on hold for over a half hour and never got back on the phone with me. The next morning I got a message less than an hour before our pick up time saying it wouldnt be ready for shot a half hour after our pickup time. Got to the office and the woman then said it was actually there. Took the keys and went out to the car. It wasnt cleaned and only had about a half tank of gas in it. I drive it about 3 blocks and called my husband and told him to turn around and pick me back up at the hertz location. The vehicle rattled like something was going to fall off of it the entire time I drove it until I got it back to their lot. They were rude and unhelpful. We ended up calling an enterprise location and renting a car from them with a MUCH better experience

• Review fromJuan C

  Date: 12/01/2024

  1 star
  Hello wanted to share my experience with your company located inside the airport in Bakersfield California. I landed from my flight and went straight to your counter and was assisted by Breana. I’m pretty sure her last name is R******. Big girl with freckles. I noticed that she was on her phone back and forth and I over heard her talk to a guy on the phone. The conversation was regarding a customer who returned a car before the date he/she was supposed to and told the person on the phone to come pick up the vehicle. Meaning that they are using cars that customers are returning to your company and using them for personal use under the customers information. I was mind blown that this was possible. I quickly called my relative and asked them to come pick me up. I do not want to do business with a company that does fraudulent work. I got to talking to the car rental next to your counter and they said yes she always does that she has her brother come in and pick up vehicles for one day and then returns them back. This is insane and I’m really surprised that as a company you allow this. I will never do business with your company. You guys are really avoiding a law suit at this point.
  
  
  
  
  

• Review fromSusan C

  Date: 11/29/2024

  1 star
  I have two comments: #1) that Hertz should warn customers within the reservation CONFIRMATION EMAILS that those who have made an online reservation with a credit card need to BRING that SAME CREDIT CARD with them on their trip! This didn't dawn on me leaving most of my credit cards at home for safety reasons, especially since I PRE-PAID for the vehicle!!!! I was able to pick out a Gold Member car, but I couldn't leave the parking lot, even though Hertz already charged by credit card, and they already had my money!!!! Through lots of frustrated tears, I spent over an hour in BNA Nashville trying to change the card information so as to rectify this issue through their app, at their pick up desk, and also via an actual person on the phone, not a ****** robot!, but their booking system would not allow it. This needs to change, Hertz! Which brings me to my point #2) thanks to the two gentlemen behind the BNA Nashville pickup desk ****** and ******, for managing to cancel my online reservation and crediting my original credit card, and createa new reservation on the credit card I had with me (and getting it at the same discounted price I reserved it at online). Apparently, no easy task to do with Hertz's system either. Hertz gets 1-star for their corporate short-comings, but 5-stars for their dedicated employees. Thank again ****** and ******!

• Review fromMary H

  Date: 11/27/2024

  1 star
  I used *********** to prepay for a rental a week before the pick-up date, which was scheduled at Hertz, ***************************. An hour before the pick-up time, I received a message that no car was available. When I arrived at the lot, it was full of cars. The Hertz "associate" told me that all of the cars in the lot, about 15 in total, were reserved for uber drivers. When I asked if she could call a nearby Hertz office to see if they had a car for me, she said no. When I asked how I would go about getting my money back, she handed me a Hertz brochure with the number for "worldwide reservations" highlighted. I called the number for customer relations/billing on the brochure. The representative told me I had to request my refund from ***********. (After spending about an hour in loops with bots at ***********, I was eventually able to chat with an actual person at ***********, who kept me on hold to check with Hertz to make sure they had actually reneged on the reservation. I was told my refund could take up to two months.) Bottom line: Hertz and *********** appear to be in cahoots to pilfer from customers. They should face civil or criminal charges.