Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hertz

  8501 Williams Rd Estero, FL 33928-3325

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  Hertz

  PO Box 31166 Tampa, FL 33631-3166

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  Hertz

  2905 N 32nd St Fort Smith, AR 72904-4202

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  Hertz

  114 International Way Huntsville, AL 35824-0000

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  Hertz

  315 Malalpine Cresent Fort McMurray, AB T9H 4Y4

Review Details

• Review fromMibsam R

  Date: 07/06/2023

  1 star
  Worse company we ever rented from. They were having a sale special on vehicles. We needed a vehicle to travel to SC to see our last and youngest daughter graduate Bootcamp from the Army. We haven't seen her in 5 months so we were excited to go see her so we rented what they gave us. So they gave us a Kia Euro electric. It was our first time with a electric vehicle. We thought we was going to be ok but we did not know the horror we would experience with it. This vehicle did not come with a manual at all and they did not tell us what we needed to do! So we were coming from CT to NY and the vehicle let us know it was time to charge. We went to a charging station that when we arrived it was only for Teslas, so we had to find another place that accepts this vehicle only to find out we did not have enough watts to get to the next station so out vehicle died on us on the highway in NY. We called the Company and there was nothing they could do to help us but recommend we call 911. So we called 911 and they called a tow truck for us that took 1 hour to get to us. We were stuck in a dangerous road. We did not know this vehicle needed to be charged every 2 hours we found that out the hard way. Our 12 hour ride became a 22 hour ride to get to our daughter's graduation! We were exhausted from the whole trip. I called every Hertz location to try to see if they can give us another vehicle but nobody cared and nobody helped us, we kept given a run around and that ked to nothing. We had no other choice than too continue with this vehicle. The next day after our daughters graduation we had to travel again to take her to Virginia to her next destination and then head back home to CT in that vehicle!! I felt like no customer service representative had compassion for us. We will never rent from Hertz again! I also don't recommend electric vehicles for any long distance driving.

• Review fromPam L

  Date: 07/05/2023

  1 star
  I was given a car for a 2 week rental out of Denver airport that had bad tires and brakes. About a week in we noticed that one of the tires was about to split. Unfortunately by that time we were in a remote town in Utah. After a lot of back and forth they sent me in a tow truck with driver an hour and half away from my Airbnb to get a replacement vehicle. When I arrived I was dropped off to find the rental car place was closed. After waiting 2 hours they finally arranged a Lyft to take me back to Airbnb without a car. I drove 1 1/2 hours with barely any service through Utah desert at night with a stranger. Then the next day I found out they never had a car to begin with so I was sent there for no reason. Then after a lot of back and forth with them they finally agreed to deliver a car from another location. I missed 2 days of my vacation and they stranded me in a remote airport alone. I had to be the one to go since car was in my name. They put my entire family in danger by renting a car out that didn’t have safe tires or brakes. Their negligence put my family at risk and ruined 2 days of my vacation. I didn’t get to visit 2 of the parks I went there to see and paid a lot of money to go there. They won’t let me speak to a supervisor, I can only wait for them to call me back, and they won’t call me back. I have told everyone I know about the experience and will never rent from Hertz again. I did learn that you not only have to check for cosmetic issues with rental cars, but apparently you have to do safety inspections too. They also have terrible customer service. They flat out lie to you and have zero repercussions. Then they won’t let you talk to a supervisor. The worst company I have ever dealt with.

• Review fromRenu A

  Date: 07/05/2023

  1 star
  Absolutely frustrating experience with the Aspen counter agent, costed us $200 because of misinformation and frankly laziness. There is no supervisor to escalate to, you call the customer care number but can’t actually get a hold of someone. It started with my mistake as made reservation from Vail airport instead of aspen airport. When got to Aspen, agent said no cars available… so was forced to rent from Avis at very high rate. One hr later checked on line with hertz and plenty of availability (at my original discount rate). Went back to rental and swapped cars… paying Avis $200 for 2 hrs. Hertz agent said again sold out but because I had a res went and got me a car anyway. Complete waste of my time as cars were available, agent just did not want to set it up (she even said I’m alone today and am busy). Great customer service.

• Review fromShant O

  Date: 07/05/2023

  1 star
  Hertz Forces their custom insurance onto reservations even when requested not to have it. Without careful review of this rental quote this cannot be seen. This practice is deceptive in nature and should be abolished. It has taken 4 calls to remove this from my account / reservation.

• Review fromJennifer W

  Date: 07/04/2023

  1 star
  Horrible customer service! I rented a car for Ireland for 7 days. I prepaid $924.91. At the ****** Hertz rental desk, they charged me $846.88 without any credit of items I already paid. The total rental was $1771.79 for 7 days in a ****** C-HR. The car was not cleaned out and was filthy. I have contacted Hertz multiple times regarding the charges with no response in the last 2 weeks. We also stood in line for TWO hours at ************** to even get the rental car. Horrible service, dirty car, and criminal exorbitant charges.

• Review fromMary M

  Date: 07/03/2023

  1 star
  My whole thing with this company is bad and more bad they let us make a reservation with our debit card then we get there to get the car a guy changing oil the only person there he mean and he said u have to use a major credit we said you took my debit card online and now we have to use a credit card well we could not get the car so they gave us a number to call when we left waited 2 hours for some one to answer then she said 7 to 10 days for the refund well 3 days later they rake almost 700 out of our bank account we call again and they say the 1st women we talked 2 did not file it so now 7 to 10 days again so we have talked to our lawyer about this they were fast to take my money so again July 5th makes 10 more day

• Review fromRick R

  Date: 07/03/2023

  1 star
  I rented a car from Hertz at ********************************. I rented the minivan with a child seat and a booster seat. The reservation says it's $60 each for the 5 days, plus taxes and fees $136.80. When I got to the counter in **********, I asked to confirm my total and charges and she did.I returned the vehicle on time, no problems, but got a bill for the car seats for $177.21 which they charged me after I returned home to **.I wrote Hertz that they overcharged me and should refund me the difference. They responded with sorry for the inconvenience but those are the charges and your original quote was wrong, we need to change the price on the website. I told Hertz I verified it at the counter when renting and the agent told me it was correct. Hertz told me sorry, these are the charges now and we will not refund any of your money. I told Hertz, this is the exact false that **** just went thru with extra charges and lost the class action suit. I have been a loyal Hertz member and renter for 30 years, this is very disappointing customer service by the operations manager at Hertz. BUYER BEWARE

• Review fromLaureen F

  Date: 07/03/2023

  1 star
  I rented a compact sedan for my trip to Yelowstone in May-June through Priceline (prepaid). My friend and I are seniors with limited mobility and so rented a car that was easy to get into and good on gas. I stated my pick-up and drop-off dates and times and rented a compact sedan. Priceline put me with Hertz (I had no choice). We had two major problems with Hertz in ******* ******* (airport):1) When my friend and I arrived at the Hertz rental counter they did not have a compact sedan since their supply was still on trucks and not yet delivered. The clerk informed us we would have to take another vehicle in the Hertz compact cars category: a ****** Tacoma or a Jeep Gladiator. Neither are compact cars. These mid-size pick-up are very high and we couldn't climb up into either vehicle. Neither is good on gas and not what I rented through Priceline. We saw ****** Corollas in the Hertz lot. Corollas compact sedans according to EPA's standards. We asked for one of the Carollas since it IS a compact car. The clerk said Hertz classifies the Carolla as a mid-size car even though it is not. We were forced to either not get a rental car and start out vacation OR to pay $14 extra per day for a Corolla. With no other option we paid the extra $14 per day.2) We returned the car (before the time indicated in our Priceline agreement) but were charged an extra day. Hertz did not honor our Priceline agreement.If Hertz does business through Priceline they need to honor the contract (price and pick-up and return dates and times. What we experienced was a bait and switch. Hertz accepted our Priceline contract knowing they did not have the car we rented and then forced us into a situation where we had to pay extra to get an equivalent car. They then, knowing the pick-up and return dates in our Priceline agreement, charged us an extra day of rental. This is deceitful and dishonest.

• Review fromAlyssa w

  Date: 06/30/2023

  1 star
  This place is ridiculous, I tried renting a car for a road trip with a friend of mine, her car wouldnt make the trip and my car had last min mechanical issues so we settled on renting last minute. Which was our first issue because hertz is NOT last minute friendly, it was impossible to get ahold of them over the phone and the website wouldnt let me make the reservation due to not enough time so when I finally was able to make the reservation I set pick up time for 8 am and when I got there they tried telling me I couldnt get the car until 2pm at the earliest (I was there right at 8 am as my itinerary and reservation had said to be). Now as I did end up getting the vehicle, I was quoted online for just under 500$ after taxes and fees, when I received the vehicle I was charged over 700$.

• Review fromKristie B

  Date: 06/30/2023

  1 star
  I rented a one way rental from Oxford ,Al. The car was beat up , filthy , and needed an oil changed. The return vehicle from Atlanta was a nightmare. I paid and checked in . I was directed to the car pick up level . I showed the girl the receipt and was told to go pick an suv and leave. When I get to the last check point , I was told the car was marked as unsafe and to take it back . I go back and ask for directions to the choices . I was told ‘“ I already told you what to do.” I stop to get something out of my bag. The employee yelled , “ I told you to pick a car and leave!” This car also was past due on an oil change.