Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hertz

  8501 Williams Rd Estero, FL 33928-3325

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  Hertz

  8675 N High Street Lewis Center, OH 43035

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  Hertz Corporation

  2500 S Bicentennial Blvd Mcallen, TX 78503-3184

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  Hertz Corporation

  3030 Airport Drive Harlingen, TX 78550

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  Hertz Corporation

  3141 West Loop S Houston, TX 77027-6106

Review Details

• Review fromReginald N

  Date: 07/30/2023

  1 star
  We flew into ****************************************** on Friday, June 23, 2023, for a wedding. We reserved and paid for a Tesla a week before arrival. We arrived a the car rental terminal around 8:30 am. The customer service agent was extremely nice and honest. She stated the company did not have the Tesla car available for rental. We were told to wait on the side for a car. The manager was assisting in getting cars for other customers. As we stood in line for almost two hours, several families received a Tesla rental. They were in the line and stated that was quick for them to get the card and they had availability. I spoke with the manager who stated again they do not have any cars. I immediately contacted the over-the-phone customer service line to escalate my complaint. We asked if could we get something comparable to the Tesla. We also asked for the general manager's name and phone number. The duty manager states that she could not give out that information. The manager then says just pick a car in the Presidental section. As we exited the rental car terminal the agent states they had a ****** Rogue and not a Tesla. This car was not in the same class. It was cheaper rentals. other employees stated that there are other Tesla model cars but they did not want to wash them. There was very A worker of Hertz. I feel that I was treated unfairly and scammed by the company. This is unacceptable and I will never rent from this company again.

• Review fromWilson C

  Date: 07/29/2023

  1 star
  Ive got scammed into accepting additional insurance after not requesting it.

• Review fromRobyn B

  Date: 07/29/2023

  1 star
  I was charged 387 dollar a day when my initial rental location pick up had to be changed due to a flight cancellation. We were taken advantage of with this incredibly high rate because we were put in a position of requiring a rental car change on short notice because of the flight cancellation. Upon checking the website after this quick decision, the rate was 79usd a day! We demanded an explanation and we have been told they stand by the location but the booking was done online and changed by phone ?! The first rental had a ****************************************** a different country but the second change had the same location pick up and drop off so should have Been at least **** dollars less !! So dissapointed with this company. Rental number ***********

• Review fromSuman C

  Date: 07/29/2023

  1 star
  The worst car rental company. We rented a car from hertz from Hamilton township NJ location. After a hour we observed that the back indicator signal light does not work, a very dangerous situation when you are changing lanes. After a day the car key stopped working. We called hertz about the situation and they told us to change the battery on the key and they will reimburse us the money. The car was returned on time. Afterwords we found out that the hertz charged us for an extra day. When we returned the car the clerk did not know how to reimburse us the money and kept the rental agreement open. Tried to explain the situation to the hertz head office and the local rental car office. The hertz never reimbursed us the money and the hertz forwarded the case to the collection agency. They sent us a letter that they will never rent us a car. Not a bad decision: who wants to rent a car from such a bad company who hires incompetent people.

• Review fromKarl-Christian S

  Date: 07/28/2023

  1 star
  I get quoted for one amount and then they charge me double. If you want to get ripped off and screwed over and talk to outsourced support, this is the car rental company for you!

• Review fromJohn C

  Date: 07/27/2023

  1 star
  One of the worst companies ever dealt with in my entire life 50+ years !! Overcharging, double billing with no one able or willing to fix their wrongs. Absolutely disgusting company !!! Please do not rent with these people they're a nightmare ??

• Review fromRyan K

  Date: 07/27/2023

  1 star
  Absolutely stupid you need a credit card I dont have one dont have a need for one. I wanted to pay in full and got told no.

• Review fromStephanie D

  Date: 07/26/2023

  1 star
  DO NOT Rent from these people! Their slogan should be Hertz Hurts! I’ve been on the phone with them during my vacation to try to rectify the lemon they rented us. I’ve listened to their on hold music for hours which is Lets go Baby baby and have come up with many slogans. The new song should be “Let’s go…ruin your vacation” “Let’s go…keep you on the phone for hours with no resolution” “Let’s go…provide you with a lemon.” “Let’s go…tell you the only people that can assist you don’t answer the phone” “Let’s go… give you the managers numbers you’ve been given 8 times before but they don’t answer either” “Let’s go… keep you on hold for hours and magically disconnect the call” “Let’s go… tell you we understand your frustration but are gonna just keep piling that **** on and not really assist you” “Let’s go…leave you stranded for your one vacation a year” “Let’s go…disappoint your kids that we can’t go mini golf or play laser tag like we traditionally do every year cause HERTZ HURTS” DO NOT RENT FROM HERTZ ULESS YOU WANT TO SPEND HOURS ON THE PHONE WITH THEM TO HAVE NOTHING RESOLVED Okay on more “Let’s go… pass the buck” I’m writing all this as I’m on hold with them in my 7th hour and going nowhere.

• Review fromNormande B

  Date: 07/26/2023

  1 star
  Hertz needs to hire employees at the Buffalo airport. The wait time is extremely long. 2-3 hours to get a rental. Employees are stressed, understaffed but they are trying their best. This is not a way to conduct business.

• Review fromLaurie K

  Date: 07/25/2023

  1 star
  I scheduled a rental a week prior to my trip. I rented a Tesla which is a mid size vehicle. When I went to pick up my rental they did not have the Tesla available or any car at that matter of fact. I waited around for about an hour for a car and received a Venue. Which is a cracker jack **** Not to mention the car smelled of marijuana when I entered and once I got it to my house I noticed the plates were expired as of 1/1/2023. So, not only did it smell it had expired plates. If I would have been pulled over I would have been going to jail. I ended up returning the vehicle and was left stranded because they had no other rentals. This is unacceptable and will NEVER rent a car from this company.