Reviews

Review Details

• Review fromMarianne H

  Date: 06/06/2025

  5 stars
  Outstanding product and customer service team. Clear and helpful explanations and tutorials to help you get the most out of your hearing aids.
  

  Hear.com, LLC

  Date: 06/09/2025

  Thank you so much, ********! We're thrilled to hear you're loving both the product and the support you've received. Helping you feel confident and comfortable with your hearing aids is exactly what were here for. We're always just a call or message away if you need anything! - ******, Customer Success Team

• Review fromBonnie M

  Date: 05/22/2025

  5 stars
  Good convenient transaction. Clear and easy explanations and courteous staff. Quick response when I had a question/problem. No complaints here.
  

  Hear.com, LLC

  Date: 05/27/2025

  ******, thank you for the great review! We're so glad to hear that your experience was smooth and convenient, and that our team was able to provide clear communication and quick support when needed. It means a lot to know you're satisfiedwere always here if you ever need anything!
  Happy hearing! -********, Customer Success Team
  
  

• Review fromGladys H

  Date: 05/22/2025

  5 stars
  Service was exceptional from beginning to end. Doing it at home was a breeze!! I have worn hearing aids 15 years and used different providers and products. These aids are BY FAR the best in quality and clarity of sound.I was skeptical of getting aids on line and was a little intimidated at the thought, however, it was very easy. The staff is professional and knowledgeable and gave wonderful support and advice. They continuously follow up to make sure everything is working properly.Hallelujah, I enjoy music again and do not have to continuously adjust my aids to increase sounds and make them tolerable.A big THANK YOU to hear.com!!!
  

  Hear.com, LLC

  Date: 05/27/2025

  ******, thank you so much for your incredible review! We're truly honored to hear that your experience with hear.com has been the best you've had in 15 years of wearing hearing aids. It's completely understandable to feel a bit hesitant about trying something newespecially onlinebut we're thrilled that the process was easy and exceeded your expectations. Knowing that you're enjoying music again and no longer struggling with constant adjustments is exactly the kind of outcome we strive for. Thank you for trusting us with your hearing journey. Happy hearing! -********, Customer Success Team

• Review fromCynthia S

  Date: 05/20/2025

  5 stars
  Love the personal care to help me get used to my new hearing aids. Very professional and courteous. I also like that they give you 45 days to try them out.
  

  Hear.com, LLC

  Date: 05/21/2025

  *******, thank you so much for your kind words! We're so glad to hear that you felt supported and cared for as you adjusted to your new hearing aids. Providing professional, courteous service and giving you the time to truly experience the difference during the 45-day trial is exactly what we strive for. Were grateful you chose hear.com and are here for you every step of the way!
  Happy hearing! -********, Customer Success Team

• Review fromNELSON D

  Date: 05/17/2025

  5 stars
  My old hearing aids (Miracle Ear) were okay but when I was tested recently they informed me my hearing was getting worse and i needed new, more expensive, aids. I thought about it and realised my hearing test couldnt have been that accurate. During the test I could hear the secretary on the phone and people walking the halls. The equipment looked like it was from the 1920s. What a difference when I was tested by your staff. I was tested in a sound proof both, with a computer screen above so I could see the adjustments being made. I felt I had made a quantum leap into the future. But, most of all, with your aids, I actually hear the coffee trickling in my coffee maker for the first time in years. Thank yoiu for a great product !
  

  Hear.com, LLC

  Date: 05/19/2025

  ******, thank you so much for sharing your experience! We're thrilled to hear that your journey with hear.com felt like a leap into the futureand that you're noticing the little sounds in life again, like the coffee trickling from your coffee maker. Thats exactly the kind of difference we hope to make. We're also glad to know you felt confident and comfortable with the testing process and technology. Your kind words mean a lot to our team, and were honored to be part of your hearing journey. 

  
  

  Happy hearing! -********, Customer Success Team

• Review fromCedar H

  Date: 05/10/2025

  1 star
  Initially, I was impressed with the quality of their product but the customer service is abysmal! After losing a hearing aid in an accident, when I tried to order a replacement, I was unable to as their was no way to put in my credit card information. After a couple weeks of calling, chatting etc. still no go.Accidentally, I was able to speak to a human who helped with this problem.However when the new hearing aid arrived it would not pair with the Horizon App. despite following all the instructions over and over. Another 2-3 weeks goes by and I write Hear.com a very unhappy email. After about a week they did reach out and have a human help solve the problem. Fast forward a couple more weeks and the new hearing aid is no longer paired with the app.!!!This makes the App unusable and severely impacts the usefulness of my $2400+ Insurance payment Hearing Aids. Good product minus horrible customer service = $2400 + of frustration by a hearing impaired elder.
  

  Hear.com, LLC

  Date: 05/13/2025

  Cedar, 

  Thank you for sharing your feedback, and were truly sorry to hear about the challenges youve faced. We completely understand how frustrating this experience must have beenespecially when you're trying to get the most out of a product thats so important to your daily life.
  Please accept our sincere apologies for the delays and difficulty you encountered in getting support. This is far from the experience we want any of our customers to have. We did attempt to call you today to help resolve the issues you're experiencing, but unfortunately, we werent able to reach you. Wed still love the opportunity to connect and assist further.
  Your satisfaction and ability to rely on your hearing aids matter deeply to us, and were committed to making things right. Please dont hesitate to reach out again at your earliest convenience so we can provide the dedicated support you deserve.

  Best, 

  ********, Customer Success Team

• Review fromDaniel C

  Date: 05/03/2025

  1 star
  Quick to ask for money. Never get called back as I was told. I was told the reason they didn't call me back was there was nothing to say..Finally I asked for a refund . The salesman said he would sendnsome hearing aidss to me that afternoon. I also asked for the tracking number and that was no problem. Not being surprised I got no call back.
  

  Hear.com, LLC

  Date: 05/06/2025

  Thank you for reaching out and for sharing your concerns on behalf of your mother. We truly regret that the initial experience with hear.com did not meet your expectations, especially in terms of communication and follow-up. Please know that this is not the level of care we aim to provide, and we sincerely apologize for the frustration it caused both you and your mother.
  We understand how important it is for your mother to receive reliable and accessible hearing care, particularly given her limited ability to travel. While the original consultant attempted to find a solution through our mobile provider network, we recognize that this approach wasnt ideal given the circumstances. After reevaluating the case, we were able to transition your mother to our Tele-Audiology (TA) solution, which allows her to receive care from the comfort of her home.
  Were pleased to see that this option has been more successful and that you both have given hear.com a second chance. Your trust means a great deal to us, and we remain committed to supporting your mothers hearing journey with the care and respect she deserves.
  If theres anything more we can do, please dont hesitate to reach out. - ******, Customer Success Team

• Review fromJohn M

  Date: 04/14/2025

  5 stars
  These new hearing aids allow me to be a musician again. Now I can hear the music I play clearly, and it makes a huge difference in my life. They allow me to hear better on the iPhone also, with Bluetooth connectivity. I sometimes forget I have them on and the fit couldn't be more natural. What price can you put being able to hear? They aren't cheap, but neither is their quality. If you are considering that you might need hearing aids, their 45-day trial period makes it a breeze! That's plenty of time to see if they are right for you.
  

  Hear.com, LLC

  Date: 04/15/2025

  Thank you so much for your incredible review! We're thrilled to hear that your new hearing aids have helped you reconnect with your passion for musicthats truly powerful. It means the world to us that you're experiencing clear, natural sound and seamless iPhone connectivity with our Bluetooth technology.
  And you're absolutely righttheres no price you can put on the ability to truly hear and enjoy life again. Were so glad the 45-day risk-free trial gave you the time to make the best choice for your needs. Here's to many more moments filled with music and connection! Happy Hearing! - ******, Customer Success Team

• Review fromMichael E

  Date: 04/14/2025

  1 star
  I bought my hearing aids from them back in early February and the customer experience has been miserable. Miserable. That's twice for the two months that I have been trying to get my fit issues resolved. I just waiting 15 minutes for a scheduled appointment and no one ever showed up. Apparently I was mistakenly given an opening that does not exist.I previously had hearing aids from a clinic here in *********** and when I had problems, they were resolved within a half day. I am just miserable with my decision.
  

  Hear.com, LLC

  Date: 04/16/2025

  Thank you for sharing your feedbackand we're truly sorry to hear about your frustration. This is certainly not the experience we aim to deliver.
  We want to clarify that an appointment was indeed scheduled for today to help resolve your fit issues. However, it appears that you were not able to join the session. You should have received reminder emails with the appointment details prior to the scheduled time.
  We completely understand how important timely support is, especially when dealing with something as personal as hearing care. We also sincerely apologize for any earlier communication gaps or confusion that may have occurred.
  In order to move forward and resolve your concerns, we kindly ask that you contact us at ************ or use our online chat system so we can reschedule your appointment. We're committed to making this right and ensuring your hearing aids meet your expectations. - ******, Customer Success Team

• Review fromJan N

  Date: 04/14/2025

  5 stars
  I have nothing but praise for this company and the team they have put together to serve their customers. They are truly dedicated to help one get the most from their hearing aids. Their follow-up is tremendous. The hearing aids speak for themselves; I have enjoyed wearing them. I did not have to leave my home; instead hear.com delivered a package to my door which contained the hearing aids as well as accessories and everything I would need for the fitting of the hearing aids; it included a tablet from which I was connected to an audiology specialist who then proceeded to take me through the fitting of the hearing aids and training me in their use. Return of the tablet was also very convenient; someone came to my door to pick it up; I did not have to ever leave my home to send it back. Their continued follow-up during the 45-day period of use was excellent. They instructed me in the use of the App for when I was "out and about" in different social situations. Still today I hear from them by e-mail how I am getting along.
  

  Hear.com, LLC

  Date: 04/16/2025

  Thank you so much for your thoughtful and detailed review! Were absolutely thrilled to hear about your positive experience with our team and the Horizon IX hearing aids.
  Its wonderful to know that you found the at-home delivery, remote fitting, and follow-up support seamless and convenientand that youre enjoying life with better hearing! Our goal is to make every step of the journey easy, comfortable, and personalized, and we're so glad that came through in your experience.
  We're always here if you need anything, and were so grateful to be part of your hearing care journey. Happy Hearing! - ******, Customer Success Team