Complaints

This profile includes complaints for ThriveDX's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ThriveDX has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ThriveDX

  7360 SW 53rd Pl Coral Gables, FL 33143-5823

  
• 

  ThriveDX

  2121 Ponce De Leon Blvd STE 800 Coral Gables, FL 33134-5230

  
• 

  ThriveDX

  2222 Ponce De Leon Blvd. Miami, FL 33134

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had started a cyber security course through Thrive DX and when I had spoke to the representative I was told they would help me with my resume do mock interviews and keep me in touch with a career coach. I never received the mock interviews I received very little resume help and what's the course ended they didn't tell me I had 6 weeks to complete it or I would lose my opportunity to complete the compute a certification and I found out that I had lost something that I would have to pay an extra $350 on top of the $20,000 loan to take the certification test they said that was included I would like an apology from the business and those student loans to be paid by them as well since I did not receive the full service that they were offering and they also in a way blatantly lied about being able to find a job after the boot camp. After I completed the boot camp I had applied to a bunch of companies and no one wanted to interview me because I did not have enough experience with hands on and they did not say that was going to be an issue they told me that I would find a job out of the boot camp.

  

  Business Response

  Date: 03/11/2025

  We have carefully reviewed our records and did not find facts to substantiate the student's complaint. 

  
  Matteus received resume feedback on 05/14/24, with instructions to make revisions and resubmit. He did not resubmit. Career coach ***** ***** attempted to reach him on 07/16/24 offering her contact information to set up a coaching session. Matteus did not respond. On 08/16/24, Matteus informed our career outcomes team that he would no longer be submitting his resume to ThriveDX.
  Students are informed multiple times throughout the program that they are provided 8 weeks to complete the prep course. ******** spoke with his *** on 09/04/24 confirming that he would be enrolled in the prep course in two weeks time. This was immediately following the "Next Steps" module in the *** course that explains all of this in great detail.
  
  Our career outcomes team is available to students as a resource to assist with resume building, interview preparation and job searching. We do not guarantee employment for any of our students. Furthermore, if students do not participate or refuse to comply with our process, we are not able to move forward.

  In addition, all students are asked to provide feedback regarding the course. This complainant consistently gave the program the highest ratings in surveys. 

  For the foregoing reasons, we ask that this complaint be closed.

   

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22860998
  
  I am rejecting this response because: of the fact I have proof of what you guys did. I'm looking into getting an attorney at this point you seriously scamm everyone. 
  
  Sincerely,
  
  ******* ****-******

• Initial Complaint

  Date:01/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against ThriveDX (HackerU) and the ******************* Cybersecurity Bootcamp I am filing this complaint to address the severely outdated nature of the ThriveDX (HackerU) Cybersecurity Bootcamp offered by the *******************, which I completed in August 2024. Despite paying $16,000, the curriculum, tools, and materials were years out of date, including preparation for the obsolete Security+ 601 exam instead of the current 701. Many tools provided were buggy, unsupported, or irrelevant to modern cybersecurity practices.The program promised a hands-on, cutting-edge learning experience but failed to deliver. Communication and support essentially ended once payments were collected, and I still have not received my certificate of completion months after the course ended. The course was poorly maintained, leaving students unprepared and feeling scammed out of a significant investment.I request a partial refund, issuance of my certificate, and accountability to prevent others from being misled by this substandard program.

  

  Business Response

  Date: 01/25/2025

  We have followed up directly with the individual and are proactively discussing a resolution to the concerns that this individual raised. 

  We are confident that we will reach a resolution and we ask that this complaint be closed. 

   

  Customer Answer

  Date: 01/25/2025

   
  Complaint: 22829541
  
  I am rejecting this response because:

   Yes they have reached out to me, we are scheduled to speak on Monday Feb. 04, but until we do not have the conversation and come to some sort of agreement I am not inclined to close this case. I will reach out after we speak on Monday and decide if we came to any type of resolution. 
  
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22829541
  
  I am rejecting this response because:

  The steps taken by ThriveDX to compensate for the deficiencies of the programby extending access to a study portaldo not adequately address the time, effort, and financial resources I invested in the course. This program was advertised as a comprehensive, hands-on cybersecurity training course, yet it failed to meet industry standards, lacked up-to-date materials, and did not provide the level of instruction necessary to prepare students for real-world cybersecurity roles. The issues I outlined, including outdated labs, lack of proper instruction, and post-course neglect, have not been meaningfully addressed. Extending access to a study portal does not rectify the fundamental shortcomings of the course nor make up for the fact that I have had to seek additional training elsewhere due to the programs inadequacy.

  For this matter to be properly resolved, I am requesting a partial refund that reflects the substandard quality of the education provided and the unnecessary expenses incurred due to miscommunication regarding equipment requirements. ThriveDX cannot simply provide an extension to an outdated study portal and consider the issue resolvedit must take responsibility for delivering an overpriced and insufficient program. I urge you to reconsider this resolution and provide a fair and appropriate refund.
  

  Sincerely,
  **** ******

  

  Business Response

  Date: 02/24/2025

  We are working on a resolution with the student. We expect that we will resolve his concerns to his satisfaction and expect him to follow up with BBB directly. 

  Customer Answer

  Date: 02/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:12/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally complain about *** and ***'s Cybersecurity program, which I enrolled in this past January. Despite completing the coursework, I have encountered significant issues with the program's execution, timeline, and communication that have negatively impacted my certification goals and overall experience.Misrepresentation of Program Completion Date and Voucher Issuance: * I was initially informed the program would conclude in early November. However, the final module was not completed until December 4th. * Upon completion, I was informed of additional requirements, including an 8-week review course or a score of 70%+ on the assessment, before receiving the promised CompTIA Security+ exam voucher. * Despite fulfilling these requirements promptly, I am now facing a 6-week (or longer) waiting period for voucher issuance due to the holiday season. This delay is unacceptable and hinders my ability to schedule the exam promptly.Program Structure and Delays: * The program, while intended for working adults, was disrupted by extended holiday breaks (full weeks off for July 4th, Memorial Day, and Veterans Day) that are not standard in most professional settings. These breaks contributed significantly to the program's overall delay. * Delayed access to self-study materials after course completion further hindered my progress. * These interruptions have extended my projected timeline for certification and career transition well beyond the initially promised timeframe.Attempts to Resolve the Issue: * I have sent multiple emails to TDX and UCF expressing my concerns and requesting updates on the voucher issuance. However, my emails have gone ************* file clearly demonstrates my commitment to this program and fulfillment of all requirements. I urge the Better Business Bureau to investigate this matter and assist me in obtaining a timely resolution from TDX and UCF.

  

  Business Response

  Date: 01/24/2025

  We have closely reviewed and investigated the complainants

  The delays cited were out of ThriveDX's control. We follow University schedules regarding holidays and closures in the event of natural disasters. Several delays resulted from multiple hurricanes during the program. The university suspended classes for live and remote classes because many online learners live near the university. 

  Complainant's certificate of completion was issued to her on 12/09 and enrolled in the prep course on 12/13. Prep course enrollments are processed once a week on Fridays. 

  Complainant received access to the CompTIA prep course on 12/13 and passed the final assessment on 12/16. ******* chose to purchase the Sec+ voucher due to the long wait time. She was reimbursed for that cost. 

  Lastly, we recognize that this student experienced turnover in their student support personnel, but again that is not in Thrive's control. Multiple **** left the company, one went out on pregnancy leave, etc. We ultimately provided the complainant with access to our most senior support person in light of this turnover. 

  Based on the foregoing, we ask that this complaint be closed. 

   

   

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to take an introductory Cyber Security class yesterday evening. Upon going through reviews, it has become clear that a large number of students have been unhappy and did not receive the things that Thrive promised in terms of being able to successfully pass the tests for which the cyber security boot camp claims they will be ready to pass and obtain gainful employment of which they claim will provide six figure salaries and of which they claim they are in high demand. I've contacted the company by leaving voicemail messages and texts with no response, trying to withdraw from the class and get a refund of $180.

  

  Business Response

  Date: 01/28/2025

  A refund was processed to the consumer's credit card less than a week after the consumer's request for a refund. 

   

• Initial Complaint

  Date:05/27/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2024, I signed my son, ***********************, up with ThriveDX. This company said they were part of the ********** of ************ Studies. The course was a 10-month NYU Cyber Security Bootcamp program which ran from February 2022 - November 2022. I made the final payment in March 2023, which was late. I had begun to have doubts about this program and job prospects and I had reached out to ******************************* who then reached out to his counselor, *******************. I have attached all the emails here. I had continuously asked about him getting job leads and was told he canceled his appointments. He did not cancel, ****** canceled her appointments with him. She never addressed my concerns except to say ****** should attend "Career Coaching sessions and increase active participation". The resume she built with him is not in the least bit professional. He was assigned a new counselor and she told him to change his courses to look like job experiences rather than courses. So, lie on his resume. Good practice. She then canceled her next session with him. I am extremely unhappy with the outcome of this course and lack of support. I would like a full or partial refund.

  

  Business Response

  Date: 07/01/2024

  We reviewed this individual's claims and our own internal records in detail. 

  
  As background, ThriveDX is an education service provider. We develop advanced cybersecurity curriculum and license that curriculum to leading non-profit universities such as the *********************, the **********************, and, in this case ******************** 

  
  In addition to developing and licensing content, we provide our university partners with support services to assist them in offering the licensed programs. However, ThriveDX is not a school, and those services are under the ultimate control of ***. Our university partners like ******************* offer the program and students who enroll in a ThriveDX-powered program are, at all times, students of the partner university, subject to University policies including refund policies and the decision whether to award degrees or waive outstanding balances. They are not students of ThriveDX. Policies are shared with students in detail during orientation. This includes refund policies and refund decisions, which are set and determined by ***. We encourage the complainant to raise their concerns and contact *** to request a refund. 
  Nevertheless, we do want to respond to the allegations in the complaint based on the records we have because we feel strongly the Students allegations in his complaint are false and/or incorrect. 

  
  In this case, the Student completed the *** Cybersecurity Bootcamp and received their certificate of completion on April 2, 2024. They had access to all the necessary course materials and resources dedicated to prepare the Student to succeed in their job search for entry level cybersecurity roles. However, the Student did not complete their weekly tasks dedicated to their job search, canceled 3 career coaching sessions, and ignored further support offered by their ****** Coach when communicating their complaints. ****** Services provided the Student access to the necessary resources, platforms, and career support allotted with the program. ****** Services does have a system of resources that have been successful for students who actively participate. The Student, among many others, received job leads directly on March 8, January 30, and January 24. The Students ****** Coach made ongoing efforts to communicate with the Student with a continued willingness to assist and meet with the Student, which was again ignored. 

  
  Further, the complainants email correspondence incorrectly suggests that an entry level job is a certainty that needs to happen and if it doesnt happen they have been scammed, that ThriveDX did not make appropriate efforts to provide support and resources for the Student in accordance with the program, and that ThriveDX did not address the Students concerns. 
  ThriveDX clearly outlines that it provides job placement support with a dedicated ****** Services team accessible to learners as part of the program offerings. We cannot and do not guarantee job placement and that is repeated to students and prospective students throughout their journey. 

  
  Based on the foregoing, we believe that the students complaint is unwarranted incorrectly directed at ThriveDX. 

  
  We respectfully request that this complaint be closed.
  

  
  

  Customer Answer

  Date: 07/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  
  

  I would like to know who to contact at ***. A phone number or email will suffice. I have tried and they have never heard of Thrive so I must have the wrong department. Once I have that, this can be closed. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ThriveDX provide an extended cybersecurity course via and operates under the *********************. The first class was held March 25, 2024, 6pm - 9:30pm CST. The ************* and Practice Arena contained a hands-on ****** platform that I should have complete access to. Along with the regular in class sessions via Canvas. From March 26 - current date, I've requested assistance in obtaining access to the ********* and for accessing my instructor led courses. I've had multiple resources indicate they are taking my ticket on as a priority to escalate and resolve. However, the only resolution provided was to log in using a different laptop. After repeatedly indicating that using a different computer/laptop was not possible, I have not received a response from any ThriveDX or University Help Desk resource since Friday, March 29, 2024. Today, April 1st, 2024, I requested assistance in withdrawing from the extended program and a refund. Again, I have received no response via text, email, or via DMs within Canvas from either the Student Advisor. Two tickets were submitted. I asked for a refund of the program and have had no response from the National Advisor, from the Introductory Course nor from the Student Success Manager in the Expanded Program. I paid $1,485.00 and the Extended Program began on 3/25/2024. I want a full refund and a written confirmation that this program shows me as withdrawn.

  

  Business Response

  Date: 05/02/2024

  We reviewed this individuals claims and confirmed that the student  was issued a full refund, dated April 10, 2024. Documentation showing the refund is attached. 

  We can also confirm that she was withdrawn from the Program. 

  
  Based on the foregoing, we have made the necessary accommodations and resolutions to this complaint. 
  

  We respectfully request that this complaint be closed.
  

  
  

  Customer Answer

  Date: 05/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The agreement and contract I entered into was with *** and HackerU for a 10 month Cybersecurity Program. It was necessary to take a medical leave after completion of approximately 5 months of the program and monthly payments. I had made two payments after attendance had been postponed due to medical reasons. I was promised a refund of my last two payments immediately, since I was to continue to have access to prior classes while on necessary medical leave. 1.) I am extremely disappointed that I was never notified that the association with *** and HackerU was less than 3 years combined. Which does not provide me with any confidence within the program.2.) My contract for my cybersecurity education was between HackerU and *** professional studies 10 month program.That program does not exist anymore, therefore, that contract is void. Each educational system is priced at a different cost. I am being denied the education I agreed to.3.)The offer to receive the *** certificate is not an option because that was not my agreement between *** and HackerU. It would not include the live class sessions, one on one tutoring sessions available, or Career Counseling (which I had requested prior to taking a medical leave and was denied). Therefore, the contract is Void.4.) I do not desire a certificate from a course or class that is not in existence anymore as its lost its credibility to potential employers. The *** & HackerU certificate program lasted less than 4 years, which is not credible. 5.) the choice to attend *** was the most expensive education institution within your system and doesnt exist currently.7.) ThriveDX offers a 6 & 8 month cybersecurity program at this time. The ******************************************************************************************* their association with ***. I was never notified of the changes or offered a discounted cost. The contract is null & void due to this. Statement of payments made is inaccurate. interest considered.

  Customer Answer

  Date: 04/06/2024

  I have not received a response from ThriveDX or any offers for resolution. Their invoice statement was incorrect also. I had paid several thousand dollars more than the educational institution is accounting for prior to my medical leave. 

  

  Business Response

  Date: 04/19/2024

  We appreciate your patience. We spent the last few weeks reviewing our records. We are working with the student to provide a refund. 

  Customer Answer

  Date: 04/20/2024

   
  Complaint: 21489739
  
  I am rejecting this response because:

  the company has been extremely slow at resolving this issue. No response or resolution within a responsible timeframe. Communication has been extremely difficult and no resolution has been agreed apron. Unfortunately, I have been reaching out to this company for over a year and this dispute was opened hoping for a simple resolution approximately a month ago. No business would believe that is an efficient timeframe for resolving issues. Until the issue is resolved, it will be necessary for me to reject the response. I would like this resolved asap. I am also paying an additional 29% interest rate on the delayed monies requested without communication or resolution. This is also of great concern of mine and should be the businesses responsibility for not addressing, refunding, or no responsible offer. I appreciate your understanding and professionalism in this matter.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/07/2024

  Following discussions with the individual and a review of documentation provided, we have reimbursed her the full amount for which she has documentation - $4,012.50 - which matches our records as well. 

  Correspondence with the individual and the ThriveDX employee documenting this is below. 

  We are working on issuing the refund; because the amount owed is so dated, we are required to send a check. 

  In light of the above, we would request that this complaint be closed. 

   

  Thank you

   

   

  From: **************** <***************************>
  Date: April 26, 2024 at 12:29:57?PM EDT
  To: ******************************* <*****************************************>
  Subject: Program Refund Resolution
  
  
  ?******,
  
  
  I believe that I found the majority of the receipts of payment. You might be correct with December and January payments missing. However, this is what I have and since no one that I had worked with before can confirm my payments, then i will accept that I could be mistaken, and I do apologize. I really had thought that I missed no payments but it seems I can not confirm that at this time. I do see the chargeback dispute open now from April, but I do believe that was found in your favor, at the time, so Im still looking into that as well. You probably wouldve received the money back several months after the dispute was opened.
  Right now I have the receipts for 2021.
  August 9th - $512.50
  October 9th - $1750
  November 17th - $1750
  February 2022 payment - disputed $1757 
  I believe that was found to be in your favor and the payment was returned to you. I understand its difficult to go thru all of your records and receipts also, it doesnt seem to have been recorded or documented in a simple manner. 
  If you would consider providing me with a refund for August thru November please then we can just close out this process and I will be willing to accept your findings. I appreciate your assistance and apologize for all of the misunderstandings. 
  
  
  Thank you,
  **********;************;
  

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business promises training and education to eventually land students a job in cyber security. This includes courses, individual help from instructors, a student success manager, career outcomes coaches, and other professional development help through ***********************'s resources. The issue comes with completing the course, as I've finished the courses in the program but have not received any word or response from them. Per my agreement with them I have an obligation to continue submitting payments until my plan is complete. However, the same agreement states after completion of the courses, I have an entire year of access to materials and continued use of the professional development services. After the resolution of my final course, I and many of my fellow students in the cohort lost access to the entire catalog of courses. Those who have already paid in full for the program regained access after reaching out, but the rest and I have not. Many of us have reached out, but to no response.Apart from this issue, many of the promises made by ThriveDX have been unfounded. They sold the program to many of us as a streamlined route into a cybersecurity job, promised personalized support, and industry recognized certifications. The program hasn't placed myself or anyone in my cohort to a job. The personalized support is supposed to come from our student success managers, who we've gone through 8 times more than the expected amount of them, who've not given us any personalized assistance as they couldn't with so much turnover. And the certificate attained through completing the program is not recognized as promised.The ~$17800 program delivers on very few of its agreed upon promises, and does not leave -attending students ready for the current day industry. Additionally, multiple times our classes for the program were without the assigned instructors without backup or a fill in. The program promises industry professionals but provides absent assistants.

  

  Business Response

  Date: 11/29/2023

  We reviewed this individuals claims in detail. 

  
  As background, ThriveDX is an education service provider. We develop advanced cybersecurity curriculum and license that curriculum to leading non-profit universities such as *************************, **************************, and, in this case ***********************. 
  In addition to developing and licensing content, we provide our university partners with support services to assist them in offering  the licensed programs. However, ThriveDX is not a school. Our university partners like *********************** offer the program and students who enroll in a ThriveDX-powered program are, at all times, students of the partner university, subject to University policies including refund policies and the decision whether to award degrees or waive outstanding balances. They are not students of ThriveDX. Policies are shared with students in detail during orientation. 
  In this case, the Student has incomplete attendance and overdue payments for the *********************** Program. As a result of these deficiencies and overdue/outstanding amounts, per *********************** policy, the Students access to course materials and professional development services was removed. Because he has not completed the Program, he did not receive the Comptia test voucher. However, we have reinstated his course materials access and he has been allowed to complete his program and will receive a certificate from the *********************** upon making up his attendance and complete payment of his account.
  The Students allegations in his complaint are false and/or incorrect. 
  The Student falsely claims that he has not received any word from the Student Support team since completing the program. *********** received messages in September, including his final progress report showing delinquent attendance on September 13 and did not respond to his Student Success Manager's contact. We had late payment outreach in October which he did not respond to. In November, we finally connected with the Student on several occasions and are now working with him to make up the missed attendance. 
  Over the course of the 10-month Program, the Student has been supported by 3 different Student Success Managers, not 8 as he alleges. The Program does promise a dedicated Student Success Manager, but not the same Student Success Manager for the entire duration of the program. No company can guarantee employee retention. 
  ThriveDX clearly outlines that it provides job placement support with a dedicated ****** Services team accessible to learners as part of the program offerings. We cannot and do not guarantee job placement and that is repeated to students and prospective students throughout their journey. Nevertheless, we are proud of our strong outcomes and are successful in placing many students who utilize ****** Services. ThriveDX provides training that prepares learners for roles in the respective digital careers with curriculum developed around the most in-demand and sought-after digital jobs. Learners receive training to build a stronger skill set and gain experience applicable to passing the industrys most essential certification exams. Upon graduation from the program, the *********************** issues a certificate of completion to all learners. 
  Based on the foregoing, we believe that the students complaint is entirely unwarranted and incorrectly directed at ThriveDX. 
  We respectfully request that this complaint be closed. 
  

  
  

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being harassed by this company with advertisements from UB - I filed a civil rights complaint against this university and it is the last place on earth I want to be reminded of. Please do not let them advertise to me. The do so at all of my emails:*************************** *************************** ************************** Make it stop and it causes me fear and it is harassment as I was treated terribly at ** as a PhD student. I have gone through all my settings in gmail to turn off add content personalization and do not understand why I am being targeted. It causes me stress and sadness.

  

  Business Response

  Date: 08/11/2023

  We reviewed this individual's claims and confirmed that they are entirely unfounded. 

  ThriveDX only contacts prospective students who provide their contact information and express written consent to be contacted by ThriveDX to learn about a university-partner's education programs. ThriveDX does not purchase leads. In this case, the ThriveDX partner is the *********************. 

  Upon receiving the complaint, we reviewed the ThriveDX contact history across all mediums (email, phone call, and sms text message). Our records (pasted below) indicate that the student was only contacted a handful of times, and more importantly, was last contacted by ThriveDX in 2022. 

  ********************* | UB-UX
  **************

  SUMMARY (with call length or voicemail):
  OUTBOUND CALLS 
  3/13/2022- *****************************; VM
  3/14/2022- *****************************; Interview  0:53
  3/20/2022- *****************************;  Follow-up (student found something else) 0:43
  5/10/2022- *******************; VM
  
  
  EMAIL AUDIT
  03/14/2022- still interested
  05/10/2022- follow-up
  

  SMS AUDIT
  3/13/2022- 1 Text
  5/20/2022- 2 Text(s)

  The student contacted us directly on April 26, 2023 to express the same concern, that she was being solicited; we responded to her directly, shared our contact records, and asked if she could provide detail of the messages she was receiving and at what number/email. She did not respond. 

  Based on the foregoing, we are confident that ThriveDX is not the source of the outreach that this individual is complaining about and that her complaint is unfounded. 

  We respectfully request that this complaint be closed. 

• Initial Complaint

  Date:04/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are the worst they charge me over ****** and they claim they are local college and University but they not they told me they are from ********************* that wasnt true they are very mean once they got there money they just disappeared and didnt even got a certificate form them I do not recommend them they will give you so much misleading information. All they care about is their money nothing else.

  

  Business Response

  Date: 08/18/2023

  We reviewed this individuals claims in detail. 
  As background, ThriveDX is an education service provider. We create advanced cybersecurity curriculum and license that curriculum to leading non-profit universities such as *************************, **************************, and, in this case *****************. In addition we provide support services to students in ThriveDX-powered programs. However, ThriveDX is not a school. Our university partners like ****** offer the program and students who enroll in a ThriveDX-powered program are, at all times, students of the partner university, subject to University policies including refund policies and the decision whether to award degrees or waive outstanding balances. Policies are shared with students in detail during orientation. 
  In this case, in short, the Student completed the program offered at *****************, refused to pay the full tuition amount, and complained that he had not received his certificate. 
  In June 2023, ******* was informed that *****************************, the ThriveDX partner university where he was enrolled, waived his balance and will be sending him his certificate of completion via email. ******* will also have access back to his courses until December of this year. ******* was notified of these updates on the phone and expressed his gratitude that ThriveDX was able to resolve his concerns. 
  Regardless of the accommodations and resolutions made in this case, ThriveDX clearly outlines  how its operational model and the relationship between ThriveDX and partner universities across multiple channels, including the ThriveDX website, partner universities program web pages, ThriveDX program orientation content, ThriveDX program introductory course content, ThriveDX program brochure catalogs, and ThriveDX Admissions calls. For example: 
  ThriveDX website explains that ThriveDX partners with colleges and universities: "We proudly partner with top-tier educational institutions, global enterprises, and government agencies to offer innovative professional development programs and equip the global workforce with the digital skills they need to thrive in life-long, digital technology careers." 
  On all ThriveDX calls with prospective students, the ThriveDX representative states: "Hello, this is (Name) an admissions advisor with ThriveDX calling on behalf of our academic partner, **************************************** program web pages and brochure catalogs also include language that outlines the relationship between ThriveDX and the University: Our accelerated program is powered by our partner, ThriveDX, which helps to reskill and upskill individuals and prepare them for todays fast-growing digital economy. With over a decade of experience as the worlds premier digital skills education provider, ThriveDX works with top-tier academic institutions, government organizations, and global enterprises to offer advanced workforce and professional development programs in digital technology. 
  
  
  In addition to the points outlined above, ThriveDX maintained regular interaction with this individual to facilitate their request to resolve this matter, including interactions on the following dates: interactions on: 5/2/2023, 5/15/2023, 5/18/2023, 6/1/2023, 6/5/2023, 6/6/2023, 6/8/2023, 6/12/2023,6/13/2023, 6/16/2023, 6/21/2023, 6/22/2023, 7/11/2023, 7/17/2023, 7/31/2023. We would be happy to provide more detail if necessary. 
  Based on the foregoing, we believe that the students complaint is entirely unwarranted and incorrectly directed at ThriveDX. Our university partner, ******, was responsible for decisions regarding awarding and had authority to make waive the students balance. Regardless, the record shows that ThriveDX was responsive to this individual throughout and helped facilitate a resolution that addresses this complaint in full. 
  We respectfully request that this complaint be closed.